Refund for trip
We and relatives of ours were planning to go on this trip to Niagara Falls, Canada. Our relatives were not able to go because of a delayed passport. It did not arrive until the third of our trip. Our relatives paid the proper fees, down payment AND took out insurance for the trip! We are complaining that Diamond Tours would NOT refund their monies because the Postal Services did not get their passport to them on time for the trip. They have lost some $1, 500.00 just because the Postal Services failed to deliver of time. We still think that Diamond Tours SHOULD REFUND their money for this trip. They did all they knew to do and the Postal service failed. Please refund their money.
The complaint has been investigated and resolved to the customer’s satisfaction.
unprofessional policy
I attempted to join a small group over 2 mos prior to the trip date posted on website. I was given the name and contact number for the local group leader. Upon contacting this individual I was informed that the bus was full but that there were people "pending"
From her sunday school class. I contacted a customer service rep from diamond tours to see if it was the policy of the company for group leaders to reserve spots on the trip for their friends who may not even commit to going when there were individuals ready to commit and pay to join a trip. I was told "all the group leaders are different honey."
The complaint has been investigated and resolved to the customer’s satisfaction.
Falsely advertised
Tour#850983 Hometown Buffet Restaurant, this is the 2nd trip that you put us into this restaurant. Food was FAIR! So much confusion, kids running around and babies crying. This was not a pleasant meal either time. If you do not be me go there yourself. Also, our day in Philadelphia, it poured down rain was not able to leave the bus. This was due to mother...
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Diamond Tours emailsinfo@diamondtours.com100%Confidence score: 100%Support
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Diamond Tours address13100 Westlinks Terrace, Unit 1, Fort Myers, Florida, 33913, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 18, 2026
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