Diamond Tours Reviews and Complaints - Page 4

lauren k. of Atlanta, US

Aug 08, 2014 8:31 am UTC

Resolved

Diamond Tours unprofessional policy

I attempted to join a small group over 2 mos prior to the trip date posted on website. I was given the name and contact number for the local group leader. Upon contacting this individual I was informed that the bus was full but that there were people "pending"
From her sunday school class. I contacted a customer service rep from diamond tours to see if it was the policy of the company for group leaders to reserve spots on the trip for their friends who may not even commit to going when there were individuals ready to commit and pay to join a trip. I was told "all the group leaders are different honey."

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Elizabeth Goodman of Myrtle Beach, US

Aug 16, 2010 2:21 pm UTC

Verified customer

Featured review

Falsely advertised

Tour#850983 Hometown Buffet Restaurant, this is the 2nd trip that you put us into this restaurant. Food was FAIR! So much confusion, kids running around and babies crying. This was not a pleasant meal either time. If you do not be me go there yourself. Also, our day in Philadelphia, it poured down rain was not able to leave the bus. This was due to mother...

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Diamond Tours, Inc. is the premier tour operator in the United States that specializes exclusively in affordable motorcoach group trips. Our clients include senior citizen centers, social groups, church groups, travel agencies, bus companies, family reunions, bank travel groups, and more. Over a million Americans have traveled with Diamond Tours since 1987.

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Diamond Tours Contacts

Diamond Tours phone numbers

+1 (800) 336-5711

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Customer Service

+1 (239) 437-7117

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Diamond Tours emails

info@diamondtours.com

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Diamond Tours address

13100 Westlinks Terrace, Unit 1, Fort Myers, Florida, 33913, United States

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Jul 21, 2026