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DHL Express / dhl delivery not as scheduled, damaged, and left outside door

United States

I paid for my parcel to be delivered between 6 and 10pm this evening. At 4.54 pm I received a text informing me that I had signed for my delivery. I had not! I was not at home! The parcel had been left outside my front door. To boot, the box was significantly damaged, with a hole in the top of the box. When I then tried several times to speak to customer services, I was given the runaround to different numbers, put on hold, and hung up on three times.

I would expect DHL to at least refund the cost of the shipping I had paid extra, in order to secure the evening delivery, since the parcel was not delivered in the evening at all. M7621590031490.

Je
Mar 8, 2019

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