The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
DHGate.comno confirmation of purchase from dhg

L Nov 19, 2018
This review was posted by
a verified customer
Verified customer

I just order the LV watch [protected] and the LV wallet [protected]. The money was deducted from my credit card and I have not received confirmation from DHG on the expected delivery date. I tried customer service and to no avail I was redirected after waiting approximately (4) hours. I tried calling the #[protected] and the mailbox is full or I'm simply hung up on.
Please help as the purchase is for Christmas gifts and if need be I'll shop else where but want my money refunded ASAP.
LeRoy Harris

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • DHGate.com's response · Nov 21, 2018

    Hi LeRoy Harris,

    If you have not received an order number, please provide us the following:

    1. First 6 and Last 4 digits of the card used
    2. Transaction Amount
    3. Transaction Date
    4. Card holder's Name
    5. Screenshot of charge from DHgate

    Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern.

    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [protected]@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

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