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3.2 403 Reviews

DHGate.com Complaints Summary

215 Resolved
188 Unresolved
Our verdict: While DHGate.com has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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DHGate.com reviews & complaints 403

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J
11:50 pm EST
Resolved
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DHGate.com fraud

This outfit is operating like ebay where acounts can be set up, it allows fraudulent transactions, A person will open an account or several account post some crap or product picture, use this site to transfer money from pay pal, credit cards, bank accounts, by logging in under a different outfit and buy the product them selves, the money comes out of the victims accounts at pay pal or comes on the credit card bill etc or the money is draind out of bankaccount using hacked info to access credit cards, pay pal etc.. This company is chinese so therefore with it being chinese it is a rip off unless you are a crook that wants to steal money, then this site is for you because it is just a crooked and supports all fraud activity probably gives bonus points for the busiest fraudster.. Avoid this and all chinese sites and chinese products just like you try to avoid the black plague

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emporto
, TR
Apr 22, 2013 4:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Never shop from DHgate

Sellers are thieves, they never send exact items, all itmes are different then they listed.

Even if you choose paid speedy shipment options, they send your item with standart free surface post, they steal your shipment fees that you paid.

DHgate customer service will not help you, they never help disputes and they never solve cases, their resolution center sucks

Be aware please, I lost my $100 at DHgate, no item, no shipment, no refund

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rockerita1984
Inglewood, US
Oct 23, 2009 10:34 pm EDT

Sometimes you can find a good seller and good items, but never buy from them expensive items or brand names, everything they sell is FAKE...
but my experience says "DON"T BUY FROM THEM"

Their customer service suck!
I just lost over $80
And this time, it wasn't the fist time I had a problem with them... Sometimes I think they don't understand english or they just love ripping off people...

Specially NEVER buy from the seller "hot_things" NEVER!
I bought from them 3 sets of brushes (every set w/ 3 brushes n case)... n what i got? 3 cheap brushes!

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Tommy
, IE
Feb 23, 2009 2:17 pm EST

you are all jus too ###ed to do your research on the site. If u werent so ###in handicapped u wudnt have gotten urself conned. If u seem like u dont know what u are doing on the site n do not ask the correct questions to the sellers they will probably scawld u for a few pound.
This site kicks ### if u buy the right things.
I make thousands every month from resale and i dont list my items as genuine either.

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T-Rex
Kirkwood, US
Feb 19, 2009 1:50 pm EST

Amen! I got taken too and the escrow sides with the seller. I reported them to US customs at http://www.cbp.gov/xp/cgov/trade/trade_programs/e_allegations/ and encourage others to do the same. Lets stop them dead!

ComplaintsBoard
V
5:22 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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DHGate.com has left an official reply on this complaint.

DHGate.com stay away from them

Dhgate.com is a Chinese wholesale website. Dhgate is full of counterfeited products. Sellers may list what they want and list whatever quantity they want. Sellers can send you a totally different product and will eventually end up wining dhgate's crappy dispute centre.

Dhgate is slow to respond to emails. Dhgate is slow to respond to disputes. Dhgate doesn't not seem to care about any of their customers. They will make no effort to contact you or try to resolve your issues unless you use legal threats.

Save yourself months of headaches and unanswered emails. Stay away from dhgate.com. You can search the internet and find many many unsatisfied customers.

Read full review of DHGate.com and 55 comments
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Marty1111
East Moriches, US
Dec 04, 2022 3:59 am EST
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Hi , I got signed out of my DHgate account. And it says "Your Account has been closed " everytime I attempt to sign back into my account.

I made several purchases and need to reply back to the sellers and track the sending process .

I was in the middle of responding to one of the sellers about an incorrect shoe size.

I checked my bank account and the money has already been taken out of my account from DHgate.

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Amelia Frazier
, US
Mar 03, 2022 10:50 pm EST

My account has been closed after making a purchase. They claim it’s due to security reasons like I literally only bought one item what could I have done that warranted them

Closing my account

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Jaime
, US
Mar 22, 2022 9:38 am EDT

Literally it happend to me today? Have you got some solution?

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Marty1111
East Moriches, US
Dec 04, 2022 4:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi , I just got signed out of my DHgate account. And it says "Your Account has been closed " everytime I attempt to sign back into my account.

I made several purchases and need to reply back to the sellers and track the sending process .

I was in the middle of responding to one of the sellers about an incorrect shoe size.

I checked my bank account and the money has already been taken out of my account from DHgate.

How was your issue resolved?

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cressie thome
, US
Sep 30, 2020 12:29 am EDT

Complete liars. Gaming pc don't play one single game. I won the dispute then they change their mind and ask me to wire the computer like I know how.

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cressie thome
, US
Sep 30, 2020 12:25 am EDT

I bought a gaming pc that does not play one single game. I filed a dispute and won and then they went back on their word. Why don't they have to honor what they said? Complete joke. I don't build computers that's not my job.

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Nebojsa Kovacic
, US
Oct 02, 2019 5:38 am EDT

DO NOT BUY ANYTHING FROM THIS WEB SITE! SCAMGATE!
Especially electronic products.
I ordered about 8 earphones, and received 4 faulty items.
Price for every products is $95, so 4 x $95 is a LOT of money for me.
I opened dispute for all faulty products, they ask for pictures, videos, shipping label and other impossible things just to protect their seller!
Finally after almost one month and tons of emails all case closed without any solution for me as buyer.
So People, DO NOT WASTE YOUR TIME AND MONEY, STAY AWAY FROM THIS SCAM WEB SITE!
ESPECIALlY FROM SELLER; WEIBI123
And important: DO NOT EXPECT ANY HELP FOR CUSTOMER SERVICE!
ZERO STAR EXPERIENCE!

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DHGate.com
, US
Nov 07, 2019 11:52 pm EST

Hi Nebojsa Kovacic,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

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Kendra Schultz
, US
Sep 04, 2019 10:34 pm EDT

If you are tempted to order from DH Gate, do your self a favor and just walk away. I am a writer and I was offered a job to try D H gate and report back the results. I read all of D H Gate's pilicies and protection guidelines and felt sure I would have a positive experience. I order my little replica bag, which was advertised as AAAAA quality. I received the bag about 2 weeks later. The bag was horrible so i decided I would return the bag, i signed on to my DH Gate account and tried to open a return case. On their site you are given the run around over and over. If this dont wear you out and you actually do get access to the return/contact seller page, you are far from getting to return your package. I emailed the seller 11 days strait in a row. I clearly stated i wanted a refund and i would return the package. I was told it was to expensive for me to ship the bag, i would have to pay customs fees and it was a very complicated process, better to just keep the bag. It just so happens I lived in Asia 20 years, i am very familar with the mail system, customs and extra fees. I explained to the seller that i had friends whose husbands rotated every 30 days to and from China and the package could be hand carried and mailed within china, no customs fees or anything else. It was like emailing a broken tape recorder machine. No matter what i stated are ask for in my 11 emails i always got the same response, " why you not like the bag, beter you just keep" over and over and over. Absolutly forget DH Gate helping you. I tried over and over to open a case. Customer service is like the same broken tape recorder, " we will answer in 24 hours", never once did they answer. The only time i heard from customer service was when they notified me they released my payment to the seller. So this assignment was very easy to give an honest first hand experience with DH Gate. STAY AWAY. DH Gate does not honor or stand behind any of the statements they put out about returns, refunds, solving problems or getting back to you. The sellers speak very little english, dont have the first clue about quality and the chances of you getting your money back is absolutely ZERO.

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DHGate.com
, US
Sep 05, 2019 2:30 am EDT

Hi Kendra,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

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Belinda Newell
, US
Jul 13, 2019 1:31 pm EDT

I didn’t even want to give DHGATE one star but I had to select at least one star in order to post my review!
This place is a scam! DO NOT ORDER ANYTHING from this company!
I was ensured that a dress that I ordered would me here by July 4th BEFORE I ordered my dress! Promotionspace (a DHGATE seller who has a 6th year Recommended Supplier with 6453 Transactions and 99% Positive Feedback posted on the DHGATE website...HOW THEY EARNED A SCORE OF 99% IS BEYOND ME AND SHOULD BE CONSIDERED FALSE ADVERTISEMENT) ensured me that I would receive my dress on or before the July 4th. It is presently July 13th and I still haven’t received my dress!
After placing my order, I continued to message them asking for updates. Most of my messages were ignored. The few messages that they finally did respond to, they still continued to give false promises that my dress would arrive on or before the date that I provided them PRIOR to my order.
I’m now convinced, IF I ever do receive the dress that I ordered, it probably won’t even look anything like the picture online either!
Do yourself a favor and order from a legitimate honorable company... even if you have to pay more money... it’ll be worth it! Because ordering from DHGATE will be the worst mistake you can make if you’re shopping for a special dress for your wedding, prom, homecoming or any other special event that you need a dress for!

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Steve Vaughan
, US
Apr 04, 2019 9:07 pm EDT

dhgate.com is a Chinese Co. that pops up when you're looking for different things. I wanted a T shirt with a band logo on it. They billed my c.c. within 8 days. Nine weeks later I received the shirt. That's total b u l l s h i t. Yes, they're slow to respond ! If they do respond, they never answer your inquiry with any direct remedy. Find another site, this one sucks.

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DHGate.com
, US
Apr 06, 2019 2:32 am EDT

Hi Steve,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

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DB0
, US
Nov 06, 2018 10:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

www.snitactical .com also sells on dhgate .com under Airsoftclub and are total THIEF'S!

They send defective and used merchandise to customers and as of now DHGate seems to only want to support the seller and themselves.

AVOID and WARN OTHERS... Solcial Media, YouTube videos and comments, Facebook, Forums etc.

DHGate needs to step up for the BUYERS! Do whats right DHGate, what you are doing now is criminal.

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Jkpk
, US
May 05, 2019 12:16 pm EDT
Replying to comment of DB0

It's alarming how no one looks for photo reviews of the products they're after, check the spelling and the hands and the environment the product is shot in, I've ordered 6 things so far, all were good. :)

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som7864
, IN
Aug 31, 2018 11:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

One of the worse site ...they cheated my $70 ...my order no [protected]...buyer seller agreement for refund $70 ...dhgate also send confirmation email for refund ...next day they converted it to coupans ...my question
1. why they confirm it will be refunded to your account
2.seller said we have refunded dhgate not paid
3.customer care also confirmed your refund will b done in few days

still they have not refunded single $ ...highly cheating going on here...
also they have no higher level authority for resolution ...dont buy from dhgate

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DHGate.com has left an official reply on this complaint.

DHGate.com legit or not

Hey does anyone know anything about dhgate.com. Whether or not its legit or not. It looks like a chinese form of ebay, but just please let me know what you guys think or know about it.

Thanks

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carla krijgsman
, US
Feb 17, 2024 10:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I cannot reset my password no mail.and i cannot get my refund because i cant go to my account

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Almon Maddeyyy
, US
Oct 11, 2023 5:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my account was closed after they took my money

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Ana Carusi
, US
Sep 23, 2023 3:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Never got the product bought 3 months ago. This is a scam and I want a solution.

Order number [protected]

I have contacted the seller twice and I was ignored.

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zaphie
Melbourne, AU
Aug 12, 2023 7:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

sat 5/8/2023 7.30am australian time. someone stole my details and is using my mastercard to purchase from you.

[protected]-0526 $161.78

[protected]-0539 $160.23

can you please stop payment.

My bank will contact you soon

my name zaphie lakiotis

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RosieT05
, US
Aug 06, 2023 4:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a number of goods from DHGATE on the 18th July using my credit card. Payment was taken from my card but I have received no order number or confirmation email despite placing the order on my dhgate account. I have tried to contact dhgate via their live hat who are no help, Facebook messenger, Reddit and tried three email addresses.

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Reni Gre
, US
Aug 03, 2023 4:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

so i got logged out of my account after i brought the shoes I put my email and number in so i can still get emails about it but my shoes were lost to come in ten days and i ordered them the 14th, I ordered them at 9am the track number is AS033452785CN

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Bribalboa
Victoria, US
Jun 14, 2023 7:53 pm EDT

I was trying to login to my account and it just randomly didn’t let me it’s saying "For safety concerns, your DHgate account has been closed." but I haven’t done anything wrong! I placed 3 orders as well will I get them ?

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Connie Olson
, US
May 29, 2023 6:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It's been over 2 months since order was placed. [protected]. Charged but never received. [protected] orederd never received. Tracking said delivered so they refuse to refund.

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Robert Webster (The Photographer)
, US
May 21, 2023 2:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Where is my order for my trainers the seller says its with the post office , the post office says its not even in the country, united kingdom, the tracking number is , XL971769025GB, the post office said rhe label had nothing on it like who to send it to, I have waited 3 weeks now to no avail, send ne another pair with my address, asap

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Mbaleigh
, US
May 15, 2023 7:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed an order for the Chloe bag from Designer_88 on the 4th May and paid by credit card.

Today is the 9th and I still don't have an order confirmation or order number. There is no trace of this order on DHgate even though the money was taken from my account.

DHGate.com In-depth Review

Website Design and User Experience: DHGate.com has a user-friendly website design that is easy to navigate. The layout is clean and organized, making it simple to find products and information. The search function is efficient and the overall user experience is smooth and hassle-free.

Product Selection and Variety: DHGate.com offers a wide range of products across various categories. Whether you are looking for electronics, clothing, accessories, or home goods, you will find a vast selection to choose from. The website regularly updates its inventory, ensuring that customers have access to the latest trends and products.

Pricing and Competitive Advantage: DHGate.com is known for its competitive pricing. The website offers products at affordable prices, often lower than other online retailers. Additionally, DHGate.com frequently runs promotions and discounts, allowing customers to save even more money on their purchases.

Shipping and Delivery: DHGate.com provides reliable shipping and delivery services. The website offers various shipping options, including expedited shipping for those who need their products quickly. Customers can track their orders and receive updates on the status of their delivery, ensuring a smooth and transparent shipping process.

Customer Service and Support: DHGate.com has a dedicated customer service team that is available to assist customers with any inquiries or issues they may have. The website provides multiple channels of communication, including live chat, email, and phone support. The customer service representatives are knowledgeable and responsive, providing prompt and helpful assistance.

Trustworthiness and Security: DHGate.com prioritizes the trust and security of its customers. The website uses secure payment methods and encryption technology to protect sensitive information. Additionally, DHGate.com has a robust verification process for sellers, ensuring that customers can trust the authenticity and quality of the products they purchase.

Return and Refund Policy: DHGate.com has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can initiate a return within a specified timeframe. The website provides clear instructions on how to return items and offers refunds or exchanges, depending on the customer's preference.

Customer Reviews and Ratings: DHGate.com features customer reviews and ratings for products, allowing shoppers to make informed decisions. The website encourages customers to leave honest feedback, which helps other users gauge the quality and reliability of the products they are interested in purchasing.

Overall Shopping Experience: DHGate.com provides an overall positive shopping experience. The website's user-friendly design, wide product selection, competitive pricing, reliable shipping, and helpful customer service contribute to a seamless and enjoyable shopping experience for customers.

Pros and Cons:

  • Pros: Competitive pricing, wide product selection, user-friendly website design, reliable shipping, helpful customer service
  • Cons: Some products may have longer shipping times, occasional quality issues reported by customers
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