Detroit Axle
Reviews and Complaints

I placed an order, through Amazon, for brakes and pads provided by Detroit Axle. I received the packages (2 in total) and they arrived on time and undamaged. In the mean time I was told that the original diagnosis for my problem was not the rotors and pads and therefore unnecessary. I placed a request for return through Amazon and received a single return UPS label for 119 pounds. I went to UPS and was told I needed two labels for the return, one for each box. I called Amazon, again, and they eventually sent a second label, this time for 40 pounds. When I went to UPS for the second time I was told that the weights didn't correspond to the packages and therefore were invalid. By this time I was frustrated and called the customer service line for Detroit Axle and asked if there was any way I could resolved this issue by returning the parts "in person" as the warehouse was only 92 miles south of my home. On Monday June 14th my wife and I made the trip to the warehouse and hand delivered both packages to a young lady at the service desk, who did not offer a receipt but said since I had all the paperwork that my return would be processed in a reasonable amount of time. It is now July 8th and I still have received nothing but frustration. I am pursuing my quest for compensation through both Detroit Axle and Amazon, in hindsight perhaps I should have videoed the entire process but I'm not that much of a cynic that I would require such proof, live and learn I guess. I will give both Detroit Axle and Amazon one more chance to make good on this return before my next course of action and perhaps I'll be able to upgrade the One Star to Five Stars; we'll see.