Detroit Axle

After completing a purchase at Detroitaxle, my feelings about positive character traits are no longer as straightforward as I learned from my parents. But the fact that my knowledge from many years of study at a university is contrary to the accounting process of this company, that is new to me. Absurd and not honest. How to increase sales through a great clerk like Mr. Ivan P., the following process should serve: Increasing a company's sales is easy thanks to a great clerk like Ivan M. The following process happened to me: On October 26th I placed an order: Order # 609543 for a complete set of struts for my Chrysler Convertible, goods value 392.83 USD. Of course, I wanted to use an "axle" voucher that was evident in the advertisement. After all, $ 39 is very, very much money. (for people who have to calculate!) The code did not work. Not even after 14 emails and many phone calls. Oh yes, phone calls, the working hours of this company are different, coffee and lunch breaks are always present. :-) After this "back and forth" I was offered the 10% discount on another order. I tried, with my remaining gray brain cells, to complete another order for brake disks worth $ 62.90. With the promised 10% subtracted from this amount, 23.90 USD remained. What can I say? Logically, this couldn't work. After all, this company can do math and to be honest, I was terrified that it would not end well for the contents of my wallet. Nevertheless, I wish this company all the best. There are still many highly intelligent people who need spare parts. Postscript: my order was delivered very quickly from Mexico to me in Buda, TX. Thank god through FedEx :-)

I placed an order, through Amazon, for brakes and pads provided by Detroit Axle. I received the packages (2 in total) and they arrived on time and undamaged. In the mean time I was told that the original diagnosis for my problem was not the rotors and pads and therefore unnecessary. I placed a request for return through Amazon and received a single return UPS label for 119 pounds. I went to UPS and was told I needed two labels for the return, one for each box. I called Amazon, again, and they eventually sent a second label, this time for 40 pounds. When I went to UPS for the second time I was told that the weights didn't correspond to the packages and therefore were invalid. By this time I was frustrated and called the customer service line for Detroit Axle and asked if there was any way I could resolved this issue by returning the parts "in person" as the warehouse was only 92 miles south of my home. On Monday June 14th my wife and I made the trip to the warehouse and hand delivered both packages to a young lady at the service desk, who did not offer a receipt but said since I had all the paperwork that my return would be processed in a reasonable amount of time. It is now July 8th and I still have received nothing but frustration. I am pursuing my quest for compensation through both Detroit Axle and Amazon, in hindsight perhaps I should have videoed the entire process but I'm not that much of a cynic that I would require such proof, live and learn I guess. I will give both Detroit Axle and Amazon one more chance to make good on this return before my next course of action and perhaps I'll be able to upgrade the One Star to Five Stars; we'll see.