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CB Airlines and Air Travel Delta Air Lines Complaints #2-21
Delta Air Lines

Delta Air Lines review: Conflicting Policy with eCredits and Delta AMEX

T
Author of the review
3:13 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Frustrating Delta experience tonight. I spent nearly two hours in chat trying to use a $200 Delta eCredit toward the taxes on a SkyMiles award booking.

Before booking, a Delta agent explicitly confirmed in writing that the eCredit could be applied to the taxes and fees. After I completed the booking, I was told that using the eCredit would require me to give up the TakeOff 15 benefit from my Delta Amex — increasing the cost by 11,100 miles per passenger.

Over the course of the chat, different Delta representatives gave me conflicting explanations about whether eCredits can be used with award travel at all. I also asked multiple times to speak with a manager and that request was never addressed.

The bigger issue is that Delta promotes both eCredits and the Delta Amex/TakeOff 15 benefit, yet using one can effectively block the other. I’ll be following up with Delta formally because the misinformation before booking and the lack of escalation were unacceptable.

Claimed loss: Delta tax = $160. One Agent says eCredits may cover award-ticket taxes; another says TakeOff15 blocks eCredit use. So use a Delta Amex and eCredits makes eCredits effectively worthless.

Desired outcome: Change policy. AMEX Delta should not negate the use of eCredits.

Confidential Information Hidden: This section contains confidential information visible to verified Delta Air Lines representatives only. If you are affiliated with Delta Air Lines, please claim your business to access these details.

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    Dept. 980, PO Box 20980, Atlanta, Georgia, 30320-0980, United States
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    Oct 18, 2026
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Delta Air Lines Category
Delta Air Lines is ranked 4 among 198 companies in the Airlines and Air Travel category
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