Dell — rude, not helpful
I would like to inform everyone about my experience with the Dell company... I had purchased my first laptop at Wal-Mart 23 days prior to me posting this. I installed the McAfee that had come with the computer, a 30 free trial. I had experienced within the first week of having my laptop it had crashed almost every day, it would stop responding, and it was very frustrating. I don not know about computers so I had called the Dell Warranty Dept. and spoke with a man and although I could not understand him at times, he was very helpful indeed and had my laptop running like it should. THE VERY NEXT DAY...I got the Security Tool Virus...(For those of you that do not know..Security Tool Virus is a Virus that tricks you into thinking that your computer is infected by viruses and it tricks you into thinking that it is a legitimate Anti-Virus program. It will run a scan on your computer and then will not let you access any of your programs and it is a very hard process to get rid of it! It will try and charge you to get rid of it and it will steal your credit card information.) I called Dell before I did anything else and the woman that I had spoke with instead of helping me, told me that I had to buy a Software Contract before she could even help me! Ridiculous! I asked to speak with a manager, and she repeatedly told me that there is not one at this time. And further proceeded to try and sell me the contract...So I hung up. I turned off my computer and decided I would wait and call back later to reach a manager. AND THEN...The ### called me back!! Once again, she tried to sell me the dang contract and I told her that Some kind of warranty should have came with the computer and I will not be purchasing a Dell again. EVER. And she told me that if that is what I want to do, then do it. So I did it. Overall, my laptop should have functioned right in the beginning, I should not have had to call them ever, I know that the virus was not their fault, but they should have been a LOT more helpful if they truly valued their customers. Thank you. I want to hear others opinions as well, so feel free to comment.