CB Computer Hardware Dell Complaints #302-321

Dell review: dell latitude 10

carlos1075 of Odessa, US

Feb 23, 2016 7:56 pm UTC

Verified customer

Our company bought 5 Latitude 10 tablets, and have not had any issues with the tablets. Customer ID145514792 We use the tablets on a daily basis in our delivery trucks, so I need to have good car chargers in the trucks. I went on the Dell web site and ordered the recommended charger that dell sell, Targus APD038-US . The car charger comes with different adaptor tips for charging different devices. The problem is that the new charger from Targus does not come with the latitude 10 charging tip that I need. I've called Targus, and they say I need to take it up with Dell and that, that charging tip was exclusive to dell and No longer available to Targus. I've tried calling Dell for the past couple of day's now and on the phone for hours at a time. WHY DOES DELL OUT SOURCE TO INDIA. You cant understand what the reps are saying through their heavy accents. No one at Dell has been helpful! I lost count, on how may times I have been transferred from one department to another.
If we are unable to charge are tablets out in the field, they might as well be a paperweight.
I have to admit, I do like the Dell products. But after reading all the different problems and complaints that people are having, it is definitely having an impact on me. I'm starting to have doubts about Dell, and so far their customer service leaves a lot to be desired.
I just ordered a new Venue 10 last week and I don't know if I made a good decision buying another Dell Product.
If someone from Dell would like to help me resolve this issue, please call me. Carlos Romaniz, customer id [protected] call the office and ask for me. Thank you,

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