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It has been 2 weeks since raised request for problem coming in a new DELL laptop. Daily following up over call as well, they only transfer call to another or provide a different number daily.
What type of service it is: totally unacceptable and needs to shut on a result.
mail for reference:
Hello Team,
Any update for the case closure.
Regards,
Pooja
From: Support
Sent: 13 May 2022 10:58
To: [protected]@help.dell.com
Cc: Munish Manchanda ; [protected]@gmail.com; Sales
Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
Hi Team,
The trail mail belongs to DELL Inspiron 15 3000 not DELL 3420 Laptop.
Please update for the resolution of this case raised and kindly provide a deadline for same.
Regards,
Pooja Sinha
From: Support
Sent: 12 May 2022 13:22
To: Dell Tech Support
Cc: [protected]@gmail.com; [protected]@dell.com; Sales ; Munish Manchanda
Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
Hi Team,
Please understand our concern as well, the problem arrived in new DELL 3420 laptop, still we are continuously chasing for the support or replacement if support not possible.
This type of your service will lead the customer to switch the brand. This scenario is completely unacceptable and should be answered on priority.
If the service cannot be continued in this time phase, your team should stop the sale as well.
At last, still hoping a positive and instant closure on this.
Regards,
Pooja Sinha
From: Dell Tech Support
Sent: 12 May 2022 12:42
To: Support
Cc: [protected]@gmail.com; [protected]@dell.com; Sales ; Munish Manchanda
Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
Dear Customer,
This is a delay notification for Dispatch as the parts required to complete troubleshooting of your unit are currently back ordered.
Due to the Covid 19 impact to the warehouse and logistics, Part ETA is not confirmed yet, you will be receiving a notification once it is released.
We apologize for the inconvenience caused due to the delay.
Disclaimer: Please be advised that ETA is the day that the part is "estimated" to arrive at the warehouse. Please allow 24-48 hours for the stock inventory to be updated and parts to be shipped out. The ETA is also subject to be extended - i.e. , if there are multiple orders on backlog ahead of you and not enough inventory arrives.
Thank you for choosing Dell,
Ashish Mehta
Dell | Technical Support
--------------- Original Message ---------------
From: Support [[protected]@shivamtech.co.in]
Sent: 5/11/2022 12:53 PM
To: [protected]@help.dell.com; [protected]@dell.com
Cc: [protected]@shivamtech.co.in; [protected]@gmail.com; [protected]@shivamtech.co.in
Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
[EXTERNAL EMAIL]
Can you please look into this case asap.
From: Support
Sent: 11 May 2022 12:38
To: Dell Tech Support
Cc: [protected]@gmail.com; Sales ; Munish Manchanda
Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
Hi Team,
We are still waiting for the resolution, it is still pending. What is the final deadline for the engineer visit/laptop replacement.
Regards,
Pooja
From: Support
Sent: 10 May 2022 15:41
To: Dell Tech Support
Cc: [protected]@gmail.com; Sales ; Munish Manchanda
Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
Hello Team,
Please call back right now at alternate number [protected] asap, this call is pending since more than one week.
Also, issue arrived in new laptop. If you are not able to provide support arrange its replacement right away.
Regards,
Pooja Sinha
From: Dell Tech Support
Sent: 10 May 2022 15:36
To: Support
Cc: [protected]@gmail.com; Sales ; Munish Manchanda
Subject: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
Your Case Number
[protected]
Contact Us | Support Library | Download Center | Support Assist | Community Forums | How To Videos
Dear Ashwani Singh,
Thank you for choosing Dell. This mail is in regards to your recent interaction with Dell technical support. we tried to call you but unable to reach you out hence arranging a call back for you
We will call you at the agreed time and date to continue troubleshooting and/or check on your system. Please be available, along with your system, to troubleshoot the issue.
If you wish us to contact you ahead of schedule, please reply to this email. Alternative support is available on our support sites located on the links at the top of this email.
Thank you for choosing Dell.
Hemant Singh
Dell | Technical Support
In case you are not happy with the support kindly write to ITS.Consumer.[protected]@dell.com
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Office 2016 Activation [youtube.com]
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More videos available here [youtube.com]
--------------- Original Message ---------------
From: Support [[protected]@shivamtech.co.in]
Sent: 5/9/2022 11:26 AM
To: [protected]@help.dell.com
Cc: [protected]@shivamtech.co.in; [protected]@gmail.com; [protected]@shivamtech.co.in
Subject: RE: Dell Support: Case Number [protected] from Pooja [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
[EXTERNAL EMAIL]
Hi Team,
Please close this case as the work is being hampered or replace the laptop asap.
Regards,
Pooja Sinha
IT Support
Shivam TechSolution Pvt Ltd.
From: Support
Sent: 06 May 2022 14:38
To: [protected]@help.dell.com
Cc: Ashwani Singh Nanda ; Munish Manchanda ; Sales
Subject: RE: Dell Support: Case Number [protected] from Pooja [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
Importance: High
Dear Sir/Ma’am,
All the initial checking was done remotely from your end for the laptop, still the same problem. We request you to please align an engineer visit for the laptop issue.
We are continuously following up over call with the DELL technical Team, but every time the initial checking Is only done, nothing ahead for closure.
Kindly close it and provide a resolution or replace the laptop asap as the issue started arising after 1 week of purchase only.
From: Ashwani Singh Nanda
Sent: 06 May 2022 14:05
To: Support
Subject: Fwd: Dell Support: Case Number [protected] from Pooja [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
FYI...
---------- Forwarded message ---------
From: Ashwani Singh Nanda
Date: Wed, May 4, 2022 at 1:52 PM
Subject: Re: Dell Support: Case Number [protected] from Pooja [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
To: Dell Tech Support
Hi Dell,
Whatever updates you have run on my laptop are completed. Kindly proceed with further action.
Regards,
Ashwani
On Wed, May 4, 2022 at 1:28 PM Dell Tech Support wrote:
Case Number
[protected]
Contact Us | Support Library | Download Center | How To Videos | Support Assist | Community Forums
Dear Ashwani Singh,
This email is related to your recent interaction with Dell Technical Support.
As per our discussion, on call kindly complete the all pending update for your system we will call you on 05/05/2022 between 12PM & 02PM to continue troubleshooting your Dell product.
In case you are unable to make this time, please respond to this email and we will reschedule the call for you.
Thank you for choosing Dell.
Pooja
Dell | Technical Support
Please do not change the subject line of the email
--------------- Original Message ---------------
From: Ashwani Singh Nanda [[protected]@gmail.com]
Sent: 5/3/2022 3:02 PM
To: [protected]@help.dell.com
Subject: Re: Dell Service Tag: 37Y9RK3 [Case Number : [protected]/Service Request: [protected]] [ ref:_00D0bGaMp._5006P4Xe7L:ref ]
[EXTERNAL EMAIL]
FYI
attached
On Tue, May 3, 2022 at 2:59 PM Dell Tech Support wrote:
Your Case Number
[protected]
Contact Us | Support Library | Download Center | Support Assist | Community Forums | How To Videos
Dear Ashwani Singh,
Thank you for choosing Dell. This mail is in regards to your recent interaction with Dell technical support.
If you wish us to contact you ahead of schedule, please reply to this email. Alternative support is available on our support sites located on the links at the top of this email.
Thank you for choosing Dell.
Supriya Ghodke
Dell | Technical Support
In case you are not happy with the support kindly write to ITS.Consumer.[protected]@dell.com
Having other issue? Watch these short, easy videos to help you solve your issue.
Office 2016 Activation [youtube.com]
Improve PC Performance [youtube.com]
How to Reset Windows 10 to Factory Settings [youtube.com]
More videos available here [youtube.com]
ref:_00D0bGaMp._5006P4Xe7L:ref
