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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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M
8:46 am EDT

Dell Dell inspiron 3000

It has been 2 weeks since raised request for problem coming in a new DELL laptop. Daily following up over call as well, they only transfer call to another or provide a different number daily.

What type of service it is: totally unacceptable and needs to shut on a result.

mail for reference:

Hello Team,

Any update for the case closure.

Regards,

Pooja

From: Support

Sent: 13 May 2022 10:58

To: [protected]@help.dell.com

Cc: Munish Manchanda ; [protected]@gmail.com; Sales

Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

Hi Team,

The trail mail belongs to DELL Inspiron 15 3000 not DELL 3420 Laptop.

Please update for the resolution of this case raised and kindly provide a deadline for same.

Regards,

Pooja Sinha

From: Support

Sent: 12 May 2022 13:22

To: Dell Tech Support

Cc: [protected]@gmail.com; [protected]@dell.com; Sales ; Munish Manchanda

Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

Hi Team,

Please understand our concern as well, the problem arrived in new DELL 3420 laptop, still we are continuously chasing for the support or replacement if support not possible.

This type of your service will lead the customer to switch the brand. This scenario is completely unacceptable and should be answered on priority.

If the service cannot be continued in this time phase, your team should stop the sale as well.

At last, still hoping a positive and instant closure on this.

Regards,

Pooja Sinha

From: Dell Tech Support

Sent: 12 May 2022 12:42

To: Support

Cc: [protected]@gmail.com; [protected]@dell.com; Sales ; Munish Manchanda

Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

Dear Customer,

This is a delay notification for Dispatch as the parts required to complete troubleshooting of your unit are currently back ordered.

Due to the Covid 19 impact to the warehouse and logistics, Part ETA is not confirmed yet, you will be receiving a notification once it is released.

We apologize for the inconvenience caused due to the delay.

Disclaimer: Please be advised that ETA is the day that the part is "estimated" to arrive at the warehouse. Please allow 24-48 hours for the stock inventory to be updated and parts to be shipped out. The ETA is also subject to be extended - i.e. , if there are multiple orders on backlog ahead of you and not enough inventory arrives.

Thank you for choosing Dell,

Ashish Mehta

Dell | Technical Support

--------------- Original Message ---------------

From: Support [[protected]@shivamtech.co.in]

Sent: 5/11/2022 12:53 PM

To: [protected]@help.dell.com; [protected]@dell.com

Cc: [protected]@shivamtech.co.in; [protected]@gmail.com; [protected]@shivamtech.co.in

Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

[EXTERNAL EMAIL]

Can you please look into this case asap.

From: Support

Sent: 11 May 2022 12:38

To: Dell Tech Support

Cc: [protected]@gmail.com; Sales ; Munish Manchanda

Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

Hi Team,

We are still waiting for the resolution, it is still pending. What is the final deadline for the engineer visit/laptop replacement.

Regards,

Pooja

From: Support

Sent: 10 May 2022 15:41

To: Dell Tech Support

Cc: [protected]@gmail.com; Sales ; Munish Manchanda

Subject: RE: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

Hello Team,

Please call back right now at alternate number [protected] asap, this call is pending since more than one week.

Also, issue arrived in new laptop. If you are not able to provide support arrange its replacement right away.

Regards,

Pooja Sinha

From: Dell Tech Support

Sent: 10 May 2022 15:36

To: Support

Cc: [protected]@gmail.com; Sales ; Munish Manchanda

Subject: [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

Your Case Number

[protected]

Contact Us | Support Library | Download Center | Support Assist | Community Forums | How To Videos

Dear Ashwani Singh,

Thank you for choosing Dell. This mail is in regards to your recent interaction with Dell technical support. we tried to call you but unable to reach you out hence arranging a call back for you

We will call you at the agreed time and date to continue troubleshooting and/or check on your system. Please be available, along with your system, to troubleshoot the issue.

If you wish us to contact you ahead of schedule, please reply to this email. Alternative support is available on our support sites located on the links at the top of this email.

Thank you for choosing Dell.

Hemant Singh

Dell | Technical Support

In case you are not happy with the support kindly write to ITS.Consumer.[protected]@dell.com

Having other issue? Watch these short, easy videos to help you solve your issue.

Office 2016 Activation [youtube.com]

Improve PC Performance [youtube.com]

How to Reset Windows 10 to Factory Settings [youtube.com]

More videos available here [youtube.com]

--------------- Original Message ---------------

From: Support [[protected]@shivamtech.co.in]

Sent: 5/9/2022 11:26 AM

To: [protected]@help.dell.com

Cc: [protected]@shivamtech.co.in; [protected]@gmail.com; [protected]@shivamtech.co.in

Subject: RE: Dell Support: Case Number [protected] from Pooja [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

[EXTERNAL EMAIL]

Hi Team,

Please close this case as the work is being hampered or replace the laptop asap.

Regards,

Pooja Sinha

IT Support

Shivam TechSolution Pvt Ltd.

From: Support

Sent: 06 May 2022 14:38

To: [protected]@help.dell.com

Cc: Ashwani Singh Nanda ; Munish Manchanda ; Sales

Subject: RE: Dell Support: Case Number [protected] from Pooja [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

Importance: High

Dear Sir/Ma’am,

All the initial checking was done remotely from your end for the laptop, still the same problem. We request you to please align an engineer visit for the laptop issue.

We are continuously following up over call with the DELL technical Team, but every time the initial checking Is only done, nothing ahead for closure.

Kindly close it and provide a resolution or replace the laptop asap as the issue started arising after 1 week of purchase only.

From: Ashwani Singh Nanda

Sent: 06 May 2022 14:05

To: Support

Subject: Fwd: Dell Support: Case Number [protected] from Pooja [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

FYI...

---------- Forwarded message ---------

From: Ashwani Singh Nanda

Date: Wed, May 4, 2022 at 1:52 PM

Subject: Re: Dell Support: Case Number [protected] from Pooja [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

To: Dell Tech Support

Hi Dell,

Whatever updates you have run on my laptop are completed. Kindly proceed with further action.

Regards,

Ashwani

On Wed, May 4, 2022 at 1:28 PM Dell Tech Support wrote:

Case Number

[protected]

Contact Us | Support Library | Download Center | How To Videos | Support Assist | Community Forums

Dear Ashwani Singh,

This email is related to your recent interaction with Dell Technical Support.

As per our discussion, on call kindly complete the all pending update for your system we will call you on 05/05/2022 between 12PM & 02PM to continue troubleshooting your Dell product.

In case you are unable to make this time, please respond to this email and we will reschedule the call for you.

Thank you for choosing Dell.

Pooja

Dell | Technical Support

Please do not change the subject line of the email

--------------- Original Message ---------------

From: Ashwani Singh Nanda [[protected]@gmail.com]

Sent: 5/3/2022 3:02 PM

To: [protected]@help.dell.com

Subject: Re: Dell Service Tag: 37Y9RK3 [Case Number : [protected]/Service Request: [protected]] [ ref:_00D0bGaMp._5006P4Xe7L:ref ]

[EXTERNAL EMAIL]

FYI

attached

On Tue, May 3, 2022 at 2:59 PM Dell Tech Support wrote:

Your Case Number

[protected]

Contact Us | Support Library | Download Center | Support Assist | Community Forums | How To Videos

Dear Ashwani Singh,

Thank you for choosing Dell. This mail is in regards to your recent interaction with Dell technical support.

If you wish us to contact you ahead of schedule, please reply to this email. Alternative support is available on our support sites located on the links at the top of this email.

Thank you for choosing Dell.

Supriya Ghodke

Dell | Technical Support

In case you are not happy with the support kindly write to ITS.Consumer.[protected]@dell.com

Having other issue? Watch these short, easy videos to help you solve your issue.

Office 2016 Activation [youtube.com]

Improve PC Performance [youtube.com]

How to Reset Windows 10 to Factory Settings [youtube.com]

More videos available here [youtube.com]

ref:_00D0bGaMp._5006P4Xe7L:ref

Desired outcome: Replacement

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4:44 pm EDT
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Dell Inspirion 15 3511 Hardware failure

1) Current complaint - This laptop was purchased in 9/2022. After only 7 months of use (interrupted by first repair, see below), the hinge on the right side malfunctioned. It became hung up in some manner as to prevent opening the laptop cover/display/screen even 1 inch. Pulling on the cover resulted in the frame of the display/screen being pulled away. If the cover were to be forced open the frame of the display/screen would have been pulled off entirely.

2) Previously, after only 2 months of use since purchase, the touch pad malfunctioned. The machine was sent to Dell for repair. They told me they had difficulty obtaining parts, so the machine was in for service for 2 months before being returned to me.

3) After only another 2 months of use, the touch pad malfunctioned again. Because of the extreme delay in repair the first time, I opted to ignore the touch pad problem. I installed a remote mouse and turned off the touch pad.

With the breakdown of the case, I called and asked for a refund on this machine. I was told that it was too far past refund time (30 days).

I will not return the machine for repair because this is no longer a trustworthy piece of hardware.

Desired outcome: Full refund. I will return the machine.

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11:14 am EDT

Dell Dell 5090 desktops

Hello,

Dell put a tiny QR code on the back of the desktops and it is very hard to inventory or scan. It is also black on a shiny surface.

It does not scan with many barcode 2D scanners.

Desired outcome: Could Dell put a bigger QR code or barcode for the Service Tag and Express Service Code.

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1:27 pm EDT
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Dell Alienware Aurora R11 Dell Desktop

Bought a new alienware pc $3k in March of 2021. Weeks after setting it up, it began blue screening, which means the pc went to a blue screen and would have to be restarted. It also had a fan that ramped up and malfunctioned. After contacting Dell tech support several times while under warranty, and following their directions to completely wipe the computer several times causing me to reinstall and re-download everything to the pc, the original 2 issued remained. I called again this past winter and repeated many steps requested by Dell but finally they sent a tech to my house. He repaired the fan and reinstalled windows. Said it was fixed. It was fine for a few months but began blue screening again! Now out of warranty, they wanted to charge $99 to fix a problem they claimed at least 5 other times they'd fixed! The tech told us it was a common software problem. A file was on the system that shouldn't be and by reinstalling windows that was to fix everything. These CSRs we spoke to on 4/13/22-4/14/22 were rude. They lied by telling me twice a manager would contact me. And continued to demand I pay before they'd help me. At one point, the csr said he'd troubleshoot and if he fixed it I could then pay. I asked why I should pay money now to fix a defect that 5 other times they couldn't fix for free while it was under warranty. I explained if they couldn't waive the $99 fee I would never buy from them and would let anyone I spoke to know of the defective product and their inability to fix it. I will take this pc which cost $3k, and have a local tech fix it. We will pay the local double, if we have to, but Dell won't get another dime! As of 1:17pm EST no manager has called me. 2 reps said one would call by 1pm today.

Desired outcome: I wanted the blue screening to stop and the $99 fee to be waived or if they couldn't fix it refund my $3k or send me a new tower

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6:45 pm EDT
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Dell Dell Laptop

I purchased DELL laptop computer from AMAZON (Invoice attached).

Since I am an IT engineer with 40 years of experience, I quickly discovered that this PC had a problem with USB port (which I used to transfer files from/to external hard drives. After contacting Dell Support Rep. several times I was not able to resolve the issue with them and I Instead of returning this PC to the seller I decided to send it to DELL for repair.

One week after the item already arrived to DELL their Support Rep. contacted me through Email asking what is the problem , despite I placed printed information (along with the purchase Invoice) inside computer.

I was assured that the PC will be fixed quickly and I will receive update info on the progress by Email.

I have not only not received any repair info, but I have also been told there is no timeframe when this PC could be possibly fixed.

I requested to ship the computer back to me "AS IS" the next day. IT is because I decided to return it to Amazon for a full refund.

DELL has shipped this computer 2 days later (from what I requested). Along with that they have sent me an Email informing the computer was repaired.

After receiving this PC I discovered that:

- computer bottom enclosure piece is broken

- information in the Repair Report (found in the box) is false

- 64 Gb of RAM (which was installed inside) was stolen

After contacting DELL through Email and phone, I received a statement that removing RAM and replacing 64 GB (worth $300) with 16 Gb (worth $40) is OK and the company will not return stolen memory (RAM.)

DELL rep also claimed that parts (like RAM memory) have been replaced because they were bad.

I recorded video before the PC was shipped to DELL facility showing that this PC works fine except the communication with external Hard Drive is problematic. No other issues were reported.

After opening and inspecting this PC I discovered that nothing has been fixed. No part replaced (except the RAM memory, where there was absolutely no need for that).

In the phone conversation (recorded) DELL rep stated that company has right to remove the parts without my permission and not return it to me. They also stated that this computer warranty was void by replacing original memory (by 3rd party seller).

Removing (and not returning parts) from a serviced computer without owner consent is considered stealing and should be reported and treated as fraud.

On top of that, DELL reformatted the Hard Drive (while there was no need for that) and erased all my data along with the installed software and return to me a completely blank PC.

DELL COMPANY should be prosecuted for forgery.

Desired outcome: I request DELL to:- return stolen 64 GB of RAM ( 2 x 32 Gb DDR-4)- send replacement enclosure- reimburse me for data restoration (aprox 2-3 hrs work)I can also accept equivalent of $500 check to cover all expenses.

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10:10 pm EDT

Dell Dell Inspiron desktop

Just purchased this computer and installed at my home February 24, have called the company numerous times to fix the slow computer, nothing has helped, today they have decided it's a software issue that isn't covered in my warranty. Here is only April 11 and I'm stuck with a computer that doesn't work, the bad part is the software team is who I have to contact for 99 dollars. This is not good customer service on dells part and did ask repeatedly to speak to someone in the USA never got that issue resolved either

Desired outcome: I want dell to not charge me more for an issue I shouldn't be having with a 2 month old computer

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4:15 pm EDT
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Dell XPS 137390

This laptop has been returned to Dell 3 times for repair on the same issue. The issue is it won't fully start up. The screen is black and nothing I try will turn the laptop on. Each time I call and go through the steps with Dell support, and then I have to return it to them for repair. This last time they had to replace the main logic board and reinstall the operating system. I lost everything on my computer. Very disappointing. What's worse is the second time they returned the laptop to me it had a small ding on the exterior of the laptop. This third time it came back with two new dings on the cover and a chip out of the side of the computer.

This is my second Dell computer and the first one was absolute trash, this one was better when it worked but the fact I've lost everything has me never trusting Dell again.

Desired outcome: Refund and take the computer back so I can buy a different brand that will actually work.

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2:35 pm EDT

Dell Not publishing when you get poor feedback

I gave feedback but it wasn't published.

Instead you state it "doesn't meet your guidelines".

Please don't ask for feedback if you are not going to accept it.

The issue was that when I called the freephone number they couldn't deal with my enquiry so gave me the 0844 premium rate number which drained my mobile phone of credit allowance for the month.

You need to be honest with your customers rather than having hidden charges when you offer a freephone number initially.

Desired outcome: Publish my feedback and credit me for the premium rate costs

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10:48 pm EDT
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Dell LG Television purchased from Dell 05/20/2020

Purchased LG TV from Dell on 05/20/2020.

Purchased 3 Year Extended Product Protection Plan for TVs on same day for this television.

Television now has vertical lines on the screen display.

Called Dell customer care, and they said I that all warranties for LG Televisions are handled by LG. They said to Google the phone number and find them.

Contacted LG, and after several transferred calls, they indicated that there is no extended warranty on file for the serial number on this television. They also indicated that LG extended warranties are never sold through 3rd parties.

Called Dell.

Contacted Dell again and got transferred to several departments. Dell gave same response that I need to call LG.

There is nothing on the invoice to reference anything about this warranty being through LG.

Desired outcome: Refund the purchase price for the television or repair the television.

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10:54 am EDT

Dell Dell laptop

i get my dell inspiron 5510 on 18 february 2022 buy online dell official website of from the first day the sound of the laptop is distorting so they replace the speaker but the sound is distorted more after that and they took more than 2 weeks for the servicing and after that they put on replacement now also more than 3 weeks but the replacement is not done dont get help from technician supervisor and wur team poor service calling them daily put email also message in whatsapp but problem is not solved yet very disapointing from the service and replacement. service tag J430NM3

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7:27 am EST
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Dell Dell precision 3450 desktop

Dell computer – An EXPERIENCE from the NETHERWORLD

Precision 3450 SFF BTX BASE

This is a micro tower machine.

I’d like to post my service experience with this.

Two identical machines, bought in July and August 2021.

Within two months, they started to FREEZE randomly (no mouse ability, no keyboard ability, no CTL-ALT-DEL ability), requiring power down, and restart, and sometimes recovery.

I started service request with Dell.

I have about 40 years experience with computers, have built them in the past, so I tried to work with support do do various diagnostics.

That turned into

Multiple reloads of factory image

Multiple reloads of Windows 10 pro

Multiple repeated sequence of all the required updates, both Dell and Microsoft Windows.

A RETURN of both machines for factory evaluation.

One machine was returned with just “operating system reinstalled”

One macihne was returned with “main logic board replaced”.

the one with main logic board, restarted it, and again FROZE.

Same sequence, multiple freezes, etc.

Finally dell agreed to swap the machine.

Swapped the machine, just received it back, and within two hours it FROZE (approx. march 7 2022).

AMD card despite being installed, does NOT SHOW UP in device drivers.

Dell support is again saying I have to go through diagnostics, etc, as it is beyond any time to refund this.

SO FAR, we have 81 (eighty one) hours of phone time (I assist my sister, two hours away, in setting up her machines.)

I have at least 148 (one hundred forty eight) PRIMARY posts in the support thread, with initial support (that does not count the TIME to type up detailed responses, and the re-replies of support, or me).

Here is Michael Dell’s corporate mission, upon resuming control of the company, in year 2013

--------------------------------------

Focus on serving customers

Our focus remains squarely on our customers, creating value in their lives and for their organizations. We will continue to deliver a best-in-class customer experience and our top priority is to ensure that customers’ needs are met.

---------------------------------------

We have logged this with Better Business Bureau. (still ongoing).

I have also sent a priority mail box with the full issue, to Michael Dell’s corporate headquarters in Texas.

I’d like to know if

EIGHTY ONE HOURS of diagnostic phone calls

And

ONE HUNDRED FORTY EIGHT support interactions

Is how a company focuses on serving customers.

And the FREEZING in this model (maybe others?) is not unique; another post, in my initial thread on dell, had another user who got two machines, had freezing issues, and she immediately notified dell, and they REPLACED the machines.

So, anyway, wanted to post this, so others can see what you might run into, if you get a Dell machine, if it runs into issues, you may want to IMMEDIATELY request refund or replacement, because if the issue continues, you may run into my scenario above.

Desired outcome: a refund, or a working tested updated machine, and my cyberlink install package (separate related issue)

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2:39 pm EST
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Dell Inspiron 24 3000 touch all in one

My 3 year old hard drive has had a history of problems, not starting up and needing to be repaired. I had someone conduct a test this week and it is running at 82% health and it will need a new hard drive already. I am very disappointed with this product. I feel this product was sub par to begin with.

Desired outcome: Dell look into why a 3 year old hard drive fails and replace the hard drive for free.

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1:41 pm EST

Dell Vostro laptop

Do not purchase a Vostro Laptop. I did, and have regretted it shortly after the purchase.

At first the speed and capacity performed as expected. But I started to notice the vent bar above the key-pad was heating up.

Then a fan malfunction message kept appearing at startup at first occasionally then nearly every day.

Dell was kind enough to replace the fan, then the computer. The second one is doing the same thing, I purchased a cooling pad, to keep the heat down.

A Dell "Technician" told me to plug in the charger only when the battery is low, once charged, then unplug. Yes, plugged in is much warmer and hot to the touch. Not plugged in is only warm.

Since the original and the replacement have over-heating issues it appears the Vostro Laptop has an issue. I highly recommend you don't purchase one.

My concern is the overheating will shorten the life of the Laptop and could get much worst causing a fire. I would most definitely not take the computer on board any aircraft.

Desired outcome: Purchase Price refunded

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3:47 am EST
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Dell Dell doesn't want to honor my warranty and to fix my Dell Computer

I hope you are doing well. I'm writing to you because I'm experiencing serious problems with The Company Dell. I bought a Dell brand new computer from the company in The end of July 2020. I have been a good customer of this company for many years. I bought two computers from the company and also a Dell Camcorder. I paid an extended warranty for my Dell Inspiron 3593 computer. The sales agent of the warranty department told me that my warranty covers,part the backup of my files, repair, re-installation of windows, hardware parts, on-site repair, technical support. My Windows 10 program got corrupted yesterday and I'm not able to use it. They did some troubleshooting of my laptop, they did some diagnosis and they told me that the Windows 10 in my laptop was corrupted. They don't want to do the backup of my files or fix the computer the right way. They also refused to send me an on-site Dell technician even though I requested this.They are not fulfilling their promises and they are not appreciating me as a customer.

My computer was defective from the day I bought it. I will appreciate your help and cooperation in order to resolve this matter. Edwin

Desired outcome: I want my computer to be fixed completely and to do a backup of all my files as they promised me to do. I would like to get a replacement. This computer is experiencing many problems

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2:00 am EST

Dell Dell Service Tag: 9RDNMT2 [Case Number : [protected]/Service Request: [protected]] [ ref:_00D0bGaMp._5006P2Zjop:ref ]

Dear sir,

Dell Service Tag: 9RDNMT2 [Case Number : [protected]/Service Request: [protected]] [ ref:_00D0bGaMp._5006P2Zjop:ref ]

We regret to inform you that we had log complaint on 18 Jan 2022 till date our complaint is not attend .

We never expect such type bad experience for service from dell

Our work is suffer due to delay in services , please attend it on urgent basis .

Regards,

Akshada Sadavarte

Desired outcome: attend complaint urgently

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6:55 am EST

Dell New alienware laptop issues : unethical solutions

Hi
New laptop less than 20 days had an issue and in SSD and the OS is not booted. Dell arranged for SSD replacement and installed me a default dell image as like they handle any old laptop support. When I find out that and contact them, they say they cannot support with factory image.

This is an exception scenario.
I can accept if the laptop is at least 3 to 6 months old. But this issue pops up in less than 30 days.
It must be Dell's responsibility to address with care.

As the model (configuration) now is not available to order suddenly.
My newly released model is now said to me as EOL and I have not received any update about the replacement. I doubt, if they could offer me the replacement any time sooner looking at the situation.
I haven't response about the replacement. Every time I call, they say relevant team will contact and no one is contacting me for the replacement. In mean time I wanted to at least install the factory image.

In mean time at least they can offer me the original recovery media here to support an uninterrupted usage.
No helpful replies for a month old laptop.

In the middle today over chat support, a supervisor messaged that it will be sorted out but in a matter of minutes, again I start to receive the same messages from team that they cannot offer.

I previously owned ROG and never faced any issues with the service.

Replying polite doesn't mean a good service.
Providing a valid solution makes a good customer service.
There are so many replies saying, they cant support factory image. Sample of two is attached here.

I need a perfectly working laptop with the exact factory image not the regular image. Then there is no point of buying a alienware laptop for around 5K dollors.

My Service request number for reference -[protected]

Some Notes to summarize:
1. Paid 3 months in advance for this Laptop.
2. The packed opened and delivered by the showroom and informed me that this is how they usually do to check the laptop.
3. SSD issue in less than 30 days.
4. Factory Alienware image is replaced with default Dell image without my knowledge.
5. Replacement approved and No details on the replacement as this new pre-ordered model is not EOL (Thats strange)
6. In mean time no support for the factory image installation also.

Desired outcome: New Exact configuration Replacement process start

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3:37 pm EST

Dell aurora series alienware known to overheat and not be able to run as advertised

So all of these alienware r10/r11/r12 are known to overheat and thermal throttle run at 100c, Alienware and dell know this. You really cant set the fans, the fans at full speed run over 60db, thats like someone talking normally non stop. if you have enough of these in one space you actually can break the osha 85db requirement for an office noise level. They also sound like a rocket ship. A constant kazoo noise just to still hit 80c in a room thats only 20c. These things have no airflow and no dissipation. I asked when i bought it to upgrade to liquid cooling. they say their system doesnt allow it. But in the end how can you even sell me a computer you know cant be run. At idle it sits at 65c. You cant really use proper fan curves because the program doesnt really work. Nothing they do really works to resolve it. ITs either run fans at 100% or have a pc that revs constantly like a tuner race car. I have done everything possible to resolve the issue in the configuration it was purchased as. But there is no way to do whats advertised without it hitting thermal throttle and making most things unplayable. Certainly when the point is to stream. I would have to put this pc in a seperate room and cables in a ridiculious manner to be able to use such a "high end PC".

Desired outcome: Stop defrauding consumers and wasting resources knowingly making junk you admit doesnt work.

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1:23 am EST
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Dell Customer service/not receiving order as promised

I ordered 2 Inspiron 15 3000 laptop computers a week ago on the Dell online system, order # [protected]. When I checkout I was told that the laptops would be to me on Tuesday 11/16/2021.

I did not receive them but my credit card was charged. I called on the evening of the 16th and was not able to get a hold of anyone, I thought that they had 24 hr support.

I found an online chat and was connected with Tina Maria and she said that she was gaming support and was not able to help me and gave me a number to call the next day after 7:00 am.

I called the next day (11/17/2021 Wednesday) and spoke with Raghava Sarma Annamraju. I let him know what had happened and that I needed these laptops because I was leaving the country and they are gifts. He told that he spoke with their logistics team and that my order would ship from Los Angeles and that I would see the order on Thursday 11/18/2021. He guaranteed me that he would personally make sure that the laptops arrived on Thursday 11/18/2021. He sent me an email with UPS tracking information and told me that if I had any further issues that I could reply to that email and that he would take care of me. He ended the conversation by telling me that I would be getting a survey and asked me to give him 5 stars on the survey.

On Thursday when the laptops did not arrive again I sent him an email and still have not heard back from him.

I called customer service again on Thursday and spoke with a man by the name of Syed Abdulla Qadri who told me that the order had shipped and I told him then why is the UPS tracking site showing that they haven't been picked up yet. He was not able to answer my question. He said that he was assigning a case specialist to my case and that the case specialist would call me today Friday 11/19/2021. I never received that call (surprise) I did receive and email from someone by the name of Srinath Reddy saying that he tried to call me but was unable to reach me. He also said that I could respond to the email which I did and of course I still haven't heard anything, it is almost 11 pm right now. I responded to the email and said if you tried to call me then why don't I see a missed call from you and I asked him to call me again, you guessed it no call back.

I called customer service again today Friday 11/19/2021 and the lady that I spoke with said that there was nothing that she could do to help me, I asked to speak to a supervisor and was put on hold for almost 40 minutes and was then disconnected. I called customer service again and again asked to speak to a supervisor and was hung up on again.

So Dell charged my credit card 3 days ago for the 2 laptops but still hasn't shipped them. I delayed my flight and had to pay for an expensive ticket change but no laptops. I leave in the morning so I went to Walmart tonight and bought laptops from them to take with me because you are not able to rely on anything that the reps from Dell tell you. I left customer service off on purpose because the reps I have dealt with so far know nothing about customer service.

I hope that when I get back from my trip I can get my money back from Dell, not holding my breath.

Desired outcome: Get my money back

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8:01 pm EDT
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Dell Dell Migration

Today, Nov 3, 2021, I called Dell tech support for help in moving my documents and emails from my old Dell laptop to my new Dell Inspiron 3501 that I bought. Was told I needed their Dell Migration for $51.38. After paying by Visa credit card, I was told I could not get help w migration until 7 DAYS later!
Received no reason when I asked why I could not get help immediately. Just told would be Nov 10.
#PoorDellTechSupport

Desired outcome: Immediate migration of my files and emails to my new Dell laptop

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1:48 pm EDT

Dell a dell inspiron 3275 junk computer that i purchased

My name is george varnavas at 88 robby ln new hyde park ny 11040
With the order [protected] customer [protected] purchased
Inspiron 3275 dell desk top
Since I got the desk top it was not working properly called 20 times
The support of dell to correct the malfunction they did temporarly corections
However never solve problem
My request to replace the dell ispiron with a working dest top
Contacts tel [protected] cell [protected] email [protected]@msn.com
Thank you
George varnavas

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Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

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In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

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Pricing and Value for Money

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International Reach

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Loyalty Programs and Customer Engagement

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Comparison with Competitors

  1. Market Position
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  3. Industry Benchmarks and Comparisons
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