Dell Computers — overcharge
I wrote to both Dell Companies the one with the address of One Dell Way Round ROck, Tx 78682, and Dell Financial Services @ P O Box 80409 Austin Tx [protected] in reference to being over charged by their Finance Dept Service. I told them that I am being charged for purchases and other debits between $35.00 and $48.95. When I purchased the computer laptop I was not told about any extra charges these extra charges is causing my account to be over the limit acording to Dell Finance. Each statement I receive from Dell has the over the limit charges on them. I've tried several times to talk with someone at each location but no one can tell me what all the charges are for. When I wrote the Better Business Bureau, and they contacted Dell the over charges was removed from my bill, after the investigation was over with the BBB Dell restored the Purchases/Other Debits back onto my bill causing it to be over the limit. When I received my october bill I noticed that an over the credit limit was on there in the amount of $50.73, and my bill is now up to $1570.77, the computer was only $1481.09 with everything included. The purchases/other charges is also on my bill in the amount of $35.00.
First I was given a price in the amunt of $1418.09, I paid into this account up to date in the amount of $512.61, but my account has not decreased but increased. When I called to speak with one of the finance services coustomer @ [protected], the first person I spoke with on 04-25-06 @ approximately05:37pm was a male who didn't give his name and he told me that I made a purchase in the amount of $47.00 I told the gentlemen that I did not make a purchase of anything so he couldn't explain to me why this overage was placed on my bill. On 04-26-06 @ 05:59pm once again I contacted the Financial Services @ [protected], and spoke with a female by the name of Kim no last name, who informed me that I had missed too many payments with them, which I had not. I sent all o f my cancelled checks to show that I was up to date with my payments. Once again Kim could not give me an answer or solution to why I am being billed for Purchases/Other Debits. I have been over charged over $200.00 with Purchased/Other Debits that no one can explain to me. I tried explaining to the Financial Services that I purchased this computer over the phone and was not told about a Dell Preferred Account.