Defy Appliances / Defy South Africa
reviews and complaints

I have logged a call on the 15th August 2022 and my product is on extended warranty, however I was told my product cannot be repaired and they advise they do not repair appliances if there is cockroaches. I have a granite tops and am I expected to remove my hob daily from the granite an clean the under on the stove?

I am extremely upset I have paid for a extended warranty with game and this is unfair to the consumer, to date my product has not been serviced and my incident was closed without feedback. Everyday I am calling the service department and speaking to Eddie Knuist however he keeps on saying that he will call me back he has laptop issues or still speaking to the tech.

This is unacceptable as a consumer I have kids and to date I don't have a stove to prepare for my kids. If I knew that Defy does not want to assist me yet I paid for a service I would never bought a product from Defy.

Logged complaint about faulty Defy gas hob on 27 July 2022 purchased at Makro Springfield, Durban. Defy technician came in on 1 Aug 2022 and recommended exchange. No responses/ feedback to phone calls/ emails and watsapp from Ringo, Defy Rep, Ishmaiel Khaki, Service Manager and Rico Peter Makro Manager. Disgusting service standard. Really frustrated and disappointed. Issue not resolved to date.

Job No. 1664767

[08/11, 12:09] Theo: Tell me do you get that glass piece alone that go trough the round thingy

[08/11, 12:27] Defy: Good day you have to buy the complete plate

[08/11, 12:28] Theo: How much is a complete one

[08/11, 12:48] Defy: Hi could you please send the model number of your unit as we don't have stock of these plates

[08/11, 12:51] Theo: HE 6443 TS

DHD394

SERIAL NO AB [protected]

[08/11, 13:45] Theo: Today still

[08/12, 09:28] Theo: Good day any news about the price of this item

I bought a Defy fridge on the 28 of December 2019. March 2020 the fridge was giving me problems. It was freezing on the top part. I reported the matter and a technician was sent to fix the fridge. 2022 begging of the year the fridge's compressor stop working, I reported the fridge and a technician was sent to fix the fridge. July 2022 the fridge started freezing the top part, I reported the fridge and technician came to fix it on the 20 of July 2022. On the 23 of July the fridge was not working. The fridge is not cold. I have reported the fridge and I am waiting for a technician.

I called on 12 May 2016 for my defy stove which broke down for the 2nd time now since I purchased it October 2021. My job number was 1625203 which apparently got cancelled without my knowledge regardless my numerous calls to follow up. When I asked why I was told a job number can’t be open for too long. The status has been “waiting for spare parts” for the whole 2 months with last update on 16/05/2002. This is so frustrating as I have a baby that I need to prepare food for 3 times a day!

I reported my washing machine as faulty more than 6 weeks ago.

Todate nobody has phoned me for any updates - I have to keep phoning and for 6 weeks have been told there are no spare parts for the washing machine which is still under warranty. When I phoned Defy I aslo get told that someone from Defy will contact me within 24 hours - I have never had one call from Defy for this washing machine.

I get told the call is escalated etc etc, and when I request to please speak to management or a supervisor - Well this is just impossible and cannot happen.

Do not know what the reason is.

All I want from Defy is a response or the decency of a call and if you cannot repair my machine which is still under warranty - then you should have made a plan for a replacement by now.

This whole situation is unacceptable and a great dissapointment for a Defy product

I bought a Defy washing machine and in 6 months time the spinner motor gave in, Defy has been contacted and it's 3 weeks now without using my washing machine ,your customer service is just like the products you sell very poor

Purchased a Defy oven and hob combo within a year the hob pc board caught fire. For those that think Defy is SA based it is not. Defy is owned by a Turkish based company and I assume they use the cheapest possible parts from China.

Rather spend your money on Whirlpool which is a quality product and company.

I called last week around the 21 June 2022 to request a technician to repair/ service my tumble dryer. Firstly the call centre operator never sent me a confirming reference as promised or any proof of my call request. My job was scheduled for the 28 June 2022. Leading up to and including the 28th no one called to confirm the appointment. I called in on the morning of the 28 the operator told me a technician was booked and would arrive. Apparently, a special note was made that I was to take a days leave from work in order to get this repair done. Which was true. At around 1230 I called the call centre again to inform them that still no one came out as yet. The call centre operator made me hold for what seemed in excess of 5 minutes only to tell me to call the technician myself. As he proceeded to give me the name of the tech, the call cut. One would expect the call centre to call me back due to the fact that had I called back I would not get the same operator and would start all over again. It's now 16:12 and no one has called nor has the tech come out. I'm reporting this putrid and pathetic service from your centre and it's a clear indication that client service is meaningless to you and your staff at the call centre. I will be sure to take this to social media as well as your head offices for this will definitely be another nail in the already tarnished image of a once giant brand in household appliance.

On 14/06/2022 I took my Defy Gas hob to Lategan & Van Biljons (authorised Defy Service centre in Gezina, Pretoria. On 17/06/2022 I was informed they are done with my stove.

On Collection I was informed that they do not have stock any where in South Africa for the part I wanted (top spiral jet)

I feel this very bad service and I am very unsatisfied with the service I received over all with your Service department at Lategan and taking my unit back again after it is still not working.

I bought a washing machine in December 2021. It worked fine for about a month when water stopped draining in and out of the machine. A call was logged with the store where I bought the machine on 7 March 2022. At this stage the machine was already not working for about a month. I could not report without an invoice number and struggled to find my receipt. The defy agent came out and reported a faulty part (on the new machine). The part was ordered and installed on 3 May 2022. The 1st time we used the machine, after being fixed, the spin did not work. I reported it again and I'm still waiting for someone to come and have a look. At this point I feel it is only fair to replace the machine. 2 faults on a new machine is unacceptable

Bought a Defy Kitchenaire Ceramic Hob Stove last June 2021, only started using it in August 2021. Within 3 months one of the elements in the oven burnt out as well as the oven light blew. Defy sent out a technician to repair. 7 May 2022, the inner glass of the oven door shattered for no apparent reason. After numerous phone calls to Defy and the matter being "escalated" several times, no one has called to come and repair.

I Bought my lovely stove with touch buttons within 12 months it was not working.it had burnt my motherboard. I am a huge fan of defy. The stove has disappointed me from the fridge, aircon, oven, and microwave.is there a way to get my stove fixed I have kept it as damaged as is? I phoned DEFY to buy another one they kept on saying the stove is still not available.

[protected]

I bought a brand new Defy Fridge with water despenser from Game in Greenstone Mall on the 24th of November 2021.

I paid R7261. 00 for the fridge. This fridge was on promotion at the time.

4 months ago this fridge has been running very loud. It sometimes so loud that it keeps us up at night.

I did complain to salesman at Game and he logged a compliant with Defy.

A technician Michael came out and tightened a few screws and said it's fixed.

Same after he left the fridge did the same thing.

I complained to both Salesman at Game and Michael from Defy but I get no response.

Micheal provided me Defy phone number and said he can't help.

I have spent alot of money to buy this fridge and I want it sorted out or replaced. I have my slip and recordings of the sound that this fridge makes.

Please get in contact to arrange a way forward.

Regards

Wesley

Hi i purchased a washing machine which I'm not happy about.. It take 3 hours for 1 load, does not do a extra rinse all the settings are completely useless , i have to keep interrupting the load because it's to long or have to put a extra rinse which the button those not allow that. The machine makes so much noise and does not even give a good wash.. I feel that I have wasted my money if I knew this in the shop before purchasing I would of took a better machine with much more options and settings

I had a technician of defy at my house on the 04/03/2 to fix a sensor on my freezer side after they fix my freezer I see that there is visible damage in my freezer where they have worked, the back panel of the freezer is damage when they try to remove it, and the bottom of my freezer is cracked when they try to remove ice on the bottom of the radiator

I have send an email to thato. Fansi to explain to him what happened but no response.

Kind regards

Dricus

[protected]

The Model no. is DSS449 STOVE - DEFY 731 M/F (BLK) Serial no. [protected]@[protected]

The complaint is about poor service received from the East London Service Centre. I had to take my unit back 4 times already. Each time it is kept for a couple of weeks before I get it back. The last time I returned it on 17 Feb 2022 and every time I need to do follow ups. They do not keep the customer informed. I live 80km from East London and cannot just travel up and down. Today I was in East London and called the Defy to find out how far the unit is. They informed me it is ready. I collected it and traveled 80km back home. Only to find that the electrical cord/plug is not attached. Why was it removed in the first place? I am so angry! What type of service is this. They are so unprofessional and disorganised! I demand that the plug be delivered to my home by end of business day tomorrow 29 March 2022. If not, I will be taking the matter further!

This is really not on.

I bought a double door frigde and stove and cooker hob at makro in amanzimtoti branch on the 25th february 2022. I much say I very disappointed and unhappy about the cooler compartment, it is not working at all actually its like a storage box. Temperature is set according to what it's supposed to be but still I can't keep food items there because it to warm. Actually I am waiting to get time off at work to return it to the store.

7/03/2022: after holding the line to listen to endless product advertising someone answered and I requested a call back to find out where I can purchase a km630s spare jug. I am still waiting for the call.

I have requested feedback on the website about a defy dss430 835 stove and have not received any feedback after more than a month.

I stuggle to get defy products... And wonder why. If this is the service I would rather look into other manufacturer's product.

I logged a complaint last week and I was promissed that my problem would be resolved by yesterday. But to my suprise no one pitched I had to call back again yesterday still nothing happened...I called again now, I still got no straight foward response. My Ref is 1588493. This is not any other appliance its a fridge and there is no alternative way I can use.