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New Direction Trust Company Customer Service Phone, Email, Contacts

New Direction Trust Company
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4.8 15 Reviews 1 Complaint
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New Direction Trust Company reviews 16

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New Direction Trust Company New Direction Trust exemplifies complete TRUST in servicing my precious metals account

New Direction Trust exemplifies complete TRUST in servicing my precious metals account. I have been a customer for several years and I will continue to invest my savings funds with New Direction. The return on my investments has far surpassed all of my bank savings accounts. Customer Service representatives, such as Marsha M., have prepared and forwarded my account invoices and tax statements immediately upon request I do not exaggerate in expressing my complete trust and satisfaction in New Direction Trust Company. I have also recommended NDTCO to my neighbor. No other company can compare.

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G. Mohr
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i worked with *** on my real estate sell. She was very responsive and helpful to both me and the closing agent. I would like to have her for all of my real estate transactions.

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J. Metz
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has assisted me a number of times over the last 2 years and has been exceptional on all fronts, offering much patience with navigation of their site and forms to address different transactions I have had with them. He has been direct and to the point with his input.

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M. Beatty
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with NDT helped facilitate the sale of an investment property for me. He was extremely attentive and very quick to respond to my questions. He also was very knowledgeable on what was necessary to do this. I did have one question about taxes that he wasnt sure of and a gal called me back that same day to answer my question. Definitely five stars for *** and new direction

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T. Klein
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provided excellent service for the recent real estate purchase with my *** and previous transactions as well. *** is responsive, answers questions quickly, helpful, and has a great positive attitude. She is quite an asset to New Direction Trust Company and one of the many reasons I continue to do business with ***.Well done, ***, and thank you!

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New Direction Trust Company I have been an account holder with NDTC for about 10 years and their service has always been excellent

I have been an account holder with NDTC for about 10 years and their service has always been excellent. I recently sold a property that was in the account with Ursula *** handling the sale from the New Direction side. She did a great job! And I do have something to compare it with-several years ago I sold another property and it was a very complicated process with little help from the person handling that sale. I should add that it seems ND has streamlined the process since that last sale but Ursula was still outstanding! I would wholeheartedly recommend NDTC to anyone needing their services.

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C. Gorczany
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provides awesome customer service. I've opted to call to speak to a representative rather than using the portal many times over the years because I prefer a human interaction. "Every time" I've spoken to a *** representative I've gotten superb service. The representatives are respectful, knowledgeable, helpful, friendly, patient, and speak perfect English so you can understand them perfectly. My most recent interaction was with *** who was was able to answer my questions and was pleasure to work with. *** made me feel like a valued customer which I really do appreciate. Thank you again *** for your commitment to customer service excellence and to ***!

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T. Wuckert
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I have enjoyed working with *** at New Direction. He is knowledgeable, professional, and responds quickly to my questions.

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E. Koss
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handled (2) separate *** Purchases for me that both were Scheduled to Close on August 5th... Everything from the beginning, to the end was handled professionally and without Issue... One of the two *** Closed two days early (Wednesday) and the other was finished Thursday night and awaited the Sellers signatures at the local Title Company who processed the sale at 11AM Friday morning... Everything was PERFECT!

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E. Mayer
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I've been a client at *** for over a year now. The entire *** team was incredibly helpful and responsive to my self-directed investment choices. After outlining my goals, the financial professionals at the company quickly identified the necessary steps required for me to achieve my goals and then executed brilliantly. I'm so pleased to be working with the great team at ***!

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New Direction Trust Company Yesterday I contacted Sherri H*** at New Direction Trust Company for assistance with my annual RMD because I could not print the

Yesterday I contacted Sherri H at New Direction Trust Company for assistance with my annual RMD because I could not print the application form. She immediately e-mailed me a form which I completed also yesterday and then this morning faxed back to her company. I already received a response that they have received my application and will review it as soon as they can! Thank you, Sherri, and thanks to members of your team for all the help. In previous years I have mailed the application, which took "forever" to complete, so again thanks to all who work at your facility! *** [censored]i, Utah

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F. Herman
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I had a great experience working with ***. He was patient with me as I worked my way in rolling my *** into their Company and investing it in precious metals. Worked with me every step of the way. Highly recommend them.

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M. Franecki
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Just worked with *** to set up electronic deposit options for my account. It was smooth, she was very competent and followed up with a phonecall to tell me that the set up was complete. How refreshing to work with individuals and organizations that are competent and client focused.

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B. Dare
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I had a member of a different companies team get short with me, and went with *** and could not be happier. *** and all others I have spoken with, emailed with and dealt with have been a refreshing experience. Helpful and great customer service. Thank you ***!

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G. Harber
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Everyone I have dealt with at New Direction have been kind, patient and very knowledgeable.

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New Direction Trust Company I recently had a gold sell followed by a distribution of cash in my account

I recently had a gold sell followed by a distribution of cash in my account. This process took longer than normal due to Covid issues and a mixup with my paperwork with a staff member. I had a great experience with working with Leslie - Anna *** on taking care of my distribution. She had me use her direct line to work through any issues I had from the previous staff person. It was so much easier than going through all the prompts on the phone to get to speak to a person. She took charge of my situation since the person before dropped the ball on me. Everything worked out for me thanks to Leslie's intervention.

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B. Simonis
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handled a transaction for me very efficient and fast. a pleasure to work with her

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C. Schoen
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I have great respect and trust with New Direction. I believe that they do have my back on all matters related to my self directed ***. I recently did something out of the normal activity and representative ***, responded promptly and verified my intention and gave me different options to achieve what I intended. She saved me funds and headaches. I appreciated the emails I received from her as they were through, clear and timely.New Direction and *** are greatly appreciated.

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M. Treutel
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I recently sold a property, which was under the custodian of New Direction Trust Company. Ms. was the authorized signer and helped the whole transaction process. She is very professional. She helped the real estate attorney understand the process of transaction involving an *** account. She provided clear advice and gave us the documents or forms needed (e.g., my original application for this *** account), making the transaction very smooth. When I had questions with other transactions, she also offered prompt help, very clearly and very patiently. *** is one of the best advisors I ever had.

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E. Kirlin
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I recently called New Direction Trust Company to help with a billing issue. *** helped me and I found her extremely helpful, competent, knowledgeable and patient! It was a pleasure to work with her!

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New Direction Trust Company I recently sold a property, which was under the custodian of New Direction Trust Company

I recently sold a property, which was under the custodian of New Direction Trust Company. Ms. was the authorized signer and helped the whole transaction process. She is very professional. She helped the real estate attorney understand the process of transaction involving an *** account. She provided clear advice and gave us the documents or forms needed (e.g., my original application for this *** account), making the transaction very smooth. When I had questions with other transactions, she also offered prompt help, very clearly and very patiently. *** is one of the best advisors I ever had.

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New Direction Trust Company I was unable to log into my account

I was unable to log into my account. (It had been two years since I had logged in.) I emailed the company asking for help. *** called me the next day. He tried every which way to solve my sign-in problem to no avail. He contacted his supervisor in an attempt to resolve a most confusing issue. He called me back the next day and with his assistance, I was finally able to log into my account. *** never once sounded impatient with me or frustrated with the situation. He remained kind, patient, and professional with me. I am very impressed with him. I appreciate his tenacity. Thank you so much.

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New Direction Trust Company I have been a customer of *** for 2 years now and help coordinate several other account holders who work with them as well

I have been a customer of *** for 2 years now and help coordinate several other account holders who work with them as well. Their customer service is very responsive and knowledgeable. Handling complex private transactions that require many documents be gathered and executed on their side is not a simple task and they handle it very well. They also are very responsive when it comes to funding deadlines helping customers avoid any extra fees by reminding them what may remain outstanding and helping upload docs into their client portals. I would recommend them to anyone looking for a firm to handle complicated investments.

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New Direction Trust Company Fast and easy customer service!

Fast and easy customer service! I have been a client for NDTCO for at least the past year. I always come up with some questions about investing and need the input from the professionals at NDTCO. Sherri has recently been the "lucky" individual that gets to deal with me over my questioning and inquiring about my account and investment opportunities. She was top notch, and I didn't sit on the "hold" line for more than 2-3 minutes, normally in about a minute Sherri or someone else answers and they speak ENGLISH ! Great job all you customer service reps/associates at NDTCO ! Ya'll deserve a raise ! keep up the great work and I'll be calling soon, I promise !LOL

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New Direction Trust Company I have an acct with NDTCO and wanted to get some information regarding investing in real estate in my IRA

I have an acct with NDTCO and wanted to get some information regarding investing in real estate in my IRA. I called and Sherri H took the call. She was extremely helpful, discussing some of the more common ways customers set up their real estate investments. She sent me pdf's via email (received before the call was over) that provided more details on what I was anticipating needing information on. There was one question she needed to follow up on and I got a response back within a half hour with the detailed answer. She was very efficient and helpful and I will be sure to contact her in the future if I have further questions after reading the pdf's.

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New Direction Trust Company *** provides awesome customer service

provides awesome customer service. I've opted to call to speak to a representative rather than using the portal many times over the years because I prefer a human interaction. "Every time" I've spoken to a *** representative I've gotten superb service. The representatives are respectful, knowledgeable, helpful, friendly, patient, and speak perfect English so you can understand them perfectly. My most recent interaction was with *** who was was able to answer my questions and was pleasure to work with. *** made me feel like a valued customer which I really do appreciate. Thank you again *** for your commitment to customer service excellence and to ***!

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New Direction Trust Company I've been a customer of *** for over 3 years and have purchased multiple investments in my *** since taking

I've been a customer of *** for over 3 years and have purchased multiple investments in my *** since taking control of it. My recent experience with *** in the sale of two properties was professionalism at it's finest. *** was the driver in getting my investments taken care of between the buying investor, the title company and myself. She was so good, the title company took their time to mention that they usually cringe when they are dealing with an investment inside of a RIRA; however, they have never before had someone as good as *** when it came to the purchase or sale of a property within a ***. Everything was timely and on point. I have to agree and I'm thankful she was assigned to my case.

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New Direction Trust Company I have been a client of New Direction for six years

I have been a client of New Direction for six years. They manage a real estate investment in my IRA. They have always been extremely professional and helpful. The reason for this review is to compliment them on going above and beyond. I needed to withdraw cash from my account while I was 2,000 miles from home and without access to certain forms of information required to securely complete the withdrawal. Sherri ***, one of their customer service associates, walked me through what was a fairly complicated process given the circumstances, from beginning to end then checked to be sure that all was well. This would not have been possible without her help and determination to solve my problem. New Direction obviously values its clients and Sherri Hardester is a star on their team.

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New Direction Trust Company I just created my online account yesterday

I just created my online account yesterday. Shortly thereafter, I received a computer generated email telling me what I needed to do next and to complete some an attached form. In filling out the form, I had a few questions. The person who helped the day earlier was not available so I just called the main number and was able to connect with Sherri. She was very helpful and took her time to explain everything. I was unsure as to whether this should be a transfer or a rollover because of a rather unique situation. She explained everything in detail and also suggested that I send a cover letter with my completed form. She was such a breath of fresh air as these days most "customer service" people are anything but knowledgeable and just want to get you off the line. You're awesome Sheri!

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New Direction Trust Company After extensive research and speaking with several custodial companies regarding the opening of a self directed precious metals IRA, I decide to

After extensive research and speaking with several custodial companies regarding the opening of a self directed precious metals IRA, I decide to open my account with New Direction Trust Co. Upon recommendation from my Financial Advisor, David S., at *** I phoned NDTC . Allison H. is my rep at NDTC and I must state that she has been extremely helpful in opening my new IRA. She has clearly answered any questions that I may have asked and boy did I have a lot. I have found Allison to be very knowledgeable in her field. Good follow up too. Having no prior knowledge regarding a self directed precious metals IRA or purchase of the precious metals to fund the account can make it for a real scary move! After month of research, I found the perfect combination of custodian and precious metal broker in which I am able to strongly recommend. Allison H. and David S. are true stellar professionals. I trust that you will be in good hands as well.

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New Direction Trust Company I had the pleasure of being introduced to the NDTCO team several months ago

I had the pleasure of being introduced to the NDTCO team several months ago. Being brought on as Head of Operations and Account Executive at my current Private Equity firm, I was looking to expand our clients ability to investing in private equity via there retirement accounts when I came across NDTCO. I had the pleasure of my first contact at NDTCO being with Scott S, who without a doubt was the corner stone to growing our current partnership to what it is today with over 20+ clients and millions in retirement assets. Scott along with his colleagues Adri M and Coreen E, have provided nothing short of exemplary service in assisting me personally on the day to day operations of tracking new client accounts, transfer and form status. In sharing mutual clients, both with my firm, and now clients of NDTCO, I know my clients are receiving the best service when I have the pleasure of referring them to Scott and his team for anything IRA related to their accounts and the process. The retirement asset side of our firms success, would not be without the support and professionalism of Scott and his team.

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New Direction Trust Company complaints 1

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I deposited $500 on April 7, 2023, in order to purchase precious metals. The invoice from Money Metals Exchange was for $475.66 on May 3, 2023. Since that time I have been charged $481.32 in various fees. So, within 5 months, I've paid almost the same amount as my initial investment in fees. The fees were not explained to me adequately. I feel like I've...

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Is New Direction Trust Company legit?

New Direction Trust Company earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds New Direction Trust Company to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, New Direction Trust Company is known for their high standards and safety. If you're thinking about dealing with New Direction Trust Company, it's wise to check how they handle complaints.

New Direction Trust Company has received 15 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Ndtco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ndtco.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ndtco.com you are considering visiting, which is associated with New Direction Trust Company, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

New Direction Trust Company website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • New Direction Trust Company protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

About New Direction Trust Company

New Direction Trust Company (NDTCO) is a well-established financial institution that provides self-directed IRAs and other self-directed financial services to individuals and businesses across the United States. The company is based in Louisville, Colorado, and has been in operation since 2003.

NDTCO offers a range of self-directed IRA options, which include traditional, Roth, SEP, and SIMPLE IRAs, as well as individual 401(k) plans. Self-directed IRAs are a unique investment option that allows individuals to invest in alternative assets such as real estate, private equity, and other non-traditional investments. This provides a great opportunity for investors to diversify their portfolios and potentially earn higher returns than traditional investments.

NDTCO prides itself on its excellent customer service and support, ensuring that clients have access to the resources and guidance they need to make informed investment decisions. The company offers a comprehensive suite of online tools, educational resources, and investment supports to help clients manage their self-directed IRA investments.

One of the major advantages of working with NDTCO as a self-directed IRA custodian is the company's fee structure. NDTCO charges a flat annual fee for its self-directed IRAs, which makes it easier for clients to understand the costs associated with their investments. Additionally, NDTCO's fee structure is competitive with other self-directed IRA custodians in the industry.

Overall, NDTCO is a top-notch self-directed IRA custodian that offers a range of self-directed IRA options and stellar support to clients. The company is well-regarded in the industry and has a reputation for providing exceptional customer service. If you're interested in investing in non-traditional assets with a self-directed IRA, NDTCO is definitely a company worth considering.

Overview of New Direction Trust Company complaint handling

New Direction Trust Company reviews first appeared on Complaints Board on Apr 27, 2023. The latest review Self-direction roth ira fees was posted on Sep 11, 2023. New Direction Trust Company has an average consumer rating of 1 stars from 16 reviews. New Direction Trust Company has resolved 0 complaints.
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    1070 W Century Dr Ste 101, Louisville, Colorado, 80027-1657, United States
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New Direction Trust Company is ranked 83 among 538 companies in the Investment, Insurance and Financial category

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