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On 23rd October 2023 I telephone called Decofurn, spoke to a lady by the name of Denise- explained that the supporting legs of bed I had purchased in May 2023 just caved and broke the previous night. I was told by Denise that I would need to email pictures of the broken supporting legs with the proof of purchase documents. This was done, email sent to [protected]@decofurnsa.co.za. There was no confirmation of receipt or an acknowledgement to email sent with the required attachments. 25th October 2023, I decided to telephone call again and do a follow up to enquire if my email was indeed received and to know what would be expected next. I had then spoken to a different woman named Evasca who then advised me that I was supposed to receive a "0008 or 0009 Case Number" from Denise- This was not done. Evasca requested I forward the then sent email to [protected]@decofurnsa.co.za so that a Store Manager may receive and review the case. Once again, no confirmation of receipt, or an auto reply of email with case number, or an acknowledgment to email. 27th October 2023 I had followed up with another email to both email addresses and still no response.
Is this what Decofurn after sales is? Is this what Decofurn call customer services? the marketing and sales of their merchandise is all glamourous to target the consumer and after sales servicing is putrid. The bed I had purchased in May 2023 and now after 5 months the product purchased has failed where I now have resorted to sleeping on the floor for 8 days.
An unhappy Decofurn customer
Lucinda Sam Felix
[protected]@mail.com
[protected]
