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i reserved a couch by paying half of the payment on the 15th of Feb 2020 of which i asked the sales agent an the cashier if reserving it means it wont be sold and they both agreed as i knew i was coming back on the 23rd of Feb 2020 to pay for it.
I got to the store and was advised that it was sold and the sales agent Thabo tried to say that its my fault because they hardly reserve stock, the cashier advised that on the system it shows as reserved by the warehouse workers released it. Since its their fault it should have been reserved i asked for a refund process the cashier said about 13 days thats is including the process time.One of the managers on duty was Jabu whom was laughing when i was explaining this to the second cashier as the one who initially was helping just left as well as Thabo . The second manager on duty Sandra ( not sure about the name ) told the cashier that she was busy to deal with such, i heard her saying that.
The store has promised to call back and look for another store that may have in stock however no one has called me yet.
The Couches are peeling, I bought it in December 2017,so disappointed. Bought it from your port elizabeth branch.
No joy from Decofurn
I ordered 3 paintings and a ceiling light from Decofurn online, which was delivered on the 31 October. Upon opening the paintings I saw that 2 of them looked nothing like the pictures on the website. It looked very basic, where for instance a full petal flower had 3 thick chiseled strokes. The other one looked very basic, not defined and not pretty at all as on the website with dried streaks of running paint. The 3rd painting and the ceiling light Imust add are very nice, I am happy with them. I emailed on the same night informing Returns of my dissatisfaction and requested the 2 paintings to be returned and exchanged. After a few days I was told I had to pay for collection and handling charges which I disputed as I said it wasn't my fault and that these are defective. On their website their return policy states they will pick up the costs of collection and handling fees if products are defective. After more emails and complaining via live chat on their website it was agreed that they will collect the 2 paintings, refund me after deducting handling charges for the 1 without paint streaks which they said is not defective. I had sent them pictures and one can clearly see there is a vast difference in the quality and workmanship, these paintings are clearly inferior. I reluctantly agreed to what was proposed and was told I would be contacted to arrange for collection. I am still waiting and have emailed again with no response. Please assist me.