DBS Bank review: Unauthorized debit card transaction

Last March 12, 2024 I opened my dbs thru online banking to do transfer via paynow. Upon opening I was shocked to see that my account balance changed from what I remember last time I checked so the transaction. There we're two transactions under pending. I assume those transaction was made early morning, I opened my account around 11am. Last time I use my debit card is on March 11 around 8pm. I called dbs customer service to inform them regarding the unauthorized transaction and asked for advise on what to do next and how to get the refund as soon as possible. My previous debit card was blocked shortly and advised to go to the bank for replacement because the previous card was already compromised. Today, March 19, I check again my account thru dbs online banking, the two unauthorized transactions are no longer pending and are listed as POS transaction. The two transactions are converted from Euros. I only have one dbs debit card and I am currently in Singapore working, I have never been to any part of Europe. The two transactions total amount is around 600sgd, this amount maybe small to others but this is a hard earned money. I already tried to understand that bank needs to investigate the matter for two weeks upon report, but it is frustrating to not hear any update on the matter. I called the dbs customer service and all I get is that they are still monitoring the case. I need assurance that my hard earned money will be refunded.

Dbs existing client,

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