The complaint has been investigated and
resolved to the customer's satisfactionResolved Dazzle Smile and Premium White Pro — Tooth whitening product trial scam
resolved to the customer's satisfaction
I signed up for a 30 day trial of Dazzle Smile and Premium White Pro on October 27th. Although I had a 30 trial period, the invoice from Premium White Pro said that I had to call and cancel by November 10th. So that is what I did; however, the customer service person I spoke to yesterday (Nov. 10th) said that I had to have mailed the product back by the 10th also, and since it was after business hours I would have to pay for the product- $87.62. I pointed out that nowhere did it say that I also had to have the product return package postmarked by Nov 10th. To this she responded that she could offer me a discount membership for this month of $39. When I did not agree to that she stated that she could give me her "employee discount" which would bring it down to $29 but that was "the best she could do". When I still did not agree to this she began yelling, saying that I had been notified "four times" during the ordering process that this was what was required of me. She continued to use other intimidation tactics including saying "Come on now, we have given you plenty of time!" When I told her I was going to report them to the Better Business Bureau she said, "Go ahead, we've been reported before." Hmmm, never a good sign.
In the end they charged my account $29 and I spent much of today on the phone with Dazzle Smile who apparently signed me up for two other memberships: World Club Fitness and Weight Loss Resource. When I went to the websites for World Club Fitness and Weight Loss Resource neither of their customer service numbers worked. I noticed both of their websites are oddly similar and lack real content. In fact one had a "newsletter" that was only one short paragraph long. I was able to cancel the memberships by first contacting Dazzle Smile at [protected] who gave me the following numbers for World Club Fitness at [protected] and Weight Loss Resource at [protected], who both insisted on me first telling them how I had contacted them. That's kind of on odd question to be asked by a customer service rep.
My next call will be to the Better Business Bureau. Maybe they have been reported before or maybe it was just an intimidation tactic to deter me from calling. Well screaming customer service person, I'm going to call anyway. And to the Dazzle Smile and Premium White Pro PR person who sends those responses about "I'm sorry there was some confusion about your subscription..." No there wasn't any confusion. You are scam artists and now we know it and we are telling.