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Days Inn

Days Inn review: hotel

G
Author of the review
1:45 pm UTC
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I've talked with Days Inn in Foley and the corp office about the Days Inn there charged my debit card for two nights that we did not stay. Plus they charged me twice what Expedia said it would cost. When she talked to Expedia they said they would reserve the room for one night and we could let the hotel know if we wanted another night. On October 15th 2019 my daughter was in an automobile accident. We live in AR about 8 hrs away from Foley. We had not slept for two days. My daughter was able to call Expedia and make reservations for one night at the hotel. When we arrived a few hours later I went in and I asked if I could see the room. I was comfortable with the traffic around the hotel. I looked at the room. The room didn't look too bad but the Odor was horrible. The carpet smelled really bad. It was a pet friendly hotel and you could tell that someone's pet wasn't trained. I told the person at the desk that I thought we'd make other arrangements. I never checked in. We left and I called my daughter immediately to have her cancel the room. She called Expedia and they said no problem because you have 24 hrs to cancel. They called her back on the same day within the same hour and said that the hotel would not cancel. I called the hotel after I spoke to her, again, within the hour or maybe 30 minutes. The clerk was extremely rude. She told my daughter we had to let them know we wanted to cancel the reservation by the next day. Well, this was the same day. She told my daughter that the manager wasn't there. When I talked to that girl at the hotel I ask to speak to the manager, she had just told me the manager was there, she said he always got off at 11am. This was after 11. I reminded her that she had just said he or she, was too busy to talk to me. I immediately called my bank and told them what happen. Within that short period of time they had already charged my debit card, which I never gave them nor did I sign anything, for 2 nights and twice the rated Expedia quoted. These workers seem to me to be very dishonest. The Days Inn should pay attention to that because they are probably cheating other elderly people and pocketing the money. I'm 71 years old and I have extremely high blood pressure and had just had my fifth extensive back surgery. Due to that episode my blood pressure has been really high, I can't sleep. They put me thorough the worst ordeal I can ever remember. I'm seeing my doctor as soon as I can and I'm headed back to Houston to my neurosurgeon next week. Right now, I have an appointment with my attorney to see what can be done to fix this. They better hope I don't end up in the hospital or deceased because my family will definitely see that they will be held responsible.
My bank has the Days and time that I contacted them that day and the days after. I also have it in my phone to prove that all of this happened within a few hours. I've stayed in many days inns all over the different states and I've never experienced anything like this.
Gwen Herman

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    1 Sylvan Way, Parsippany, Washington, 07054, United States
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