Days Inn review: desk clerk

My daughter had a wreck in Foley. My husband and I had to rush to Foley from Lake Village Arkansas. My daughter called one of the places like trivia to ask about reservations at your hotel. When we arrived about an hour after she called to see about reservations, I went in and told them that if we stayed we would probably need two rooms the next night. I asked if I could look at the room because and I told them at the desk, I wasn't sure if it was where we wanted to stay. When I went in the room it didn't look too bad but the odor was almost unbearable. It smelled musky and it actually smelled like really dirty socks. I gave them the key and told them that I didn't think we would stay and that I thought we were going to make other arrangements. We left and found another hotel in Foley that was much nicer and more convenient. My daughter immediately called to cancel reservations and they told her they would. Then they called her back and said the motel wouldn't not cancel the reservation. I called the motel and told them that I told them we were probably going to do something else and she was very rude and said they would not cancel it because I didn't tell them that weren't staying. Which was not true. She told my daughter that she didn't cancel soon enough. All of this happened in a time span of a couple of hours or less. According to what my daughter was told we had 24 hrs to cancel. The girl said she didn't call to cancel until the day after. That was most definitely not true. As I said and my daughter told her to that this was done the same day in a matter of hours. She told my daughter the manager wasn't there and she told me to that he gets off at 11. She told me that he was there even though he get off at 11am. She said the manager was too busy to talk to me. They not only charges me for one night, they charged me for two plus they charged me about $20 more on each charge. If you will go back and pull my name up, Gwen Herman, you will see that I have stayed in many days inn motels from AR, LA, AL, South Carolina, North Carolina, MS ETC
I have never been treated this way. I am 70 years old and my husband Walter, is 71. Our daughter was in a wreck and we drove 7 hrs to get to Foley and then to be treated this way is a disgrace. I called my bank and I will get with them Monday to dispute these charges. We own a business, actually two businesses and I work with many people that travel. I have always told them the best place to stay. I'm sure I'm just a nobody to a big business that y'all are but I've learned if you are disrespectful with people they won't be back. I was not only treated disrespectful I was lied to. Being dishonest will ruin businesses. I do hope that something will be done about this.