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Days Inn
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1.2 753 Reviews

Days Inn Complaints Summary

41 Resolved
711 Unresolved
Our verdict: If considering services from Days Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Days Inn reviews & complaints 753

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2:25 pm EST

Days Inn there was actual feces under the bed

We stayed at the days inn in licolnton North Carolina and we found feces under the bed everywhere we was so exhausted we feel asleep the next day my daughter was sitting on the floor and she noticed it we slept in this room all night we told the front desk the moved us to another room so we checked under that bed and found drug paraphernalia and then we finally feel asleep and a fight broke out in the room next to us I feel like we should be compensated for our stay it was a nightmare to say the least this place was terrible if we hadn't have driven from Texas to licolnton for 15 hours we were so tired we just stayed I was sick for the entire weekend

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2:52 pm EST
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Days Inn credit card charged twice unauthorised charges

I booked and paid through Expedia several months for a 7 night stay at Days Inn Nanaimo Vancouver Island, commencing 19th November.
When my wife checked our credit card was charged over $800.00 dollars.
I have been told it was human error but the manager Joan Spencer is not helpful and has now taken to writing to me without addressing me by name. Quite rude.
I have said I want full reimbursement as the card providers all charge a currency fee and the buy and sell rates on the card will differ. This blunder will cost me around $50 and will take about 2 weeks to reverse and there will be charges. I have asker Joan to confirm she will cover the loss and to offer some form of compensation to my wife while she is there but Joan just ignores these requests.
She did however tell me she is a professional? Hahaha
Regards
Carlton Morris
Joan

Why do I need to contact my card provider?
They just honoured the transactions your hotel put through as they are obliged to do.
As of today the refund is not processed through to my account.
I may have mentioned it will take around two weeks
Please forward details of where I should make a formal complaint

Carlton Morris

On 24/11/2017, at 6:38 AM, Joan Spencer wrote:

Did you contact your credit card provider?

Joan Spencer
General Manager
DAYS INN - NANAIMO, HARBOURVIEW
P. 250.754-8171 Ext. 301
[protected]@harbourviewdaysinn.com

From: Carlton Morris [mailto:carlton. [protected]@btopenworld.com]
Sent: November 21, 2017 7:16 PM
To: Joan Spencer
Subject: Re: Susan Morris - Credit Card Pre-Authorization Error

Dear Joan Spencer

Thank you for you email. Just so you are clear:- Your pre authorisation x 2 have both been drawn or taken from my account so you can call it whatever you wish but it has been debited and is gone from my account.
I note you did not confirm that I will be fully reimbursed including charges, fees and commissions.
Further, as you have not been gracious and offered even a complimentary coffee for the inconvenience of having around $800 taken from my account for a couple of weeks, I most likely would not book to stay with Days Inn in the future. You know good news travels quickly but bad news travels even faster.
Please forward details of where I should make a formal complaint should I decide to do so.
Have a great day.
Sincerely
Carlton Morris

Sent from my iPhone

On 22/11/2017, at 12:13 PM, Joan Spencer wrote:

Dear Mr. Morris,

I have not forgotten about you but rather, have been investigating this occurrence. Please know that we are not in the habit of double billing our guests but sometimes our systems have a glitch and/or there is the matter of human error.in your case it was human error. Our Desk Clerk inadvertently pressed the wrong button which lead to the ‘pre-authorization' of $579.36 CAD put through on your card which with the exchange rate showed up as $689.14 on your statement. We understand that you paid for the entire stay when you originally made the booking with Expedia. They send us their Virtual Card on the day prior to arrival which is then processed for your stay.

We have a copy of the receipt of a pre-authorization for $100.00 CAD taken on the day of arrival ($118.95) on your statement. I have attached the receipt for your information. This amount will release after check-out.

Our Night Auditor reversed the $579.36 pre-authorization on Nov. 19th and we have just confirmed with the credit card processing company (Elavon) that this was in fact done. They also informed us that the reversal of the pre-authorization will take approximately 3 - 5 business days to come through on your statement. If you still believe that these are charges rather than pre-authorizations, kindly contact your credit card provider. I am sure they will corroborate what I have indicated here.

I am a professional and run this hotel in an ethical manner. From time to time, mistakes do get made but we make every effort to correct them in a timely fashion. We apologise for the confusion caused by our error but have made the necessary corrections from our end. Thank you.

Regards,

Joan Spencer
General Manager
DAYS INN - NANAIMO, HARBOURVIEW
P. 250.754-8171 Ext. 301
[protected]@harbourviewdaysinn.com

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1:28 pm EST

Days Inn assault by employees

I have been trying to get in contact with someone about being assaulted an held against my will by two employees at the Days Inn Vicksburg, MS location. The employee was arrested and convicted of assault, fired and rehired. The owner/manager at the location will not respond. They have taken every action to avoid providing any information, they've been hindering my case for restitution/liability for 2 years. Please advise.

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Reece AIexander
, US
Nov 19, 2017 1:38 pm EST

On and the reason that they have their jobs back and the charges against them were dropped was because the police and management reviewed the tapes and said that I insitgated the whole thing and they were just defending themselves. The charges were dropped, and they were rehired and I am banned from not only that Days-inn but other Days-inns as well.

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pobarjenkins
Minneapolis, US
Nov 19, 2017 2:37 pm EST
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If the police and management have video evidence confirming that you were an instigator, there is likely nothing that can be done. What information/resolution are you looking for?

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pobarjenkins
Minneapolis, US
Nov 19, 2017 2:38 pm EST
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Your complaint states that the employee was convicted of assault, but this comment states that the charges were dropped. Which one is it?

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1:01 pm EST
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Days Inn room in bakersfield ca

I arrived at the hotel Sat morning Nov 19th at 2am. I then was told that there are only King bed smoking available. I had reserved a King Non Smoking with the front desk lady earlier that after noon. I have a 2 yr old that I don't want to subject to a smoking room so then my room was downgraded to a queen because that's the only Non Smoking room left. I get my child out of the car and as I'm walking in the hallway to my room we are overtaken by the smell of weed. I go right to the front desk and she says I'll take care of it. I was sick all night from the smell. It was 230am and I wasn't going to drive to look for another hotel. I get up this morning and start getting ready and again I smell the weed coming in my room. I go to tell the front desk that I smell it yet again and I need a full refund. She then tells me no manager is here to do so until 9am tomorrow. I tell her I'm leaving in the morning and she said she'll move me rooms but I'll have to speak to a manager tomorrow. My question is why is this ok for a person to fill up the hallway smell with weed. I then look at the reviews and apparently this person lives here or is a regular because there is more than 1 complaint of weed smell. This is uncalled for. Please take my complaints into consideration.

Jennifer Hart

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3:24 pm EST

Days Inn days inn lancaster pa

Check-in was very unprofessional. Room was filthy, no phone, no light bulbs in light fixtures. Complained and moved to another room that was just as bad. No phone, light bulbs missing and trash outside entrance to room. To top things off, found a pill on the floor! Thank God grandchildren stayed at another hotel and not here. Who knows what the pill was. Worst place I've ever stayed in my life.

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10:57 pm EST

Days Inn registration

On 11/16/17 I booked a room through Hotels.com for the Days Inn at Lehi, Utah. I received confirmation all paid for and good to go. I get to hotel and announce I booked a room through Hotels.com and Jessi the desk clerk said "Their credit card was denied". Excuse me? a major corporation like Hotels.com does not have a card declined. Tired, single dad with a 4 year old, had to call Hotels.com to rectify, they called him, he was rude to them too and said no pay, no room. He was rude to us as well. Even demanded the pen back as we were leaving. I cancelled the reservation as did not want to stay where he was. He even tried to ask in the beginning why would I use hotels.com? its cheaper to just pay him directly. Uggh.

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pobarjenkins
Minneapolis, US
Nov 17, 2017 2:11 am EST
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I understand why you are upset about the booking, however they absolutely had the right to ask for their pen back.

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10:33 am EST

Days Inn front desk megan, parking, no breakfast at hotel

Never heard of third party, never even told my Hubsand on the phone, till she stated it so rudely Megan
Couldn't use my WC or get any discount, Had to pay in advance for room, with no cancellation we would lose the money if we did.
Paid 14.00 a day for parking never told till we checked in.
Megan has no customer skill was just plain rude. when my Hubsand wanted to ask were is a good place to eat, she told him get in line 3 ahead of him.

All we wanted was directions, & a place to eat.
Have stayed at the Days Inn in Florence SC no problem, staff is friendly etc.
She really ruined our first trip to Charleston SC will not be staying here anymore.
Told Star Director of Operations about her & she knew without even saying her name knew who it was.
She was wonderful at check out very courteous etc.
She wrote complaints down to speak to Megan on all that happened.
I would like a refund or a gift certificate or card that I can use at a different
Days Inn due to her personality & treatment to us.

Ann Marie & RJ
r

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1:13 am EST

Days Inn unclean and poor service

I checked in to the Days Inn at 650 34th St in St. Petersburg FL this evening at 1am. Tired from traveling, I inquired about possibly getting a late checkout time. The woman at the desk said she leaves at 7am and that she has no control over anything that happens after she leaves - not a great customer service attitude. So I move on to my room and find it seemingly satisfactory. But once I pulled back the comforter I found NUMEROUS stains on the bedsheets. There were yellow stains on the flat sheet, pink marks on the fitted sheet and burn holes and a sticky spot on the brown blanket over top. I will include pictures below. It was clear that none had been washed. In the bathroom the towels were covered in dust from the dirty air filter vent. I called the front and received the same lackluster attitude. Finally I was informed that there were no more blankets, just a duvet meant for a different sized bed. The woman at the front told me unapologetically that sometimes the smoking room blankets get mixed up with nonsmoking... this still does not explain dirty sheets however. Finally around 2am this is sorted out (not very satisfactorily because I still don't have a blanket). I was still not offered the option of late checkout even though an hour of my time has just been wasted.

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1:06 pm EST

Days Inn unauthorized credit card charges

Confirmation number:[protected]
Account Number:[protected]
Transaction Date: October 19, 2017
Room 206 Rate Plan- Rack
Booked with VISA on line with card ending in 9057

I booked on line for 2 people for 2 nights for the Breeders Cup at Del Mar. My booking confirmation charges was $76 per night + $3.42 State Tax + $$1.52 City Tax for a total of $84.84 per night. for 2 nights= $169.68.
On October 30, the hotel charged me $316.90.
That is a serious overcharge. I want my credit card to be refunded the overcharge in the amount of:$147.22

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10:31 pm EST
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Days Inn filthy room

Days Inn - Port Richey, FL October 27-29

Floors were filthy. Bathroom tile grout was black with dirt.
Toilet, like the floor, had not been cleaned. It had a scum ring inside the bowl. Took a clean towel and damp mopped a section of the bathroom tile. The towel was filthy. Mopped a similar sized section of the living room floor and the towel was even dirtier. I called the head of housekeeping who looked at the towel and said "someone is not doing her job". She said someone would come to mop the floor. Three hours later, yes 3, the floor was "mopped". The water in the mopping pail was almost black. The mopping in the bathroom did nothing more than move the dirt to the base of the tub leaving a tub length dirt line.
I have asked for a full refund of the cost of my stay. I have yet to receive it.

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7:28 pm EST

Days Inn public hair found in the bed my children were sleeping in

Hello My Family Checked into the Days Inn Abderdeen located at 793 W. Bel Air Avenue Aberdeen Md. on 11/11/17 approx. 10:30pm. Upon arrival we were exhausted and went right to bed. Upon our Daughter waking up this morning Sunday 11/12/17 We noticed the bed sheets where our daughter had slept had red public hair all over them. Front desk was made aware and the guy working at the front desk came to our room and we showed him the bed, and we were told that the General Manager would be in at 9am and come to find out that was False information. When we reached back out we were told the Manager may be in tomorrow Monday 11/13/17. I find this disgusting that my daughter was laying in a dirty bed where clearly the sheets were not changed. I do have picture of the bed in the Room. I am contacting Days Inn asking for a Refund as I believe any human being would expect after this kind of situation because who know what my daughter layed in other than someone's nasty pubic hair. If someone could please contact me by telephone [protected] or by email [protected]@mcpsmd.org ASAP would be great so we can get this taken care of.

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Shaun R.
, US
Nov 12, 2017 8:18 pm EST

Hi Heather.

Appreciated reading your complaint. The problem is not being able to substantiate where these hairs came from. The public might be surprised to learn that it's not unheard of having a patron stage a room by bringing in something like their own pubic hair, claiming that it was found the next morning.

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11:03 am EST
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Days Inn room and price

Worst hotel ever. And I work in hospitality. I get to the Days Inn in Martin, TN to check in after a busy day of working and traveling. I get here and the man says my rates are innacurate and charges me $50 more than what I was supposed to be. The room was disgusting. Moldy smell, mold growing ALL down the bathroom walls, hair on the bathroom walls, all over the shower and tub, hair caught in the blow dryer to the point where I wouldn't touch it. Absolutely disgusting. I was in town for a scholarship competition, so I didn't spend much time in the room. But I took pictures of the bathroom area when I checked in so I could show him at checkout, and when I did he told me it was too late for him to do anything, I should've told him sooner. Not only did he not honor the rate at which I was booked, and no it was not a third party reservation, the room was disgusting. I am now out $200 dollars and the man says "You should've come sooner." Ridiculous.

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SoulTraySky
, MX
Nov 14, 2017 9:09 pm EST

Sales in force but um cover os delimitado ser yi i agre to descibe mee in silo

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1:28 am EST
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Days Inn reservation and services

Days inn at Sharonville, Ohio. worst hotel in the world. the hotel registration staff called Ash, a guy from india around 55 years old, was not accepting my reservation made online at priceline.com and asking me more money, it was almost 11 pm, after driving more than 5 hours I needed some rest, and paid him 20$, after that he let me have the room. he knew that I can not cancel the reservation because it was not refundable. he just told me he would not accept reservations from booking.com or priceline.com. just took an advantage of me.
shameful disgusting man.

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11:40 pm EST

Days Inn the rooms and the staff

I arrived after 4am on saturday nov. 4th it was the worst hotel stay ever. Long story short. Night dest attendant was very nice and reasonable. The rest that i dealt with where rude and pretty much called me a liar. The first room we where put in was 100 % unsafe and filthy! Night attendant moved us to another room.. only issue we noticed was couldnt get tv to work. We no sooner got settled in and ready to go to ateep and i went outside to smoke and an employee asked about the cut cord and asked if he could come in and look at it i said sure let me get the dog. He got the tv to work no sooner kayed down again and they called to tell me we either had to change rooms or pay an extra $20 per person per day. have a bunch ofpictures of the condition of first room. I asked nicely for them to cancle sunday and modays room so we could go get a new hotel and was told no after getting [censor] and showing them the pictures and telling them i was going to go public with them then they agreed to refund.

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10:00 pm EST
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Days Inn hotel rooms filthy

I booked two non-smoking rooms on Saturday November 4th 2017 at the Days Inn & Suites in Vicksburg, MS. Upon arrival, one of the rooms smelled horribly of marijuana. When I informed the front desk to see if there was something that could be done, I was informed that there was nothing that could be done until housekeeping arrived the next morning. The rooms were not properly cleaned the bed linens were thread bare and not clean. The comforter was covered in cigarette burns. The electrical fixtures were a joke only about half working properly. I was charged $153.00 for both rooms and I expected so much more from a Wyndham property. This hotel needs to removed from your brand, and I believe that I am entitled to a full refund. Please advise you can email me at [protected]@msn.com.

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pobarjenkins
Minneapolis, US
Nov 07, 2017 11:58 pm EST
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If you spent the night in the hotel, you received the service and are not necessarily entitled to get a refund (which is understandable). If you contact them directly however they might be able to offer you a discount or credit for a future stay.

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7:33 pm EST
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Days Inn room

Dirty dirty dirty had to bleach and Lysol everything down tub so bad had but a mat and had to purchase wash cloths because the white ones were gray then the next day I saw two old people as maids cleaning the rooms they were relatives I guess of owner address 3654 wheeler rd Augusta gaIve never seen a room so old and dirty thank God no bugs you all need to do inspections without the owners knowing. It puts a bad taste in my mouth for Days Inn

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2:10 pm EST
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Days Inn double charging

Stayed at Days Inn on 11/3/17 & 11/4/17 was double charged both days...on the 3rd I was charged $80.00. for a rate that was locked in at $68.32. plus another $78.00. Then I decided I would stay another day(11/5/17) had lock-in rate of $68.32. charged me 78.32 and that was doubled also...I was left with no money at check out for gas or food and no one offered to accommodate my situation. Now I'm left with no money and no way of gas and eating. Will be filing a grievance.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 3:16 pm EST
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You should contact Days Inn directly for reimbursement of the double charge. If they won't assist you, you could try filing a dispute with your bank.

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11:17 am EDT

Days Inn being triple charged

We were suppose to check into the Lancaster Days inn on lititz pike on October 30th due to working I wasn't able to make that day. So we cancelled on the 29th. Got a room on oct 31st there and was charged 209.43 for the cancelled reservation and 164.28 each for 2 days on a standard 2 queen bed room. And now they don't wanna give me my money back...

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pobarjenkins
Minneapolis, US
Nov 03, 2017 12:38 pm EDT
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You would be responsible for any cancellation fees that were incurred by canceling so late. However if the fees you were charged are greater than what should have been charged for cancellation and they won't refund you, you could attempt to file a dispute with your bank.

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8:40 am EDT

Days Inn terrible filthy room

First of all it was the nastiest room, I have pictures to prove it. It was a suite room for 6 ppl. I paid and the next day was checking out and showed them the picture and told them I was extremely upset with the condition I had to stay in. Was told management was not there and I would need to email the manager which I did, they gave me a partial refund but never received an email back, or any type of apology. I will never use this hotel again.
The lack of communication on this makes me very angry. Especially when your paying $180 a night! Exact address is days inn Cocoa Florida cruise port west...

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8:10 am EDT

Days Inn hotel stay

Days in Fort Lauderdale Airport/cruise port
2 rooms Oct 29-30th

Rooms were disgusting, dirty, smelly, and both doors were warped and due to a storm the doors rattled in the wind all night so did not sleep we had 2 rooms and both were the same. the curtains were all stained with god knows what and both rooms we "tried" to sleep on top of the sheets with our heaters over us as we did not trust the beds had been cleaned. We did see a roach in our room and god only knows what we did not see.

In the parking lot there were shaddy individuals hanging in the parking lot in their cars parked beside each other every once and a while someone would go out to them but they never left their cars.

TV well we had none it was in and out and wifi was iffy as well and with a rain storm its not like we could hang out anywhere but our rooms.

The next day breakfast was terrible juice coffee and toast and cereal thats it! We had a late flight out at 10pm so we changed hotels for the day, somewhere that was accommodating and full restaurant.

We also had a shuttle driver from the airport that was rude, not to us but another guest who was handicapped. My husband actually help the man out of the van and into the hotel the driver was put out and ignored him.

Our desirable resolution is a refund on both our rooms as we had to pay for another hotel and taxi to get there.

Sincerely
Mellissa Woods
[protected]@live.com
[protected]

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pobarjenkins
Minneapolis, US
Nov 03, 2017 12:52 pm EDT
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Did you try contacting the front desk during your stay? Unfortunately they will most likely not refund you if you did indeed stay at the hotel.

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Days Inn contacts

Phone numbers

+1 (973) 753-6000 +1 (800) 225-3297 More phone numbers

Website

www.daysinn.com

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