The complaint has been investigated and
resolved to the customer's satisfactionResolved Dallas BBQ — poor customer service and fraud
resolved to the customer's satisfaction
I went to BBQ in Time Square tonight and was treated like garbage! I was extremely distraught with the way I was spoken to by the 3 managers at this location. Me and my friend went to this restaurant 2/22/2010 after work at 9:00pm. We were seated and the waiter asked us what we wanted. We both ordered drinks, I ordered a strawberry frosted drink, and my friend ordered the special which was a strawberry long island ice tea. When we received the drinks, we both began to drink ours, immediately my friend said hers didn't taste right. We then proceeded to tell the waiter and the waiter said the manager would have to come and talk to us about her drink. While we were waiting for the manager our food arrived and I was quite surprised that my meat was burnt and inedible, this is not the first time I have been to BBQs and ordered both the strawberry frozen drink and the rotisserie chicken, which tasted great when I had them in the past. When the manager arrived my friend told him the drink did not taste right and she would like him to replace it for a plain strawberry frozen drink. The manager told her very rudely that we don't do that 'anymore.' We were taken back by this remark, and then said what are you talking about. He said we don't return drinks, and we said we don't want to return it we want a different one because this doesn't taste right. He refused to take the drink back and I told him that we just won't pay for it! My friend asked for a glass of water and he went to go and get it and when he brought it back I asked him why my chicken was burnt, he said all chicken that comes off the rotisserie is burnt, this is a lie. I have eaten this chicken before and it was not burnt. The server brought a new piece of chicken and it’s burnt as well. The server left the chicken and when I spoke to the manager he said do you want another one that isn't burnt, and I told him that is what I should have gotten to begin with. I told he could take the entire plate of food I didn't want anything. During the time period of waiting for the manager to come back and forth to our table I ate the baked potato, do you know he put the baked potato on the bill! The server brought the bill over with the drink on it that my friend said didn't taste right, we told the manager we weren't going to pay for this and he still put in the bill. We left the amount of money for my friend entree and my drink and proceeded to leave. When we arrived downstairs the two men asked us about the bill and we told them that she did not like the taste of the drink and one man had the audacity to say that we are adults and we made the choice to order the beverage. Things were getting out of hand and I said the customer service I received has been awful and he said if I felt this way I shouldn't come back. I said I wouldn't and walked out, and told them to call the police because I wasn't arguing with them anymore. I work every day and for this restaurant to think I merely didn't want to pay $10 for a drink is ludicrous, I merely wanted to get another one based upon the taste, the drink more likely has soap residue in it. But they don't change beverages, working in the food and beverage industry that doesn't even seem legal or healthy. I believe the practice that they stated was based upon the clientele they attract. I don't believe they would treat a different clientele in this manner. I want an apology.