Dallas BBQ review: Burnt food takeout

I picked up burnt dry ribs order #1097261. I called well before closing to complain and went immediately on hold with no reply. Was kept on hold until 11, then was hung up on. Of course, they stopped answering at 11 on the dot. Now I want my money back and I want whoever was playing the phone game dealt with as well. The ribs don't fall off the bone when they are burnt. They're dry ashy and inedible.

Called next day to complain asked for a manager and was transferred to the other employee at the takeout desk. Told him my issue and was told i would have to go back with the food. I told him they were welcome to pick ut up, but I would not inconvenience myself any further. He referred (put me on hold) me to the manager.

I was on hold for 22 minutes and told the manager was too busy, could I call back.

It's 23$. I Won't jump through hoops to get a refund I derserve without question, but I will post my experience and share it as often as I can for as long as I can.

I never much cared for their food. As far as BBQ is concerned they're bottom of the pile. There are many better options. I choose/have chosen this place because it's close and convenient. I will be going elsewhere in the future.

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