Currys
Reviews and Complaints

On Thursday evening (2nd November 2023) a large delivery vehicle took a wrong turn and drove down our narrow private road which is a dead end with cars parked.

The driver attempted to turn round and in doing so entered my private property and knocked down my gate post and in doing so damaged my gate.

I went out on hearing the noise and spoke to the driver and informed him he was at the wrong address - I gave them specific instructions as to how to find the building he was delivering to.

It was very dark as we have no street lighting but I discovered the vehicle had knocked down my gate post and gate.

They were in a hurry to leave saying that their driving hours were almost up. They told me they were delivering a washing machine to an address at Greenholme Mills - a new apartment development - which is near us.

On Tuesday, before I had to leave home for a few days, I asked at Greenholme Mills if they could help me find the company responsible and they provided me with a copy of the delivery note.

The note indicated they were delivering for Curry’s and the owner of the apartment confirmed this and gave me a copy of the note. The security cameras will also confirm this

I’d like to know how I can follow this up with you with a view to paying for the repairs required.

Hi there, I bought a fridge freezer from the Currys Store in Bournemouth (Branch 2878 Bournemouth; Receipt - 142064) on 01/07/2023 and was served by Willliam (Nice Gentleman) who was assisted by his boss (whose name I think may have been Mike).

I confirmed that the item was for exportation and that I would need it delivered straight to the Shipper and once the process was completed I would reclaim the VAT as VAT/ Duty would need to be paid in the country where the item was shipped to.

This was fully appreciated and and accepted by the Manager who assured me that I could claim the VAT back. Now I don't seem to be able to speak or email anyone from accounts to deal with my exported item for VAT Reclamation, hence I can't claim the VAT back.

I have my eReceipt and BOL but no one to send it too via email. (See attached).

I called Curry's 06/11/2023 via web chat and spoke with Noxy, Mohammed and Simon, all who confirmed that this service was no longer available/ supported in store and that they couldn't tell me the process which replaced it so that I could receive the VAT.

I managed to find a customer service email address: customer.[protected]@currys.co.uk, but the email bounced back and within the response, contained a link which took me back to the available contact methods i.e. web chat...

Is there no way that I can email Currys to discuss this with someone from Accounts?

Is there no way of claiming the VAT back?

Very disappointing, if so.

I am very unhappy about the recent dealings I have had with Currys Repair Department.

HISTORY

I took my laptop into Currys in December 2022 to repair an issue I was experiencing with the laptop lid. It was returned to me on 17th December 2022 and the cost to me was £320. It was returned to me with a one year warranty on that repair. The laptop worked satisfactorily until September 2023 when I had a third party repair it due to a faulty cooling fan.

The laptop was returned to me by the third party who duly noted that "one of the screws (in the hinge) had not been replaced properly" by Currys and this had caused the fan to fail. On return of the laptop by the third party it was working properly and closing satisfactorily.

I duly contacted Currys in Irvine within a few days of the laptop being returned by the third party to ask that the laptop hinge be repaired. They said they would contact the repair department and took a note of my details. As nobody contacted me I returned to Currys shop in Irvine a week later and repeated my request for the laptop to be returned for repair, this fact was noted by the staff. Again, nobody contacted me.

A week later because of the lack of response from the shop I phoned the Currys repair department and arranged for the laptop to be picked up from my house. They insisted that I return the power pack with the laptop. This was duly done and the laptop and power pack was collected on 21st October, together with a report from the third party noting what he had found on opening the laptop (copy letter attached).

Sometime during the following week somebody telephoned me from Currys to inform me that the laptop repair was a different issue to to the repair carried out in December 2022 and that it required a new touchpad, which would be an extra cost. By this time I have spent over £400 repairing it and was disinclined to spend more. I asked that the laptop be returned as was.

On Saturday 28th October the laptop was returned enclosing a letter saying, "I am sorry that I have not been able to repair your product as you have requested it to be returned". No power pack or cable was returned with the laptop and the delivery driver wasn't unaware of its existence.

I immediately opened the laptop and found that the keyboard had detached itself from the touch pad, see attached photograph. This is not how it was given to the driver who picked it up from my house. It was intact. I can only assume that the laptop was damaged either in transit or in the repair department. I telephoned Currys repair department yet again to complain that the laptop was badly damaged and asked for compensation. I was told there would be no compensation and that no work had been carried out on the laptop which is a downright lie as the rubber strip has been removed from the base and a sticky substance is also present on the base.

I asked that the power pack be returned to me.

Today (30th October) I received a cable, but no power pack. The cable they have sent me is not my cable, it is a brand new cable but useless without the power pack.

PRESENT SITUATION

My laptop went from a working machine (albeit with a slightly loose hinge) to one that is so broken it barely works, and also because I now have no power pack I have no method of getting my files onto a backup drive as the battery is flat.

To say I am appalled by the customer service shown by Currys is an understatement.

Brought my laptop to the store, I discussed the persistent technical issues I'd been experiencing. Although my laptop is no longer under warranty, I've had it for less than two years, and it has been malfunctioning from the beginning, with the issues worsening over the last six months. This strongly suggests a fault that has been present since day one. With that in mind the warranty is pretty irrelevant when it comes to the law.

When I dropped off the laptop, I expressed my dissatisfaction with the £75 charge, citing my statutory legal rights. According to these rights, purchased goods must last a reasonable length of time. Given that my laptop cost £500 and has lasted less than two years, it does not meet the criteria for a reasonable length of time. The customer representative at the store acknowledged the laptop's pristine condition (his exact words to the repair centre was immaculate) and agreed that if the breakdown was unreasonable, he assured me that I would be refunded the £75 and if the repair involved parts that were due to no fault of our own, I would be refunded the £75, and wouldn’t have to pay the repair costs. The engineer informed me she has repaired the battery and power supply unit which I am sure you will agree is not reasonable to break after less than 2 years of ownership for the cost of £500.

This happened at store number is 2320, the staff member that I dealt with is called Sam, the store name is Birmingham Highgate a

When I went to collect my laptop, they refused to refund me the £75 to retrieve my laptop, and returned it unrepaired, with the charge still in effect. This situation makes me feel deceived and coerced into paying an unjust fee as I was specifically told this would be refunded if the repairs were no fault of my own which a replaced battery and power supply unit breaking after less than two years definitely fits this description.

To make matter worse my loyalty to Curry’s is evident in my consistent business purchases, including the new laptop I acquired on the same day as the discussion about my faulty laptop. Aside from laptops (totalling £2,255!), I've also bought airpods for the business, computer screens for the business, keyboards for the business, mice for the business, amongst multiple other things and personal purchases on top this this all from Curry’s. I've spent thousands upon thousands of pounds in the last couple of years alone with Curry’s. I am a loyal customer who deserves better service and should not have been encouraged to buy another laptop under false pretences, only to be left with multiple laptops that may break as soon as they are out of warranty along with all the other business items. I am a small business; I really didn’t expect this unacceptable experience from a renowned brand such as Curry’s.

Order reference CUR2335294890

Item Borsch Tumble Dryer Series 4 WTH8522GB 8kg Heat Pump White

Collection Date 8th July 2023

I've called 5 times other the last couple of months. The last two times I've been told someone from your finance team will call me and no one has - very frustrating given you collected the item on the 8th July and I'm still waiting for my refund - £614!

Can someone please contact me to explain why its has taken so long for me to get a refund? My mobile number is [protected]. Email address simon.[protected]@jsmgroup.com

If no one contacts me by the 31st October I will go legal and I expect to be paid more than £614 as you have had my money in your account for over 3 months.

30/06/23 I purchased a freezer for my Aunt a pensioner with a disabled husband. I tried webchat requested a call back nothing, called several times again got cut off several times, requested call backs emails nothing, you have blocked me at every point to make this the most difficult experience of my life. The freezer was collected on 11/10/23, a refund was promised 3-5 working days, 8 working days later nothing so called again another 40 mins on the phone, was told it would appear in her bank another 3-5 working days we'll see. She was also promised £ 33.50 compensation as the freezer was only 11 weeks old and she lost over £ 100 in food, you then had the cheek via Kathryn Mansell customer service manager to send me a credit letter to spend in store. How can you treat people like this. You offer nothing as far as customer service is concerned just a brick wall.

Dear Curry’s

I made the order below and received the products. However, there was a problem with delivery times being changed on the day – which was on 17-10-2023 for the TV.

It was initially confirmed by you that the time of the delivery on the day would be between 09:50 – 10:50 hrs

I arranged my work diary to fit this time slot, thereafter needing to leave my home to get to work to meet my diary commitments on the day. I allow myself time for the delivery persons to set up the TV and take away the old one to be re-cycled [taking away packages too].

Just before 10:50hrs I received notification again the delivery time slot was being changed to between 10:50 – 11:50 hrs. The actual delivery was around the latter time of this slot when I was having to leave my home minutes later to get to work. As such there was no time for the two men who arrived with my TV to set it up, take packaging/old TV to re-cycle. Basically, the package was put in my hallway. The delivery persons apologised for the lateness of the delivery and re-assured me that would be reimbursed monies I paid for services not rendered. They telephoned you in my presence for this to be arranged.

Monies owed to me include:

TV Set up Fee [£45.00 – Product Code 021201]

Remove/Re-cycle Old [£25.00 – Product Code 11302]

Can you please confirm when these monies will be refunded.

Thank you

Kitrina Christie

Home Telephone number: [protected]

From: Currys

Sent: 09 October 2023 10:35

To: CHRISTIE, Kitrina (DEVON PARTNERSHIP NHSUST)

Subject: We're pleased to confirm your CURRYS order (CUR2340557242)

This message originated from outside of NHSmail. Please do not click links or open attachments unless you recognise the sender and know the content is safe.



Please do not reply to this email. This is a servicing email. We cannot accept incoming replies.

Thanks for your order! Here's your receipt

Hi Kitrina - Thanks for shopping with us. We've attached your receipt for safekeeping.

In the meantime, we'll be prepping your order ready for delivery.



Order information

Order number:

CUR2340557242

Order date:

[protected]:33

Ms Kitrina Christie

8 Haldon View Terrace

8 Haldon View Terrace

Heavitree

Devon

EX2 5DZ Exeter

United Kingdom

Billing address:

Ms Kitrina Christie

8 Haldon View Terrace

8 Haldon View Terrace

Heavitree

Devon

EX2 5DZ Exeter

United Kingdom

Your delivery reference: [protected]

Ordered item(s)

1x SANDSTROM - S150PCC20 Screen Cleaner

Product code 284452

£9.99

Specified delivery date

(delivery on Tuesday 10 October 2023)

£9.99

1x SONY - BRAVIA KD-50X89KU 50" Smart 4K Ultra HD HDR LED TV with Google TV & Assistant

Product code 703488

£799.00

1x TV set-up and demo

Product code 021201

£45.00

1x Remove and recycle your old appliance

Product code 111302

£20.00

1x 5 Year Care & Repair - SONY - BRAVIA KD-50X89KU 50" Smart 4K Ultra HD HDR LED TV with Google TV & Assistant (Ref : 494402LC2E)

Product code 281501

£250.00

Specified time slot

(delivery on Tuesday 10 October 2023)

£45.00



Your S150PCC20 Screen Cleaner will be prepared for dispatch and a further email will be sent when we have your product tracking number (if applicable).

A courier will be delivering this item.

If you would like us to recycle your old product please take it to your local Currys store – Currys store locator link.

We will deliver your BRAVIA KD-50X89KU 50" Smart 4K Ultra HD HDR LED TV with Google TV & Assistant on Tuesday 10 October 2023 (from 07:00 to 10:59) and you will receive your Care & Repair terms & conditions separately.

You can now add or update your contact information, amend your visit date, or check your estimated delivery time [available from 8pm the evening before your visit date]. Just go to visitupdate.currys.co.uk and enter your order reference number ([protected]) and post code. You can use this to also live track your delivery on your visit date. If you have provided us with a mobile number, we will send you a text message as a reminder.

What will be done for you?

• We’ll unpack your product and dispose of the packaging for you.

• Before we leave, we'll make sure you're happy with the work we have done.

What do you need to do?

• Be available at the property to accept your delivery.

• If you’ve purchased our recycling service, please disconnect your old product before we arrive and ensure it’s free of water (fridges/freezers will also need to be defrosted). If you’ve also purchased installation, we’ll disconnect it for you.

• Please bear in mind, we reserve the right not to complete your delivery / connection if it could cause injury to our delivery crews or to you; if it could cause damage to your property; if there is insufficient access to your property or if it falls outside of the technical connection requirements outlined by the manufacturer.

We’ll also take your small electronics for recycling. Just have them ready for our driver to collect as soon as they arrive.

Don't forget to sign in to:

• Get notified when something on your wishlist drops in price

• Shop faster without having to enter your details

• Keep track on your orders

Sign in now





Payment breakdown



Paid Today: ECMC_CREDIT-SSL card ending in 9401

£1,178.98

upfront



Total package





£1,178.98

upfront



Need help?

Visit our Help & Service Pages



Call us [protected]

Monday to Saturday 9am – 6pm, Sunday 10am - 5pm



We'll recycle your old tech for free! Take it to your nearest store and let us take care of it.



Currys Group Limited acts as a credit broker and not a lender. Credit is provided by Creation Consumer Finance Ltd. Both Currys Group Limited and Creation Consumer Finance Ltd are authorised and regulated by the Financial Conduct Authority. Currys Group Limited, 1 Portal Way, Acton, London, W3 6RS. Registered in England. No. 504877.

I have visited the Guildford branch 3 times in the last month and been extremely disappointed with the service. This issues range from being given incorrect information on advice of purchasing a laptop which was not available in store so advised to order for delivery. Due to the waiting times at the counter I went home to order to then find the laptop advised to purchase did not have the functions I specifically asked for. 2nd time attended after checking an item that stated was in stock on the website, attended to find no stock! Last Sunday attended to finally purchase the laptop which again stated in store but wasn't. Firstly waited 30 minutes to speak with someone for advice who clearly had no knowledge (despite what your TV adverts state!). Then spend 45 minutes to place the order at the counter - website stated free delivery on the 3-5 day option but I was told I had to pay for delivery! Absolutely shocking service - not enough staff and staff with no knowledge on items being sold i.e. laptops etc!

I started an online chat regarding a claim on my Extended Warranty for an item bought in 2004 for which £1.99 has been paid to you on 27th monthly for the past 19 years. Direct Debit no. [protected] The item is a Daewoo (no longer in business) DVD Recorder + VCR. The 'chat ' then said they would be consulting with a colleague. However the page transferred to Howly. The page then asked for my e-mail address and Bank Card details which I complied with thinking it would be required for an Insurance Refund. But then it appeared a sum of £39.00 was about to be TAKEN from my account. Fortunately my Bank messaged me asking for authorisation to pay which of course I declined. Speaking to my Bank they seem to think that my initial 'chat' online leftover SCAM page and they have now cancelled my Bank Card and I have also authorised them to cancel my monthly Direct Debit to Currys.

We bought a fridge freezer from galashiels branch three weeks ago, 03/09/23. It broke down 05/09/23, Went to store to report breakdown, Manager said to contact dealer and come back next day, which we did, When he said he was on phone all day and got no answer, He walked away making his mouth go saying he was fed up everyone complaining to him when things go wrong it was him that asked us to come back the next day, We said there was no need for attitude he gave us to his work mate as he walked away, We have bought for the past year or so and spent a very lot off money at this store, Laptop, large tv, gas cooker, fridge freezer, small tv, carpet cleaner, Since the fridge freezer we have had to borrow a fridge and buy from you a chest freezer, as we just about lost our food, We are not really happy with service, we will be advising to everyone to look elsewhere first for goods, We have waited long enough to get fixed or replaced, Everything we said was met with obstruction to get resolved.

I am actually horrified about the terrible service I received.

There was nobody to help me and then when I found someone she told me she could not advise me about any products as she knew nothing about them. When I agreed to buy she took me to the till which was not working and moved me on to another. I put my card in the card reader and got my notification from online banking immediately – she told me the till had gone down and the payment hadn’t gone through. She said I had to pay again. I was not convinced as was showing on my statement as pending already. A male Currys employee then came over and said I couldn’t take the product and had to pay again. He said the bank were holding my money and there was nothing they can do. I was very confused but paid again as was for a birthday present the next day.

Paying twice I walked out of Currys with no offer of help with the big box and the alarm went off – after all the commotion of being at the till for so long your employees then resulted ingoing through my receipt they had just given me!

Wrapped it up for my husband’s birthday and the main vital part was missing! So will have to make another trip back to get a refund – and also to get a refund for the extra payment you took as after speaking to my bank you should not have taken a second payment – they can not put it back in my account and that money is floating around your system! Wrongly informed by your untrained staff!

I am fuming and feel very let down by Currys. I need my money to go back into my account asap for my extra payment.

The bank are also in disbelief and said once a payment is authorised services are rendered by me or the bank – they want to raise a dispute but I said I would contact you first

Yours Faithfully

Jayne Aldred

PayPal have contacted you to refund me the money that you owed to them as you did not pay them. If you do not correspond I will have to take legal action against you and PayPal will back me up with all the information.

CURS [protected] my name bertmcnally tele number [protected] email address [protected]@yahoo.com address 8 trail cock road carrickfergus BT38 7nu and this is Reference number [protected] you give as well PayPal is Trying to work with you to get this finished with as this has been going on for weeks

My refund is £489.99

Hi,

Thank you for speaking to me this morning regarding my Haier fridge freezer (HBW5519EK - [protected]) purchase 13 may 2023 in store,

the sales rep instore gave me a number to contact, I have done all of this and wrote a complaints letter and still no voucher or cash back.

I have all so attached the sorry letter from Curry's in response to my complaint letter.

I have been a very good customer to curry's if you look at my payment plan of the purchases I've made over the past few years I have spent Thousands and always paid well in advance of due date.

But if this is how I am to be treated then I will take my custom elsewhere.

Regards

Jason Canetti

[protected]

Paid for and delivered in 2020, delivered faulty so I drove back to the store and was told there was no guarantees on products anymore and that I should take it up with the manufacturer. I complained that it was faulty on delivery and I wanted a replacement. The manager gave me an a4 piece of paper with all of the manufactures phone numbers for all their products and and was told there was nothing they could do. I have written several letters to customers services over the last three years and now their customer service email address does not exist.

I am giving them 14 days to replace the product and I am then taking them to small claims court.

RE: CSUP5918843CR, RE: Re: CSUP5916603CR, RE: Re: CSUP5268370CR, RE: Faulty Fridge Freezer

EMAILED 25th September 2023

I hope this email finds you well. I am writing to express my deep concern and disappointment regarding the recent accusations made against me by your company. It has come to my attention that I have been wrongly accused of purchasing an iPad through a credit agreement, which is entirely untrue.

I would like to clarify that I have never entered into a credit agreement with your company nor have I made any purchase or any other electrical device from your establishment. I am confident that this misinformation is a result of a misunderstanding or an error in your records, or fraud has been committed in my name.

I am troubled by these false accusations, which have caused me significant distress on top of the bereavement of my late husband which I am under counselling and therapy.

I kindly request that you thoroughly investigate the matter and rectify this situation immediately. I expect a prompt response from your company, acknowledging the error and clearing my name from any association with this alleged purchase. Furthermore, I would like It if you could provide me with all the evidence or documentation related to the purchase in question.

I trust your commitment to customer satisfaction and hope this matter will be resolved swiftly and amicably.

I have had ongoing letters of harassment from debt collectors, Creation Consumer Finance Limited, and PRA Group Limited.

My signature was given for a credit check only when I made enquiries, I did not take any credit out because I did not purchase any item, once again I believe fraud has been carried out with this information.

I kindly request that you keep me informed of the progress made in resolving this matter. You can reach me at the details below. I expect a written response within 14 days from the date of this email.

Thank you for your attention to this matter, and I look forward to a prompt resolution

Yours sincerely

Sharon Holland

24 Mill Grove

High Ongar

Ongar Essex

CM5 9GX

[protected]@icloud.com

Mobile: [protected]

Hi

I purchased the fridge freezer order number CUR2337994163 on the 21st of July. On the 19th of September it stopped working, I lost all the contents in the freezer an some of the contents in the fridge.

The manufactures sent someone to repair it on the 20th of September, it couldn't be repaired and a new main board and compressor were ordered. While attempting to fix the fridge freezer my skirting boards were damaged. They cannot fix it before the 5th of October. This is totally unacceptable and I cannot be without a fridge freezer for this long, I'm now a week without it and I cannot afford to by take aways, I'm disabled so going out everyday to buy food to cook it's not an option.

Curry's customer service were unhelpful and said that can do anything for me, the same was said by the manufactures. No one is helping and this is against my consumer rights. I want I replacement fridge freezer and compensation for the contents of the freezer (have pictures of the food). Please contact me with a solution to this asap.

Thanks

Claudia Domingues

In April 2022 I purchased a Hotpoint H7NT 911T W H 1 FRIDGE/FREEZER - "Totally No Frost" it says. Along with a Currys "Care & Repair" contract , this announces a "7 Day Fix Promise"

Just before Xmas the fridge section completely iced up and stopped working, a fault was logged with Currys/Hotpoint and engineer eventually turned up in the new year, quiet a wait but it was Christmas after all. Engineer had to virtually dismantle the fridge to defrost it. When he left he suggest that the unit should be left tilted back from the vertical to aid the auto defrost, strange we thought.

Anyway, in September the fault has reoccurred, logged a call via Currys to Hotpoint and was told an engineer would be with me in 10 days time, what about the 7 Day Fix promise, nothing to do with me says Mr Hotpoint - speak to Currys, So I speak to Currys about the poor performance of their agents Hotpoint and the lack of a 7 day fix. Quick as a flash Mr Currys says the 7-Day fix clock only starts when they are in possession of the faulty item

or an engineer has visited. But there is no promise on how long you have to wait for an engineer, could be forever.

In my case 10 days but today, when the engineer should have attended we get a text (from Hotpoint) to say he can't make it and they have rescheduled him for next week, another 7 days.

n Tuesday, 12 September 2023 at 15:18:28 BST, [protected]@aol.com wrote:

Please see attached email that was not delivered last week.

Hopefully, it wil get throughto the right team as I have had no joy speaking to anyone that can help

Dominic Cardozo

----- Forwarded message -----

From: [protected]@aol.com

To: customer.[protected]@currys.co.uk

Sent: Friday, 8 September 2023 at 13:03:06 BST

Subject: Logik Fridge/ Freezer: Model Number: LFC55W22

Dear Sir/Madam

Logik Fridge/ Freezer: Model Number: LFC55W22

I refer to our recent purchase of the above appliance and wish to express my dissatisfaction with the overall service that I received from Currys and will comment as follows:

1. Both my wife and I visited the Slough Bath Road store on 12 August 2023, to organise the exchange of a faulty appliance, (which I must add was agreed reluctantly, despite 2 independent engineers advising that the appliance purchased on 31 May 2023 should be written off) as the compressor was faulty. (Receipt number 051312)

2. (The appliance of 31 May 2023 was a replacement to another Logic Fridge/ Freezer purchased in October 2021) (Receipt number 114953)

3. A Delivery date of Thursday 24 August 2023 was agreed in store, and we were assured that this had been booked.

4. No delivery materialised on Thursday 24 August, and nor had any notification been sent in advance of the delivery, advising of any issues.

5. On checking, I was informed that no booking had been made, which was quite frustrating to find out on the day itself (especially as we were assured in store) that delivery had been arranged.

6. A delivery was then agreed for Saturday 26 August, which arrived in the morning.

7. On opening the packaging, the Delivery Team established that the fridge door had a massive dent.

8. Since they had already taken out the appliance, that was being replaced, we were informed that they would have to take away both appliances, leaving us with no appliances at all, until another appliance was ordered.

9. As we had already items of food (dairy, etc) with no means of storage, this posed a problem not to mention unnecessary inconvenience we were to face (with no alternative appliance for our use) through no fault of our making.

10. They recommended that the door from the appliance that was being taken away, be swapped with the delivery appliance. Whilst this was not our preference, we reluctantly agreed, so that we were not inconvenienced further.

11. Whilst writing I would point the appliance purchased in 2021 had a fault (all food was freezing in the fridge) and when the engineer called in August 2022 well within the warranty period, he hardly checked the machine other than using a thermometer to check the temperature and said our floor was faulty. Less than 5 minutes was spent at that visit). Subsequent visits established the appliance needed to be written off. which then meant using the extended warranty.

It has been necessary for me to follow up, on all occasions, to check on status each time and get matters resolved and the communications has been poor (not to mention inconsistent in store and over the phone).

As this is clearly an unsatisfactory situation, and the whole service provided by Currys on all occasions has been extremely poor, I feel I should be compensated for this sorry situation and general debacle.

I look forward to hearing from you as soon as possible and if you need to discuss matters, I can be contacted on [protected].

Please note in light of this experience, which has been extremely poor, I will not be using Currys again and will source any future domestic and electronic appliances from alternative sources

Yours sincerely

Dominic

This TV gave a wonderful picture quality for a few months until some shading appeared. From top left of picture down the picture fragments in vertical lines. Later, same from bottom right up. Now, in addition, there is a horizontal line across the screen made up of 3 or 4 colours. I have complained via call centre numerous times. We were told to factory reboot. This worked for 1 day before the same situation. We have rebooted many times (almost daily) for some relief.

We are totally fed up with this poor quality TV and also the lack of meaningful support from the call centre.

Washing machine was delivered by Currys on 1st August 2023. It was immediately leaking. Engineer from Pacifica was called and attended on 8th August 2023 and advised the machine was faulty. Currys were unwilling to replace or refund the machine without an uplift number from Pacifica. Pacifica were unwilling to give an uplift number as the machine could be repaired. Machine repair was booked in with 2 weeks notice for 29th August. Repair was moved to 30th August with no notice. On the 30th August, the engineer messaged to say he couldn't attend as he didnt have the part.

After, over 10 hours worth of phone calls to Currys / Pacifica (every 2 or 3 days) and over one hundred pound spent in the laundrette, a replacement machine was delivered on 5th September.

Absolutely no proper apology or investigation from Currys as to why it took 5 weeks of a faulty machine leaking stagnant water into my kitchen to finally replace it. £30 compensation has been offered as a token gesture, which doesnt even fund the phone calls and new underwear we had to buy.