Cub Cadetunethical behavior

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a verified customer
Verified customer
Review updated:

Jesse Pritchard
11 mins ·
Well, if you are in the market for a new mower, I highly suggest to NOT purchase a cub cadet. Zero customer support. Literally none. They won't answer the phone.

Also would not purchase one through Birkeys that is not on hand. 5 different stories of what is happening and 3 different days of being assured it would be here by that have all came and went and still, a month later, no tractor. They also do not return calls until the key word of lawyer is mentioned.

Now to their credit, they have offered the use of a loaner. However, I don't get home till after they close and I have other obligations on weekends so that is not an option. And considering I have been given ZERO reason to trust them at this point, how do I know they won't try blaming me for something already wrong with the loner.


  • Po
    PoppaGeo Jun 05, 2019

    Cub Cadet has gone down hill on the quality of its products, and customer support. I've got a 2018 XT2 and servicing the unit has become a nightmare. Operators manual is nothing more than a big sheet of newsprint with very little info. "How To" info doesn't go much past starting the unit & mowing. Forget anything regarding servicing. (Guess they're trying to steer owners toward their dealers for service.

    Net-net...time to move on to better equipment...Deere? nah, MTD? HA!... Kubota here I come!

    0 Votes
  • De
    deb ledoyt Jun 25, 2018

    I totally agree . DO NOT buy a Cub Cadet zero turn There bagging system is a joke. 3 pieces that constantly slide down and takes a half hour to put on. POOR design. It used to be one or two solid pieces. Now they have plastic ribbing . Such junk. No one at Cub Cadet cares.

    0 Votes

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