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Troy-Bilt Complaints Summary

2 Resolved
55 Unresolved
Our verdict: If considering services from Troy-Bilt with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Troy-Bilt complaints 57

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6:14 pm EDT
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Troy-Bilt Mustang dd 208cc 18 inch tires rear tine tiller belt

Purchased this tiller directly from Troy-Bilt and it was shipped to me. The box containing the tiller was delivered promptly and efficiently.

The tiller was received quickly and I immediately began the task of assembling the tiller which proved to not being difficult. I did notice that one of the tires was flat and that is where the problem began.

I assumed the flat tire wasn’t aired at factor so I attempted to air it up from my compressor but it would not hold air. As I examined it the air was leaking out thru a I” slit in the tire wall.

I made several calls to TB but never talked to a human. I tried all four extensions in their menu, never contacted a human.

I live in the country so a 32 mile round trip was made to a tire repair shop and was told the slit in tire wall could not be repaired and the tire would need replacement.

So the point is I am buying a new tire for tiller and it hasn’t even had the engine started yet but, the bigger problem has been the company I spent almost $1400 with was nowhere to be found. An hour plus online and on the phone

to get input and assistance with a problem of their sold equipment and not being able to talk to a human or leave an contact for an email or call back is ridiculous.

Desired outcome: Pay me for the tire I bought

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10:32 am EDT
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Troy-Bilt Brand new lawnmower

on [protected] i bought a new mower from troy-bilt website...arrived on 7-6-2023...as my friend just cut my lawn i just put it together and drove it up driveway and put in garage till yesterday [protected]...started to cut grass and as soon as i engaged the blade the mower started to vibrate a good deal and when i drove it into the grass it started to take big gouges out of my lawn! i turned it off and called the customer service and was told since i put gas in it they could not take it back and replace this piece of junk! i then asked to have it fixed and was told i would have to cover the cost of repairing this pos! i told them i was disabled and was stretching it just to buy this mower! then was told a manager would call me back but THAT never happened! i would like to keep this if it was fixed right! my friend looked at it and said the blade was lower than the deck! THAT DOES NOT SOUND SAFE!

Desired outcome: FIX OR REPLACE THIS P.O.S.!!!!!

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9:18 pm EDT
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Troy-Bilt Can't get it to start

We have ask several of our friends to come over and to find out why the Troy Built Bronco will not start. It turns over but will not fire. We have done most everything, and still can't get it to fire.

One of our friends think it might be the inside of the motor went or broke off and will not make it start. I don't know because I'm physical disabled on Social Security benefits with one hand and don't make that much money. I'm hoping Troy Buit could help me out in this matter to get it fix or replace this lawn mower. I can't even cut my grass because this lawn mower is down. I can cut the grass with a push mower, and I guess I'll have to do that until this one gets fix or replace.

I'm hoping Troy Built can help me out with this matter soon.

Desired outcome: I would like Troy Built to send somebody out to fix it with me not paying for it. With on Social Security, it's hard now paying my bills per month.

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Is Troy-Bilt legit?

Our verdict: Complaints Board's thorough examination reveals Troy-Bilt as a legitimate entity with notable strengths. Despite a 3% resolution rate on customer complaints, which invites a closer look, Troy-Bilt stands out for its commitment to quality and security. Clients considering Troy-Bilt should delve into its customer service record to gauge compatibility with their expectations.

Troy-Bilt earns 91% level of Trustworthiness

Perfect Trust Endorsement: Troy-Bilt achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Troy-Bilt. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Troy-Bilt has registered the domain name for troybilt.com for more than one year, which may indicate stability and longevity.

Troybilt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Troy-Bilt website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Troybilt.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Troybilt.com you are considering visiting, which is associated with Troy-Bilt, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Troy-Bilt as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Troy-Bilt website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Troybilt.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Troy-Bilt has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 57 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Troy-Bilt. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:29 pm EDT
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Troy-Bilt Customer service

On June 25 I ordered three belts for my Troy-Bilt Pony riding mower. I used the online ordering to place this order. After I submitted the order, I received an email form Troy-Bilt that I had left items in my cart and upon checking, the cart was empty and I had an order under my account with Troy-Bilt for the three items, the total and all the credit card information. Today, June 30, I decided to call the customer service line in order to check on the order. In looking at the order online, it has continuously had as the order status "created", and I wanted someone to take a look at the order. Well, after about 45 minutes plus on hold with customer service, I was told that this order number was not in their system, but I was able to see the order whenever I looked under my account. To top this off, the customer service rep was not at all friendly and helpful. She only gave me another number to call and so I was then directed to another customer service number and so I called. After another 45 minutes to an hour of waiting on hold, i was told the same thing by another customer service rep, who also gave me another number, supposedly to a higher level customer service, and so I called. Only to be on hold for another almost hour until I hung up and proceeded to order the parts from Amazon at less the price and a guaranteed delivery date. I am deeply upset at the lack of help from Troy-Bilt and will try once again to call someone to cancel or delete or whatever they need to do to take this order out of their system. This level of service is why so many people turn to other areas for their parts.

Desired outcome: I would like for Troy-Bilt to reach out to me and give me a contact that I can call and correct this situation.

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9:51 am EDT
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Troy-Bilt Troy-bilt 33" self propelled mower

I bought a replacement grass catcher bag for my mower. 5/7/21

The zipper failed just a few weeks later. Got in touch with troy and they replaced the bag. N/C . Same thing happened with the replacement bag a 2nd time, Begining of summer 2022. They kindly replaced it again. Now, summer of 2023,

the bag zipper is failing again. Same problem, same spot every time. Obviously a supplier defect. Called support and they say they will no longer warranty this product. Paid $70 bucks for this and they tell me nope, no way, your on your own. Isn't that nice customer service! . Needless to say I will never buy another troy product again. The original bag lasted 17 years, it just wore out. When this machine dies it won't be replaced with another troy product.

Desired outcome: replace the bag. part number [protected]

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9:30 am EDT
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Troy-Bilt Troy Bilt TB30E

I used my TB30E for only two summers when the deck motor failed. . I have had it at a local Troy Bilt Authorized Repair Shop for over a YEAR waiting on the Motor deck part # [protected] from TB to replace and repair it. Today the shop called and are returning the mower because they said TB says they no longer make the part and they will not be able to repair my mower! I paid over $2,000 for this mower & ONLY USED IT FOR TWO SUMMERS! Plus I had to pay $70 for pickup and delivery! I DEMAND A REDUND FOR THIS MOWER! I am a senior female!

Desired outcome: I DEMAND A REDUND Paid over $2,000 to use it for maybe 13 months total!!! Please contact me as soon as possible. Susan Williams 865-405-[protected] Monmouth StreetKnoxville, TN 37917Case No [protected]

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Mastoo
St. Louis, US
Jan 26, 2024 7:34 pm EST
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I feel your pain. Mine has been at the authorized troy-bilt dealer since last summer and they can't figure out how to fix it.

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10:04 am EDT
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Troy-Bilt Walk behind self propel lawnmower/customer non-exsitence service

I purchased Several outdoor power equipment to replace my older equipment Including a Lawnmower, weed whacker, and a Power edger on 5/11/2021. I always winterize my equipment. well on 5/9/2023 I pulled out my mower checked spark plug, filter put fresh gasoline in it.. pulled the cord and it wouldnt start. I tried callling the customer service number to be put on hold for over 25 minutes then they would hang up several times. I went to Kimps service repair center and spoke to the repairman who say they also have been calling with zero response from troy bilt. Now 5/25/2023 my 2 year warranty has expired. Iam hoping you will back up your product and help me through this. I'am hoping I didnt I spent over 800.00 on equipment I thought would carry me on for several years due to been in my senior years. Please reach out to me to get this issue resolved. Thank You

Desired outcome: have my equipment serviced

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6:16 pm EDT
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Troy-Bilt Tb30b riding mower

I recently purchased the Troy-Bilt TB30B riding mower and have used it only two times. It was properly stored after my first two uses, and I attempted to use it for the third time in three weeks since I've owned it, and it would not start. I purchased a $108.00 battery and installed it; however, my mower still will not start. I have gone through numerous troubleshooting measures, but nothing has resolved my issue. This is unacceptable for a new product to give a customer issues this soon after purchase. I paid $2,000.00 for this product and I just cannot accept this level of product deficiency.

Desired outcome: either replace my product or refund my money

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2:48 pm EDT
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Troy-Bilt my mower/ but also customer service.

I can't get ahold of ANYONE! Two days in a row, I waited over an hour to the stupid elevator music and never got a person to answer. Then I used the online chat and requested a call. I waited a half hour because it said 8 people ahead. This gradually went down until I was "up next"...then I waited another hour and it still said up next and I never got called.

IT IS PITIFUL business that such a large company can't have a person answer me so I can get help.

You should be reaching out to me at this point, not vice versa. My tractor is only two years old, started two weeks ago now doesn't...and all I want is someone to answer to help me troubleshoot it, or to provide me my warranty information.

I am disgusted with how stressful your poor customer service has made this.

Desired outcome: I want a call from a real person as soon as possible, and I either want my warranty to cover this since it's only 2 years old, or I want help fixing the thing. It shouldn't not start out of nowhere.

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2:25 pm EDT

Troy-Bilt Troy Built Bronco 42 inch

My husband bought this mower at Home Depot on July 30, 2020. It has been less than 2 years and the motor has blown up. We are now going to have to spend $900 to replace the motor.

I do not expect you to do anything about this. But, I wanted to let you know, in case you actually care about customer service.

I have enclosed a copy of the receipt.

Melissa Johnson

Desired outcome: I have no desired outcome. I just wanted to let you know how unhappy we are in the product we purchased.

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5:01 pm EST

Troy-Bilt Riding mower

I bought a brand new TroyBilt from Lowes in Cullman, Alabama. I took it home and did not even get to mow my lawn. I started it put it in gear and the thing blew the engine. long story short, I sent it to be fixed and paid almost as much as I paid for the new mower. Ok got it home and it was raining and I waited two days to try it out it was safe in a shelter covered with a tarp. when the grass dired I took it out and was getting ready to mow and cranked it up and didnt even get it in gear when the engine blew again. Now for it to do the same identical damage without it moving or being in motion it seems to me there must be some kind of weakness in the engine In talking with people here who deal with troybilt they say it is a terrible product and you dont stand behind your products. I believe that I have spent what I could ill afford and didnt do a thing to cause the damage I am retired military and dont have oodles of money to spend on a poorly made lawn mower. I am well known in the area so I talk to lots of folks and I am not the only person who has had to deal with your riding mowers not one person has a good thing to say about them.. I thought it was a good brand but when you wont stand behind your products. My Name is Jimmy Bowen I had a 19.5 engine on 6-18-21 I got authorizatin to repair jt sent it in may got it back in august and samething happened it blew again. havent sent it back cant afford to pay the cost of repair. This is not fair and I dont appreciate being talked to by your people they are very rude. My phone number is [protected] I know you wont do anything but I am going to have an article in my local paper about the way I was dismissed and treated. I can give more details on the phone than here. I think it should be repaired by you there is definitely a fault in that engine for it to tear up in the same identical way. and it was not used. it is not beyond the realm of possibility that there is a glitch iin the motor. too much of a conincidence. I have thought about this for a long time and fair is fair. the ball is in your court and I dont want a smart, belligerent answer. Jimmmy Bowen 834 Millport Road Joppa, Alabama 35087 if you need further in to give me a call.

Desired outcome: Fix my mower

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8:05 pm EST

Troy-Bilt Lawn tractor

Had it roughly only over a year, although it was in the local retailer's repair shop for about 6 or 7 weeks...1st problem was it kept stalling out so had to get that repaired and I was charged 218$ for repairs...1st time after I got it back the deck belt broke after using it for about 15 minutes...I spent another 44$ for another belt which took forever to put on...ran it for about 10 minutes and the deck belt broke again...this is beyond ridiculous, it's damn near brand new..

Desired outcome: Repair it at no more cost to me

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12:26 am EST

Troy-Bilt Lawn mower broke down after 2 seasons

Was told today by Two Techs Small Engine Repair LLC [protected] that my 2018 Troy-Bilt lawn mower might as well be garbage. Mechanic wot told me it needed a new cam shaft. Basically saying that it would cost more to fix than its worth. Love troy-bilt mowers up until now. I cant afford to go out and buy another one. I'm a disabled veteran who just entered hospice at 51yrs old. I have heart failure and it is service connected. I live on a budget and do my own yard work. I take very good care of my equipment. I'm in stage 2/3 heart failure. I try and work around my yard as much as I can. My lawnmower was my only means of helping me do the job with my yard. This wont happen now. Doubtful ever. I just paid the lawnmower off 1yr ago. Please tell me Troybilts equipment last longer than that.

Jerry Palmer

[protected]

Desired outcome: I would like a brand new troybilt super bronco. But we know that most corporations are too greedy these days for that.

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5:16 pm EDT

Troy-Bilt Warranty repair

I purchased a new lawn mower from Costco, the battery would not charge, took for repair June 26, still waiting for it to be repaired, summer will be over before it gets repaired

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12:45 pm EDT
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Troy-Bilt Tb130 Lack of factory bolt in deck to motor

After many bent blades, Lost time and energy keeping this thing going, upon taking it completely off and taking motor off deck to do a bench test on the rod come to our attention that their was a lack of bolt and bolt hole in the deck which caused the issues of wallering out the bolts that was in deck!
Must of been a Friday after 4 deck as this is a complete waste of money and time that I will not get back! Due to the quality build and lack of bolts from new I have chosen to liquidate all Troy built ans purchase another brand with better reviews and build like they are supposed to be with out cut corners

Desired outcome: Replace DECK WITH A DECK THAT IS DESIGNED FOR MY MOWER

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12:02 pm EDT

Troy-Bilt tb200 self propelled lawn mower

I ordered a tb200 lawn mower from troy built...it arrived in the mail and It would not assemble...the arm bolts were striped when put together at factory...so I returned it to home depot and low and behold they had one that I could exchange for...so not to make a bad problem worse...I exchange it for another...got it home... assemble it from the box with some problem...same as the first lawn mower...but the bolts came out and I was able to extend the handle bars from inside the lawn mower...it crank up great and i started mowing...but when I went to fill it up again I notice oil come from the air filter...now I'm not a mechanic but I know damn well that is not suppose to happen...This is twice I pick up a piece of crap...one after another...Now I am going to return this one that I bought a day before and I'm never gonna buy another troy built and when people ask me about them...I'm gonna tell them to run a fay as you can when they see troy built coming...Edward Bossier Jacksonville AL

Desired outcome: return if my money

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11:50 am EDT

Troy-Bilt 2019 Pony lawn tractor

I didn't notice immediately but the deck for my Troy-Bilt Pony lawn tractor doesn't have the anti-scalp wheels. It's not even set up for adding wheels; no brackets. There is a kit available but others have said holes need to be drilled into the deck which subsequently causes rusting.
Also, the mulching attachment is not able to be secured well enough without considerable amounts of clippings escaping the right side of the deck leaving clumps of clippings on the lawn.
Can't believe this brand has gone so far down hill.

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2:44 pm EST

Troy-Bilt Snowblower storm 2410

Bought the snowblower brand new from Lowes 4 years ago.
I have been able to start it once since then.
Had it repaired by Lowes 3 years ago for $93 while under warranty, but to no avail.
Several months ago I had a small engine guy take a look at it.
He said several parts were missing in the carburator, and the carburator attachment is bent.
So, for several months now I have been trying to have this snowblower fixed by a Troy Bilt affiliate while it is still under warranty, but they all refuse to call back (too busy repairing Troy Bilt products maybe?).
In my experience products and the customer service of Troy Bilt are truly eye watering poor.
They could not pay me enough to buy another product made by Troy Bilt.

Desired outcome: A brand new snowblower that would actually work would be nice....

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2:04 pm EST

Troy-Bilt Model 2410 snowblower

Bought a new model 2410 2-stag snowblower 11/15/2019. Did not use until this winter. Upon purchase I followed startup instructions, which included filling with the prescribed oil which was supplied. The snowblower initially started but it was spewing heavy white smoke and oil through exhaust. After many attempts to resolve, including new spark plug, I finally had to take to have serviced. Bottom line, the oil was overfilled causing it to clog the carb. They had to remove and clean the carb, remove oil and replace with new oil. Nothing major, but nonetheless $100. After investigating the internet, I found several similar cases. I think their start up should be modified to let customers know that the oil level must be checked before any added.

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11:15 am EST

Troy-Bilt Bad product was sold

I brought a Troy-Bilt Sorm 2660 snow blower in 02/08/2018 when I open the box for the first time and put it together it wouldn't start so when I call customer service they gave me a number to contact a service center which was under the warranty. When the service Tech looked at it he sid this neww snow blower has a bad carburetor I said how could a new snow blower have a bad carburetor he said good question. I was lucky it was under the warranty. The snow blower was only used twice so the next time I set to use it, I was faced with the same issue it wouldn't start, when I call the warranty department they told me when I bought the snowblower on 02/08/2018 it was all ready 2- years old it was manufactured in 2016 are you kidding me. Now they tell me this is out of warranty so I'm stuck with a snowblower that's no good. This was a bad deal for me I paid over $600.00 for this I will never buy another Troy - Bilt machine because they didn't even try to work anything out with me now that they have my money.

Desired outcome: 15601 South La Grange Road Orland Park, IL 60462

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Troy-Bilt contacts

Phone numbers

+1 (800) 828-5500 +1 (888) 611-6708 More phone numbers

Website

www.troybilt.com

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