Crystal Labs Ltd.Brio skin cream & allegro day/night serum

S
This review was posted by
a verified customer
Verified customer

On 2/22/16, while on Facebook, a story about "miracle" skin cream combination was listed. I read the story and clicked on an offer. Get said free trial and pay only shipping and handling of $4.95 per item. No other details were stated and read as if it was a sample I was ordering. The two different products were Brio cream and Allegro serum and had two different order pop-ups online. Did not take me to their actual website where I found out after the fact, the fine print. I received the items separately. And also both charged my card .15 for "international fee" which I was not aware of.
After I ordered, I read a complaint online that they actually enroll you in a reaccuring monthly charge and send more products costing $99 & $103 each month. So I did not even open the packages, and waited to see what I should do. On 3-7-16, I noticed my card charged $99 and $103. Contacted my bank and both companies to complain. The customer service rep with the skin cream was hard to understand and seemed to be from India and in a room with lots of people talking (call center likely). I asked him where he was located and he replied Georgia. Bad connection on phone. Told him the story and demanded a full refund. He kept repeating it was after the 14 day trial period. I told him again, I had known nothing about the details of the offer when I ordered. If I had known, I never would have ordered period. Product I had was never opened and he kept saying would be a $20 restocking fee. Had him email my cancellation in this "scam" and address to send back products. Both products go to the same address in Utah. 14925 Heritahe Crest Way, Bluffdale (should be Riverton), Utah.
No company name was listed. But I saw Crystal Labs listed in a website.
Their websites are:
www.dermaserumxtra.com
www.dailyenvisage.com
Phone # I called: [protected]
My bank card rep said they are seeing a lot of these type scams and deceptive advertising practices.
These people need to be put out of business!

Responses

  • Co
    Coleen Fossas Mar 14, 2016

    Biggest scam. Followed the 14 day trial. Took 8 days to arrive. They start the 14 days from the day of your order. But not when counting how long it took to arrive. If you don't continue their "miracle product" they will charge you $20 for restock charge. Are they reusing products for distribution? SCAM, SCAM SCAM. Hope I save someone else from the aggravation.

    1 Votes
  • De
    Debbie Lajack Bedell Apr 26, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have had the same experience. TOTAL SCAM. The rep gives you a completely different story when you place the order. When you try to change ordering from monthly to as needed they charge you 50% of the price for each of the products. The guy argued with me stating that I had given authorization on a recorded line to charge my card. I am disputing the charges with my credit card company. I have been given an RMA number to return with a supposed $10 restocking fee. At the end of the conversation the supervisor tells me it is $10 restocking fee per product. They are deceptive, manipulative and misrepresenting the details of their program. I am also placing a complaint with the Better Business Bureau. I am a supervisor in a call center. These people give call centers and all of us who work for reputable companies a VERY bad name. STAY AWAY!!

    0 Votes
  • Wi
    Winifred Nwosu Jun 01, 2016

    This is a fraudulent company. Do not do any business with them. They sent me two trial samples for what i thought was just for the the packaging and shipping fee and then within 14 days billed me $103 and $109 saying that it was payment for the trial sample even after I cancelled. They billed me $109 and $103 respectfully. So the payment was not for a new 30 day supply but the lousy trial sample which they previously sent. Scam, scam, scam. I will report to the better business bureau..

    1 Votes
  • Sj
    S.Just Jun 07, 2016

    Similar story! I ordered the sample of both Brio and Allegro. I was charged $4.95 shipping for each. I called to cancel within the 14 day period and was told I must return the product. I argued that it was a free sample. They said, no it was a free trial for only 14 days and I must return what wasn't used.
    I asked for a postage paid shipping label and they refused- said it was my obligation to pay for shipping. I was frustrated and upset at their ridiculous attitude but I asked for the return address. They said they'll email it to me. They emailed the address without a company name. I then emailed back for the company name. After I didn't get it, I called and they said just write Brio and Allegro. One day later, i get an email response that the company name is Advance Labs Limited. I put both names on the box with the address they had provided. I will send it out in the morning and hope they acknowledeg receipt and will not charge any additional. If i had the extra time, iI would sue them in small claims court!

    4 Votes
  • Es
    Esther McLeod Jun 15, 2016
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    a verified customer
    Verified customer

    I had the same experience with Brio and Allegro. The website intimates that the free trial would cost $ 4.95 for shipping for each product. After thirty days I received a second shipment for the products. When I received my charge statement I noticed the $4.95 charge for each product. The following statement showed 2 charges for $103.00 and $109.00. On the same statement there were two additional charges for $ 109.00 and $115.94 for the second shipment. The origin of the chargfes were under a different name and originating address and telephone number. I then realized that I had been ripped off by this company and their use of two different origin addressees and telephone numbers were evidence of their fraudulent operations. Nowhere in the ad did it say that the original shipment would be charged in full and the deliberate impression given is that it would be free.. The sad thing about it is that Dr. Oz peddles this and he and his guests give fantastic testamonials to a product that is not cracked up to be what they say.. The results after application are satisfactory but by evening the facial skin reverts to its original condition. However, regardless of the products purported efficacy, the marketing is totally fraudulent and I am currently investigating some method of reporting their operations to the authorities. Of course if they are located overseas, there is not much that can be done therefore I can only say caveat emptor. Do not do business with this fraudulent company,

    2 Votes
  • Le
    LEC Roberts Jun 23, 2016

    DO NOT FALL FOR THE BRIO/ALLEGRO SKIN CARE SCAM!!! The exact same thing as described by all of the other complaints is exactly true! Restocking fee of $20 for each product which was shipped separately???!!! Are they kidding??!! My bank put a hold on each of the transactions totaling over $200. They said if the charges were not removed from my account in three days, they will file a dispute resolution on my behalf. I don't know if this will resolve the issue, but at least there's a shot. Of course, I was told by this lying, cheating, scamming company that the charges would be removed (minus the $40 "restocking fee") when I have shipped the products back to them and are received by the company (return shipping on my dime, of course!!). Obviously, by the time I receive the packages and ship them back, I wouldn't be surprised if they shut down their wonderful enterprise and set up shop on another site, another name, etc. This of course would happen after they've ripped off my account. I AM LIVID!! I've noticed the complaints before me started in March, 2016. Therefore, my theory on them hauling ### to open their new "business". BEWARE!! SCAM!!

    1 Votes
  • Sh
    Shultsy May 03, 2017
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    a verified customer
    Verified customer

    @LEC Roberts I buy my Brio and Allegro from Amazon. Then you're safe with not dealing with these scam companies. And just an FYI, the product is fantastic.

    0 Votes
  • Ki
    kittynigiri Jul 22, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I had a similar experience except the company name they provided me Sheridan Labs Inc and their website listed is hydraskinsciences.com (already changing names/website domains and it's only July).

    If you have fallen for this as we have and you are reading this right now I would suggest cancelling your credit card ASAP before they can put any fraudulent charges on it. 6 days after placing my "trial" order and only having the product for 1 day I didn't even wait before shipping it back immediately after reading all of these horrendous complaints. Waiting to see if they will claim that my product "never arrived" or some other excuse to try to scam me. Try me, two can play this game!

    0 Votes
  • Vi
    Vickie Newman Webb Jul 23, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I too fell face first into this scam. Like the person who posted the skin care scam up above it popped up in an ad, on Facebook with Ellen DeGeneres' pictured. My story is identical. The ad leads you to believe it is a free sample, just pay postage and handling. No mention of any 14 day trial, no web site, and it leads you to believe the company is Brio Cream, used by numerous movie stars. I received a phone call from my bank the day after i ordered, asking if i had made the order and telling me the company may be fraudulent. I told them I did make the order and should not be charged more than a one time fee of $4.99 for shipping and handling for both the Brio and Allegro.I received the order quickly, and the very same day was charged $103 and $99 on my bank account!! I had no idea of any 14 day trial!! I had no idea of any web site!! I had no idea of any continuing monthly anything!! And I told the bank from the very beginning ...No More Charges!! I looked inside each package to find a web site, phone number, address, or any kind of contact info. There wasn't any, I had been Had. I found the company and the phone number online and called both companies. Yes the companies are out of the country, their phones are horrible, you can not understand them, and they DO try to tack on whatever charges they can.They tried to charge me a handling fee, they tried to charge me a cancellation fee, and they tried to charge me return postage. I ended up getting a full refund, and I am waiting yet a 3rd day for them to e mail me the addresses so I may send the products back. The bank has put them under investigation. Please, everyone, report them to your bank, the BBB, and post a couple complaints online to help stop these thieves. Remember, if it's to good to be true...it isn't.

    0 Votes
  • Ma
    Mary Sue Polk Jul 27, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I had the same experience as S Just on June 1st 2016. I called to cancel on the 10th day and she told me to send the products and I told her that I had paid for it and she said that it would be $109 and $103 if I remember correctly. I ask for paid postage to be sent and she said no. They wouldn't cancel my account but said they would after they received it and gave me up to 30 days. So now I've got to pay to send it back. The phone call had so much static and noise on it that it was very hard to hear what was being said which I thought was probably done on purpose. What should I do?????????
    I am so tired of companies being able to keep on doing this. Any advice would be appreciated.

    0 Votes
  • Cl
    clayopera Sep 28, 2016

    This is a SCAM, after seeing an ad on Facebook I decided to order the trial of their product for $4.95 after about half and hour later I received a call from a customer service rep congratulating me for the purchase of their product and he proceed to explain about the 15 days try and if pleased wityh their product I was to pay $109.00 for their product every month, right at that moment I asked the Customer service rep to cancel the order and not to send me neither their try offer or their product that when I submitted my credit card information I was agreeing to the $4.95 try out and not a long term commitment. Even do he agreed to cancel my order a few days later I received their product. I did not dispense of their product and waited. Before the 15 days was over I called again to see if my order was canceled and by then I was already billed $109.00, I explained to the young lady that I have asked to cancel the order de day I placed my initial order and that the other customer service rep agreed to cancel it but he did not. She agreed to cancel my order and advise that they were going to charge me a $20.00 re-stocking fee, she provided me with a return number for their product and gave an address in Utah to return it (which I did). I placed a stop payment order at my bank and lodge a complaint against this company. Is been more of a nightmare dealing with this than anything else. I still awaiting the outcome of this. Definitely this is a scam, one way or the other they still get some of your money, even if they don't sell their product they make a killing $20.00 at a time adding how many people they duped.

    0 Votes
  • Sa
    sam1221 Oct 17, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Hey everyone, lets get together and file a CLASS A lawsuite which does not cost US anything but the lawyers will gather their fee's from the company at court. There are hundreds of thousands of people they have stolen from and WE must stop this.

    2 Votes
  • Ch
    Chazmo Aug 31, 2017

    @sam1221 Sam, Have you had any success with the lawsuit? Can't believe they are still allowed to continue this. I fell for it in June of 17. However, when I agreed to try it for the $4.95 shipping and handling charges after I entered my credit card info I noticed that if I continued I would be agreeing to a monthly shipment and charge to my credit card. I didn't want to do that but it would not let me back out of that screen, so I just clicked on the X to close the website. My credit card showed charges of $0.99, $4.95, $3.96 and another $0.99. Each charge showed a different name and phone number. I called each of them to tell them I had not agreed to it in the first place and wanted it cancelled. Told the same thing by each one. We have no record of you. Two weeks later they charged me $103.00 and five days later I received a package from them which I took back to the post office and told them I did not want it. They marked it refused and returned to the sender. My credit card company cancelled the charges to my account, but today I rec'd a email from them saying that Brioskin or whoever they are say they have a record of me ordering the *&((. I already explained to them what happened, now I guess I have to go through it again. Very aggravating and disappointed to see that it is still going on a year and a half later.

    0 Votes
  • Wi
    Windy City Al Jan 20, 2017

    Agree with all the comments noted above. This is truly a SCAM. I would love to participate in a Class Action Suit against this company and their deceptive practices. No way during this sales pitch is the mention of a time line in sending back the product within 14 days and the continuing product billing every month. They state all is noted on their website, but you have to review the fine print.

    1 Votes
  • Ce
    CEJ333 Jan 23, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I fell for the same $4.95 sample order scam. I also tried cancelling my order and they sent the products anyway. I returned both within the specified time frame with RMA numbers and USPS tracking. They received the return items on Oct. 1, 2016. I got credit for one product for $103 but they refuse to credit me for $109 for the second product. I did not want these products in the first place and I have been in contact with my credit card comapny and they are still trying to get my refund through the Allegro legal dept. I will join a Class A lawsuit against these crooks.

    0 Votes
  • Sc
    Schrist2 Feb 08, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Same exact experience. This is a total scam. They're making at least their restocking fee on all unsuspecting consumers who were NOT made aware that the trial included fully priced charges after two weeks. In my case my transaction was never even completed, never confirmed the order to finish and they STILL charged my card and shipped the product. Just sent them back today and am skeptical of receiving my refund. I'm in on any legal action.

    1 Votes
  • Hb
    HB77UK Feb 27, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I fell for this too. I was expecting 'sample' sized products to arrive, because that's what they tell you they are - but they are NOT. They are full size and they charge you for it. I NEVER saw the T&Cs when ordering the 'samples'. I have now been charged for the original 'samples' I received as I did not know that there were only 14 days to cancel. I have now also been charged for a second delivery but as yet have not received this. I have just emailed [email protected] and [email protected] to CANCEL my AUTOMATIC SUBSCRIPTION that they don't tell you about when you sign up for 'samples' Make sure you put "Cancellation" in the subject heading, or you may be ignored. This is a total con and I feel like a idiot - I always read the small print, because if something looks too good to be true...it usually is! Now I am hoping I receive what I have already paid for, AND that they end my subscription, fingers crossed!

    -1 Votes
  • Ka
    Karin22 Mar 02, 2017

    @HB77UK Total scam! Same experience like all of you!
    What can we do against them!
    What can we do to avoid that others fall for them as well?

    0 Votes
  • Pa
    Pammy Lewis Mar 06, 2017
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    a verified customer
    Verified customer

    I too fell for the same thing...the only difference in mine is that they implied they were connected with or were a part of Clinique...which I use and love. That is why I "fell" for the scam. I contacted my bank when I saw the $109 charge...but I guess I have to do more...charge was on February 26...no product as of yet...guess I will be hit with $103 charge soon. And I too feel like an idiot...and I only tried this product because I thought it was connected with Clinique, which I know is a reputable company.

    1 Votes
  • Ji
    Jim McCollom Mar 08, 2017
    This comment was posted by
    a verified customer
    Verified customer

    They ran the same scam on me. After speaking with company and my credit card company they would took it off my bill. I called it what it is a scam!!

    0 Votes
  • Je
    Jean Chambers Mar 29, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Thank you for your stories. I ordered a free trial of Brio night and day serum and Allegro anti-aging cream on March 20th, 2017. I received two packages in the mail and was surprised that the size of the products seemed too generous for what I had paid for shipping and handling, so I Googled it and discovered my folly. I just got off the phone. First I called my credit card company to get the name of the vendor, which was Fair Skin. There were four transactions paid to Fair Skin, two for $3.99 and two for $.99. $3.99 + .99 = $4.95, so these four transactions amounted to two charges of $4.95 each, which tallied. But my credit card company couldn't block that particular vendor. They did offer to cancel my card and send me a new one, but as I have used that credit card number recently, I decided not to do that. So I called the number on this website and got what sounded like a noisy call center in India. As the 14-day trial period is not yet over, the customer service representative agreed to cancel my agreement, which I had no idea I had entered into, and to send me an email confirmation of my cancellation. He said I must return the trial products to the Utah address. Thankfully I have saved the packaging. I had to write the RMA number for each product on the package. The RMA for Allegro is 52275, and for Brio is 52272. He assured me that my contract is cancelled, but I will cancel my credit card as soon as my two very recent purchases appear, and I will get a new card. I am nearly 70, and I am disheartened by this experience. Maybe I should shop only at bricks-and-mortar stores and use only cash!

    0 Votes
  • Je
    Jean Chambers Mar 29, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Follow up on previous entry - I have received an email confirming that I will not receive more product nor be charged. But I understand I have to return the product I have, which I plan to do today. The RMA numbers should save me from paying postage, I hope.

    0 Votes
  • No
    Not getting away with this Apr 28, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Anyone out there familiar with legal processes? My credit card company recommended that I freeze my card and have a new card issued. I've done so, but want to stop scams such as this. If a foreign entity, will a Class A Lawsuit apply? Where does one start? State Attorney General's office, U.S. Attorney General's office?

    0 Votes
  • Ro
    Robert Faille May 03, 2017
    This comment was posted by
    a verified customer
    Verified customer

    My wife fell for the same fine print scam. She ordered off of Facebook, I noted the charges and had her call on 6 April and cancel since it wasn't just the shipping. She received confirmation of the cancellation for Allegro but she thought she had cancelled everything. The company only cancelled the Allegro portion and we saw no refund of the $109 charged 3Apr17. Today, 3May17 I noted another charge on the CC for 115.94 for Just Natural which is Brio. I called and was told that the original shipment was actually not a sample but the full product and since 14 days had elapsed the trial period was over so they could charge again. Big thing is that she never received the product, said that she put down the wrong zip so the product was returned by UPS. Guess their computers don't associate cities and streets with zip codes to show there was an issue. So as I am explaining all of this, I get told by the poor speaking customer service rep that all he could do was either credit us back the $115.94 or send us the product with the correct zip code because 30 days had elapsed (by just over two hours). They were keeping the original $109 plus shipping for the product she never received and she could not get a refund. I agree that some type of legal action should be taken.

    0 Votes
  • Je
    JenLu May 05, 2017

    I had a bank charge of $103 show up on my bank statement from Agfreecream E Atlantic Flus. No phone number or anything else. When I called my bank, they said that alone is strange because usually when there is an internet sale, it is followed by an 800# you can call. Both my credit union and myself were calling around being detectives trying to figure this out. I finally called a hair product line in Canada called AG, which I have used in the past as I am a stylist, but she said they would never charge out of Canada. A US AG company would charge and only if I had a direct account set up which I don't. Now, I might add that I was out of town when I found this out and since my bank said this also happened to a gal in Missouri, I thought maybe we had been taken at the airport and someone scanned our card and was using it. I was in Seattle at the time.

    When I came back home to Long Beach and got my mail, this crappy jar of Allegro was in my mail box. I went online and now I am putting it all together. I never ordered a free sample or trial or anything. Thankfully, my credit union cancelled my card right away so I don't have to worry about any other charges. My credit union also deposited the money back into my account, then they go after the fraudulent charges. That is the benefit of having a credit union like Boeing Credit Union over a large bank that could care less.

    0 Votes
  • Jk
    JK Dallas May 16, 2017
    This comment was posted by
    a verified customer
    Verified customer

    question. Did anyone of you get the refund you asked for and how long did it take?

    0 Votes

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