Crystal Labs Ltd. — Brio skin cream & allegro day/night serum
On 2/22/16, while on Facebook, a story about "miracle" skin cream combination was listed. I read the story and clicked on an offer. Get said free trial and pay only shipping and handling of $4.95 per item. No other details were stated and read as if it was a sample I was ordering. The two different products were Brio cream and Allegro serum and had two different order pop-ups online. Did not take me to their actual website where I found out after the fact, the fine print. I received the items separately. And also both charged my card .15 for "international fee" which I was not aware of.
After I ordered, I read a complaint online that they actually enroll you in a reaccuring monthly charge and send more products costing $99 & $103 each month. So I did not even open the packages, and waited to see what I should do. On 3-7-16, I noticed my card charged $99 and $103. Contacted my bank and both companies to complain. The customer service rep with the skin cream was hard to understand and seemed to be from India and in a room with lots of people talking (call center likely). I asked him where he was located and he replied Georgia. Bad connection on phone. Told him the story and demanded a full refund. He kept repeating it was after the 14 day trial period. I told him again, I had known nothing about the details of the offer when I ordered. If I had known, I never would have ordered period. Product I had was never opened and he kept saying would be a $20 restocking fee. Had him email my cancellation in this "scam" and address to send back products. Both products go to the same address in Utah. 14925 Heritahe Crest Way, Bluffdale (should be Riverton), Utah.
No company name was listed. But I saw Crystal Labs listed in a website.
Their websites are:
Phone # I called: [protected]
My bank card rep said they are seeing a lot of these type scams and deceptive advertising practices.
These people need to be put out of business!