Crunch Fitness
Reviews and Complaints

I attend the Crunch Fitness in Lubbock, Texas and there was no email or Facebook post that stated classes at 5:30 am were cancelled for Memorial Day. I get up at 4 am to take the ride classes so arriving at the gym at 5 am to be told there were no classes is incredibly frustrating. Although I rode by myself and did my own workout, as I left the gym i noticed they had a handwritten paper note on the door. That does not alert all members of the change. I was highly aggravated. The

The Long Beach, Ca Crunch, Play as loud obnoxious horrible music during operation hours. No tranquility in that gym. As a senior citizen I feel the music creates a an unpleasant atmosphere for older people.
I am requesting that soft music be played, pleasant to all people to enter the gym. I feel that the vibe in the gym is geared towards a younger crowd. Seniors are not represented in anyway. Fitness classes play loud music,
Drowning out the instructors.

Paramus crunch reception has incredible rude staff member, yelling at the customer loud and obnoxiously. Unfortunately I wasn't able to leave my 11 yo daughter at home and cane for scheduled training session with personal trainer. Employee at reception in a very hostile manner told to leave child at parking lot, and do not enter gym with child. It was extremely embarrassing how she was yelling at us and giving attitude and ultimately creating hostile environment

I went into the Rancho location today 5/22/18 and around 5 pm when I was ready to leave the fitness manager (David) pulled me aside and asked if I knew about the personal training specials they have going on I said no but instead of him telling me about the special he kept asking me how much money can I put down today to start training and he kept going on how I'm over 30 pounds obese and don't I want more confidence and be able to walk out on the beach with a bikini on. He kepted on saying how I'm at risk to be diabetic and I'm not going to loose any weight if I don't get training. Now someone who has lost people in their family due to diabetes this was totally uncalled for and he also kept saying I'm at risk for cancer and I currently have a cousin fighting for his life because he has cancer and his whole entire life he was a fitness junkie so no matter how fit you are or how obese you are EVERYONE is prone to getting any sickness. As a female our biggest insecurity is weight and if a female is at the gym working out to better herself the last thing I need is a stranger telling me how fat I am and pretty much just care on how much money he can get out of me. He goes on to show me a picture of his wife who is a body builder. Now personally that is not my taste and I don't see relivance on why to show me photos. I have never once had complaints about crunch but after leaving today I was hurt, felt more horrible about myself, and was ready to cancel my membership. I feel very uncomfortable to even step foot back in the gym. This is unacceptable and something needs to be done.

i am a new member to crunch gym and i am so disappointed. I was told when i signed up by the crunch representative he would help me out if i sign up with them he would waved the sign up fee because their monthly fee had gone up from 9.95 to 14.95. I was never told about this $49.00 yearly charge. I called the Van Nuys Ca, gym location that's where i'm a member at and spoke to the manager Junior Solis, he was not able to help me and he according to him he was the final word. this is very unfair that i was lied to and rid off and when i think back i asked the guy for a copy of my contract he said for what its in our system you can ask for it if you need it. I wish i would of taken the time in reviewing what he had me initial in a rush. i was taken advance of. I'm asking reimbursement of the $49.00 that i was never told about. there is no phone number provided to me there is no one i can complain to about this. i need someone to help me with this issue this is very unfair to your customers that are not satisfied.

I have been a member for over 1 year and it is unfair that you have removed CNN from the channel line up today. I don't have a TV on my machine thus I have to read from afar but to remove channels completely and also knowing that the staff cannot change it is poor recognition of your members.
Why are there only sports channel on on the right side of the gym.

This is the poughkeepsie location

My husband and I have been members of crunch gym for four years. This past year, the facility is getting run down. Specifically,

- Lockers in the men's room are broken.
- Steam room is permanently closed
- Sauna has been inoperable for weeks
- Paper towel dispenser has been broken for weeks by the exercise mats
- The exercise mats are filthy

I am writing to request the above-noted repairs/maintenance be done.

Hi my name is Sandra Morales, I've been a member of the San Dimas Gymn, since last year. It's been 2 wks I had seen the women toilets felty dirty, I had made various complaints to the front desk people, till yesterday was my last complaint regarding the women bathroom still dirty the person at front desk promised this was going to be taking care of it. This morning I went to used the toilets and all of the were felty disgusting except one, which was the handicap toilet. I took pictures of all toilets, and sinks, this isn't fear that I'm paying a membership to used the fascility in good condition and Excellence hygiene in all the bathrooms instead of return I'm getting this filty disgusting bathrooms.

Good morning,

This morning I arrived at Crunch Gym in Walnut Creek, California at 5:00 AM to find the doors locked. Several people were waiting outside to workout. I waited around until 5:45, but no employee showed up except two instructors that could not access the gym as well.

As you can imagine, I am pretty angry about this incident this morning. A lot of wasted time and effort this morning before work. I have been a member of Club Sport for 16 years and I have never experienced this situation that I experienced with Crunch Gym.

Crunch needs help and professionalism!

Frustrated customer,
Janine Santos
[protected]
[protected]@mdusd.org

On the 7th i paid for my monthly membership at crunch fitness and i paid my annual totaling $57. 63. I paid in cash. Every month on the 7th my bill is due but today another $27.01 was charged on my debit card. I need to be reimbursed immediantly and i dont appreciate this bad businnes. I am a loyal customer to Crunch Fitness and i feel disrespected over this. This is something i shouldnt have to be concerned with.

The personal trainer went and collect payment from my bank account without my authorization went the 1 st payment i did to him was with my card on file american express. Personal trainer is separate from the gym even today there have different manager that i was not aware. i spoke to manager supervisor and he explain he need to collect payment he can change it, also i was not informed that the day you pay i run from this date for your billing circle. I pay 3 day earlier of my 1 section and they collected 3 day earlier. I tried to look for the corporate email o phone or anything that i can explain my situation about this payments and disappointment, unprofessional, disrespectful and illegal process they are doing there. Even the personal trainer admit that he place it under the account he did not knew it, that it had to place on the credit card went I told him and notified it verbally. I so frustrate emotional aggravated and unsatisfied for the error that the client have to pay for their error.

En crunch Pharr tx esta unos entrenadores que son esposos Dereck y Gabi. nosotras somos como 5 mujeres amigas q asemos ejercicio juntas y a ellos les molesta mucho eso se la pasan quitandonos las pesas sin desir nada y en medio de nuestro ejercicio llegan y se llevan el equipo.ya ablamos en frente y nada esto nos esta obligando a dejar el gym.. y no solo somos nosotras a mucha gente las trata a si. Ellos quieren q todos agarremos entrenador y q vallamos con ellos pero no lo vamos aser.. tengo pruebas q se estan llevando los clientes a su negocio que tienen en Mission TX para entrenar y cobrar x fuera .. nosotras NO estamos cobrando nada solo queremos q nos dejen aser nuestro ejercicio tranquilas .. si por favor me pueden llamar se los voy agradeser mucho [protected] mi nombre Veronica Sanchez

He is definitely very rude when entering the gym or when asking any type of questions. One reason I have been going here for years is feeling welcome and he has changed the game. He has changed the cables by the walk in area to the left of them locking in ONE type of cable only used in that particular section which is stupid. I like to work out there and he has no reason for doing that. Just because he says people break them, well they can break them at all the cable areas. Never smiles! Very rude being that he is a manager. Not a good example for the other workers. Please don't change otherwise I'm canceling membership

Back in March of 2018, I started my gym membership at crunch. I was told there would be an annual fee charged to me by the employee who helped me start the membership. I was not told about how much the fee would be becuase the gentleman dodged my question about it. when I asked again he told me it should be no more than 30 dollars. he didn't give me the time frame if when it would be taken out and as I am still trying to reach human resources, I am told through an automated voice recording that their "message quota" is full. I have been calling since the time they open their offices and phone lines, 9a.m. I am very dissatisfied with crunch and will take this complaint to the B.B.B. this is uncalled for and very inconvenient.

I was attending a gym
Crunch Flatbush
1038 Flatbush Ave
Brooklyn, New York 11226
They've been going into my checking and banking account without my premission they've so far taken 123 dollars of my hard earn money and every time I call or go to have my information removed I'm being giving several excuses to why they can remove it the manager is never available and when he does get in phone he places you on extended hold times so you hang up and when you call back he's not available I want my money back now I have to go though endless steps with my bank to hopefully get my money back

My name is Jamila Nolan. My address is 869 Thomas S boyland St 5d Brooklyn NY 11212. I went into Crunch crown heights on tue dec 19 and I cancelled my membership. Since then I have been charged $20.85 on Jan 4th, $20.85 on Feb 5th, $46.97 on March 2nd and $20.85 on March 5th. Each month I have spoken with Marianna who I believed attended to me when I went to cancel the membership and she told me she woulde email the manager Michael Fisher as well as the relevant authorities. In February I spoke to Marianna again and she assured me she sent the email and that it will be resolved. In March after I was charged again I spoke with Dequan, another employee there and he also told me he would let Mr Fisher know of my complaint. I also spoke to Marianna later that day again. Mr Fisher never called me. I finally called and spoke to him on a Monday March 12. He seemed unaware of the situation until he pulled up his email where Marianna had informed him months ago. This constant back and forth is a waste of my time that I have to put aside to call and email about MY MONEY! If the roles were reversed crunch would have hound me down for their money. As of now Mr Fisher cancelled the membership. I spoke to Sarah in Billings today and she informed me that as long as I have proof of the cancellation it would be rectified. I don't recall getting a paper but if I did I don't have it. I do know for a FACT that I went in on dec 19 2017 and signed off the cancellation on the iPad with the front desk agent, Marianna. I am sure the cameras at crunch has me there. That's the evidence I have. I would like my $109.52 of hard earned money returned to my account or I would have to take further action. It may seem like a little bit of money to you but it is MY Money and I want it back. In this day and age of social media and cameras, I'm sure this matter would be done in a speedy timeframe. It's long overdue!

I have been waiting for my refund for about two months now & still have not received anything. I had cancelled my membership because I went with another gym & the manager for La Mirada said he put it in & nothing. I don't care if it's only $34. Bottom line is that's MY money & I should not have to wait 2 months for it. I'm tired of them beating around the bush. Not answering my messages when I text about it or giving me the run around. Can you please just give me my money back so I don't have to deal with this company ever again. Thank you.

I Catherine [removed] am writing this letter to file a dispute with Crunch Fitness. In 2017 I called the crunch gym to close out my membership and was told I would physically need to come in and take care of it in person. I then went in person as instructed to close out my account. I was told by a manager quickly, didn't take more than roughly 1 to 2 minutes that it was all taken care of and wouldn't have a problem. Roughly about 6 month later, I then received a later from First Credit Service, Inc. Telling me that I owed for almost 6 months and I was also being charged fee's for missing payment. I think went back to the gym and was told that the previous manager I dealt with was no longer with the company. But, not to worry they would take care of it. Not this gym location is being close and I feel like no one cares about my current situation or problem. I do not understand why nor think it is right or fair to be charge something I didn't use and much less did my due diligence in what I was being told by (crunch gym) as the steps needed to close out my account currently. I am now being asked by a COLLECTION AGENCY that I need to show "proof" with a cancellation notice that I never received. Now they are telling me they will give me a settlement of $95, but the collection on my credit will NOT be removed. They also told me that Crunch Gym would have to send them a letter or notification explaining this was done in error and would be the only way for this to be removed. I called crunch customer service at: [protected] and was told that because it is a "franchise" they don't handle that. I don't understand why they are USING your name that must count for something. I was also told that because it is a franchise and the location is now closed that there is no information they can provide me. I mean it doesn't stop to amaze me what's going on. I would greatly appreciate it if someone would help me with this situation and do what's right and fair. My cell phone number is:[removed]. E-mail: [protected]@gmail.com this happened at Crunch Fitness - White Plains. Account # [protected] under First Credit Services, Inc. Thank you for your help and time in advance, as I believe you will do the right thing.

I would like to escalate an ongoing issue that I have not been able to fix at Crunch Hillsborough located in Tampa, Florida. I signed for personal training back in february and I paid 696 dollars for 1 month. Two weeks into training I advised my personal trainer that I would pay for the almost 700 dollars for the month but would need to stop the personal training program and that would not be coming back and needed to my personal training sessions. My personal trainer advised that I signed up for a three month contract and that I owed other 1, 400 dollars. I advised he never told me about a 3 month contract and his answer was "well you signed a three month contract for the personal training program". I feel I have been misled and I just do not think it will be fair to have my credit ruined when all I asked was to cancel 2 months of personal training when I have been paying my monthly membership on time and a full month of personal training.

i was told in jan 2018 that in addition to my 24.80 monthly fee for my peak membership that in april i would have another maintenance fee once a year and calling just before it got taken out i was told the total cost was $45 after membership, maintenance fee and taxes so come april i made sure it was in my account. my son accidentally renewed my netflix membership right before it was to be taken but i called netflix and they put it back. before seeing the refund to ensure it didnt bounce i went into my branch and paid with my credit card to which i discovered it was 52.99 after everything. i paid it regardless so there was no issue which i have proof of and then they still charged my bank account causing me to go overdrawn. they have also made mistake on my friends membership fees terrible customer service and no ownership. will not be renewing after my year contract and if management is seeing this i should be able to cancel without paying the 100 fee for early cancellation cause they screwed up not me.