The complaint has been investigated and
resolved to the customer's satisfactionResolved Crossmark — Zero Tolerance Policy???
resolved to the customer's satisfaction
My boyfriend was employed by Crossmark for the last 5-6 months. He was just fired last Friday for multiple reasons. First and foremost he was at work everyday he was scheduled unless weather didn't permit and took and passed the food safety course/test to advance in the company. The reasons given to him for his termination were not having his shirt tucked in, wearing unauthorized head gear (i.e., his stocking cap), not wearing a beard guard, not wearing a name tag (which was never issued to him), and leaving work 20 minutes early and still reporting the full hours worked. This was told to him by his main supervisor via phone call, who was apparently on a three-way call with the "auditor". This fact was withheld from my boyfriend. He should have been informed of everyone that was on the phone call at the beginning. He felt ambushed because he was talking to the supervisor and this man starts in, talking and accusing. That should be illegal. Let me start by saying he is 6'0" tall and it is very hard to find him dress shirts, that are long enough, without paying an arm and a leg for them. He was wearing the stocking cap because Crossmark doesn't offer any company jackets or hats and he always has to set up in the Frozen Food section. The beard guard was on him, he forgot it. The name tag like mentioned above was never issued to him. With regards to leaving early, the "auditor" said he watched him leave and my boyfriend responded by saying if you did see me leave you would know what kind of car I drive, to which there was no comment. He then told them they were going to find a reason one way or another, no matter what he had to say and hung the phone up. Crossmark should be MADE to inform any potential employees that they have a zero-tolerance policy in effect. My boyfriend was subject to a surprise audit. by the company, and was told afterward of his "violations". The next day he was completely off the schedule. There were no warnings given, just straight to termination. This company is horrible. They advertise full time hours but never give the employee a full week. My boyfriend might have averaged 24 hours a week, if he was lucky. They also had him traveling between 4 different stores in our area with no mileage reimbursement. Plus during the holiday season he worked at least two 12-hour shifts between two (2) stores that are 45 minutes apart, driving time. Once he passed his food safety course he was promised a raise, immediately, and to be made head of his current store. They gave him the raise 2 weeks later (they pay weekly) and then transferred him to another store to work under someone else. I would not recommend that anyone apply to this company unless you want to be yanked around like a dog on a chain and blamed for things that are beyond their control. Crossmark should have the BBB after them!!!