Crossmark
Reviews and Complaints

Time to go to the labor board perhaps? We have relatives working together at the Edison Sam's Club but they are all ES's not RES's. Your situation could be discrimmination, favoritism, or other. You could also consult an attorney but why would you even bother with all the disrespect you are being shown? This is nothing compared to what our RES went through (and I don't mean to make light on your situation or anything), but the stories being told about CrossMark's lack of interest in their employees are endless and along the lines of what one would consider cruelty to animals, which is considered a crime. A suggest a Class Action lawsuit against this company if people have the self-worth and courage to start one! I experience the nit picking every time I work but I prevail and I love challenges and this company knows how to challenge you. They certainly play games with your mind and livelihood. Appeal their termination notice. They knew your mother worked there when they offered you the position; you did nothing wrong. If they did their background checks like they are supposed to, one of you would never have been hired to begin with if it was their policy!

"whistle blower" retlation. When I was hired by Crossmark, my mother was also hired. The RES that hired us, is the same one who promoted me to a Lead position. My mother was still working with me. Nothing was said about direct relatives working together. This same RES was the one who pushed to get me her RES position. I was promoted and my mother was still working with me.
I recived a call from my boss, about three weeks ago, saying it was brought to her attention that there was a violation of company policy to have my mother working in the same store. Her boss was "really bummed out and didn't want to lose me". I was told that I could resign - "but we don't want you to do that", I could go to the Bristol store - "you don't want to drive that far" so "you need to git rid of your mom". I was told to contact my old boss - who was still with Crossmark with the Walmart division, to have her transfered. I asked what kind of time line I had as my mother was 75 and finding a job wasn't easy. I was never given an answer.
I contacted my old boss, she had no openings. Mom has been searching for another job. I had a conservation with my boss on 1/19/2012, she called me asking if I had this problem taken care of. I told her my mother was still working, there were no openings with Walmart. My mother was lokking for a job with no luck. I started to say "So, you want me to fire her with out another job to go to?' and the phone went dead. I tryed to discuss this with mt boss 4 times that day.
Thats the last contact I had with my boss until I recived my termination call on 1/21/2012. On that call I was able to ask "So, does this mean my mother still has a job? " Answer "Oh absolutly!".
Before my promotion to Lead, there was another lead whose mother was also working at the same store. When I was promoted to RES, that lead's mother was still working there. My old boss, "created an opening" - she fired a Walmart rep. and moved this other lead's mother into this position. I have e-mails about this move.
I think, could this be the real reason I was temed?

Check out Caroline Heldman's facebook page. She is a frequent contributor on FOX and has a Crossmark link as written by a former rep. Well worth the read.

"Worse" is only putting it mildly! I am surprised that there are only 84 (now including mine) complaints made on this company, perhaps most of the employees don't know about this website. Should tell everyone on facebook to let people know we have a right to speak out without the company retaliating against us or making our lives miserable for being there. I am not happy about the boss bullying lately and it should be outlawed (I thought there was a work bullying law?) but I could be wrong. This company has no compassion and all they care about is providing their employees with inaccurate, and confusing information. As fast as something comes out of their mouths, they change it to something else. Their HR and IT depts should all be terminated and replaced with competent people who want to resolve issues. They solicit your ideas, thoughts and suggestions and then take the credit themselves. Totally unprofessional and truly unbelievable that companies like this exist and manage to stay in business. It doesn't say much for the "outsourcers" who hire them either.

This is absolutely correct what this person is saying...it's much worse now since she's left. She actually had it good and even with the latest management team, it has caused much friction and a hostile environment. It is no longer fun to go to work. The leaders are a bunch of liars and back stabbers and cannot be trusted. You are very lucky to be out of there!

Then I was fired. Crossmark IS a cutthroat, punishing, stupid employer. Thank you for helping me pull my rose colored glasses off. NO wonder I was being placed in all these ### areas to work, at places in bad repute. One time, after working at Home Depot I was followed home by a pervert. I"m beautiful and this was sure a problem for some of the Crossmark team and their ### clients: Walamrt, Home Depot, etc. All clients that have sexually harassed, abused, wrongfully terminated, and even physically hurt their employees all because they have no sense of diversity and are ignorant fools. When I once thought highly of Crossmark, , even referred new employees, and worked my ### off for them, they still spat in my face over soem triivial non-profane remark I made to one of the lying and thieving Walmart managers. Why elsewould he hide my boxes from me, or let someone, be so paranoid when I got to work one day, and then blame it all on me, deny the boxes weren't in plain view, unless he and others like him planned to zero out the product and steal it? It is a high demand product and this Walmart always had it's back doors open. Those employees were stealing the merchandise. I'm sure of it. This is why shipments were not available; said to be be shipped but no where to be found, and then hidden, just because management was corrupt.

I had a great employee/employer relationship with Crossmark until I went to work in one of the Walmart's in CA. I could not believe how paranoid and rude their retail team was. I put up, patiently, with all sorts of bizarre behavior and lying about whether or not shipments had arrived for me, the vendor, to pack out.

Each day, it was "No, we haven't seen the shipment." or "Yes, it was in plain view" when it was nowhere. I even snapped photos of one product missing for a week, and the manager didn't realize I had taken photos and proved the delay, or hiding, of this shipment, and when he found out, suddenty he pulls all the boxes out of hiding.

I get blamed for not packing out the shelf for a week when Crossmark tells my by email that the client wanted to reduce the visits to one a week: I'm blamed for all this by Walmart, crazed management, employees. I'm blamed for the shipment missing, the shelf being bare, and put through harassment that hindered me finishing my other jobs to complete, until I popped off and told off the Walmart manager.

Well, the crossmark manager was very anxious to abuse her power, sided with all the liar managers, and I got fired for misconduct.

I laugh, because I've worked twice before with Crossmark and had a stellar record with them.That I observed about the supervisor at the Walmart I worked at, was that she really didin't know the job and slipped out early during the first week of training. When I know the Crossmark web platform like the back of my hand, she accuses me of not knowing how to read sales plans, and all these other blaming conclusions, that basically, because she was in that 'Good ole boy' loop, everyone believed her, that I couldn't perform? I made 400 to 1200 percent in sales when I worked sales, and my shelves looked beautiful after I stocked them. OIne day I did a particularly stellar job on the shelf, and when I went back two days later, either half the product stolen or bought, because the shelf was bare, the shipment nowhere, and I could not repack it, and Crossmark did not allow me an additional visit to pack the shelf when the shipment suddenly appeared when a manager brought it out from behind a shelf where it was hidden.

Meanwhile, cashiers were telling me people were stealing off my shelf.

Both Walmart and Crossmark are crimnally minded in my opinion, and I once really trusted Crossmark. I had NO IDEA that Walmart was so badly treating it's employees until I went to work in their Sacramento store to get badly treated, even worse, since I was a vendor. These people that work in these Walmarts are failure thinkers, and they don't like vendors, becauswe they worry that will get caught with their pants down when a vendor i around. All the mischief that goes on in the backroom: stealing, sex, fighting, abuses...

"whistle blower" retlation. When I was hired by Crossmark, my mother was also hired. The RES that hired us, is the same one who promoted me to a Lead position. My mother was still working with me. Nothing was said about direct relatives working together. This same RES was the one who pushed to get me her RES position. I was promoted and my mother was still working with me.
I recived a call from my boss, about three weeks ago, saying it was brought to her attention that there was a violation of company policy to have my mother working in the same store. Her boss was "really bummed out and didn't want to lose me". I was told that I could resign - "but we don't want you to do that", I could go to the Bristol store - "you don't want to drive that far" so "you need to git rid of your mom". I was told to contact my old boss - who was still with Crossmark with the Walmart division, to have her transfered. I asked what kind of time line I had as my mother was 75 and finding a job wasn't easy. I was never given an answer.
I contacted my old boss, she had no openings. Mom has been searching for another job. I had a conservation with my boss on 1/19/2012, she called me asking if I had this problem taken care of. I told her my mother was still working, there were no openings with Walmart. My mother was lokking for a job with no luck. I started to say "So, you want me to fire her with out another job to go to?' and the phone went dead. I tryed to discuss this with mt boss 4 times that day.
Thats the last contact I had with my boss until I recived my termination call on 1/21/2012. On that call I was able to ask "So, does this mean my mother still has a job? " Answer "Oh absolutly!".
Before my promotion to Lead, there was another lead whose mother was also working at the same store. When I was promoted to RES, that lead's mother was still working there. My old boss "created an opening" - she fired a Walmart rep. and moved this other lead's mother into this position. I have e-mails about this move.
I think, could this be the real reason I was termed?

Another CLASSIC CROSSMARK remedy for handling problems -- (it's all your fault) they weren't doing their job. They make you chase - chase - chase.. and fabricate situations in order to get them off the hook with the companies they bumped.

I dont think its not about hiding anything but starting over and learning from your mistakes. If you have been an employee for that long with no issue why would they want to get rid of established hard working people.

PLEASE REPORT your complaints to the Better Business Bureau (File the complaint with the National office, and the State/local/area offices) - AND your State Labor Board! You can locate these offices via the phonebook- look under State Government, and you will see a phone number for Information- they can connect you(make sure you ask them for the direct phone number!). State Labor Boards are overseen by the Dept of Labor on the Federal level. These wrong CAN be made right through these offices.
The BBB will make sure the complaint is on file with their office- and often they will confront the company, and give them a certain amount of time to resolve the complaint. Meanwhile, others who check with the BBB will find out they, in fact, HAVE numerous complaints files against that company. Currently, Crossmark is NOT a BBB member! They can STILL take, and file a complaint against them so the public is aware.
The State Labor Board WILL take a complaint if is is something any company has done that is against Labor laws. They have the power to fine a company, shut a company down, etc. They will look into the matter, and can take the company to a Hearing, and make judgements against a company(making them pay, literally, for abusing workers). For example, if there is discrimination, or they do not pay you properly, and you win the case, they can order them to pay up to 3 times the amount owed. They are there to protect the workers. Our tax dollars fund these offices, so use them! All records on complaints are permanently filed with their offices. Often, you can even find out if they've had other complaints filed against them- they are not allowed to go into specifics, but they may let you know that there have been previous complaints (which will help your cause).
Just posting online is ok, but if you want resolution for their actions, FILE A COMPLAINT with the Labor Board! They WILL take action if the company is breaking Labor Laws! Every company HAS to comply with those Labor Laws, and if they have found a loop hole, then contact your Legistative office, and let them know what is going on. If the Labor Boards hands are tied because of the type of business structure the company has set up, tell your Legislature that this needs to be addressed. Then, they can pass laws to prevent the companies from sliding through loop holes to avoid abiding by Labor Laws.
The more people who ACT, the better off we all are!
PLEASE CONTACT these offices, and get these complaints on file ASAP. (there might be time restrictions- they will ask why you didn't file when it happened; sometimes delays can prevent them from taking action on your behalf- but call NOW and do everything you can to stop this company's appalling actions! They are there to HELP YOU!

HOW TRUE, , , , THEY LIE THEY STEAL THEY CHEAT.

Relish this joyous time of the year Crossmark employees when you are
showered in an avalanche of gratitude for your service in the form of a
thank-you card. Bask in a sea of opulence as those above you share in
a bounty of Christmas bonuses garnered from the benefits of your
slave labor. Give thanks to the amoral nematodes for enabling you
to save up all year to buy one of your loved ones a junior-chiapet.

You add you extra time in your time card at the end of the day for your report. You can add the time for going to the bathroom. They don't state it, but you can add extra time and they will pay you.

This complaint is very suited to the company...whats wrong with you! Go away and let people say what they wish idiot. Have a nice day

Its people like you that make Crossmark what it is. Why don't you be a man and go say this on the Crossmark community messages. Why write where no one looks, Chicken ###.

Your boyfriend couldn't even ask for a nametag and apparently wasn't wearing the proper uniform.. of course they didn't put him in charge of his own store.

First of all your complaint is ill founded as you have pointed out several heath violations of your boy friend. Just to quote you here "The reasons given to him for his termination were not having his shirt tucked in, wearing unauthorized head gear (i.e., his stocking cap), not wearing a beard guard, not wearing a name tag (which was never issued to him), and leaving work 20 minutes early and still reporting the full hours worked

Then you try to find lame excuses for him.
"He was wearing the stocking cap because Crossmark doesn't offer any company jackets or hats and he always has to set up in the Frozen Food section.

Crossmark offers a cap and an apron for demos. Stocking hats are unsanitary, and against food handlers regulations, so he failed this question on the test obviously.

"The beard guard was on him, he forgot it."
How can a bear guard be on him if he forgot it? This is just impossible.
" The name tag like mentioned above was never issued to him"
Poor excuse again as if he had no name tage, he could have asked the supervisor to issue him one anytime.

. With regards to leaving early, the "auditor" said he watched him leave and my boyfriend responded by saying if you did see me leave you would know what kind of car I drive, to which there was no comment.

"Again, a supervisor does not have to know what kind of car the employees drive to fire an employee for leaving early several times over.
Your last comment,
"They gave him the raise 2 weeks later (they pay weekly) and then transferred him to another store to work under someone else."

They had every right to do this as they realized your boyfriend was not ready to take the lead position which eventually lead to him being fired anyway. Sorry but on this complaint Crossmark comes out in the clear. You sound rediculious.

Well why are you having babies with a man who cant provide, and im sure 18 hours a week could by you some kind of prevention.
WIth that attitude no wonder you cant find anything else.Lets work on the attitude and keep the legs close.

I started working for Crossmark in April 2012. Had a supervisor that came in and showed me the basics for about 20 minutes one day, then never heard from him again accept for a few conference calls.

He was quickly replaced, and we were given a temporary supervisor that lived on the other side of the country! He was of absolutely no help when it came to getting supplies ordered, and often scheduled multiple people for the same day that needed to be using the same equipment. When we would call him to help sort it out, he'd tell us that he lives far away and is only a temporary super and we have to work it out on our own.

He was finally replaced with a more local supervisor. First time she came to see us was months after she was appointed to us. Had nothing nice or good to say. Spoke to us in a border-line abusive manner. Was rude to customers who were at our carts when she arrived. Was rude to Walmart management, whom we have worked hard to maintain good relationships with. Came in an ignored everything we said threw out most of our stuff, so now we have to get approved to buy more when we have an event that needs that stuff.

Now she wants to speak with me but refuses to do so through email, insists on over the phone, and I'm afraid it will just be more abusive talk.

Either way, I'm thinking of starting some petitions over on change.org asking crossmark to let Event Specialists sit at the cart rather than stand, sounds like some of you have complaints about wrongful termination and discrimination, I'd be happy to make petitions about those issues as well. Please contact me with any info you have at: crossmarkcomplaints@gmail.com

thanks!

I too worked for Crossmark as a supervisor. The division of the company I was with originally was acquired by Crossmark through outsourcing. They told us all kinds of falsehoods to get us and our part-time associates on board. At the 90 day mark of our employment with this company, they released 7 - 10 supervisors in order to cut their expenses. By doing this within the 90 day period of acquisition, they avoided having to pay unemployment to these now former supervisors. Crossmark did not replace any of those supervisors. They just restructured the remaining markets, thereby increasing the headcount and territories for the remaining supervisors. Six months later, they released another 7-10 supervisors to further reduce their costs and once again restructured the remaining markets.

Crossmark's policy regarding admin/prep time at that time was to allow no more than one hour per week (when you're working with antiquated equipment and an IT support system in another country that keeps you on the phone for hours on end while you're escalating the issue up the IT chain it becomes more than nerve wracking). Any PT associate that turned in more than one hour of prep time in any given week would have to itemize their prep time, thereby increasing their prep time even further, so the supervisor could forward it to the lady in accounting who approves/denies your hours. I went several rounds with this lady (and I use the term very loosely) on behalf of my PT associates. It took several weeks (each time) but my PT people were eventually paid. Unfortunately, some of them ended up being evicted, having their phone/electricity turned off in the meantime. I now hear from former employees of mine that they are still allowed a certain amount of time for prep/admin time. However, if that allotment is exceeded, their supervisors (and upwards) are instructing the part-time employees to enter this time under survey time, which means the clients who are paying Crossmark for the survey are now being billed for more than just survey time. According to the Fair Labor Standards Act (this is federal law), employees are required to be paid for all hours worked as long as they are paid at least the federal minimum wage of $7.25/hour. Go to the US Department of Labor website (www.dol.gov) for more information on this issue. In most states, this issue is handled by your local Wage and Hour Division (www.wagehour.dol.gov).

As some supervisors got close to reaching the age where you start thinking about retirement, they would be badgered by the ROMs about when they would be retiring. The ROMs would knit pick at these supervisors who otherwise had spotless records before they reached that "age" & release them for lack of performance when in reality these supervisors were already at the "cap" & Crossmark didn't want to pay that much $$ when they could bring in someone else who didn't know any better at a much cheaper rate (that's the Crossmark way). Now, who do you know at 62 years old, is going to go on unemployment and look for a job when they can collect their retirement and Social Security? This is another clever way for Crossmark to get out of paying them unemployment! You just need to remember that most of the states are "employment at will" states, meaning an employer has the right to place demands and restrictions upon the employee and the employee or the employer can terminate the employment agreement at any time without notice or reason (in other words Crossmark doesn't have to write you up in order to terminate you). In the wonderful world that is Crossmark, if you are written up once, expect to be terminated soon. My ROM at that time told me that if Crossmark wants to get rid of someone, "write them up just once and they're on the way out". The employer also has the right to give or not give a job to whoever they choose. Crossmark is very fortunate to have "employment at will" on their side. Again, check this out on the US DOL website. This issue is also addressed by your State Department of Labor.

At the time of my departure I was elated to be free of this horror show and immediately felt the weight of the world disappear from my shoulders. Just ask any former employee of this company & I bet they'll say the same thing. There is life after Crossmark & it is so much better! The rest of you will come to this realization when Crossmark let's you go unless you beat them to the punch. Be sure to get copies of everything in your personnel file as you are entitled to copies of those documents.

I LOVE MY NEW JOB AND THE COMPANY I WORK FOR! I hope the rest of you will be able to say the same thing one day.

I work for crossmark, been there for 5 years, at first hired part time doing resets one store a day working 2 hours getting paid 8 I couldn't complain yes sometimes i did not get a lot of hours but you have to weigh it out if I only work 2 hours and get paid 8 and work only 3 days a week actually your breaking even. but anyhow i did that for 2 years then got hired full time and have been full time for the past 3 years and there are a lot of changes but you just have to keep a positive attitude and decide if this is the right career choice for you, working for a broker is tough sometimes your job security is compromised by expiring contracts or cut hours but it really does pay off in the end with your commitment and dependability, by calling people "###" shows what kind of employee you really are. I personally love crossmark and plan on being with them for the long term.

"whistle blower" retlation. When I was hired by Crossmark, my mother was also hired. The RES that hired us, is the same one who promoted me to a Lead position. My mother was still working with me. Nothing was said about direct relatives working together. This same RES was the one who pushed to get me her RES position. I was promoted and my mother was still working with me.
I recived a call from my boss, about three weeks ago, saying it was brought to her attention that there was a violation of company policy to have my mother working in the same store. Her boss was "really bummed out and didn't want to lose me". I was told that I could resign - "but we don't want you to do that", I could go to the Bristol store - "you don't want to drive that far" so "you need to git rid of your mom". I was told to contact my old boss - who was still with Crossmark with the Walmart division, to have her transfered. I asked what kind of time line I had as my mother was 75 and finding a job wasn't easy. I was never given an answer.
I contacted my old boss, she had no openings. Mom has been searching for another job. I had a conservation with my boss on 1/19/2012, she called me asking if I had this problem taken care of. I told her my mother was still working, there were no openings with Walmart. My mother was lokking for a job with no luck. I started to say "So, you want me to fire her with out another job to go to?' and the phone went dead. I tryed to discuss this with mt boss 4 times that day.
Thats the last contact I had with my boss until I recived my termination call on 1/21/2012. On that call I was able to ask "So, does this mean my mother still has a job? " Answer "Oh absolutly!".
Before my promotion to Lead, there was another lead whose mother was also working at the same store. When I was promoted to RES, that lead's mother was still working there. My old boss "created an opening" - she fired a Walmart rep. and moved this other lead's mother into this position. I have e-mails about this move.
I think, could this be the real reason I was termed?

As of Nov. 2010 and ongoing: Recently, this company has been contracted to work in Sam's Club. The Crossmark company has not done their job well concerning hiring their Retail Supervisor of Events (RSE). They were not supervised well by upper management in Crossmark. The upper/senior management let the first RSE assigned to this Sam's Club conduct Vendor funded events with an employee working for Crossmark conduct an event for that Sam's Club at the same time. That means falsely reporting that the event was run as paid for to the Vendor when those funds were being used to run a Sam's Club "Road Show" event simultaneously. The RSE had done this repeatedly between February and October 2010. Crossmark did not oversee what was happening in the Club. There was much favoritism shown by this RSE for the benefit towards the past Sam's Club sampling employees (let go by Sam's Clubs Jan 2010) who were hired by Crossmark for positions within Sam's Club. These X-Sam's Club sampling persons do not follow the Crossmark rules and guidelines for food sanitation/safety set by the Health Dept. Why are they allowed to still be there in this company if they are not following the guidelines for food safety or what they are supposed to do while conducting an event? There are several reasons you do not want to work for this company. See the other complaints here for more information on this company prior to accepting a job with them.

dawniette...your a ### unless you work for the damn company CrossMark you will not understand that an employer should at least treat their employees with respect so butt out! Signed a equally pissed off Crossmark associate

Well "they" will apparently call you just in order to sign you up and get you started, but after that, i really don't even want to know...but these work BS scams are so desperate nowadays that i can probably expect another call any day now, even after basically telling them everything short of just effing off...?

Sounds like you all are just unemployable. Crossmark is a company for people with the ability to think for themselves and make decisions WITHOUT supervision. I have never heard so many people cry over NOT having a supervisor hovering around. This company is for hard working adults and it doesn't surprise me at all that you CHILDREN couldn't handle it. Have a good life kids.

Crossmark in Sam's Club...just wrong and unprofessional.

I have been at Crossmark for just over a year and my experience has been a fairly good one so far. I can't speak to the negatives that other have, only what I have seen - and I do not have concerns.

I was just hired at Crossmark as of 3/28/11, and my first "in-store" work starts tonight. From reading these complaints ALL OVER their website and here, I feel like I have made the wrong choice for an employer. Now granted, I haven't started working yet, but just the whole process of training, TRYING to get a hold of my supervisor, scheduling issues, etc...it seems as though they are VERY disorganized. We will see how it goes.

I wish that I had the chance to read your statement concerning this ###ed up ### company... I went through hell in so many ways...The multiple store team leads treated me like dirt... I couldn't believe my eyes and hears... I never had a permanent location; being constantly sent everywhere and anywhere even at the last minute...My weekly gas bill was almost half my check... I immediately found myself another job working for Bank Of America in operations and its great here. I will never return to CrossMark and refer someone to them

I have been a vendor doing demos in this club a few times and I have NEVER seen what you are talking about. There was at one time a lead maybe that would go around and was pretty hard on the demo people and made them cry but as far as favoritism now I just dont see it. The RSE as you say has checked in with me several times and always been more than friendly to me. Maybe you need to key me in on what I am supposed to be looking for... demolady

I complained about being racially harassed on the job by my retail supervisor and this same supervisor was trying to force me to talk to him after I complained. I lodged my complaint with the district supervisor and got the silent treat for five days until I sent a second letter to this retail supervisor only for her to respond that she was in the field. When the disrict supervisor did contact me it was only to intimidate and harass me to doing what she wanted me to do and I am the victim.
This company cares nothing for its employees as a whole and its a disgrace to good working class citizens.
This district supervisor threatened to fire me if I did not comply to her intimidation and harassment, I did not comply because it was unlawful and I would have been subjected to further abuse by the retail supervisor and district supervisor.
The next day the district supervisor called me on the phone with the retail supervisor on the phone and she stated we accept your resignation and I never gave one and they fired me bacause I wanted to file a formal complaint with Crossmark of racial harassment. I was harassed, assaulted, racially harassed, text harassed, retaliated against and fired.
This is against the law on so many levels.

What about the assault?

They are prejudiced against Gays too.

This is a SHADY Company, do NOT go to work for this company!

The Retail supervisor should have been removed and the employee should have been allowed to continue to work
because it was not her fault she was harassed by the supervisor and district supervisor.

As of Nov. 2010: Recently, this company has been contracted to work in Sam's Club. The Crossmark company has not done their job well concerning hiring their Retail Supervisor of Events (RSE). They were not supervised well by upper management in Crossmark. The upper/senior management let the first RSE assigned to this Sam's Club conduct Vendor funded events with an employee working for Crossmark conduct an event for that Sam's Club at the same time. That means falsely reporting that the event was run as paid for to the Vendor when those funds were being used to run a Sam's Club "Road Show" event simultaneously. The RSE had done this repeatedly between February and October 2010. Crossmark did not oversee what was happening in the Club. There was much favoritism shown by this RSE for the benefit towards the past Sam's Club sampling employees (let go by Sam's Clubs Jan 2010) who were hired by Crossmark for positions within Sam's Club. These X-Sam's Club sampling persons do not follow the Crossmark rules and guidelines for food sanitation/safety set by the Health Dept. Why are they allowed to still be there in this company if they are not following the guidelines for food safety or what they are supposed to do while conducting an event? There are several reasons you do not want to work for this company. See the other complaints here for more information on this company prior to accepting a job with them.

Me being racially harassed is a fact and it did happen and this is why they retaliated and fired me.
Being racially harassed on the job by your supervisor is very hurtful and life changing and nobody has a right to violate a person's well being and alter their job performance. I can never trust this supervisor or see him ever again because of the damage and emotional distress this has caused me.

I most certainly would quit, or at least stop going in to work...afterall, continuing to work after filing charges like that and not having the situation rectified would make it easier for the employer to take you to court, and then attempt to force a settlement. Same thing happened to a friend of mine several years ago, she quit immediately after placing those charges, the company attempted to take her to court, and she was able to win handily.

If you were really treated like that, especially assaulted, you should have filed criminal charges against the individuals responsible, and quit as soon as the district manager was abusive. You then go to the corporate offices and file your complaints there, away from the retail environment completely. With a documented trail of the treatment against you, there would be no further problem.

Of course, even if you did this, you'd need to find a new job...but wouldn't you want to anyway, considering how they treated you?

My god - what speciffically did they do?

There was a supervisor at Crossmark at Sam’s Club in Waukesha. Name Brandilyn Hajduk she didn’t know how to treat her employees. I had 9 years of event specialist experience because I didn’t have chicken that up temperature I was terminated for that. The people I was serving got so mad they complain to Sam’s Club about me. I wasn’t serve undercooked chicken it would have made them sick this was on Sunday June 9, 2019. The next day I was suppose to work was June 11, 2019. I called Ms. Hajduk she told me you don’t work at Crossmark anymore. I was suppose to speak to Randell Ross he wasn’t on the phone. I don’t think he knew about this. I recently try to get my job back after 29 months. I feel Ms. Hajduk did things to prevent me from coming back she is a terrible person she has NO COMPASSION FOR HER FELLOW HUMAN BEING. I found recently she quit Crossmark when to Walmart. I wish Walmart would find out she did and she would be terminate like I was. And no chance of getting her job back.

I was employed at Crossmark for 9 years. I was terminated about 29 months ago. I was trying to get my job back recently. I hear from my friends because of the pandemic Crossmark was looking for help. I emailed Crossmark on Saturday. I heard back from them on Monday October 4, 2021. I had an interview scheduled for Tuesday. About 10:30 AM on Tuesday my interview was abruptly cancel by the manager which is unfair to me. The reason given I wasn’t going to be hire back. I did nothing wrong. I would like a second chance to prove I have it in me to work for them again. If you so short of help why hire back people who use to work for you. You don’t offer them a job one day & the next day you say to the person you aren’t good enough for us. It makes the person you offer the job to feel you aren’t good enough. That is wrong. This was 29 months ago people do change. I change for the better. But Crossmark stupid and won’t let me prove this to them.

I was in Sam's club in Pleasantville NJ yesterday and was very dissatified with the way that one of your employees was handing -promfood and suppose to be top on sanitation.And one of the most rude person ever.Cross Mark needs to evaluate thier employee on cleaning and argumental.

I just started with Crossmark recently. I was told the furthest I would have to drive was once per week to a town about an hour or so away. Wrong. Last week I had to travel to said town twice, not to mention several others that are an hour our so away. I drove over 600 miles in 4 days last week.

Every single day I have to call Field Support to get my mileage corrected. Their software conveniently rearranges your trips to their advantage. Seriously, I have called EVERY SINGLE DAY since I started. They are supposed to count the time from your home to your first store as "commute time" and the same on the back end (when you leave your last store) A perfect example - I worked a store close to my house, then drove to one that was an hour+ away, then stopped at another store closer to my house on the way home. They reversed the 2nd and 3rd stores so that they could deduct additional mileage and drive time so that they wouldn't have to pay me.

i only have 1 week in with this company so far. i cannot get paid for the work i have already done which is irritating me. i do not understand sales trak, and when i called "field support" to get some answers, i got harrassed and condemned instead. my "in-store' boss tells me to start work, and the big wigs behind the computer have no work "dropped in" my sales trak. not only that but the people i work with completely and rudely ignore me. if i do not get the money for the 17 hoursi have already put in, i will be filing a suit. i will not be ignored and undermined like this. there is zero communication with these poeple because you talk to a different person everytime.

I was hired and started yesterday (a Friday). The person who was to be my supervisor called and said that the workweek ran Sunday to Saturday, could I come in and work on Friday to go over some things and to train with another worker. I got there and was thrown on to the floor at Sam's Club, after having the cart quickly set up and rolled onto the floor. I was told when lunch was, but no one came to relieve me, so, as I was in a "lonely" area of the store, I continued to work hoping someone would notice me. Keep in mind that there are no clocks around, and we are not allowed to have cell phones or watches on our person when working. As for a person to train me, there was no one. The woman who was supposed to do that instead came over and yelled at me asking when I took my break. I explained that no one relieved me, and I didn't know what time it was anyway. This woman was not the supervisor, but she, another woman, and the supervisor spent that day walking around the store chatting. Also to note that two out of the three of them weren't wearing black and white, as we were instructed to do. At the end of the day, and I also wasn't told that it was a 6 hour shift, I was expecting 4 hours, but anyway, as expected, no one came to tell me my shift was over, and I was greeted with the f bomb by the same girl who was supposed to be training me. I then was told I had to help others clean up by doing dishes, which I did not dirty. I then was asked about my paperwork, which no one told me how to do. Another woman, not the one who had stressed me out the entire day, quickly started scribbling things as if to "fake it" so I wouldn't get into trouble. Then, the supervisor says she wanted to make sure I knew how to do the time clock. I logged on to her i-pad and was told to put in that I had worked 360 minutes. As another person said before, you are actually there longer than that. I ended up working through the unpaid break I was supposed to get because no one relieved me, and I barely had time to use the restroom and grab a snack when I tried to take a break. I was told that I did not listen - however, no one took the time to explain anything. Then, the supervisor said "oh, and you need to check your schedule here, and you are coming in tomorrow at 11:15." Now, she had only told me I was coming in "briefly" to train on a Friday - nothing about Saturday, so I made an appointment for Saturday which it was too late to cancel (I would have been charged on my credit card for a missed appointment, and I can't afford to pay for services I don't show up for). I told her the situation and was told, well, that's too bad, because I'm not giving you the day off. Well, wouldn't it have been nice to be told I had the day on earlier in the week once they got the result of the drug test and said they wanted to move on with my possible employment. So, I got home and returned the call from Crossmark's 1-800 number regarding associate support and could I answer a few questions as to how I liked my job. So, I called back and told them. They instructed me to call my supervisor and say that I could not come in and that she should have informed me of my schedule for the entire work week, not just told me what my first day was. So, I called her and apologized and said that I could not change my plans, but that I could work my next scheduled day, which is tomorrow (Sunday). She rudely said, "So, this means you aren't reporting to work on Saturday." again I said I was sorry that I was not able to and that had she given me appropriate notice, I would not have made other appointments. She was like, and I quote, "Well, whatever, just fine! Let me tell you this, this is not the way for a person to start a new job." I simply said I'd see her Sunday, but what I should have said was "I agree, it is not a good way to start a job when you are given no training, no meal break, and no consideration that you are a human being." I would be better off working minimum wage as a cashier at the mall than dealing with this for 11.25 an hour. the 3 dollars more per hour simply aren't worth my stress level. I don't know how long I'll last. The worse part is that the regional manager, who hired me, is new to the company, a really positive person, wants to make a difference, and these people who have been there longer are not kind to her, and I heard several comments about her behind her back. I thought it was just this store, which just opened, but I happened upon this site and realize that this wasn't an isolated incident. Crossmark definitely has issues, and unfortunately, by the time these new regional supervisors fix it, and I believe this lady and the other gentleman I met have sincere intentions, most of the employees will have moved on elsewhere. To be truthful, they need to get rid of the supervisor where I am at, she is bitter that she was moved to this store, and she doesn't hesitate to tell anyone who will listen that she hates this store, hates the new hires, and furthermore she hates Sam's Club.

I have been working for Crossmark since April of 2012. It is now October of 2013 and I just quit yesterday. Let me give you a brief run-down of my experience with this supposed company:

When I was hired it was under a supervisor named Matt (no last names for privacy purposes) about 60 days into my employment, he was fired with no explanation given to the employees that had him as a supervisor, and Alex because our temporary supervisor. Problem being, the temporary supervisor was thousands of miles away! I had several issues with my coworkers, they had been the only people in the store for years, and were very petty about what equipment was "theirs" and when I brought the issues up to the super, he said he couldn't do anything about it from where he was. It took well over 3 months for a more local supervisor to be placed. It was another couple of months before I ever met her.
Every single encounter with this woman, be it face-to-face or over the phone, she was rude, had an abusive tone, used language that was unprofessional, and spoke to all of her employees like they were idiots. Finally after things escalated to the point that I dreaded calling her for anything because the conversations always left me in tears, I complained to her supervisor. She was spoken to, and for a while things got a lot better. She was nicer, more helpful, and started visiting our store more.
THEN things went to hell:
1. I had some health issues, and she used my 3 weeks of being on doctor approved medical leave, as an excuse to remove me from my lead position.
2. she wrote me up because she got a complaint that I was not at my cart. I had been on break at the time of the complaint, and my break sign had been knocked off onto the floor. She insisted she had to write me up for it.
3. She cut my hours down so low that I was working only 2-3 days per month while my coworkers were getting several days a week at our store. (I know this was done out of spite because they would travel to other stores in other cities, and I was unable to due to having to share a vehicle with my spouse)
4. She would complain to me for the back room being a mess when I was there the least, and no longer the lead. She would ask me to clean it up off the clock, and essentially do the acting leads job for them.
5. This is a reoccurring problem with all crossmark employees everywhere. They give you 15 minutes to set up and tear down, though this process always takes longer. If you start sooner, you get yelled at. If you don't accomplish it in 15 minutes, you get yelled at. If you go over your time, you get yelled at. Essentially what they want you to do, but won't come out and say they want it, is for you to work off the clock to finish up.
6. The final straw was when, after 3 weeks being gone for bereavement, I returned to work, only to have a medical emergency and have to leave right after purchasing the product for my demo, and my supervisor accused me of stealing from the company, because product was purchased but no demo was performed, never giving me a chance to fully explain, and then suspended me pending review. I later messaged her and told her not to bother anyone with a review, because I quit.

In short, I caution anyone thinking about working for them. You deserve better than how they will treat you.

I found this comment board by accident and I can't believe all of the complaints people have. I've been working for Crossmark over 8.5 years now and I like it quite a bit. They are a massive, international company and there isn't a lot of micromanagement, so yes, you will get employees at all levels who aren't right for the company or even this type of work. However, the company has many different teams. If you don't like being on the events team, call HR and ask about positions on other teams or see what stores near you have openings and change stores. If you don't like driving distances for resets, look at job openings and apply for teams that don't do resets. There are many "dedicated" teams that have very regular hours and no travel. We don't get paid the government rate in mileage, but the difference between Crossmark's payment and the goverment rate is tax deductible, so you can still get that money, just on your taxes instead of week by week. The truth is that the economy downturn hit Crossmark very hard, as it did nearly every other company in the country. They had to do away with things like administration time. They had to cut corners wherever they could...but they are still here and growing and I still have a good job, with decent pay. The insurance benefits aren't fantastic, but not many companies even offer 20-hours/ week employees benefits including medical, dental and life insurance, plus vision discounts and work related disability reimbursement. I even have a 401K with the company and I'm fully vested, so they match my monthly payment to that 401K. Who else offers that to half-time employees? If you're having problems with Crossmark, work on solving them. Don't do anything that will get you fired and if you don't get a response, call someone else. You'll find someone who will help eventually. It's a good job and a good company that keeps getting new contracts and adding new companies that are drowning in the economy. Hang in there. Always remember, you aren't stuck on the team you were hired on. There are jobs all over the company. Good luck and God bless all of you!

I currently work for Crossmark and am waiting for the right moment and trying to gain the support to file a complaint against the company. The employees at Sams are paid for 360 minutes daily, but are illeagally forced to work 30-90 minutes without being paid for it. If this has happened to you we must unite against Crossmark!

I had the pleasure of meeting Melissa Brooks Barragan.She asked me why I was acting strange and what was wrong with me, I have never met her before in my life, how would she know if I was acting strange she has never laid eyes on me in her life. My coworkers said she harasses everyone every chance she gets,

Same thing still happens in 2022. Been there 10 years and new people get more hours then myself.

I'm a new employee and I feel like I've been thrown to the Wolves since Lawrence Merchandising merged with Crossmark and I'm supposed to know how to navigate through everything. Literally I broke my laptop trying to get into complete the training. No help from Crossmark no help from my supervisor what is an employee supposed to do just leave ? I am so frustrated at this point I've had other companies offer me more money. I like where I'm at doing the service work but with no help from the company is leaving me the option of doing what ?

Absolutely by far the most racist unethical joke of a business I've ever seen in my life. Working conditions are nothing short of unsafe and disgusting. Southeastern grocers as a client has to be the most racist rude entitled group of supervisors creating a hostile work environment. No time at home. Hours are ridiculous. I wouldn't recommend this company to a homeless.

Does anyone know about a class action lawsuit filled aganist crossmark in the past few weeks?

Do I have a complaint to make.
I was hired by Crossmark for a 3day part time job the days were Friday, Saturday and Sunday. They expanded it without me agreeing to a 5 day part time job 4 hours a day Thursday Friday Saturday Sunday Monday with a conference call on Thursday at 7pm which meant I had to rush home for plus a meeting every 3 months in Philadelphia.
I worked for Crossmark's client Hills from December to today . Today I resigned never to go back to two hell holes and flea ridden stores, One Petco in Harrisburg and the other PetSmart in Mechanicsburg Pa.
I was hired with an agreement that all I was required to have was a pair of khaki pants and if they didn't send me a Hills Science Diet shirt on time to use a Polo shirt which I borrowed from my son. However the shirt came in 3 sizes too small. I was told all I had to do was to talk to people about Hills Science Diet which I had no problem in doing so. I can talk to the devil and that would not bother me. I wasn't told I needed to purchase black shoes and wear them with black socks and stand on concrete, pick up 40 pound bags of dog food from a lower shelf without a back support and hold a wallet sized organizer in my hands. At the same time I had to take a survey and keep track of coupons to everyone I had given them to who is within 10 feet of me plus straighten out the shelves which was a good hour to two hours of rotating stock. Also I had to check cans to see if they were dented and open cases of foods that were low stock on the shelves but make sure I didn't throw away the bottoms because people need the empty bottoms to place the cans in. I had 3 managers, Crossmark, Hills and the Stores I had to please.and none of them were in-sync with each other. Hills was only interested in sales, Crossmark was only interested in how much work they could get out of you and pay as little as possible and the Stores managers were interested in how much power they had over you. I was getting $14.50 an hour on the floor but when there was a telephone conference which was every Thursday evening at 7pm they would pay $12.50 an hour and they didn't want us to go over 30 mins. But the conferences always lasted longer with questions Hills did not want to answer.
This phone conference was not in the Job Description the recruiter described to me on the phone. I was LIED to. I was told my travel would be paid for. According to the pods my travel was never paid for unless I had to travel a longer distance after the first Job and onto the 2nd job which never happened and my way home was not paid for either. However I had to go to Philadelphia for a Hills meeting (2 1/2 hours from Harrisburg). To get to the meeting for 8:30 in the morning means I would have to leave the house at 5am for unseen traffic and weather problems The meeting ended at 4pm which meant having to battle heavy traffic to the turnpike on the Schuylkill expressway which Philadelphians named it the SureKill Expressway during rush hour during the morning drive in and the evening drive home. And only get 35 cents a mile on gas that cost me $3.65 a gallon and I would have to leave my dog who is old and blind home to suffer not being taken out and lonely. Hills Science Diet company whose motto is they care about your pets. ha ha
I was lied to by Hills who said Nutra reps had been fired when in fact they only had switched days. They are there only at nights during the weekdays to avoid the other reps. I was told in writing to give out coupons to anyone who is 10 feet away which I did then on the conference call they said no you give them out and make a relationship up with these customers. Now picture this Straightening the shelves and rotating stock (not in the job description but Hills wants it done) on a ladder customer walks over and says I want that cage on the top shelf of that rack. You explain you are a Hills rep and you don't work there. You can help him with Hills products but not the cages. They complain to the store manager who walks over to you while you are talking to a customer and yells at you. Now doesn't that make you feel all warm and fuzzy? Or the manager complains you don't smile enough when you walk around. Meanwhile they have sour faces. I bought Hills treats out of my own money and was giving them away to the dogs as sample treats so that the treats would sell. Did Hills or Crossmark do anything to commend me on my creativity NO. I never once got a thank you from the store or from Hills for my over achievements in sales. Instead they complained I was too pushy. I was told I didn't work for these PetsMarts or Petco but for Hills. Then I was told I worked only for Crossmark. Then I was told my uniform and my badge which was amateurish looked like a clone uniform. of the stores.That the Stores wanted us to blend in with the store and not stand out.. They also wanted us to help customers in the store and not bother their staff.which again was not on the job description.
During the cold winter days I had no place to hang my coat so they told me to place it on the shelving behind the foods . When I did this I noticed bags chewed on and then I saw Rat droppings. Last weekend I had fleas on my head on my jacket and in my car because I brought home the fleas from the Petco in Harrisburg on Jonestown road. I fogged my car and took care of the flea bite welts on my back head and legs. Yesterday I found 10 fleas on me I didn't have my coat it's in the cleaners but I picked off 10 fleas that bit me . Between the managers yelling at me and the fleas I called my fiancee and told him to come and get me I was leaving . He walked in and the manager ran into his locked office. I gathered my things and walked out. After discussing this experience with my family I decided that Crossmark along with the lying Hills Science Diet company is not worth working for,

I worked from Crossmark for two years and had a few great supervisors...However, I had a difficult time with one of my assignment stores, Super Walmart in Sanford, ME., and especially with one of their sub managers, Crissy...things finally came to a head and we both let each other know how we felt...she walked away and I asked her how that left me...and she said, "you had better call your manager when you get home as I am going to call her." I did call my manager, resigned, and was told, "Don't worry, you are too valuable to let you go...We will find something else for you:. An hour later, she called back and told me I was terminated...Sad...no explanation...Obviously, the manager, who has now left Walmart, called in, they listened to her, and didn't even give me a chance...I knew I was licked when I came home...and called in...and resigned...but the supervisor telling me they would keep me and find another assignment for me, and then calling back, with no explanation, and telling me I was terminated, was bad policy...A former supervisor, after listening to the scenario, said that Walmarts are getting increasingly difficult to deal with...So, all of you are thinking of accepting an assingment for Walmart with Crossmark, be forwarned...they will give you assignments with threats, and there is no way you are going to get the dept mgrs. to carry through with your requests...it is a losing battle...the first year with them was great...no pressure...audits...merchandising...getting to build relationships with the managers...I had four stores in the beginning...and stupidly gave up the favorites because of the gas situation...I stupidly chose the Sanford store as it is only three miles from me as my only store...semi retirement...

My company just got taken over by crossmart and now I am scared that it will all go to hell.

The lawsuit is based in part regarding payment of time worked, which includes logging into CM site and obtaining work for that day, time to print, drive to and from.

Hi, I'm a juice specialist in Edison, NJ and recently there was a new hire (Angelo) and he's the boyfriend of a current employee (Katherine). Between their private conversations (while at the station), long bathroom breaks, and lack of attention to production, I'm filing this complaint. It makes me feel uncomfortable and is unprofessional.

she gave someone my days took me off schedule one day it was my off she told if i want do nun i can levea she come in work smelling like alcohl she say about me get on bus it not transpotation i really dont want work with manager like cherly see @ crossmark.com

I have worked for crossmark events in the northwest in walmart for nearly a year, became team lead and have not had any situation like any of you nor complaints. It possibly does all depend on your supervisor, but mine has done nothing but help :) I have no regrets on taking the job (except for retail but probably cuz im new hehe) and don't plan on leaving the company anytime soon.

They have many "ways" to get around "professionalism."

I was hired for Crossmark out at Sams Clubs they had me work 5 days.then they told me the could not hire me because of my back ground check.what a joke

I have been mistreated by this company myself. I have not found a new job yet UNFORTUNATELY.

As of Nov. 2010 and ongoing: Recently, this company has been contracted to work in Sam's Club. The Crossmark company has not done their job well concerning hiring their Retail Supervisor of Events (RSE). They were not supervised well by upper management in Crossmark. The upper/senior management let the first RSE assigned to this Sam's Club conduct Vendor funded events with an employee working for Crossmark conduct an event for that Sam's Club at the same time. That means falsely reporting that the event was run as paid for to the Vendor when those funds were being used to run a Sam's Club "Road Show" event simultaneously. The RSE had done this repeatedly between February and October 2010. Crossmark did not oversee what was happening in the Club. There was much favoritism shown by this RSE for the benefit towards the past Sam's Club sampling employees (let go by Sam's Clubs Jan 2010) who were hired by Crossmark for positions within Sam's Club. These X-Sam's Club sampling persons do not follow the Crossmark rules and guidelines for food sanitation/safety set by the Health Dept. Why are they allowed to still be there in this company if they are not following the guidelines for food safety or what they are supposed to do while conducting an event? There are several reasons you do not want to work for this company. See the other complaints here for more information on this company prior to accepting a job with them.

you are at the mercy of the supervisor for work schedules, cross him and no more hours except 1 day a week. I do hope everything works out for everyone, and forgive and move on as they say. have a great New Year!

Yah, Crossmark is not doing a good job at all!

Everybody is quitting Crossmark but nobody is standing up for their rights this is why it will continue to happen.
Everybody who have been abused at Crossmark need to get together and put your complaints together and sue the company.