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Crossmark
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Crossmark Complaints Summary

15 Resolved
40 Unresolved
Our verdict: When using services from Crossmark with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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7:31 am EST
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Crossmark Employee complaint

I went to the Sam’s Club on Manhattan in Harvey, Louisiana. I went to grab a sample for my daughter and the lady slapped my hand and yelled at me. Like I was a child! Another customer told me that the lady did the same thing to her teenage daughter. I told a sams employee but I was told that they’re employed by cross mark not sams. But that they would tell her supervisor. Of course she did not apologize and proudly gave me her name so I could report her. The nerve of this disgusting individual.

Desired outcome: She should be fired. She’s lucky I didn’t press charges on her.

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7:24 pm EDT
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My name is Nicole Snow Today Thursday September 28 I was supposed to meet someone named Mark at Newington new Hampshire walmart for a walk through i was a new employee and was in process of starting my online training today. On Monday 25 a woman named Liz that was going to be my supervisor was supposed to call , she didn't untill the next day Tuesday...

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12:56 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I was verbally assaulted by a older white male by the name of Earl (garland location; supervisor Michelle )I am black women working in a large busy location this man cursed me made a scene I do believe he could have possibly been drinking he served the alcohol...I informed acting supervisor on shift and I was then informed he has done this type of thing...

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Is Crossmark legit?

Our verdict: Complaints Board's thorough examination reveals Crossmark as a legitimate entity with notable strengths. Despite a 27% resolution rate on customer complaints, which invites a closer look, Crossmark stands out for its commitment to quality and security. Clients considering Crossmark should delve into its customer service record to gauge compatibility with their expectations.

Crossmark earns 94% level of Trustworthiness

Perfect Trust Endorsement: Crossmark achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Crossmark. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Crossmark.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Crossmark website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up Crossmark and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Crossmark's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the crossmark.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Crossmark. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:35 pm EDT

Crossmark Retail supervisor

This is an ongoing problem for the company the site supervisor for store number 8275 address 1615 interstate 10 beaumont texas she is being personal instead of being professional the most recent incident was when she remove the worker for the schedule due to her breaking up with her daughter she is never doing her work her team lead do everything she supposed to do she sits in the office on her phone or making tiktok's or she don't even come in or if she wonts to leave that's exactly what she will do and state she don't have to tell nobody when she leaves because she is the supervisor so she can do what she wont when she wont and that she still going to get paid wither she is there or not she on salary and she bragging about getting raise when her team lead do all the work and the team lead not even getting her pay she been team lead since last year she talks about everyone she keeps a lot of mess up in the facility and workplace she plays her workers against each other she discriminate against gay men its a very unhappy work place there is always some type of drama she tells people personal business also using that's against them she needs to be terminated the last team lead has a on going lawsuit against her for defamation of character because he wear skirts and she started rumors about he which lead him to leaving the job its too much they just need to send someone to investigate and she needs to be suspend because everyone is scared to report her she gives intimidation tactics so we wont report her something has to be done these worker work their behinds of but she get a raise for sitting down doing nth im tired of my child coming home crying because of the mistreatment for her supervisor the team lead is the only doing her job so we as parents are wondering when she isnt the manager/supervisor because she is the only one I see actually doing what she supposed to do every time I go into the store whish is at least 5 days out of the week something has to be done I feel like she is retaliating and if nth gets dont after this report I will have to proceed with file a law suit after the eec and last thing least why wont she give the employees corporate phone number all this could have been avoided if someone would have been doing there job the team lead would be the manager not her she abuse her authority and thats not acceptable and going to do whatever it takes to get it resolved

Desired outcome: REMOVED AND REPLACED

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2:56 pm EDT
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Crossmark Accelerate360

Your vendor keeps coming in to my store and doing my vending for me and the boxes have my company name on them, this needs to stop, its very disrespectful, especially when I go in to do my order and its already been done by your company! Ive heard of corporate greed before but this is rediculous, im working the Toppenish WA store, its not fair to me that your vendor takes my income away from me, theres a reason why your called a 3rd! Party vendor!

Desired outcome: Stop stocking Accellerate 360 merchandise!

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7:22 pm EST
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Crossmark Sexual harassment and unfair treatment with hours being taken away as a punishment

A new district manager came in on 8/26/2022, pursued me with sexual advances and inuindos, non stop, it continued for couple months love bombing me until he used his authority to force me into relations with him when he came to my city, said he was moving here and then turned into another person out of nowhere and decided to start punishment by removing (stores) hours from my mplans aka hub, he is a narcissist and will continue to pursue new reps that are hired for his supplies, and do ill will to the ones he has already subjected his self too in including talking offensively about them and giving out personal information to use against them.

Desired outcome: To not be able to use his job or authority figure to gain new supplies to his advantage , protect the regular and new potential reps from this mans control .

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8:16 pm EDT
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Crossmark The team lead

Her name is Susanne and ìò I only worked with her two times before today. The first time I got injured by falling off a ladder and busting my head open, and had to go home but i didn't want to. She said my hair was pink in the back so because of blood I had to go - the second time she told me she was going to let me go if I didn't get the 3rd project done. She made me resign anyway. She said maybe merchandising wasn't for me and i LOVE IT, and everything I did was wrong to her. Even wearing a backpack or fanny pack to keep my billfold, keys, phone and such. When she told my supervisor, not me, that I was slow and everything had to be redone, That was a flat out lie! Out of an 8 ft section one tag was in the wrong spot. She had me fired from Publix today. Previously she had taken 6 assignments away from me, from Publix, me being third party. Survey paid me $191 each visit which I lost to her. ACM said they didn't do that to them, so then she just lies to get people fired.

I love working for Publix. I try my best to do a good job but I've been left by myself every time except today. I cannot work as fast as two people she has and been there for 7 years. Crossmark is worse than all merchandising companies because of her. She didn't even give me a chance. The guy I worked with today was very informative and nice plus helpful! I was so happy to have a teammate finally! We were going kick butt tomorrow working so fast and so hard to show her what I can really do, no mistakes, not even one, but not now. She wouldn't let me sign out, or clock out, only to leave early while everyone else got to stay and work. I love to work... atleast three jobs if I can, but now I work 7 apps and Publix was my favorite. Plz don't let her take this away from me. I've already lost enough work because of her. She belittled me in front of others and I didn't like it. She is verbally abusive for no reason. I've never been treated so unfairly until after I told her I have a mental condition because had a huge brain tumor I had to get removed 4 yrs ag.o I work to get my mind off of my PTSD. And i work for depression. I take medication for that. I'm fine now but it changed her expression when I told her that today.

I just thought you all would want to know. I would if I were you. Bless you and thank you, for taking this seriously.

Teresa Shaver

Desired outcome: To work for Publix again

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5:14 pm EDT

Crossmark Manager carlee winters, sams club la marque

Starting today, I have worked for Crossmark for three months. Miss Carly makes every effort to be little her employees. She refuses to call me by my first name, despite my largely printed name tag. Today, she threatened to write me up for “taking a long lunch“, when I had an emergency situation in the bathroom. When I attempted to explain to her that I was only in the bathroom momentarily, she began about how I’ve “been gone for my cart all day “. Many others have witnessed me displaying my product for today. For the past three months, Miss Carly has been singling me out from other employees. When a similar situation arise with another employee, they were allowed to go home early. Frequently, there is extreme favoritism and almost bullying in a setting that is supposed to be professional.

Desired outcome: I feel Miss Carly should lose her job, there is no reason why a 40+ year old woman is bullying someone who just graduated high school.

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11:01 am EST

Crossmark Club supervisor never available

You have a club supervisor who works out of the Sam's Club at Lakeline in Austin, TX that never seems to be available. I've complained in the past. I've had questions (not complaints - I know why she would want to avoid those) multiple times and the person on the floor could not locate her. I've complained about this before and instead of getting better it's only gotten worse. I think her name is Rachael but that is all I know. Someone needs to make sure that either her floor people are better trained, or she is available to help them. I'm really disappointed in this service.

Desired outcome: Ensure she is available for working with her people.

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12:03 pm EST
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Crossmark Not being paid a allowance as promised

If your supervisor tells you they will pay you a stipend for covering extra stores, DO NOT BELIEVE IT! Luckily I have this all in writing and will keep following up until it is paid. I am going on 2 months now and they keep telling me each week that it was submitted.

FYI theu only pay .26cents per mile between stores yet the state allowance is .59 cents. They will not reimburse for any tolls you go through to get to your stores, they will ask you to take the long way around (17 miles out of my way) to avoid those tolls but will only reimburse you for the shortest distance (through the tolls) to it's a lose, lose situation.
If you ever have Amanda Davis as your supervisor, I pray you have the strength to call her out on all her wrong doings! She should NOT be in this supervisor position!

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Update by Crossmark
Jan 14, 2022 12:06 pm EST

Find another company to work for, you will be stuck at the same pay rate, no raises and mileage reimbursement is a joke... .26 cents, yet the state is at .59 cents per mile.

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7:01 am EST
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Crossmark Crossmark

I work for Crossmark in athens ga. Been there going on four years now! I don't understand why part time people do not get raises? Even full time hasn't got one since I been there! My district manager says part time people do not get raises, that's not right! Why? Cost of living or something. Everything going up but our paycheck! I have been working full time hrs lately because of no help but nobody wants to work for 10:75. They laugh at us when we tell them. It's not easy standing behind that cart for six to eight hrs with only 30 min break!

Desired outcome: Need a raise

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4:40 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company was helped and promoted by my wife, Jennifer for years. She fixed and solved many of the different issues at several locations at the request of her regional director, John Moore. My wife was interviewed for a market manager position, until a much younger, less experienced supervisor from outside of my wife's market was hired for the position...

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7:39 pm EDT
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Crossmark Complaint about supervisor

My name is Tonya Bradshaw #852021. I am filing a report against Angela bowels and pam Lane. I applied for a job as a supervisor at the Arvada store. Angela and pam where on a three way call laughing at me. I feel discriminated against due to me being Black American and them making excuses to me why I don't qualify for the job. I know I am more than qualified if given the chance.

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8:25 pm EDT
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Crossmark Rude unprofessional employee

You have an employee who works at the location on 8130 N. Church Rd., Kansas City, MO 64058 she was very rude to me telling me to get out of her store just because she had prior problems with me and it was very unprofessional her name is Shelbe Chenoweth. She is an assistant manager and if she thinks it's okay to talk to paying customers the way she talked to me that's not any position for her to have. She even posted about it on social media she's that unprofessional. I am highly dissatisfied with the service this girl provided me.

Desired outcome: Her employment to be terminated

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1:25 pm EST

Crossmark Retail sales

I quit Crossmark 2 weeks ago for health reasons. I have Rhuematoid and Psoriatic arthritis. I have had procedures, tests and doctors appointments almost everyday for 2 weeks. I have the shipping label and box for my tablet. Fed Ex is picking it up tomorrow. Now, about the binders and product. I told this woman to send me a shipping label and I would have it picked up and shipped back. But, nooooooooo! This woman has harassed me everyday through Crossmark email, my personal email, phone calls and text. She just text me without any prior notification that she is on the way to my house! I have everything sitting in my driveway! So, if anything happens to it, she is responsible! I do not want some lady, that I hardly know at my house! She better not come to my door!

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9:29 pm EST
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Crossmark manager/ gm/ andhr

On November 7 I was going to lunch and witnessed a theft I told an employee from Sam's and a mgr then I called the police. I did not know about the protocol for Sam's club or Crossmark. After everything took place im the one being shamed for doing what I thought was right. I have been with Crossmark for 3 years been loyal and persistent everyday of my scheduled event. I am now on suspension until further notice. That is discrimination in all parts. Does anyone know what I can do about this? I worked at the Flagstaff store. Ever since the new manager came in he's been trying to find a way to get rid of me. I've been bullied and harassed he didn't do anything about it. Grow some

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Update by Dogs911
Nov 09, 2019 11:11 am EST

I'm going to fight this I was put on suspension for no reason. I was on my lunch break there for I was a member at the time this occurred. I would like to have my job back. I have learned the policy now for Crossmark and Sam's club. My mistake is taking in consideration and will not happen again. I would like some answers and information on what I can do to be reinstated.

Update by Dogs911
Nov 11, 2019 12:44 am EST

I worked at the Flagstaff store for 4 years. Love my job. Loved the manager we had but she transferred. We get a male manager who from day one discrimination started with him against me. I complained to him that I was being bullied, harassed and a hostile work environment. He did nothing but take my promotion and wouldn't let me do the lead job I was assigned before he came along. He's a disgrace. He told lies about me to the GM to make himself look better. He is very close to the person who was bullying me even affectionate. I want Justice and resolvement . I'm still on suspension for no reason. Attorney will be notified

Update by Dogs911
Nov 09, 2019 10:51 am EST

I never got a handbook. The manager would not share this information

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9:02 am EDT

Crossmark employment

Avoid working for this company at all costs. Hired me for a food demo job that didn't exist. I went out and bought my uniform, shoes and accessories I would need totaling $180 then got told by the club supervisor there was no openings and the "recruiter gave you the wrong information" . Now I'm sitting here with no job and a pile of clothes I can't return! Terrible company, no professionalism and a total lack of communication or properly trained office minions.

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5:05 pm EDT

Crossmark misconduct of incident reporting

I have complained about a member multiple times harrasing me, and have spoke with several personnel. They all say they will tell Sammie and view cameras and get back with me but yet nothing has been done still. The complaint was against a member( mr. Don the OU guy), he was harraing me because of a situation he encountered with another employee, but he just keeps verbaling attacking me every time he comes in the store. Also against a girl nane kashlynn because she has allowed me to sit in her car multiple times before as well as on 10/10/2019 have a full conversation with me, the falsifies i just got in her car without permission. But she opened the door for me and never once ask or told me she didnt want to visit with me or for me to be in her car. Now my job is on the line because she made a false report. How do vendors employee get protection for this type of thing? Will i need to start a law suit?

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3:46 pm EDT

Crossmark personal

Certain employees at this company are very rude and are not professional when responding back to other employees. This Company also accuses and harasses employees and things not proven to be true. When proof is peovided the company still is nonchalant about the situation and doesn't look at the proof provided to clear up situation. Also company is not considerate of an employees well being working miles away from home. Ive been trying to contact someone other than the two people who keep dancing around the issues at hand and can not reach anyone with my concerns of my Well being being so many miles away from home. What was written in the statement below was very unprofessional to send to an employee who is trying to survive and is concerned about being warm to continue to work for this company

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Butterfly19!
, US
Oct 16, 2019 7:39 pm EDT

Where are you located?

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6:52 pm EDT

Crossmark event specialist

Karen the ES at the Kenner store, #8261, is very rude to not only customers but I have witnessed her being rude & degrading to her fellow employees. She's not a good ambassador for crossmark! I think she is a boss & she walks up & down where the other employees have the carts giving samples & she says embarrassing things to her coworkers. If she needs to tell a coworker something they should be told in private not in front of everyone in the store

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Crossmark contacts

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