Paschall Truck Lines Logo

Paschall Truck Lines

Having problems with Paschall Truck Lines?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

+1 270 753 1717 (Customer Service)
+1 800 626 3374 (Customer Service)
+1 888 721 3407 (Company Drivers)
+1 888 953 9292 (Owner Operator / LP)
+1 888 885 0366 (Training Department)
3443 Highway 641 South PO Box 1080
Murray, Kentucky
United States - 42071

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Paschall Truck Lines.

We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Complaints & Reviews

Feb 09, 2018

Paschall Truck Lines, Inc. (PTL) — Night Shift , DM "Larry"

MY husband is a driver for PTL, he has submitted numerous messages about the weather and his fear of his and...

Paschall Truck Lines, Inc. (PTL) — Lease Purchase Rip-Off Program

July 3, 2016 Hello Concerned Reader: Thank you for arriving at this letter and reaching thi...

Murray

Paschall Truck Lines, Inc.Maintenance escrow money

I was hired into the lease purchase program of PTL, paschall, , but paschall don't lease trucks, they lead you to believe they do until at the end of orientation, than you find out. It's quality leasing and sales, , false advertising to bring in drivers, the big problem is, , they take out maintenance escrow on your truck, mines is 300.00 dollar es a week, that money is yours to use for repairs on your truck, , but is never use for your truck, paschall takes the money out of your payroll instead, no matter how much you make, that there gives you a small check or no check, , they lower your miles so you have to stay longer on the road, now once your maintenance escrow is 5.000.00 dollars they cut your miles more, making it hard to live off, they try to get you to quite so they take your escrow money, one of the excuses they use is, safety problems, , I ask dozens of times to get my truck fixed they refuse and maintenance lead me to believe there no problems, there is 5.000.00 early termination fee, if you leave the company, , that's why theyes detour you from repairs, , it's a scam! Drivers leave and PTL takes there money and there check, ,

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Paschall Truck Lines — Fired

    I started 12/02/2014.I went out with a driver by the mame Clyde Johnson 16415 everything was okay until he...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Paschall Truck Lines (PTL) — Worst I ever seen in 20 years driving

    Been driving for 20 years and only thought I seen bad. I wish I had the money to leave. I just hope other...

    We are here to help

    • 16 years' experience in successful complaint resolution
    • Each complaint is handled individually by highly qualified experts
    • Honest and unbiased reviews
    • Last but not least, all our services are absolutely free

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Paschall Truck Linesfalse ads,;iars and cheats

    paschal truck lines turns in false collections ono/o that terminate...Their sub Trinity Nationwide carriers, bankrupt stranding drivers...They file with a co called PFS, no address other than po box in IL for collections claiming thousands of dollars owed when they actually breached thier own contract with holding payroll...


    Pathetic operation fulll of liars and cheats...cannot trust them...
    Call E Pennington before you lease [protected]

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Paschall Truck Lines — Bad place to work

      this is the by far worst place anyone could ever work. this place has no communication skills at all and god...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Paschall Truck Lines (PTL) — Poor Treatment & Disfunction

      My husband was hired and sent to Murray KY for orientation. When orientation ended, they did not have any...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Paschall Truck Lines — monies owed

      Let me start by saying that promises made aren't always what you get. When I went through orientation...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Paschall Truck LinesPoor treament

      At PTL the drivers are treated like they are a bother or an enemy. Their staff is rude and disrespectful.They don´t want to hear anything from the drivers. They will assign you to one short crappy load after another. And the expect the drivers to just EAT IT!

      Until very recently, PTL failed to invest in APUs even though most of us knew that fuel was going to be a problem. They expect drivers tp freeze in the winter and bake in the summer. Not caring about how this will affect the drivers health or his ability to drive safely.

      If a driver idles the truck to stay warm or cool they will harrass the driver. Then if he still idles the truck, fire him. It dose not matter that you may be sitting in South Florida in August or Green Bay for 34 hours in Decembr for 2 to 3 days waiting on a load. You could die in the truck they would not care.

      Road maint is a joke. Everything is a major hassle to get fixed. Even though they have e-shop it will still take forever to get something fixed. The road maint staff are also rude and don´t give a damm.

      The management style of PTL is one of conflict or better pass the buck. Because it is privately owned Randall Waller can make all the stupid decisions he wants and he dose not have a board of directors to veto his stupid ideas.

      Nobody can speak up and explain that maybe this is a bad idea. Management dosen´t want suggestions. If there is a problem they will kill the messenger. And money is the bottom line.

      For instance, maintenance´s job is to cost effectively fix trucks and trailers. The trailer fleet is very old. They require a lot of repairs. At PTL it is better not to fix the trl and make it look like your department is within budget that to explain to the owner that his trailer fleet is old and that you dept needs more money to maintain them.

      In operations the staff dose what´s easy and expidisous for them. At the cost of the driver and sometimes the company. They don´t care if they get you home for your kids birthday or holy communion. They don´t care if you miss appts. They could not care less if you are going broke and can´t suppoet your family. They will do what´s easiest for them. And if a driver speaks up, stands up forhimself, his miles will drop to nothing and will be fired. PTL wants mindless robots or slaves.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Ve
          VeryUnsatisfiedDriver Feb 24, 2009
          This comment was posted by
          a verified customer
          Verified customer

          I agree 100%. I got blackmailed to quit just right after Christmas. I got back to Murray after waiting 3 days for a load in bum [censored] Louisiana. And after I got home I came back and was promply let go. Cud they have done this before christmas and saved me the roundtrip crappy Greyhound bus trip. Well maybe not, cuz that wudda dampened Christmas. But the writting was on the wall. As back history, I overheard while waiting at the Training Dept desk back not too long after they cancelled the idiotic Students training students recruiting program, that they were looking to layoff as many students that they could. Well I tried to keep my nose clean. But I had an incident in Illinois at a Fedex/Watkins site where I scrapped a ballast with the driver side trailer tandems and bent the tires and the front of the tandem was off tracked. That was in Late Oct/early Nov 2008. Well, I had already went to Safety in Nov. and signed a probation letter that stated I could be let go for future occurances. Well After Xmas I was brought back in and told that the trailer substained $1500.00 damage and that the owner frowned on anything over $15.00!!! $15.00...I guess you could cause alot on $15.00.
          Well I was told I could leave it up to the owner to decide my fate and possibly be terminated and all the info put on my DAC report or I could resign and be scott free, nothing reported. This I considered Blackmail. But what could I do????? So I decided to resign. But later finding out most companies would let no more than two on your record like this and still hire you. PTL management is nothing but a bunch of arrogant SOB's whom I tried to be nice to, but they treat you like kids or slaves. There has been many times where I could tell they never listen to what you say even when you where in their face and would respond totally off topic from what you told them.
          I am glad I will never be considered back for employment becuase I shouldnt have worked for them in the first place.
          The miles were good at first, but tailed off considerably. Could care less you get home. Had hometime put in the Qualcomm at least 7 days in advance and was always sent to Florida!!! Florida is a hell hole for backhauls!!!
          And then after getting a load to Georgia while near columbus, Oh to stay there and wait for swap and sat two days in the cold and then they [censor]ed at us for waiting and tried to blame us for holding up the load.
          Again! They could care less about the driver or his pay.
          Their great pay package is training at $0.18/mi for 30, 000 mi (I worked Sept 29-Dec 31, 2008 and had only 21, 000 mi and I worked as a team driver and didnt clear the training period.)
          They paid $0.31/mi after training. And dont get me started about orientation. It sucked.
          They expected an semi trained driver to know in a few mins how to adjust the slack adjusters and then move on!!! Come on!! Also everyone lies. Said the orientation was 3 days, everyone in the class heard it and yet it was five days and they wouldnt pay us more and said noone told us that and passed the buck.
          This company is not one you want to work for, take it from me, not PTL, they will be biased. I had first hand working experience on their tactics.

          0 Votes
        • 38
          383blaze Feb 27, 2009

          yep, , same ole PTL, , came through there in oct last year, went through orientation which i didnt think was too bad, just happy i got a job, hired on the 17th, sat 3 days after orientation waiting on truck, still not too bad considering, it started the first day i sat in the truck, got dropped in chattanooga to pick up truck, sat 4 days there in the truck waiting on load, keep in mind you dont get your orientation money until you actually accept your first load, so four days, on my dime which ticked me off but i let it go, afterall i needed to work, 4 weeks later i got home, after begging for 8 days, , left with nothing, they said we would be routed by the house to pick up our stuff, , didnt happen, i bounced in january, , the miles had fell so much that it was costing me money to work for them, so i had to do what i had to do, they are extremely disrespectful, the office ppl fail to recognize who pays the bills, , i argued daily with these ppl, finally had enough, i was down to -800 miles a week, just basically living in the truck, sure im not welcome back, when i quit, i deadheaded from Harrisburg PA to the house, waited 2 days and went to confront them, i went to the front desk at the north lot asked for larry, , mind u, me and this guy had it out on phone day earlier, he said i could go to hell and i was a piece of sh** and other comments, so i decided to go see him, as soon as i told him who i was he proceeded to call murrays finest, keep in mind im 6'5 250 pounds, , dont think he knew who he was talking to, needless to say i didnt get the last 700 miles or so outta them and am still looking for work but anything is better than PTL

          0 Votes
        • Wo
          Worst company to work for. Aug 16, 2009

          I just came back from Murray, Ky. PTL Recruiter told me they were going to find me an empty trailer
          to take to Murray from home. I am an owner operator, In the class there was 4 owner operators all from different places and no one came with an empty trailer to orientation. So the empty trailer to arientation to pay You to get there is BS. When You get there they treat You like crap, like You owe them something. They are mean and seem not to care about any one. I was there for one and a half Days and witness about 3 owner operators who quit. I spoke with them and they all told me the same about the company. They all said the Company do not care about Drivers, they just care about making money and that is it. They told me about the empty and loaded miles pay is all BS because they do not want to run You empty. If they do not have a load available near after You Drop, You will sit and wait for as long they want You to wait. They told me they can not run more than 1800 miles in 7 Days, so You do the math. I also spoke with a few company drivers and non of them seem happy. PTL hires about 40 to 50 student driver per week Year round, this is probably double the trucks they own. So this means they can not keep anyone working for them. I spent $700.00 in fuel going to and coming back from Murray but I am glad I did not sing on with them. Everything they tell You over the phone is a lie. Even if this was the last trucking company standing alive. I have never seen a Company that lies to You as such large scale. I will never work for them, I will rather quit trucking at all. Even if this is Your
          last choice for a Company to work for, DO NOT DO IT!!! Change career.

          0 Votes
        • Re
          realtruckdriver Mar 02, 2010

          I really don't understand all the crazy people on here, I have been driving for PTL for years now, and I have to say overall...I am very happy here. Do I have bad days..yes, do I have great days...yes. When I first started at PTL, I had a dispatcher I couldn't get along with at all, I asked to be put with another dispatcher and we get along great. There are ups and downs in the trucking industry, freight out the ###, then freight slowed. If you any knid of a truck driver you would know this...guess your not!!! I had a death in the family..not only did PTL get me home asap!!! But they also sent flowers on their behalf. How many companies have you worked for that cared that much!!! Especially one of that size. Is PTL the company for everyone NO, I ran into a driver at the home office lot, he was acting like a crazy person!!! Saying he wasn't getting but around 1500 mile per week, I found that strange since I had been getting around 3000 miles per week. So as I listened further I realized what was going on...you see this driver said he had to be home every weekend home on fri. and out on mon. and PTL did that for him...do u think he was satisfied...OH NO! He then wanted to blame PTL for his miles...see where I'm going with this guys????? If your like that driver...then NO, don't waste anybody time or money! If your willing to work and make a good living for you and your family then YES, call PTL...I DID and I LOVE IT HERE!!!

          1 Votes
        • Mi
          Miranelle Jul 06, 2010

          I Read the information and its great!

          You might be interested to this related
          site also, pls do
          Check here at :
          http://www.efreightdirectory.com/

          Thanks!

          0 Votes
        • Ch
          chris72 Jan 05, 2011

          I did everything ptl ask me to do after driver totaled my truck and they still beat me out of 2k what I also found out was when I leased on they faxed me 15 pages to sign funny thing was they left a few pages of the actual lease agreement out I had no idea until later but the fax shows how many pages was sent and received so I have proof the pages was never sent so we will see what the court says.

          0 Votes
        • Re
          Redd077 May 10, 2013

          I currently work for ptl and i have to say that this company without a doubt is the worst, most dysfunctional company that i have ever seen, i get about [protected] miles per week and when i talk to drivers services they point the finger at me as to why Im not getting any miles, saying that its my fault and giving me oname excuse after another, i requested a new fm 2 weeks ago and they still refuse to give me one, there are times when i have sat for 5 days with no pay bc they don't have any loads at the time. Please heed my warning, stay away from ptl or you will most certainly regret it.

          0 Votes

        Paschall Truck Lines — crap ### company

        i worked for PTL from 6/1/07 to 9/30/07 and the people who dont have a complaint about this company are very...

        IN THE NEWS

        Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
        A consumer site aimed at exposing unethical companies and business practices.
        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
        You'll definitely get some directions on how customer service can best solve your problem.