Crocs Retail

I recently had an experience with Crocs that left a sour taste in my mouth. At first, I was excited to try out their products and decided to make a purchase of three pairs over the phone since they were not available in stores. However, I found myself disappointed with their customer service.

There was a pair of shoes that I really wanted that oddly were priced at $39.99, but they were not available in the color I preferred. The salesman suggested an alternative color that was priced at $49.99, but he promised to adjust the cost of the shoes to $39.99. I thought it was a fair and reasonable solution, so I agreed to the purchase.

Unfortunately, I checked my credit card statement and discovered that they had charged me the full price of $49.99 for the shoes. I immediately called their customer service line to clear things up, but I found myself on hold for half an hour before reaching a representative.

To my dismay, the representative refused to do anything but issue me a credit to purchase more from their website. I was not interested in buying more from a company that had just ripped me off. It was frustrating and disappointing that they were not willing to address the issue and refund me the $10.00 that they overcharged.

Overall, I am saddened to say that my experience with Crocs was not pleasant. Although I do like some of their products, I do not think I will be making any more purchases from them anytime soon. It's a shame that their poor customer service has ruined what could have been a good shopping experience.

Got some crocs from their website few weeks ago, and man do I got some things to say! So, I ordered these cool crocs for 44.99, originally 49.99, on September 14th of this year. But, every time I tried to add these bad boys to my cart, it charged me the full price of 49.99. Kinda felt like I was getting crocked over, right? Anyway, I still wanted these crocs, so I placed my order, thinking I would get it all sorted out with customer service later. But, as of September 23, 2019, I ended up having to send 3 emails, talking to 3 different peoples on the phone, and even using their online chat function. And guess what? They said they couldn't do anything to help me, even when I showed them my screenshot of the original, cheaper price! Yeah, they told me they don't price match. Can you believe it?

Anyway, it's a real bummer, because these crocs went on clearance for 29.99 later on. And I was thinking, "why am I paying so much for these things?" Wish I had known this before. It's really made me question their customer service and policy, ya know? Crocs are great, but their website and customer service could use some improvement.