Crocs Retail

Got some crocs from their website few weeks ago, and man do I got some things to say! So, I ordered these cool crocs for 44.99, originally 49.99, on September 14th of this year. But, every time I tried to add these bad boys to my cart, it charged me the full price of 49.99. Kinda felt like I was getting crocked over, right? Anyway, I still wanted these crocs, so I placed my order, thinking I would get it all sorted out with customer service later. But, as of September 23, 2019, I ended up having to send 3 emails, talking to 3 different peoples on the phone, and even using their online chat function. And guess what? They said they couldn't do anything to help me, even when I showed them my screenshot of the original, cheaper price! Yeah, they told me they don't price match. Can you believe it?

Anyway, it's a real bummer, because these crocs went on clearance for 29.99 later on. And I was thinking, "why am I paying so much for these things?" Wish I had known this before. It's really made me question their customer service and policy, ya know? Crocs are great, but their website and customer service could use some improvement.