The complaint has been investigated and
resolved to the customer's satisfaction
Cricket Wirelessbilling

Ever been completely screwed by cricket? Do you call and call but can't get a live person on the phone who knows what they are doing and does what they say they will do? Ever get looped around their automated system and can't get a supervisor or the manager's name?

Well I have done the research for you!!!

I just got off of the phone with their parent company and here is what you need to solve your problem:

Leap wireless [protected]. Keep trying if you get voicemail. Don't leave a message. Someone will eventually answer if you keep calling. It is a toll free number. Tell them you want to escalate a complaint against cricket. The person answering will ask you how you got the number. Cricket's own website advises that leap is their parent company. I googled leap and got the number.

Ask for the escalations department and tell them your problem. If you want to send something in writing, the escalations department fax number is [protected].

Cricket's legal department number is: [protected].
The address of the legal department is: 10307 pacific center court, san diego, ca 92121

Go get 'em!!!


  • Sh
    Shailo Apr 06, 2014
    This comment was posted by
    a verified customer
    Verified customer

    First let me explain that I am a single mother to a small child as well as a full time student for the past three years. I do not receive child support and my sole income is my student aid. Due to this fact, I am in the habit of paying online, to each company I use, money that will carry me through until I am due to receive my next aid. I had the lifeline plan and originally my monthly bill was 36.00, but because of a mistake either on Cricket’s side or Lifeline, my $10 discount was cancelled, leaving me with a new monthly pre-paid balance of $45.00. On January 22, 2014, I paid online with my Wells Fargo bank card, $252.00 to Cricket. This would have paid my bills through August, until the bill went up to $45.00 (which of course would have shorted me a month or two, but no big deal). Yesterday, on April 4th, 2014, because of bad service both from customer service agents and the phone itself, I called in to Cricket to cancel my service as well as inquire as to when I would be receiving the $114.00 credit still left in my account. I was told that they would cancel my service but that they would not send MY MONEY back to me. When I asked the agent “WHY?” he could not give me an answer. He admitted that it was my money and I had no contract with the company but could not give me an answer as to why I would not get money back that I had put on the account for future bill usage that I was not going to use. Due to bad service on the phone, after having quite a lengthy conversation to no avail, I lost signal. I then called back and spoke to another gentlemen in the cancellation department and explained my conversation with the previous agent. He looked up my account and told me the same thing, that they could not give me my money back. I asked to speak to a supervisor and was put on hold. During my hold time, I again lost signal and was disconnected. After that I tried continuously for at least 2 hours to get through but their automated service kept telling me that there were no agents available. I may be drawing conclusions, but since that had never happened in the past, I found it a little strange. I attempted to call the BBB, but just my luck, it was after hours (I will be following through on Monday).
    I decided to call a local Cricket store and explained the situation to a salesman on the phone. He then gave me the number to the corporate office in Reno. I called that store and spoke to a gentleman named Damien. I explained the situation to him and he told me that I needed to cancel service and then they could put a request in for a refund. He also told me that if I was unable to get through to Cricket via 611 that I would need to come into the store and cancel my service and then the request for a refund could be submitted. I asked him if he believed that I would then get my money back and he said yes. I explained to him that I had to take the bus with my 4 year old to the store and I did not want to do so if it was in vain. He said “no, I am looking at your account right now and I see no reason why you shouldn’t get your money back. SOOOOO I went to the store and requested to speak to Damien so that I didn’t have to go through the trouble of explaining the situation to yet another person. However when I got there, I was informed that Damien was busy and that it was going to take a while, so the manager, Ryan assisted me. I once again explained the situation to him and he told me that he would put the request in but if they already told me on the phone that I would not get my money, then I probably would not get my money. Ryan was friendly and helpful but did not tell me what I wanted to hear.
    I am outraged and in disbelief over this situation. It has been time consuming and frustrating, to say the least. I had no contract with these people and as far as I am concerned, this is outright theft!!! Why would somebody keep money from anyone for bills they do not owe or will not owe in the future? Not only that, but I have had the service since 2011 and have NEVER been late with a payment! I don’t know the legalities of the matter, but I do know that MORALLY their behavior is disgusting.
    Disclaimer: This complaint was submitted by Kristine Shuey on 04/05/2014 at IP address using our Cricket WIreless complaint form. This opinions contained in this Cricket WIreless customer review titled, “I am literally being stolen from by Cricket Wirless” do not reflect the opinions of this website.

    0 Votes
  • Di
    Diana Bruce Jul 15, 2012

    i was told my cell phone was going to be turned off but i show it was paid 7/10/12 it's like this---no710 1265posoo2 0875583 vesta amount is 53.44 cricke portland or i would appresiate any help with this matter DBruceAurora In

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  • Na
    nathaniel123 Mar 30, 2011

    cricket sucks big dick i got back up $5 a month and insurance $5 a month they tune my phone of can t get any of my contact or my new phone and they will not answer even on *611 it is a dum comp do not singe up with tem

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  • Or
    orien33 Mar 05, 2010

    I've been trying for over a month to talk to a live person. They say they can't help me that I need to go to the web site, : It just keeps bouncing me back and forth. It cuts me off and doesn't let me finish. Or my email comes back. These are the shoddiest people I have ever tried to work with. All I want to do is cancel my account, so they will quit sucking the 40.oo a month for service I'm not getting. I've even went to the cricket stores. They just tell me to go to the website and also call the 800 phone #. When I had the service it was fast when I would get connected. The problem was getting connected. I could get online maybe two the three times a week. And people wonder why people fly into buildings! I also never got my rebate.

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  • Th
    TheMommason Nov 23, 2009

    I didn't even know these people existed till they hit my bank account for THREE charges! When I don't play with thier giving me the Social Security Fraud Hotline as their "fraud" number they threaten to have me fired. Funny thing is I don't even work for the government agency they are trying to have me fired from. But hey love them trying since they are basically giveing that agency the ammunition to fry thier own butts! File FCC, Federal Trade Commission complaint also file with the California Consumer Protection agency and your home state's Consumer Protection agency.

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  • Zi
    Zilevo Nov 20, 2009
    This comment was posted by
    a verified customer
    Verified customer

    And you will never get a refund. I am sorry it sounds a bit harsh but this is the reality when you seal with Cricket! I used to work for them and many many times i had to go in the back of the store and cry out of frustration and anger for the way I was treated by the customers and the company I worked for.I feel kind of free now that I am not a Cricket employee.

    0 Votes
  • St
    stinky Oct 01, 2009

    I suggest filing with the Better Business Bureau so that these people cannot continue to get away with this

    0 Votes
  • St
    stinky Oct 01, 2009

    please file a complaint with the Better Business Bureau

    0 Votes
  • Ga
    gai91254 Jul 20, 2009

    My bill goes up at least fifteen cents every month, doesn't sound like much, I just want to know why !

    0 Votes
  • Tr
    TraciPens Jun 23, 2009

    I have had a cricket phone for my children for years. All of the sudden my 6 year old uses the phone to play a game and activates the internet by accident. When I logged in to pay my bill it was higher than usual. I waited and called Cricket. Not only will they not credit the internet charges, credit the late fee or say it can't be turned on over and over again but they won't turn on my phone. So much for safe pre-paid accounts for your kids.

    0 Votes
  • El
    Eleanor.Herring Jun 02, 2009

    I had crcket wireless service i Call Apri4 to dissconnect my services . in June Cricket withdraws over 150.00 from my account without my Aurthorization i stop my services, So why did they take that large sum from my Debit Master card !! i been calling and to no aveil i cant reach no one but as recording and if you want to order the services yes then youll talk to a live person then and they tell you that can do anything about it they only take care of sales!! i need my money back in my account! I live on a fixed income and Im Disabled I need help!!

    0 Votes
  • Wa
    Wagersup May 26, 2009

    I bought my daughters phone online and it was supposed to be put in her name and be billed in her name and address this was in Sept 2008, in March 2009 she changed phones this is when I found out that it was in my name I was told then it was changed to her name and billing address. Now in May of 2009 I found out that I have been getting the payments taken from my account and the phone is still in my name. I was told on the 21st of May that it was removed and I could process and refund request for the month of May only is all I was wanting, even though my daughter was getting a paper bill and I was being billed to. Now today I am told that I can't put the bill her name unless I go to a Authorized agent and do it and now to get the bill in her name they want an additional $15 to do so and it must be payed today, I was told on the 21st my daughter would get billed and the $15 would be on that bill. Nobody since March has told me the same thing, I am so mad now, and I will not drop this. ( Look out Coporate Office here I come). I would never recommend this company to anyone, and the customer service is the worst I have ever experienced, and now I can't get the refund.

    0 Votes
  • Gu
    Guido5001 Apr 07, 2009

    I have been completly screwed by Cricket. First off I brought 2 ported numbers over to cricket. One worked the other didn't in the begining, for about a week. I still got stuck with the bill for the second phone for the week of not having a 2nd cell phone. Then I got there new wireless internet. Had all kinds of problems including "Can't connect issues." I was told by customer *cough* care that all i had to do was call back when i wanted to cancel the 2nd "line" . so I did, about 2 days before the next bill was due. I went to a local cricket store 2 days later, to find the wireless internet was still on my bill. They said I would have to call customer service to take it off. So i did, then i got the run around from because my 2nd line wasn't a cell phone, it was a wireless internet card. So i called their wireless internet department to find that the number assigned to the wireless internet card was no longer valid and I couldn't get ahold of anyone because of it. So after about 5-7 days of aggrivation and 10 calls minium each day I went back down to where I bought the damn card and they couldn't do anything about it. They had to reach their "district guy". All i was asking for was a 20.00 credit, i got conflicting storys from several customer support members. Then the next month came along and I went to pay the bill, and the damn internet card was still on my damn bill. ?!?!?!?!? wtf, I had some choice words for cricket. So I then went to the "CORPRATE STORE. NO problems what so ever. I walked out with a smile on my face. I thought all my problems are solved. My next bill was due on a saturday. I forgot about it untill late saturday night. No store in my entire tri-state area is open past 7pm. And not a one is open on sunday. So I called customer *cough* Care and they said no problem, you can pay your bill tomorrow?!?!?!?! Say what!!! You aren't open on sunday. How bout monday. "OHH sure, can pay on monday?" Yes" "by 6pm." "YES"(6pm est i thought) Time is irrelevent, i paid my bill at 4:38pm. "Since you are being set up for bridge payment you only have to pay 17.00 to keep your services active." I thought to my self "HOW NICE"(it reminded me of a joke i heard years ago) So I figured since the economy is in the crapper, why not pay a lesser amount. So i went and paid 25.84 on my bill, figuring that they might have a fee. Sure enuf 3 bux when i got my receipt. I went about my day, and tonight... i couldnt make a phone call. So i called back Cricket, told them of all their misdoings, I feel I am being lied to all the time by this so called Cell phone company. So the store I paid at either did not post it to the account or Cricket lied to me about a so called "BRIDGE PAYMENT". I got one customer support lady named Robin, she said to fax her in the receipt and she would take care of it for me. Is their job to lie to people and get them off the phone???? Don't worry about the bridge payment she can take care of it and give me a 24 hour extension. Either way, I am looking into other Cellphone companys as we speak. As this is the last straw for me!!! I can't beleive I have been a customer of theirs for almost a year and this is the way they treat customers. Its because of people like me that people like them have jobs. I have tried to be Patient with these people that doesn't work. I have tried threating them with "state attorney generals office" and "District" to have them shut down and loose their jobs, none of it matters to them.

    Disgruntled Customer,


    0 Votes

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