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Crew Carwash Profile

Crew Carwash

www.crewcarwash.com

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3.2 3 Reviews 21 Complaints
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Crew Carwash Complaints Page 2 of 2

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Crew Carwash Hello and good day

Hello and good day. My new car, a 2019 Kia Sorento, was damaged last Friday, 10/02, at 11:30 am when I used the Crew Carwash here in Bloomington, Indiana at the 3430 W. 3rd Street location. Immediately after my car went through the carwash and I was drying it off at the vacuum station at Crew Carwash, I noticed that the carwash machine had put multiple large indentations on the front of my car's bumper from the bottom to the top of the hood. The scratches and indentations made were so severe that they actually chipped away the hard plastic of the bumper and the paint as well as crushing & indenting the KIA emblem on the front of the vehicle. I immediately made this aware to Sam, the Crew Carwash manager on site. He took a report and pictures of the damages as well as I did. He said that the Crew Carwash corporate claim's division would be in touch within two to three days. I called first on 10/06 and was told it would take another three days to receive a response of the status of my claim. I then had to call again today, 10/09, at 8:58 am to find out the status of my claim and was told rudely by several of your employees, a Dane Carmen & then a Gage Lyons, that Crew Carwash was not going to pay to have my car damage repaired that was caused by their machine and on their property. This is unacceptable. I have pictures of my car from that day, which are dated & timestamped, before my car went through your carwash and again afterwards when I found the damage and reported it immediately to Sam the Crew carwash manager who was working that day. I took my car for an estimate to be done by a local reputable body shop immediately afterwards in order to get the damage repaired. The amount to repair it is $1,300.00. I want Crew Carwash to do the right, responsible, & decent thing & pay to repair this damage that was done by their machine that day to my new car. I have had a monthly "unlimited wash" membership with Crew Carwash & have been a good, loyal, longtime customer as well. I just want my car fixed & repaired from the damaged done to it from your carwash machine on that day asap. Please have someone from the Crew Carwash "risk management" division contact me asap. The response that I received today from your claims persons was totally rude, bogus, false, & unhelpful. I would want to think that your company would want to take responsibility for the damages done by your carwash machine to my new vehicle on your property that day. Also, I know for a fact that other customers had their cars damaged that day as well who were in front of me in the car wash waiting line - FYI.

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Dansss
Kokomo, US
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Dec 11, 2023 9:29 am EST

I have monthly subscription with Crew, on Saturday I went through the wash, everything seemed fine until I got home, notice large sections of paint missing near windshield Dec 2 545 pm

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Shane Rambaum
South St. Paul, US
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Jul 29, 2023 4:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Missing a chuck on the driver side corner of my topper believed to happened when the brushes were moving.

It occurred on July 21st, 2023 between 1135 and 1130.

2021 GMC AT4 white with a topped and folding mirrors.

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Crew Carwash Category
Crew Carwash is ranked 23 among 170 companies in the Vehicle Repair and Maintenance category

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