Crew Carwash review: Immediate action required – damage to 2024 kia telluride at crew carwash

I am writing to formally dispute your denial of responsibility regarding the significant damage to my 2024 Kia Telluride during a recent visit to your carwash. Your response is completely unacceptable and factually inaccurate.

Date of Incident: 05/13/2025
Incident ID: 73305

We have been loyal members of Crew Carwash since this vehicle had just 300 miles on it — essentially brand new — and have trusted your service ever since. That trust has now been completely undermined.

I have video evidence of a Crew Carwash employee explicitly stating that the heat used in your wash process is known to melt adhesive and cause this exact kind of damage. This admission was made immediately following the incident, directly contradicting your claim of non-responsibility.

While my vehicle was in neutral and under the full control of your automated rail system, it was receiving service from Crew Carwash. You have provided no evidence to show that your wash process did not loosen the trim or otherwise cause this damage. Meanwhile, I have direct video testimony from your own staff that clearly supports my claim.

Since the incident, we have been unable to wash our vehicle due to its current condition — it now has visible gaps in the trim and plastic panels held on with duct tape. This is completely unacceptable for a nearly new vehicle, and it would not be in this condition if it had not been through your carwash.

Additionally, I must correct several critical errors in the documentation you provided. The part referenced — Driver Front Door Weatherstrip — is not the component involved in this claim. The damage clearly pertains to the rear passenger door trim, not the front driver-side door. Furthermore, the paperwork references a 2023 vehicle, while my Telluride is a 2024. These mistakes demonstrate a lack of care and accuracy in handling this issue.

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