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Credit Karma

www.creditkarma.com

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2.8 41 Reviews 84 Complaints
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Credit Karma Complaints Page 5 of 5

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4:54 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Credit Karma Not reliable source for a credit score.

Their score is average at best, mine was actually 20 points higher with TransUnion. Also, their reported info will drop off then reappear months later. Example; I sold a house in May, in June it had dropped off my report, in August it has since reappeared. I questioned them on it through an email form on their site and they had no response and tried to direct my question towards another category of loans (just dumb).
Take their info with a grain of salt as it is not wholly accurate.

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3:22 pm EDT

Credit Karma Hidden charges

This service claimed to be free of charge and promised to deliver high quality credit report for me. But instead of that all they've did was charging me credit card. There was no information about any kind of fees during signing up so I can only consider this situation as scam. All my attempts to get in touch with them failed because they don't pick up the phones and don't answer emails. Avoid this service!

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Reviewer35831
Chicago, US
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Aug 20, 2015 11:07 pm EDT

Never applied to Pay pal and would like hard inquiry removed from credit report.

269-8/58-8692

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hoffg
Philadelphia, US
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Nov 04, 2013 10:36 pm EST

I have used Credit Karma for years. I have never ever needed to use a credit card. Yes, they would like you to apply for another credit card, but that's on you . Its is totally optional.

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wifi8827
US
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Oct 03, 2013 8:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma is FREE. I have used them for a while to get my credit score. They do offer additional services for a fee, which is clearly stated in their terms of service. To get your credit score, you do not need anything but an email address.

The simple fact that you went to the next level and were required to enter your credit card number shows that you had to know that you were signing up for something beyond the free service.

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C
5:46 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Credit Karma withdrawal

they took money out of my checking account without my knowledge and i want it back asap. if something says free then it should be free not scamed out of you. I am very pissed off and i want my money back NOW!

Read full complaint and 8 comments
Update by C. Ouellette
Jul 30, 2012 5:46 am EDT

why is it i had money taken out of my account without my knowledge, This is not right for it said free credit report, that means not cost to me and i get slamed with a withdrawal from my checking account, Please put it back into my account asap.

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Annette V Flanagan
New York, US
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Sep 09, 2023 11:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You can contact the specialist that helped me get rid off negatives from my report and was able to increase my credit score with 100 points in 6 days...He's efficient and fast with what he does, I'm sure he can help anyone who needs credit assistance. He's dougfoster543 AT g/ma/il.dot.com

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Douglas Foster
New York, US
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Sep 09, 2023 9:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Creditors failed me when i needed them most, thanks to Douglas for helping me re-apply for the card from his end and i paid for the delivery. I feel if you can't get approved for the card ; you should contact Doug via dougfoster543 at g,mail,dot,com

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George Spak
Bristol, US
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Jul 26, 2023 6:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i tried to change my e-mail address & phone number & address i send them e-mail but i get the same results my old e-mail is gspak2@cox.net they dont seem to get it and i sent my documents with my old email phone number & address

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chemist72
Appleton, US
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Jun 17, 2023 7:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have saving account with credit karma, and they put a hold on my account. although I verified my identity by sending all the documents. Their customer service is terrible and they cant solve any problems. You cant even reach the investigation department. There is no clear communication. They practically kidnapped my money.

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Christine Wall
Franklin, US
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Jun 18, 2023 12:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma has locked my spend and save accounts and won't tell me why. They won't close the accounts and won't give me access to my money. Worst customer service. This can't be legal that they hold your money hostage like this...

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Melskee0503
Atlanta, US
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Mar 11, 2023 10:42 pm EST

My account was closed and I never received any notice logged on and seen account was closed and couldn’t be open days before my state refund was transmitted to the account ! I really need that money

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kar34
Talladega, US
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Sep 15, 2022 3:57 am EDT

I have used credit karma for years and occasionally i would get these ads saying i was already preapproved for a credit card i would apply then be denied. Hence hurting my credit score

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Jessica Stamper
Mesa, US
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Nov 20, 2018 3:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

On my bank statement there is a transcaction not authorized and would like the money returned thank you

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