MyVanilla Debit Card
reviews and complaints

So, I decided to give MyVanilla Debit Card a try. I purchased a Visa $100.00 Prepaid Gift Card for $105.95, which included activation costs. The store assured me that the card would work anywhere in the world where Visa or Mastercard are accepted. However, I soon found out that Walmart online purchases cannot be made with this card. I was able to make a couple of purchases, leaving me with just under $40 balance.

About a week later, I tried to check my exact balance, but a SYSTEM ERROR MESSAGE kept popping up. I called the Visa Vanilla number listed on the back of the card, but my call kept getting hung up on and disconnected because their phone system kept saying that my card number was invalid. I tried calling about 12 times, but none of my attempts were successful.

Finally, I contacted customer service and was connected to an agent in Asia. Her English was not very good, and it was difficult to understand her. After almost an hour on the phone, she told me that because I used the internet to check my balance, my card was automatically BLOCKED! She said that anytime people check their balances, a stop is put on the card because it might have been compromised by the internet. I was shocked and frustrated that they would do this without any warning.

After a total of 2 hours, the agent told me that a replacement card would be mailed to me in 14-20 business days with the remaining balance on it, which was $38.85. I was not happy with the experience and would never recommend this card to anyone. It was a GONG SHOW! Speaking to that agent with her poor English honestly gave me a migraine!

In conclusion, I learned that CASH IS KING! I would rather use cash than deal with the hassle of using MyVanilla Debit Card.

If you're considering the MyVanilla Debit Card as a loadable prepaid card option, think twice. In my experience, it was a complete scam and I'm honestly surprised that they're still operating. I even had to file a legal complaint with Bancorps, their bank. Here's why:

First of all, if you try to use the card to pay for something and the merchant declines it because they don't accept the MyVanilla card, your funds will automatically be put on hold for at least 7 days. This is regardless of whether the transaction was declined or if the merchant provides a letter stating that they have no intent to accept payment. This is incredibly unfair and criminal in my opinion.

On top of that, they charge you 95 cents for every transaction you make with the card and then an additional 3.98 just to put money onto the card. This might not seem like much, but it adds up fast and is completely unnecessary.

Imagine buying something in a store, only for your card to be declined even though you have sufficient funds. Not only will you be left without the item you were trying to buy, but your funds will automatically be put on hold for 7 days or more. It's like they're stealing your money to gain interest off of it.

The worst part is that MyVanilla doesn't even tell you that you need to register the card when you buy it, activate it, and add funds. You might think you have funds, but then you'll get hit with a bunch of nonsense that requires you to send them a receipt while they put your money on hold. It's one giant scam and I'm actually thinking of taking full legal action.

In summary, don't get the MyVanilla Debit Card. You'll end up regretting it.

I have been using the MyVanilla Debit Card for some time now, and unfortunately, I have had quite a few issues with it. Recently, I had the most frustrating experience where I loaded $100 onto my card at a Walgreens store, and it went through without a problem, as evidenced by the receipt I received at the time. However, when I tried to use it to pay my cellphone bill, I was shocked to find out that I had been declined. I attempted a couple of times as I knew I had enough money on the card, but unfortunately, it was to no avail.

Feeling frustrated, I decided to check my account balance online, and I was amazed to find that there was a balance of only 40 cents remaining. I immediately contacted Walgreens to investigate, and they confirmed that everything on their end was in order, and it was not a problem with them. At this point, I knew I had to reach out to MyVanilla Debit Card customer service to resolve the issue.

After reaching out to their customer service representative, I was initially told that it was an error on Walgreens' end. However, this was quickly contradicted when I was informed that they were not sure what exactly had happened and needed to escalate my claim to the higher-ups. I was incredibly frustrated with this response, as I needed the money urgently and did not have three days to wait for a resolution.

The representative told me that it would take up to three days to investigate the issue and that during this time, there was a good chance that my cellphone would be suspended due to the insufficient payment. Given my previous experiences with MyVanilla Debit Card, I am worried that I may not be able to retrieve my funds and will be left high and dry.

After reading through some of the reviews online, it appears that this is not an uncommon issue, and other users have had a similar experience with MyVanilla Debit Card. This is incredibly concerning to me, and I feel like it is time to escalate this to the Better Business Bureau. I have provided all the information requested by the representative, and now I am left waiting with no guarantee of a positive outcome.

Recently, I encountered a major issue with the MyVanilla Debit Card platform. I had changed my name, and so I called the company to request a new card be sent out to me. However, when my direct deposit was scheduled to hit my account the next day, it never arrived. Confused and concerned, I made another call to the company to ask what was going on. To my dismay, they informed me that because my name on the account had just been changed, and the name on the direct deposit "supposedly" didn't match, I would not be able to access my funds. The customer service representative instructed me to send in my divorce decree (the reason for the name change) and a copy of my driver's license, which I promptly did that same day.

The next day, I called back to check on the status of my account, but I was told that I needed to wait an additional 48 hours because the documents were "still under review." As the days continued to pile up, I became more and more worried about the hold on my funds. By this point, I had been waiting for my paycheck for almost 4 days, with bills that I normally pay on the 15th now overdue. I was incredibly frustrated, as I had shown plenty of proper documentation to lift the hold. I had almost $900 just sitting there, unusable due to the company's inability to get their act together and resolve the issue at hand.

Overall, I strongly recommend that you avoid using MyVanilla Debit Card. Not only did I experience a significant delay in accessing my funds, but I also had to deal with the added stress of overdue bills and the possibility of having to pay extra fees. Save yourself the hassle and opt for a different service.

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For the past five years, I've found it incredibly convenient to purchase Visa Vanilla cards for my large family, which includes seven children and three grandchildren. I've spent a good deal of money on these cards, believing that they were a reliable and safe way to give my loved ones a gift that they could use anywhere. However, I recently discovered that these cards are nothing but a scam.

After hearing from my children that they were experiencing problems with the cards, I agreed to buy back all of the cards that I had given to them for Christmas. The total value of the cards was over $400, which was a significant amount of money. I decided to check out the MyVanilla Debit Card website to see what I could do with them. The website claimed that I could purchase money orders at Walmart with the cards, which sounded like a good way to use them without losing any money.

Unfortunately, when I attempted to do so at Walmart, I was met with nothing but rudeness and unhelpfulness. The employees told me that they don't understand why the company sells these cards because they cause nothing but problems. They refused to try to process the cards or even give me a chance to use them in their register. I was extremely frustrated and disappointed by this experience.

This is why I want to warn other customers to beware of Visa Vanilla cards and the MyVanilla Debit Card website. These cards are nothing but a headache, and most places won't even let you try to use them. I will no longer be purchasing these cards myself and will start giving cash instead. As someone who manages a restaurant, I understand the importance of treating customers with respect and ensuring that they have a positive experience. Unfortunately, the MyVanilla Debit Card and Visa Vanilla cards simply don't measure up.

I recently purchased a prepaid Visa Vanilla gift card from myvanilladebitcard.com and activated it at 1:12 pm. Initially, I loaded $265 onto the card to cover my bills. However, after making two bill payments in one sitting, I was left with $193.10 on the card. To my surprise, 21 unauthorized transactions were made for a company called Nitro Discord, an Australian-based website to buy online video games. These purchases totaled $140, and I was left with just $53 on the card. I had no prior knowledge of this company and was unable to contact customer support as they had no phone number listed on their website for complaints.

Frustrated and unsure of what to do, I contacted the number on the back of the Vanilla gift card and was advised to file a dispute. I was informed that it would take 45-90 days to resolve the issue, leaving me without access to the balance on the card until then. It is worth noting that the card was deactivated along with the remaining balance, further complicating the situation.

The ease with which the unauthorized transactions were made raises serious concerns about the security of MyVanilla Debit Card's online payment system. The absence of customer support and the extremely long wait time for dispute resolution only add to my frustration. I had purchased the card from a CVS, activated it at home, and put it away in my purse until I needed it. The fact that it was compromised without my knowledge or permission is incredibly disconcerting.

In conclusion, I highly discourage anyone from using MyVanilla Debit Card's services as they seem to have a flawed online security system that leaves their customers vulnerable to fraudulent activity. My personal experience with them has been nothing but unpleasant, and I do not believe that their customer support is sufficient in addressing the issues faced by their customers.

As a concerned parent, I wanted to review my experience with MyVanilla Debit Card, in hopes of warning others about the pitfalls that my family faced. My son, a responsible teenager, had been eagerly looking for his own debit card, and was initially attracted to the Paypal option for 13+ users. However, when searching for alternatives in-store, he was drawn to the MyVanilla Card due to its eye-catching design.

Unfortunately, our troubles began soon after we purchased the card. My son attempted to activate it on his phone, only to receive an error message requiring users to be over 18 to activate online. After numerous failed attempts and error messages, I decided to contact customer service, hoping to resolve the issue.

To my dismay, I was met with a long and frustrating process, including a barrage of automated phone prompts and number dialing, before finally being connected with a representative. However, instead of addressing my concerns and resolving the issue, the representative was dismissive and unhelpful. She claimed that I had attempted to register too many times - despite the fact that the faulty online system was preventing me from registering at all!

Ultimately, the representative informed me that there was no way to register the card, and that I would have to use it as an "Active Unregistered" card. This meant that the card would not be in my name, and I would not be able to reload it or receive any other benefits. Needless to say, I felt like I had been scammed.

Overall, I would caution anyone considering a MyVanilla Debit Card to think twice. The frustrating and convoluted registration system, combined with poor customer service, made for an unpleasant experience. Perhaps there are better options out there for those seeking a suitable debit card - but for our family, this was a lesson learned the hard way.

Recently, I purchased a MyVanilla Debit Card for $150 at a Walmart in Newmarket, Ontario on December 20, 2019, as a Christmas gift for my brother. However, when my brother attempted to use the card at Royal Distributing in Innisfil on January 9, 2020, he discovered that the expiration date had been removed. Unfortunately, despite my attempts to speak with someone regarding the issue, I was unable to find a resolution until January 11, when my brother informed me of the problem.

I reached out to Walmart on January 12 for assistance with a refund or exchange, however, they informed me that they could not help me with either as it was a final sale. In a bid to resolve the issue, I contacted MyVanilla Visa and they promptly put the card on hold and informed me that I needed to fill out paperwork for a fraud report. Regrettably, the email with the paperwork never arrived and I was left in limbo waiting for it.

When I reached out to MyVanilla Visa again on January 13, they informed me that there had been a transaction made with the card for the amount of $147 on December 24 in Etobicoke at a Circle K. Meaning that, despite being wrapped as a Christmas gift in my basement, someone had used the card before my brother got the chance to. MyVanilla Visa insisted that the transaction was made on December 26th and not on December 24 as originally believed, although this changed to December 25 in later communications with them.

I then contacted the fraud department and was given a case number to help resolve the matter. On January 16, I filed an online report and continued to liaise with MyVanilla Visa on the case. Although they were unable to provide me with the address of Circle K, they were able to provide me with the necessary paperwork.

Finally, on January 17, the fraud department called me for additional details and also sent me an email requesting for details of the case. I provided them with all the necessary information and I will fax the paperwork sent by MyVanilla Visa's dispute department on January 20, 2020, in hopes of resolving this matter once and for all. Overall, the experience with the MyVanilla Debit Card has unfortunately left my family feeling disappointed and frustrated, but we remain hopeful that the matter will be resolved soon.

I recently had an experience using the MyVanilla Debit Card on various online shopping platforms that I wanted to share. Initially, I was excited to use the card on Aliexpress, but to my disappointment, it didn't work at all. Every time I tried, it would get declined and notify me that the bank behind the card didn't allow it. Confused, I checked to ensure that the card was activated and tried using it on Amazon instead. To my relief, it worked perfectly fine without any obstacles. However, after spending only $56 on my first purchase, $170 of my other transactions wouldn't go through. I suspected that there might have been a time limit, so I gave it a couple of days before trying again.

As I continued trying to make purchases, something strange started happening with my card balance. Despite my order cancellations, my account showed over $600 in purchases, which seemed absurd. After further investigation, I discovered that my card was hacked, and someone had used $99 on GOOGLE perkwiz and $29 on GOOGLE symantec. This was extremely frustrating because I had no idea how or when they could have gotten hold of my card details. My balance kept fluctuating, and I used whatever money was available, hoping that things would sort themselves out in time.

Eventually, I noticed that $40 was available, so I used it to make some game purchases. However, only $19.99 went through, leaving me with more confusion and frustration. A few days later, I received a notification that $23.53 was charged to my card by Paypal *JAREDOPTICS. That was the moment I realised that my account was definitively hacked. I was furious about someone else using the money that I earned without my permission.

Being a kid who didn't have a bank account, I couldn't easily call customer service and say "Hey, someone's using my card, can I get a replacement?" Besides, I'd already used $80 of the $250 balance, making it a loss that I couldn't get back. I purchased the card at Walgreens, and given that I was severely let down by the Vanilla Visa card, I am not sure that I can trust them again. From subsequent research and reviews, it appears that Vanilla might not be operating with full integrity, and I would advise others to exercise caution before using them.

I recently purchased a MyVanilla Debit Card for my boss and accidentally got the wrong one. Despite my attempts to get a refund for the $25 I loaded onto it, I was unsuccessful and ended up keeping the card for myself. I put it away and forgot about it until I came across it again and decided to activate it for online purchases, thinking a prepaid card would be the best and safest way to go. However, after going through the process to activate and register the card, I was surprised to find that my balance was at $0.00 instead of the $25 I had loaded onto it. I called customer service, but was told that since there had been 90 days of inactivity on the card, I was being charged $3.95 per month and they couldn't do anything to add the money back onto the card. Despite explaining my confusion and dissatisfaction with the customer service representative, I was repeatedly referred back to the card holder agreement, which I had already reviewed.

I even requested to speak to a supervisor, who only re-explained the same information the representative had given me. I was extremely disappointed with their lack of willingness to add the money back onto the card, especially since it wasn't my fault that the balance had disappeared. What made matters worse was that on the back of the package from the card, it clearly stated that "funds never expire." I was frustrated and upset with their poor customer service skills and how they were treating me. Furthermore, I found their customer service to be extremely rude and unhelpful. The supervisor refused to give me her representative ID, which I found to be extremely unprofessional.

I have since decided to bring this issue to the Better Business Bureau's attention, as well as with the Bancorp Bank that owns MyVanilla Debit Card, and anyone else who will listen. I feel it is important to warn others against purchasing a prepaid card where personal information is required and where an open account is necessary. There are many other options available where you don't have to give out any personal information. I advise others to be cautious about purchasing a MyVanilla Debit Card and to proceed with caution when it comes to prepaid debit cards in general. It's a shame that so many companies are willing to steal hard-working people’s money and brush them away as if it's no big deal.

I was gifted a MyVanilla Debit Card for Christmas and was excited to use it, especially given that the card did not need to be activated for use. However, my excitement quickly turned to frustration when I attempted to use the card at Victoria Secret's website and it was declined multiple times. Even when I spoke with a representative at Victoria Secret and attempted to have the order placed over the phone, the card was still declined.

I then called the 800 number on the back of the card and was informed that in order to make online purchases, I needed to register my zip code. This seemed odd to me for a prepaid Visa card, but I registered my zip code as instructed. However, when I called back to confirm the registration, I was informed by the system that it was not registered. Despite registering several times, it was still not showing as registered.

At this point, I decided to visit the Vanilla Giftcard website and attempted to enter my card information, including the card number, expiration date, and three-digit code. Although the site did show an available balance, I was unable to find where to register the requested zip code to make online or gas purchases.

Since I was unable to get any help from customer service, I decided to search for more information online. I was shocked to discover hundreds of complaints against Vanilla Gift Cards, and many people reported experiencing the same issues as me.

In desperation, I ended up purchasing a third-party gift card for Victoria Secret from Amazon, which was emailed to me within five minutes of the purchase. I was able to use this card to make my purchase, but I was extremely disappointed by the lack of help and customer service from Vanilla Gift Cards.

I would never recommend this company to anyone and will make sure to warn others about my negative experience. However, I do want to note that Amazon sells a variety of third-party gift cards, including those for popular companies like Kohl's and Home Depot. This may be a workaround for anyone struggling to use a Vanilla Gift Card.

I recently had an experience with MyVanilla Debit Card and unfortunately, it was not a positive one. I was excited to receive my Visa Vanilla gift card and was looking forward to using it for some online shopping. However, when I tried to access my money after the 24 hours that was posted on the back of the cardboard case that the card came in, I was unable to do so.

I immediately contacted the customer service number on the back of the card, which is [protected], to find out what the issue was. The customer service representative asked to put me on hold for one to two minutes, but after ten minutes had passed, I was hung up on. This was frustrating and made me feel like my concerns were not being taken seriously.

I decided to call the customer service number once again to speak with another representative and to check my Vanilla gift balance. However, to my surprise, my Vanilla gift card balance said zero balance. I was shocked and confused as to how this could have happened. When I spoke with the representative, they informed me that an Amazon purchase had been made using my card. This was impossible as I had not used my Vanilla gift card yet.

It became clear to me that the Vanilla gift card representative had wiped out my Vanilla gift card and used it fraudulently. This was a huge disappointment and left me feeling violated. I know through Amazon now that the Vanilla gift card representative had used my card fraudulently. I will be contacting law enforcement as well as my lawyer regarding this activity through this fraudulent Vanilla gift card company.

Overall, my experience with MyVanilla Debit Card was not a good one. I would caution anyone considering using this company to be very careful and to monitor their accounts closely. It is important to protect yourself from fraudulent activity and to be aware of the risks associated with using gift cards.

Yo, so I gotta tell y'all about this MyVanilla Debit Card. I was hyped when I got it, had $500 on it and was ready to ball out. But then, I checked the balance and it was down to $29! Someone had straight up jacked my money and put a pass code on it. I called customer service, but something just felt off about the whole thing. And then, I started reading some reviews and people were saying they were stuck in an "investigation" for months and never got their money back. So, I hung up and decided to just cut my losses.

But let me tell you, the website itself was sketchy as hell. It was hard to navigate and just gave off bad vibes. And now, I'm sitting here pissed off that I might not get my money back. Like, I only spent it on some food and now some big spender is out here living their best life with my cash.

So, moral of the story, stay away from these cursed "gift" cards and request payment in another form. Don't let yourself get scammed like I did. And just to prove my point, I attached a screenshot of the transaction history where my money got straight up wiped out. Don't say I didn't warn you.

So, I got this gift card from MyVanilla Debit Card with a value of 50 bucks. I was pretty excited to use it, but things didn't go as planned. The company took my funds down to 22.35 without any clear explanation. They said that I didn't use the card within a certain period, so they charged me a fee of 3.95 each month after 90 days of inactivity. I had no idea about this policy, and it wasn't explained to me properly. The written document that came with the card was confusing and had small print.

I tried to use the card on multiple occasions, but it kept getting denied. I called the customer service to find out why my card was being rejected, and they didn't tell me that my funds were being taken away. It turned out that my purchase was over the amount remaining on my card. If I hadn't called again to inquire about the issue, I would have lost the entire 50 bucks.

I asked for a refund, but it wasn't an easy process. I spent about an hour on the phone with two different individuals who told me that I couldn't get a refund. Finally, the second person talked to a manager and refunded me 7.90 bucks. It was a frustrating experience, and I wouldn't recommend MyVanilla Debit Card to anyone.

I recently purchased the "temporary" MyVanilla Debit Card on September 9th, 2019. To my surprise, I didn't realize it was a temporary card until I opened the sealed packaging and read about it in the pamphlet inside. Since then, I've been eagerly waiting for my actual card to arrive. However, it's now October 1st and I still haven't received my card.

I've made multiple calls to the company's customer service line, specifically requesting to speak with a supervisor. Unfortunately, my requests have been ignored and my calls haven't been transferred to a supervisor. During my last call on September 22nd, I was informed that my card had been sent to the wrong address and a new one would be sent out that day. Despite that assurance, my new card hasn't arrived yet.

I'm feeling frustrated and dissatisfied with the lack of communication and effort from the company and its agents. They appear to be unsympathetic, lack customer service skills and refuse to make any arrangements that would lead to a positive customer experience. I was even told that I cannot speak to a supervisor, which is quite disappointing. On September 22nd, I was assured that a supervisor would contact me, but that hasn't happened yet.

As a result, I am disappointed to give this company a rating of 1 star. Their lack of responsibility towards customer satisfaction and commitment to promises has led to a horrible experience for me.

Let me tell you about my experience with MyVanilla Debit Card. I have been a loyal customer for years, but unfortunately, I recently had money stolen from my card. After I discovered the website that had been hacked, I provided the information to MyVanilla Debit Card customer service and proved that the computer program subscription that was purchased with my card was not on any of my devices. Thankfully, the company that they contacted, Incomm, quickly reimbursed the stolen funds, and I thought that was the end of the ordeal.

However, a month later, I received an email from MyVanilla Debit Card stating that they were taking the money from my account because they did not believe the use was fraudulent. I was completely baffled as I had provided them with all the necessary information. All I had done was to purchase a computer program subscription through a well-known company, and I had asked them why the subscription wasn't canceled. Sadly, I now have to pay the full amount back, which is twice the amount that I lost initially.

I must say that their loss prevention system is not up to par. I'm highly disappointed with MyVanilla Debit Card's customer service, and their response was insufficient. It's ridiculous that I have to pay back the money that they initially claimed would be reimbursed. It's pointless and feels like I'm being robbed twice, which is not acceptable in any way.

In conclusion, my experience with MyVanilla Debit Card has been incredibly disappointing, and the lack of assistance I received in this matter leaves me to give them a negative rating in their services. I'm hopeful they can turn things around for the better and provide more reliable and updated services.

I recently had a terrible experience with the MyVanilla Debit Card and would not recommend it to anyone. I had previously purchased and registered the card over a year ago, and decided to use it again to pay some minor bills. After confirming with MyVanilla that my card was still active, I loaded $47 onto the card, along with a $3.95 load fee.

I successfully paid one bill with the card, but when I attempted to pay the second bill the following day, the transaction was repeatedly declined. When I called MyVanilla to inquire about the issue, they took me through a lengthy account verification process, which I passed. However, they then claimed I had failed the process and froze my account.

To make matters worse, they informed me that I would have to pay a $9.95 fee to close the account, which they would subtract from the $37 I had loaded onto the card the previous day to pay a bill. Furthermore, they said they would send the remaining balance via a check to an address I had not been at in over a year.

In short, my experience with MyVanilla Debit Card was a complete nightmare. Not only was my account frozen for no apparent reason, but they tried to charge me a fee to close the account and refused to return my remaining balance in a timely manner. If you're looking for a reliable and trustworthy debit card, I would recommend looking elsewhere.

The MyVanilla Debit Card has been a controversial topic among cardholders. Many have come forward to express their dissatisfaction with the card, citing issues with its customer service and security. The Vanilla Gift Card Visa prepaid cards, in particular, have been the target of criticism for their poor service quality and high incidence of theft.

One customer, for instance, recently shared his experience with the card on a review website. He recounted how he had bought a $50 Vanilla Gift Card Visa prepaid card but was unable to use the remaining balance of $0.87 to purchase a Snickers bar. When he checked his balance three days later, he discovered that his card had been deactivated - yet the $50 refund from Target and the remaining 87 cents were still on the account.

Upon contacting customer service, the customer was informed that he had to provide his full name, street address, email address, date of birth, and phone number to have his card reactivated. It did not end there. The customer was also told to submit a copy of his debit card and receipts of all his previous purchases on the card. If he did not comply, he was informed that his money would be held indefinitely. Even after asking for the money to be refunded to Target, the customer was met with resistance.

Many customers have lashed out at MyVanilla Debit Card and its parent company, Vanilla Visa, for maintaining such stringent guidelines and causing undue stress to customers. The offshore customer service centre is also identified as a significant contributor to the problem, and there have been numerous cases of language barriers and poor communication with them.

It is true that the MyVanilla Debit Card may not be the best choice for people looking for a seamless, low-stress banking experience. However, others may have had a better experience with the card and have found it to be useful. Ultimately, the decision of whether to use the card or not depends on individual preferences and risk tolerance.

My experience with MyVanilla Debit Card (myvanilladebitcard.com) was extremely disappointing and frustrating. When I purchased the card and loaded money onto it, I encountered countless errors on the website when attempting to register it. Despite my best efforts, I was unable to complete the registration process.

I decided to call the customer service number and was pleased to be connected with a representative fairly quickly. However, I was informed that I had exceeded the limit of attempts to register the card and that it was no longer possible to do so. As someone who had specifically purchased the card to withdraw cash from my bank account (as the banks were closed at the time), this news was incredibly aggravating.

To make matters worse, I was told that since I couldn't register the card, I wouldn't be able to use it in an ATM or receive cash back from it in any way. When I asked for a refund, I was informed that the only option was for them to send me a check in the mail - and I would be charged an additional $10 fee for the privilege!

And if that wasn't enough, they even had the audacity to suggest that I purchase another Vanilla card. However, I was told that I wouldn't be able to transfer the money from my first card to the new one. What kind of company operates like this? It's clear that they don't care about their customers, only their own profits.

In conclusion, I strongly advise everyone to avoid using MyVanilla Debit Card (myvanilladebitcard.com) at all costs. Their terrible customer service and questionable business practices make them a company that is simply not worth your time or money. If I could give this company zero stars, I would.

When I received my MyVanilla debit card and had my payroll check directly deposited, I was excited to have a convenient and easy way to manage my finances. However, I quickly ran into issues when my card was declined the following day. After contacting customer service, I learned that my card had been restricted without my knowledge. This was an alarming situation as I had no indication that this would occur!

I was asked to submit identity verification information via email to resolve the issue, which I did. Although I received an automated email response confirming that the information was received, when I called back to check on the status of my account, the representative had no knowledge of my information being received, and I was told to resend it. This was a very frustrating experience, as I have submitted drafts for my mortgage and car payments, and I am now concerned that they may not go through since I was not aware that my card was restricted.

All in all, I am incredibly disappointed with the lack of communication and accountability from MyVanilla. This has not only caused me an inconvenience but significant stress, as I am now not able to purchase groceries for my children when my account shows a balance of over $3000 from my recent payroll deposit.

I am at a loss as to who to turn to to report this incident. Should I contact the Georgia Congress man or the BBB? I feel frustrated and powerless. I hope that others don't have to go through the same ordeal and that MyVanilla takes account for their lack of transparency and communication in the future.

MyVanilla Debit Card (myvanilladebitcard.com) is a gift card that one customer received for $250, hoping to use it for a larger purchase or two. However, after using about $125 on the card and waiting several months later, the customer was extremely disappointed to find out that there was only $2.40 left on the card. After contacting Vanilla Gift, the customer was informed that there were five different "transactions" totaling $125, which were all fraudulent. The customer filled out the dispute claim form immediately and was informed that it would take up to 90 days to review the claim.

Unfortunately, after about a month, the customer only received a check for $10. Upon inquiry about the remaining $115 that was under dispute, the customer was told to file a new claim, which only led to three more follow-ups with the customer service team. Each time, the customer was informed that the "back office" had to look into the matter. After going through three separate forms and several phone calls, the customer finally received payment for the full claim. However, this process took five long months.

Based on this customer's experience, they would highly recommend NOT giving/getting a Vanilla gift card. In fact, due to the large number of claims and bad reviews, it seems that Vanilla may just be taking customers' money and hoping that they won't bother spending the time to get it back. Therefore, this customer strongly advises others to avoid MyVanilla Debit Card (myvanilladebitcard.com) at all costs.

I recently had a frustrating experience with the MyVanilla debit card that I wanted to share. I purchased a $100 card from a local 711 and later checked the balance to find that it still showed $100. However, when I tried to make a purchase at Macy's, my card was declined. When I checked my balance again, it showed $0 and that I had supposedly made a $100 purchase for "digital life" - something I had never heard of.

Feeling bewildered and upset, I decided to contact MyVanilla's customer service. I was told that the transaction was pending and to call back in seven days to receive a refund. However, when I contacted them again, they suggested I file a dispute and wait 90 days for a resolution. In reality, I never received any reimbursement. I provided MyVanilla with my email address and other necessary information, but it seemed as if they never intended on resolving the issue.

To make matters worse, when I tried to check my balance online, I was unable to log in and received an error message stating "credentials invalid." My experience with MyVanilla's customer service has left me feeling frustrated and disappointed. I strongly urge anyone considering this card to reconsider and choose a more reputable and secure option. The lack of support provided by this company is unacceptable, and it's clear that many hackers have found ways to exploit their systems and steal from unsuspecting customers. Save yourself the trouble and don't buy this card.

recommend using MyVanilla Debit Card to anyone.

MyVanilla Debit Card is an absolute nightmare to deal with. As someone who is married with two children, owns a home, and has numerous bills, having access to my money is critical for my family's well-being. My husband and I both decided to sign up for MyVanilla Debit Cards and were immediately met with trouble.

When I called in to check on a refund for my husband's card, the company put it on hold, and we cannot access $1,100 sitting in the account. They have requested that we provide a social security card, billing address with name, and a picture ID for verification. We sent in all of this information and were even required to take time off work to get a new social security card. However, the company will not accept the receipt for it and claim that they need "more verification" endlessly.

It's been four days now, and we have no access to our direct deposit funds. Despite our numerous attempts to get in touch with customer service, we have been met with rude responses and have even been hung up on. We are unable to pay our bills or purchase even basic necessities such as gas and food. Adding to the stress, both of our children are currently ill, and we are at a complete loss.

In summary, using MyVanilla Debit Card has been nothing short of a nightmare, and I would highly recommend that others steer clear of it at all costs.

If you're looking for a reloadable debit card, we cannot recommend MyVanilla Debit Card. Our experience activating the card was a complete nightmare. Despite correctly answering the identity verification questions online, we were asked to answer even more invasive questions. After spending nearly an hour in a circular questioning session, we finally caved and called their customer service line. Our first representative struggled with English and could not solve the problem. It took another half-hour to speak with someone who could help us, but we were informed that we still could not be verified through their system. We were frustrated and all we wanted was to use the hundreds dollars we put on the card!

The next person we spoke to informed us that we needed to jump through several hoops to get the card working. We had to send them multiple documents, including a copy of our social security card, driver's license, bank statement or utility bill and the receipt from the initial purchase of the card. Once we sent them the requested information, it took another half-hour on the phone to confirm that they received it. We were then informed that we had to wait for the information to be processed for three to five business days before we could use the card.

Overall, our experience with MyVanilla Debit Card was terrible. The amount of time and frustration needed to get the card to work was unreasonable. We advise anyone considering this card to look elsewhere. #MyVanillaCard is definitely not worth the trouble.