Credit Karma

They really don’t do anything to help you when someone is scamming your credit report with a fake or not even your negative report. And I’ve followed all their links to report the fake negative review put against me and nothing.

They still allow this company/lender to sent in false report on me every month which is affecting my credit score. Credit karma could stop this since they allowed them to repost a false report on me every month for a personal loan I NEVER MADE! And they don’t even have the paperwork with copies of this state’s requirements to give out a loan with.

To give an idea how they don’t care about their customers in this app, this has been going on for a few years and in the report against me it even states the false loan was wrote off a couple years ago. But Credit Karma still lets them post false reviews on me to keep my credit rating low.

And when you ask someone through the emails you get day to days later from C Karma you get the strong feeling that they really don’t care, and if ask them if this was happening to them what would happen.. nothing back. I bet it would be resolved that day it happened to them.

OTHER THAN THAT, this app does have some good things in it. But they do have the vin#’s of my vehicle and my family’s vehicles for some reason and I can’t get any of the family’s vehicles removed from my information even though I don’t have anything at all to do with those vehicles. It even shows what was paid for them, how much the payments are and how much is left to pay off. I don’t and my family members don’t need to know all this information. March8-2022

My score dropped 33 points with Equifax and 59 points with TransUnion. I select see what changed and it shows I paid down a credit card by $2,563. Not sure why my score would drop for paying down an open account. In addition, my debt to ratio on credit cards is 17%, I have NO new charges and NO new open accounts. So at this point I’m at a lost for words.

The purpose of me using this app was to keep an eye on any new changes and be vigilant on of my score regularly.

However, if the app isn’t going to accurately show me what has changed and an explanation of why there is drastic change in my score, what is the purpose of my using it?

Additionally, I have read the developers response to some reviews and the response states “Since we don't calculate your scores (only credit bureaus have that power), we can't say exactly what dropped your score. Credit scores are complex because they are based on many different factors and can change for unanticipated (and oftentimes unclear) reasons.None of us want to open our new credit report to see a drop in our score
(especially when it isn't clear why) so I can understand your frustration.

If little brother (Credit Karma) is watching big brother (Equifax and TransUnion) and is responsible to report the news (see what has changed), then assist the consumers and report the news accurately, (Tell me what has changed so I may make an informed decision on what to do about the change).

Yes, the app is free, but if I need to contact Equifax and TransUnion directly to see what has changed (and pay a fee), I may as well use them and delete this app and also inform / encourage ALL I come in contact with to also delete the app.

Please make it make sense.

Update: Response to contact about the issues below. Unfortunately, their is NO information on contacting a supervisor or complaints about customer service. Hence, I have locked my cards and transferred funds out to a far more customer friendly, far more responsible bank. By all means, use for credit scores. But I strongly discourage anyone from opening a credit or bank account with them.
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I have used them for my scores and finally decided to open an account. Biggest mistake EVER! Do not use them for checking! It takes forever for deposits to show. Debits show instantaneously. I made a mobile deposit and it said it was good. Two days later and after I cut a check on it, it wasn’t accepted. Why? Because I didn’t specifically write, “mobile deposit credit karma”. What? I chat. Nope. Won’t accept. Then I find out my first house payment at a brand new home is rejected because they failed to clear my check…. Not because the check was bad but because I made a mobile deposit on my mobile phone to credit karma but didn’t write on the check that I was making a mobile deposit on my mobile phone. WTH? First I chat. Nice enough but can’t do anything and tells me to call. I call and get Drey who refuses to give me her employee ID and REFUSES repeatedly to get a supervisor! Then I get Sandy who hangs up on me upon requesting a supervisor. Chat said they would transfer and then disconnect. The WORST customer experience ever! Never in my life, and I’m elderly, have I had such an incredibly horrible experience. I’ve just finished writing and submitting a complaint to the FTC. They’ve lost my business. I definitely don’t recommend this company. Save yourself a major headache or worse, just say no.

My Trans Union score from Trans union is 35 points more than what Credit Karma says. Credit karma is trying to push secured credit cards to me when i just got a new credit card with a $500 dollar credit limit. they say i can get a car loan for &”$13000 when capital one just offered me yesterday a pre approved car loan $4000 -7$55000 dollars. Aspire credit card is railroading me and trying to ruin my credit score by posting every single day im delinquent and derogatory and i owe them $400 and out of the blue they started charging more money on my account to $700 dollars Trans union fixed it . i tried to pay Aspire and i got a pop up saying that i am not authorized to make a payment and i have a screenshot. Credit karma asked me why i owe $180 to credit one . i just got the credit card last month and it not due till February 3 and i pay my entire balance every month on all my credit card’s and not secured ones either. i’ve had capital one for 3 years and my they other credit card 6 years they don’t even know i own a house and its paid off. my state declared an emergency during Covids beginning and no one was allowed to work except emergency people and groceries stores i didn’t work for months every credit card company screwed me except Capital one and they didn’t ditch me and put rotten stuff on my reports. rich selfish greedy people . credit one ditch me and 2 months ago they offered to give me my credit card back and i haven’t paid them totally back yet. only because experion asked me why i can’t pay my credit card’s and they let me put my reason on my credit report for all to see . covid was a national disaster and that’s what i said . don’t take credit karma seriously they are just way off

I’ve used Credit Karma for years and the app itself is very useful and handy. HOWEVER, I got a new phone and forgot to change my number on all of my apps and this one was just the one I completely gave up on. The support team is so ridiculously tedious and impossible to work with. For some reason the app wasn’t working for me after I got a new phone, I’ve changed passwords multiple times and still nothing. I was getting multiple system errors I even tried the desktop version and the same thing happened. I finally tried reaching out to support and it was virtually non existent, they handle things through email and strictly email. No phone number, no chat support, nothing! They rely on all their FAQs on their website as “support” but if it is a very specific issue like mine that requires being escalated to actual people then good luck. I contacted them through email a couple times and everyone I got ahold of was tremendously incompetent. My issue was never resolved, before even acknowledging anything that I was telling them they asked to identify myself and one of the ways I tried doing that was sending in my drivers license but that wasn’t enough for them for some reason. They asked for a picture of my social security card, now keep in mind I was comfortable just sending them my social number but they kept pushing for a picture of my social. After multiple attempts and terrible customer support I decided to just give up because I wasn’t about to risk identity theft and yeah they can tell you it’s for security reasons all they want but just the fact that trying to get them to help you was like pulling out teeth is enough for me to not want to use their services anymore.

TL;DR: Great app when it works, but if something randomly goes wrong then you’re screwed because their support team is ridiculously incompetent. See you guys later, thanks for the good few years. Your actual product is great but your support team is awful, I’m out. ✌️

Thank you so much 760Plus Credit Score for helping me increase my credit score and delete derogatory remarks. It took just within 2 weeks for them to get my credit back to excellent. Now I’ve been pre-approved for a mortgage and I’m currently home shopping! It’s a dream come true and a personal goal accomplished with your help. THANKS! I’m recommending them to any person in dire need of credit fix (760pluscreditscore @ gmail dot com). You can thank me later!

I used the mobile deposit feature on the app and read disclosures completely. It stated if under $225 the funds would be available next business day. Check was far less then that. 4 hours later I received an email stating funds were available. Checked my balance and funds are not available. Contacted customer service they told me give it 24 hours. I did. I call back now they say 7 business days but because the app did in fact say 1 day and I did receive the email they would give me a provisional credit. Wait a couple hours and nothing so I call back and they say they don’t know what I’m talking about and they never sent me an email even though I sent the email back to them. I had to endorse that check to credit karma on the back so that check is completely useless now. I feel they stole from me and now this shady company has my other bank account account and routing number.

My Credit Karma spend account was closed very shortly after I called them about $1500.00 of my deposited return had been stolen from my account. Date it was closed 2/24/2023. Absolutely no explanation as to why they closed it. As for my tax return money, I still have gotten no one to help me in getting my hard earned money back. This has been going on since mid February of 2023. Here it is 5/1/23 and I still don’t have my money and no answer to my many questions.

I recently had the pleasure of working with JerryLink Credit Group and I can't say enough good things about my experience. At first, I was considering a DIY approach and had spent countless hours researching credit repair strategies on YouTube. However, I quickly realized that the expertise and personalized service Jerry offered far surpassed anything I could achieve on my own. I reached out to them via mail: jerrylinkgroup @ gmail.com. Their dedication, expertise, and personalized approach made a tremendous difference in my credit situation (500s to 760s across all three bureaus). I highly recommend their services to anyone in need of credit repair, as they outperform DIY methods and generic dispute templates every time.

Intuit (Turbo Tax) uses Credit Karma for tax refunds. They send you a debit card. This debit card needs to be activated on their APP or website. This should only take about an hour to accomplish after battling your way through their automated phone system, eventually ending up in a Indian call center with people that barely speak English. Once you account is set up you can transfer the money to your bank account after you link your bank account. But they set a 1000.00 limit on transfers and only one transfer per day. So in my case 4200.00,

will take 5 different days to drain my account plus another 5 days for them to "process" it. They also say I could withdraw money from an ATM at 500.00 per day in cash. But this is also false. Both ATM's rejected the card. Tried calling back and when he had exhausted his script, was of no help. Basically it looks and feels like a giant scam. I am only one person but obviously multiply this times a couple of million Turbo Tax users and you can see the magnitude of this fraud.

Credit Karma regularly sends completely misleading emails suggesting something negative has occurred on your credit report when nothing has happened at all. They're doing this to scare people into signing on to their website. I've noticed they seem to do this if I haven't visited their site in a while. They really should STOP doing this. It's extremely annoying.

Have had credit karma money for a while but have only used it once because it takes money too long to post once added. So I used my credit karma spend account to get an advance on my hard earned tax return money just to have it deposited and with no notice at all sent to me, no notice at all placed on the credit karma account I look at everyday they just up and locked my account unbeknownst to me. So here I am at the store trying to swipe my debit card looking like a whole fool with people behind me in line repeatedly having this card declined. Thankfully I had alternate funds I was able to use but immediately went on credit karma to find the problem. Tried to use transfer apps to transfer the money, that didn't work, so I decided maybe something was wrong with the card so ordered a new one assuming I could get a virtual card in the meantime or be able to use the checking account and routing numbers. That wasn't the case at all. I tried ccalling, was unable to get anyone on the phone after an hour of being on hold, had to make a few attempts to use the chat feature but finally got through and was told my account was under review, they didn't have access to anything further than that and would escalate it to the correct department and said I would get a follow up email with further information. After receiving an email almost 24 hours later stating unfortunately there was no new information I attempted to call again. I got through by requesting a call back and was told there was nobody that I could speak to in the department that handles these issues and I would just have to wait for an email! That is absolutely ridiculous to me! Why do I have to wait on an email to see what is going on with my own money? Why can't anyone tell me over the phone and help me access it? This is no way to run a company especially when dealing with people money! Nobody wants to sit waiting for an indefinite amount of time on their own money. I could have been traveling or really stuck and needed that money and would or could have jist been stuck on the side of the road unable to get gas or something and just stranded with no access to my own money and there's nobody you can even talk to? Listen don't use credit karma money period, let alone for something as big or important as your income tax refunds! Unless you just freshly opened an account in doing so. Just use h&r block or jackson hewitt or kiterally anyone else because credit karma will have you sick wondering about your own money!

This company refuses to update my phone number despite numerous files of my identification to prove I am who I am to them. They reject them or not getting them through thier 'secure link' by email. I have uploaded my documents to them at least 8 seperate times and continue to get emails from them about uploading the documents as if I have not done this. They refuse to update my phone number and after so many times uploading the documents as asked exactly as outlined in their guild to how to upload the documents they refuse to update the phone number.

They violated Regulation E 1005.11 completely. I have emails back and forth with them starting March 25th 2022 following a call that day disputing several transactions. They were not processed until near the end of April citing that it needed to be referred to a "special department" first. Which was more than double the amount of time allowed for provisional credits. They kept emailing me redundant questions over an over in attempt to prolong the "initiation" of my claim. Then without notice they removed the small amount of provisional credits I had received (late). When I asked for the documents used in determining the outcome of my claim I was told no. Every call is met with delay tactics and ignorance or avoidance. Then, we had been calling about the $200 bonus offer we got when filing our return. I was told that "you were never offered that" after the offer was supposed to be paid out. There is over a dozen calls about it. Then my account was closed without any notice still 6 months later. I have no way of getting my billing statements or transaction history.

i had to ask for a replacement card and credit karma keeps saying they sent one,but it never came.so they made me file for another replacement card and it jasnt came either.So now i have 5,699.00.That i cant access or spend because they wont send me another card.I have pretty much begged them to just send the card to my mailing address but it never comes and they just tell me it should be here by now,and offer to send another one.Thats as far as i have gotten in the situation because thats the only thing they are offering me.So i dont know what to do.I almost feel as if im being robbed in a way,Like they are keeping my money from me.

After not using Credit Karma for a few years I tried logging back in and nothing happened. I set up a new account and it almost went through. My phone verfication was sent, and then when I tried logging in another older phone number popped up for a phone I no longer have.

Also says my personal information is not on file with the credit reporting agencies although I have other current credit cards.

Customer service is basically useless.

I recently used Credit Karma's system to see what credit cards I might be approved for. According to credit karma I had a 'very good' chance at approval with a credit provider. When I applied however, my application was denied, and I will undoubtedly have a black mark against my scores because of it.

I would advise against using Credit Karma's system, made to mislead consumers so that they can receive a referral kickback.

After I tried to change my last name yesterday 9/20/22-could not do it because of them (their site) Then today, 9/21/22 I recd 1st email telling me my account is locked. Later in the day, I get a request wanting a copy of front/back license and where I work & income. I sent license and marriage cert. I then email back to confirm that they actually recd the info I sent. Was told thank you but can not respond further about it. At this point with over 160,000 transferred to them in a 3 month period, I am concerned and now want my money back from where I originally sent it from. The person that responded to my email is no longer responding to me. I have sent 2 additional emails after sending my id/marriage cert. I just want my money back and never deal with Credit Karma again.

I recently paid off my mortgage EARLY, like 23 years early, and Credit Karma docked me _99 points on my score, II basically have $6500.00 in debt, that I make monthly payments for, how can a person be punished for paying their bills? I don't believe CREDIT KARMA is a reliable source for a credit score, I will not rely on CREDIT KARMA anymore...HORRIBLE company.

I got a notification on Sunday morning 4th of September, approx. 11:30 or so... when I was within the application while checking my score. It was from Mission Lane and said I had "Outstanding" odds to get approved. I applied and then Credit Karma sent me a message saying I was declined because of fraudulent activity from my IP address. I would have never applied for this card had I not gotten the notification while I was checking my score in the first place. I also wasn't able to find any more information on what the potential fraud from my IP address was in regards to. Just to be clear as well, there wasn't any type of fraudulent activity taking place. As a result it is now going to take me significantly longer to build my credit as I previously had great credit but just stopped using credit in preference to cash at the time. The fact that Credit Karma is supposed to be a "service" it seems as if they are complicit in deceptive practices as a gatekeeper to better credit.

Joshua Derby

[protected]@gmail.com

https://www.ftc.gov/business-guidance/blog/2022/09/3-million-ftc-settlement-disapproves-credit-karmas-deceptive-pre-approved-claims