CB Casual Dining Cracker Barrel Complaints #242-261

Cracker Barrel review: Service

Geneo F. of Irwin, US

Nov 25, 2021 11:36 am UTC

Verified customer

On 11-18-21 around 1:00 my wife and I stopped at the Crackel Barrel at Washington, PA (CB0441). for lunch.

We stopped for lunch there because all of our previous experiences with Cracker Barrel have been very positive.

However, when we were greeted, there were no smiles, eye contact or welcoming from the host and hostess. All conversation was between the two of them.

The waitress was very cool to us also and was slow in providing the condiments that were requested 2 times.

While the food was tasty, the food is only one part of customer satisfaction. Possibly the manager needs to monitor all of this a bit closer.

Desired outcome: MANAGER MONITORING EMPLOYEES' PERFORMANCE MORE CLOSELY

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Cracker Barrel Contacts

Cracker Barrel phone numbers

+1 (800) 333-9566

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+1 (615) 443-9266

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Senior Director Corporate Communications

+1 (615) 443-9115

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Media Contact

+1 (615) 443-9589

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dmca@crackerbarrel.com

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janella.escobar@crackerbarrel.com

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Confidence score: 93%

communication

jeanne.ludington@crackerbarrel.com

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Confidence score: 93%

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teresa.miller@crackerbarrel.com

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Confidence score: 92%

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Cracker Barrel address

307 Hartmann Drive, Lebanon, New York, 37087, United States

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