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CB Casual Dining Cracker Barrel Complaints #242-261
Cracker Barrel

Cracker Barrel review: I know everyone are working short staffed, but this was uncalled for

E
Author of the review
9:50 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

When we finally got our food, it would have been nice to received all of our meal at the same time. The food was good.

We got seated on Thanksgiving Day at 1:45 and sat and sat. We flagged down a waitress to ask where our server was. She went to the manager and finally a lady showed up. She said this was her second day. She tried but she was as lost as last years Easter Egg. After 40 minutes, we finally got our drinks. The manager was checking on other tables but never checked on us. About 1 1/2 hours our food started to show up, we did get everything the first time. We flagged down other waitresses to get refills and the rest of our meal. We finally got some bread when we were half finished with our meal. Th whole time the manager was still walking around. This was not what we hoped for when we came in for a meal. I will have to say the other waitresses went above and beyond to take care of us. It's too bad that the Manager couldn't have least check on us.

Desired outcome: Better training of staff, Managers are in a position to help and take charge. He didn’t do either

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  1. Cracker Barrel Contacts

  2. Cracker Barrel phone numbers
    +1 (800) 333-9566
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    +1 (615) 443-9266
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    307 Hartmann Drive, Lebanon, New York, 37087, United States
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    Aug 05, 2026
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Cracker Barrel Category
Cracker Barrel is ranked 2 among 23 companies in the Casual Dining category
#01 Red Lobster Red Lobster #02 Cracker Barrel Cracker Barrel #03 Olive Garden Olive Garden #04 The Cheesecake Factory The Cheesecake Factory #05 LongHorn Steakhouse LongHorn Steakhouse

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