- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Payments and Reactivation
Hi team,
My account was permanently disabled even if I didn't violate any rules. Anyway, I want to withdraw my earnings, which amount to $244.50.
Here are my details:
Email account: bonifacio.[protected]@gmail.com
Verification number: +[protected]
Paypal account: [protected]@yahoo.com
I hope you can assist me. Also, I would appreciate it if you could reconsider reactivating my account.
Thank you!
Desired outcome: Payment of earnings and reactivation of my account
This complaint has been resolved automatically due to user's inactivity.
Remove all documents in my course hero account
I have uploaded documents from my university which have been asked to remove immediately by the lecturer. I accidentally uploaded a few documents from my university into course hero and now I really need to remove them before there are actions from the top-level management of the university. I really need to remove all of the documents from my account as soon as possible. Course hero, take an action ASAP, thank you.
This complaint has been resolved automatically due to user's inactivity.
Tutor account false violation.
I am a tutor at the course hero platform . I have a great helpful rating of 93 % lately.
I got an email on 9 march 2023 that i have recieved a violation for a question for it being incorrectly answered and recieved a probation for 14 days.
It wasn't marked unhelpful by the student , they say that they randomly choose a question and internal review system works and they find that the answer was incorrect.
Now when i opened up the question the answer to the question was completely correct a d according to the guidelines. Adding to it the student has already marked my answer as HELPFUL and even accepted the answer,the image shows the answer being helpful is mine(Professor Titanium9670) how can they falsely claim that the answer is wrong when it is marked helpful by the student. This is not the first time they did so. But i recived a probation for this . It is unfair trade practice and should be look after. Please help!
This happened to me. They sent me a warning through email, saying I had not provided an explanation. Upon checking the question, it's been 46 days, the client has already taken our answer, and the tutor will get a warning. I sent an email to team support, but they say the system checks our account, and when it finds that theres something wrong, thats why they send a violation warning. It's just Unfairrrr.
Billing
My son cancelled his subscription a few months back and is still being charged for the course he has cancelled. He used our card details, and you are still taking the funds from our account. I have tried to contact you via your contact form and the only thing you could come back with that my son used an incorrect email yet every other detail we provided you was correct. I require the course to be cancelled and my money refunded.
Desired outcome: subscription to be cancelled and refunded.
My payment as a tutor
Hello Team,
On 03/13/23, my tutor account [protected]@gmail.com was permanently disabled without cause. When I tried to withdraw my first payment it is said that may number cannot be verified,so I email the [protected]@coursehero.com , they say that I violated the section 2 and 3 but I have not broken any of the Terms of Use rules nor is Course Hero able to specify in which way I personally have violated any of their terms other than a general "Sections 2 and 3", which I have not broken. I had over $141 waiting to be withdrawn and Course Hero is denying me access to the money I earned.
I have found many other tutors complaining online that this has also happened to them once they had earned "big money" and were about to be able to withdraw it.
I have been falsely accused of violating the Terms of Use, my account has been unfairly permanently disabled and money which I spent a lot of time earning I cannot access it.
Kindly send my payment via my paypal account [protected]@gmail.com.
Good day! I write the tutor support, but they respond that my tutor account at dagafarahmae@gmail.com has been permanently disabled since my request for may number validation has not been properly validated. I once attempted to verify my phone number, but they quickly chose to disable my account permanently. I did not withdraw even one penny. I simply want to get my hard-earned money back.
Same. They're getting our hard earned money.
Can't receive an OTP verification
I am writing to follow up on the issue I've been experiencing with the SMS verification code. I have been trying to withdraw my earnings from CourseHero for almost a week now, but I have not been receiving the SMS verification code needed to complete the transaction.
I have been in touch with the Tutor Support team, but unfortunately, the issue has not been resolved yet. I have checked my network, and it is stable, and the phone number that I am using is the same number that I have been using with my bank account.
I would really appreciate it if you could look into this matter urgently and provide me with a solution. I need to withdraw my earnings as soon as possible, and I cannot afford any further delay.
Desired outcome: I would really appreciate it if you could look into this matter.
This complaint has been resolved automatically due to user's inactivity.
I wish they could help us. We have the same problem. My account was locked for almost 3 weeks and I also have pending earnings around $535+. I kept sending emails on their support but until now they cannot fix my problem. That was supposed to be my salary.
Cannot log in
I cannot log in to my account said bad request and violate course hero. I have never violated rules and regulations of course hero. I strictly obeyed and followed the terms and conditions and maintained my rating. Necessary requirements in retrieval of my account was submitted immediately upon request. I still have pending payment in my account amounting $400+. Please and kindly look into this matter.
Thank you
Desired outcome: collect my pending payments
I cannot log in to my account they said I violated course hero. My account was disable and I was instructed to provided 3 items to confirm my identity. 1 a video showing my face and my ID and a piece of paper with my full name with signature and the present date, with me saying my name and the date. I submitted all the necessary requirements to retrieve my account within 1 hour after receiving the email, but my account was still permanently disabled saying I provided insufficient materials to identify. Why is that so? I need to collect my pending payment amounting $400.
This complaint has been resolved automatically due to user's inactivity.
I wish they could help us. We have the same problem. My account was locked for almost 3 weeks and I also have pending earnings around $535+. I kept sending emails on their support but until now they cannot fix my problem.
Course Hero
How long does it take to get a response to an email? I’ve sent a bunch of emails all no response. I need to have my documents deleted ASAP as they violate my privacy rights. I don’t want my personal information on your website longer than it needs to be. I sent multiple requests on your website, multiple emails and tried to communicate via your socials. Please help as I really need these documents deleted within 24 hours and I’m panicking.
Desired outcome: Remove my documents
This complaint has been resolved automatically due to user's inactivity.
My account was blocked even after I provided adequate Identity confirmation
I was given a violation by course hero even though I was absent from the platform for a whole day. My account was frozen and I was instructed to provided 3 items for identity confirmation. 1 a video showing my face and my ID and a piece of paper with my full name and the date, with me saying the date and my name, 2 my original email number used and 3 my original contact number. I submitted all of these within 8 hours of recieving the message to confirm my identity, but my account was still permanently disabled. Why is this?
Desired outcome: I would like reinstatement of my account or at least credit for the pending payments
This complaint has been resolved automatically due to user's inactivity.
My account permanently disable
I STARTED JOINING LAST YEAR AND I GET MY EARN ONCE .then I came back this month and started tutoring again . In 4 days I earn $150 . The. Yesterday Feb 23 my account is disable and I try to email them and ask requirements they need after I sent it all they response my account is permanently disable .. YOUR SCAM COURSE HERO YOU DIDNT KNOW HOW HARD WE WORKING JUST TO HELP YOUR CLIENTS .
Desired outcome: Please " ENABLE MY ACCOUNT AGAIN" AND I WANT TO GET MY EARNINGS. I WOULD LIKE APOLOGY IF I USED LOTS OF PHONE TO LOG IN MY ACCOUNT BECAUSE ONCE MY PHONE LOWBAT I USED MY OTHER ONE PHONE ..
This complaint has been resolved automatically due to user's inactivity.
Hello Johndaniel,
I am sorry to hear that you can no longer use Course Hero's (CH) services since you violated their terms of service. This type of fraud has impacted more people than just you. Several tutors all around the world have been impacted by the tutor support team's deliberate account disablement of those tutors to steal their laboriously earned money. At the start of last year, CH undoubtedly deactivated the accounts of thousands of tutors for dubious reasons and false allegations. CH has mathematically withheld a sizeable portion of the tutors' pay, or about millions of dollars. Notwithstanding how profitable CH has been, it is currently working behind the scenes to commit fraud. Everyone in our country who has been affected by CH is aware of this and does not want to be associated with this now. It is clear that CH is having financial difficulties given that the United States entered a recession in the summer of 2022, but stop robbing sincere international tutors to solve your domestic issues. It is unethical and unprofessional to suspend tutors' accounts without a good reason. The tutors should therefore receive their pay because they earned it by giving the students' queries the right answers.
Best regards,
Hussein
Locked tutor accounts
I tried to withdraw my earning on November 5 2022, and so I entered my registered number. I entered it correctly and everything is in check. I never change my registered number for SMS verification but it said the number I entered didn't match my registered number. Now my account is locked for more than 3 months.
I have sent email to tutor support but they keep rejecting my request (they don't even reply to my last email). I have more than $700 earning available for withdrawal. I have 100% helpful rate, Rafael Oca even sent me an invitation to be featured as top tutors, so I don't get why they don't help a good performing tutors.
In my opinion, if Course Hero really wants to provide a high-integrity platform where tutors can safely share their knowledge and expertise, then Course Hero should provide a way for tutors to unlock their account without limit of verification error (just like other platforms). Tutors have waited for more than 2 weeks for their earning to be available for withdrawal, so it is only right for Course Hero not to hinder the tutors to claim their earning. The current security system benefits no one but Course Hero alone. The worst part of this whole incident is that Course Hero does not even take criticism (my social media account is blocked for criticizing their system in the last few months).
Desired outcome: Unlocked account and a fairer security system. Please don't tell me to contact tutor support because I HAVE CONTACTED them and they don't respond. If they respond, I will not be here for real.
This complaint has been resolved automatically due to user's inactivity.
I had applied for coursehero tutor. But after completing the application, i am getting a mail saying "finish your tutor application". Also after many months, coursehero is not reviewing my application and not even providing status of my application.
Hello Intans,
I am sorry to hear that you can no longer use Course Hero's (CH) services since you violated their terms of service. This type of fraud has impacted more people than just you. Several tutors all around the world have been impacted by the tutor support team's deliberate account disablement of those tutors to steal their laboriously earned money. At the start of last year, CH undoubtedly deactivated the accounts of thousands of tutors for dubious reasons and false allegations. CH has mathematically withheld a sizeable portion of the tutors' pay, or about millions of dollars. Notwithstanding how profitable CH has been, it is currently working behind the scenes to commit fraud. Everyone in our country who has been affected by CH is aware of this and does not want to be associated with this now. It is clear that CH is having financial difficulties given that the United States entered a recession in the summer of 2022, but stop robbing sincere international tutors to solve your domestic issues. It is unethical and unprofessional to suspend tutors' accounts without a good reason. The tutors should therefore receive their pay because they earned it by giving the students' queries the right answers.
Best regards,
Hussein
My account
Last February 19, 2023 I was trying to withdraw my earnings but I was accidentally entered wrong number that's why my account was locked but I report it right away. Today, I received an email saying that my account was already unlocked but after 2 minutes I received another email saying that my account was permanently disabled. I was thinking if is this a scam or what?
You permanently disabled my account without me withdrawing my hard earned money. I accurately and seriously answering students questions and I know I didn't violate any rules and regulations. Please bring back my account I need my earnings and I still want to be a part of course hero.
Desired outcome: I want to withdraw my earnings and bring my account back.
You're not replying on my email. Please re-enable my account. I need that money. This is my only source of income.
I keep sending emails but no one replies on me. Please, I'm begging let me access my account and my earnings. I need that for my tuition. officialjessmae@gmail.com this is the email I used in sending emails to you.
I'm begging, please let me withdraw my earnings I really need my earnings now. I need to pay for my tuition I don't know where will I get money now.
I didn't violate any terms and conditions, I just entered a wrong number then you already locked me. I know you made a mistake by disabling my account but that's fine as long as I can withdraw my hard worked earnings. I worked hard for that earnings so I can pay my tuition. But now I really don't know what to do. It's really depressing so please help me. Address my concern as soon as possible.
Thank you.
But they are not replying on my email.
Please re-enable my account. I really need that money. Let me withdraw my hard earned money. I only sleep 4 hours a day to get that amount of money.
Please address my concern as soon as possible. I'm really worried and frustrated.
Thank you.
My account has been locked due to wrong number verification during withdrawal and I report it right away. Then, today I already received 2 emails saying that my account has been already unlocked then after 2 mins there's another email saying that my account has been permanently disabled but as far as I know I didn't violate any rules and regulations. You didn't give me any chance to withdraw my earnings. That should be my first withdrawal for Course Hero since I got in. I really worked hard for that money and I really need that money for my everyday living.
Let me withdraw my money. Give me chance and bring me back my account. Thank you.
sms verification
Hi good day im one of your hardworking tutors in ch I just want to know why cant I withdraw my hard earned money in ch I have been trying it multiple times and my account have been locked twice, but thankfully tutor support are able to unlock my account, and as of now ch is my source of income because I dont have a permanent job. I already emailed tutor support about this but they dont have any anwers on my problem. I really need to know why I keep getting this error in my account.
Desired outcome: I hope i can properly withdraw my earning in CH because i really need it i hope you can help me
I already file a complaint but it seems that you guys are not listening to my MAIN PROBLEM! MY MAIN PROBLEM is I CANNOT WITHDRAW MY EARNINGS you guys just keep telling that contact tutor support, i already contacted tutor support about this THEY DONT HAVE A SOLUTION! And you guys keep telling me to contact them. I've been working hard every day just to answer questions in CH. I exert my time and effort answering questions, and now this is what i am experiencing? This seems unfair. And im also sure that my phone number i used in verification is 100% correct because that is the number associated with my contact information on the account!
See, you are not listening tutor support,they already unlocked my account; my problem is that I cannot withdraw my earnings. This just says that you are not helping us; all you do is keep forwarding us to tutor support where there is no resolution. I am working hard on this site, and all you do is keep giving us answers that cannot solve our problem. We exert time and effort answering questions, and now this is all I get from you guys? This is very frustrating.
Ch support change my phone number thankfully
Tutor account permanently disabled
Course Hero permanently disables my tutor account. I just emailed them a week ago looking for assistance on how to verify/ update my phone number to be able to withdraw my earnings because when I applied to them before, they didn't require me to put a contact number. But since CH has been strict now and there were lots of changes and updates that happened...
Read full review of Course Hero and 4 commentsUnable to withdraw my earning
The Course Hero team emailed me yesterday to confirm that my phone number was still the same. However, even though I provided the correct number, when I attempted to withdraw my earnings, it did not work. Dealing with this issue has been a real pain, and despite the fact that I've provided them with all of the documents they require, they still haven't provided me with a clear answer. I believe I am entitled to my earnings, and I hope they can resolve this issue soon.
Desired outcome: I would like to get all my earnings
This complaint has been resolved automatically due to user's inactivity.
Scam
I was trying to cash out and I accidentally put the wrong number then my account is locked and I received a message saying I have a violation and I could no longer answer questions but I can still cash out my earnings if it exceeds 20 dollars. So I tried to cash out again since it exceeds 20 dollars but then I could not cash out since it is locked.
And I think I have not done anything that will give me violations.
Desired outcome: To please unlock my account and let me cash out my earnings and to explain why I have a violation. Since as far as I know I did not violate anything. All I did was try to answer questions that I thought I can answer.
This complaint is already resolved
This complaint has been resolved automatically due to user's inactivity.
We have the same problem. Did you receive any email from them? How they resolved this kind of concern?
Privacy Leaked
I have accidentally uploaded files that I didn't know my name and other persons name were included. The name of the private school that I went to is also there and they've told me to take it down but it seems users can't do much about that and I've been recommended to file a complaint or perhaps a request to delete all the files that I have uploaded. I will make sure to remove any private matters the next time I upload any type of documents.
Desired outcome: I would like the files that I have uploaded in course hero to be deleted "all"
This complaint has been resolved automatically due to user's inactivity.
Tutor account not logging in. Says bad request
Hello . I am a course hero tutor. Last night, February 14, 2023, I was using Course Hero, and everything was right. But the next morning, February 15., 2023. when I opened my course hero tutor account, it was logged out. I thought it was normal and tried to log in using my credentials, but it said my password or email was incorrect. I tried to recover my password, but no reset email was received.
Then I tried google account login method but It said "Bad Request"
Since then, I've been concerned and unable to access my Course Hero tutor account. I still have not received an email from Course Hero about any violation, suspension, or probation. I had several hundred dollars in pending payments. Can you please help me regarding this issue. Kindly help me resolve this issue.
My registered email is : [protected]@gmail.com
Desired outcome: Kindly resolve this issue and help me log in to my account . Also let me know what the issue is and why it occurred.
My account
I cannot log in in my account. I try many times. I try to forget but did not receive message in email. I dont know why.
Please help me. My email address is [protected]@gmail.com
Account was lock they freeze my earnings
I am unable to withdraw my salary from Course Hero despite having a minimum available cash pay-out of more than $20, which is the minimum requirement for withdrawal. After attempting to verify my number, I received a response stating that my account could not be verified and some features have been locked. This is unethical to lock me out of answering questions for students due to an error and freezing my hard-earned money.
Desired outcome: Provide me timely response regarding my account & the ability to withdraw my salary. I should be paid in full without any unfair restrictions or delays.
This complaint has been resolved automatically due to user's inactivity.
Course Hero reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
-
Course Hero contacts
-
Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
-
Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
-
Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
-
Course Hero social media
Most discussed Course Hero complaints
Unauthorized chargesRecent comments about Course Hero company
Sudden disabled account - receiving violations even after serving suspensionOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.