Course Hero
reviews and complaints

I encountered an issue with my withdrawal. Upon clicking the withdraw earnings button, an error message appeared and the amount I intended to withdraw vanished. Although $129.50 was debited from my Coursehero account, the funds did not arrive in my PayPal account. This occurred today, February 14, 2023. I also mailed the contacted the email support but there is no reply.

On January 10, my account was temporarily disabled due to alleged violation Term of Use, which I’m sure I did not violate.

An email was sent to me asking me to send Items and video for a possible re-enabling of account. I sent the required video/information immediately and got a reply that my account has been enabled and I can have access to my account within next 48 hours.

However, after 48 hours, I'm still unable to login. May you please solve this issue so I can have access to my account?

Dear Course Hero Tutor Support Team,

I hope this email finds you well. I am writing to request that my tutor account on your platform be reevaluated. I was recently notified that my account had been disabled and I believe that this may have been done in error. At least you can transfer my earnings to my PayPal. I request that my current tutor payment be transferred to my PayPal account. My PayPal account email is [protected]@gmail.com

I assure you that I have not violated any of the terms of use for the platform. I am a dedicated and experienced tutor and I have always followed the guidelines set forth by Course Hero. I believe that my account may have been disabled due to a misunderstanding and I hope that it can be reviewed again.

I understand that the verification process can take some time, but I would greatly appreciate your prompt attention to this matter, as I am eager to continue using your platform to help students. I assure you that I will continue to follow the guidelines set forth by Course Hero and I am committed to providing high-quality tutoring services.

Please let me know if there is any further information or documentation that you require from me.

Thank you for your time and assistance in this matter. I look forward to hearing from you soon.

Sincerely,

Darshil Thummar

Recently, my account got removed saying 'I have done Terms of Use violation'. And I have 34 doller pending and 19 dollers showing on course hero dashboard.

I email to them but they say 'no further payments are obligated at this time'.

Even I have 86% helpful rate, and I have done all question keeping in mind of Terms of Use.

My account was temporarily suspended due to some unusual accounts at my browser, which I do not know, they asked my to reverify my details and I did the same by sending 10 second vedio to them and also my phone no and registered email id, they have not replied me back yet my registered email id on course hero is [protected]@gmail.com

Hello,

I have a coursehero tutor account. As you can see in the screenshot I do have more than 80 dollars in my account and I do have 100 percent helpful rate.

Then early this morning, I received an email from their support team asking me to send a video with my face together with my name and ID. I did submit this.

Then my account suddenly closed by them without explanation.

I have uploaded notes from my school which has been asked to remove it immediately by the owner of the school. All the notes i got from my school which actually I need to ask from consent from the owner since it are made for only for the students of our school. I have accidentally uploaded few files from my school into course hero and now I really need to remove before there are action from the top level management of the school. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

Today is February 3, 2023 I withdraw $75 and I didn't received the money since I check my paypal account, please help me where the money is. Please help me settle this, I didn't received the money that I have withdrawn. I'd appreciate if you will settle this immediately. I need the money and I don't deserve this since I answered all the questions fairly and I invest my time and effort for this platform. And also my account cant add a number its say error please help me fix my account. Thank you!

I need Course Hero to remove my uploaded documents today 2/3/2023, "Anatomy-Course Project.pdf," under the course name "PSYC 331." School name: AMA Computer University, Quezon City. I forgot that I put my name on it and my professor on it. I need my privacy. Please delete my uploaded document such as Anatomy-Course Project.pdf. Kindly help me to remove this document as soon as possible. Attached herewith is the screenshot of my uploaded document that I want to have vanished.

Today January 02, 2023 I just requested for a withdrawal of my earnings amounting to $119 but when do I try to hit the withdraw button there's a message says please reload the page and after I reload it my withdrawal balance is gone and nothing came to paypal account, I didn't get a chance to take some screenshots because i didn't expect that's going to happen which is losing of my withdrawable balance and nothing came to my PayPal account.

Hi! I would like to complaint about my permanently disabled tutor account. I received three consecutive email saying that they identified unusual activity on my account. First was on December 22, 2022. Second was on January 6, 2023. Lastly, happened last January 12, 2023. I always comply with the requirements but they are just sending automated response. Their tutor support was always sending automated responses and It took may days to receive a proper response from them. I also did not worked or answered questions from students for a month because I cannot access my account due to probation and the consecutive temporarily disabling of my tutor account. But still I always receive multiple warnings and violations that made me think they are sending those warnings and violations randomly. Until today, they decided to permanently disable my tutor account. There is no clear and specific reason stated in their email. I don’t think I violated their terms and conditions. I’m working/answering students questions sincerely, I don’t give other people access on my account, I only used my phone and laptop whenever I open my Course Hero tutor account, I don’t comment inappropriate words to students questions, I always enter accurate personal details like phone number, etc. and I never used VPN. It just saddens me that they take my tutor account without a clear reasons. I just want for them to do internal review and restore my account because I’m just starting to work so, give me a chance to do better. Please, be fair to your tutors and don’t revoked our accounts randomly.

Since 6 Jan I am receiving a mail of breaching the T&C and every time I just gave all credentials required so regain my account. I am not using any VPN or other account other than mine. Still, they didn't listen to it. Every time I asked about the specific issue because of which my account got closed. But even after this on 26 Jan, without any prior information, my account is permanently disabled without paying what I earned by investing all my time into the website. For a reputed company like yours, I mailed your customer support and it's been 7 days, no response from your side. I just want that the company should at least one time for sake of courtesy give me access to my account so that I can withdraw my money and then it is completely your reputed company wish to continue or not with me

Hello Course Hero,
I would like to request to permanently remove and delete the files uploaded on my account. This is because I have mistakenly uploaded the notes and lecture presentation files of my university professor. With this, I am told by me professor to delete immediately from your website.
Please reply to this message ASAP. Thank you.

Yesterday, when I tried to cash out my payment, this error happened. When I copy pasted my phone number, I lately noticed that I did include the first digit of my number '0' why I got this error. I know I'm being lazy to type the phone number here, but freezing the account and not being able to cash out the fund is outrageous.

Now, Course Hero locked my account and unable me to answer questions anymore. And the pending $100+ cannot be cashed out anymore.

I already contacted the support but got no response up to now.

When I can't withdraw my earnings because it does not exceeded the $20 amount, I can verify my number. But when I already exceeded $20, I suddenly can't verify my number and my account says I violate some regulations. Coincidence? Something fishy..

I already reached out to customer support but no one is answering my complaints, that's why I'm here. :)

Greetings! I have been in CH for about a month. After gaining 24 USD I tried to withdraw it. However, it always appears that my verification SMS is "not passed". I entered the numbers correctly several times and then I got locked! This is really unfair on my part. I am working hard on this platform as a tutor, so I hope someone will help me withdraw my hard-earned money! This is disappointing.

Today January 29, 2023 I just requested for a withdrawal of my earnings amounting to 55 usd but when do I try to hit the withdraw button there's a message says please reload the page and after I reload it my withdrawal balance is gone and nothing came to paypal account this is my fourth time withdrawing I didn't get a chance to take some screenshots because i didn't expect that's going to happen which is losing of my withdrawable balance and nothing came to my PayPal account.

Dear Course Hero Tutor Support Team,

I hope this email finds you well. I am writing to request that my tutor account on your platform be reevaluated. I was recently (19 Jan., 2023) notified that my account had been disabled and I believe that this may have been done in error. This problem I faced sometime ago and I got a mail telling that my account was disabled by mistake.

I assure you that I have not violated any of the terms of use for the platform. I am a dedicated and experienced tutor and I have always followed the guidelines set forth by Course Hero. I believe that my account may have been disabled due to a misunderstanding and I hope that it can be reviewed again.

I understand that the verification process can take some time, but I would greatly appreciate your prompt attention to this matter, as I am eager to continue using your platform to help students. I assure you that I will continue to follow the guidelines set forth by Course Hero and I am committed to providing high-quality tutoring services.

Please let me know if there is any further information or documentation that you require from me.
Thank you for your time and assistance in this matter. I look forward to hearing from you soon.

Documents from my computer was uploaded to course hero these are my confidential information and I want them removed as I was the one who did not upload these documents. I have emailed an official complaint to [protected]@coursehero.com as well as the https://www.coursehero.com/copyright-infringement/ I need these documents removed immediately as this is confidential information.

I was trying to withdraw my $250 about 6 days ago and $108.5 yesterday, and after entering my phone number and verification code, it showed 'Something went wrong please reload the page' both times. After reloading the page the money was gone but it is not showing in my Paypal account or course hero account. It is showing as cashed out but I have not gotten any verification from course hero that my money has been successfully withdrawn. I already sent a complaint email 6 days ago for a withdrawal of $250 and in response to that email, the tutor support team told me that they will quickly resolve it with Paypal. But till now no action has been taken yet and my money is still missing. Now my $108.50 is also missing in the same way. I am not able to understand how can same problem can occur back to back. It has never happened before. I want an update on my money. I am already facing troubles for the past 8 days in my account. My account has been temporarily disabled 4 times this month without any reason and now my money is not reflecting. Please help me. Please tell me about the status of my money. I am attaching some screenshots for your reference. Hope it helps