Course Hero
reviews and complaints

I was trying to withdraw my $250 about 6 days ago and $108.5 yesterday, and after entering my phone number and verification code, it showed 'Something went wrong please reload the page' both times. After reloading the page the money was gone but it is not showing in my Paypal account or course hero account. It is showing as cashed out but I have not gotten any verification from course hero that my money has been successfully withdrawn. I already sent a complaint email 6 days ago for a withdrawal of $250 and in response to that email, the tutor support team told me that they will quickly resolve it with Paypal. But till now no action has been taken yet and my money is still missing. Now my $108.50 is also missing in the same way. I am not able to understand how can same problem can occur back to back. It has never happened before. I want an update on my money. I am already facing troubles for the past 8 days in my account. My account has been temporarily disabled 4 times this month without any reason and now my money is not reflecting. Please help me. Please tell me about the status of my money. I am attaching some screenshots for your reference. Hope it helps

On January 24, 2023 my account was temporarily disabled due to alleged violation Term of Use, which I’m sure I did not do anything wrong. An email was sent to me telling me to send required documents and video for a possible re-enabling of account. I did it immediately but got no reply for any update. I have earnings to be withdrawn, and I cannot even receive my hard earned income. May you please help me regarding this? so I can continue to help students in solving their problem. Thanks.

I received an email from the Tutor Support team that they have permanently disabled my account because they said I was “lending my account to others”. They asked for a 10-second video of myself holding my ID and a paper with my signature, the date and some random phrase to which I complied. I am the only person using this account. I am not sure why they keep doing this. I have already changed my password and made sure I wasn’t connected to VPN. I have $250+ of pending payments. Please give me back my money. I spent hours and days to earn this.

You all are ridiculous I am making this complaint because you all stole my $24.99 I reach out to customer service nothing and no knowledge of the issue I am having. That's okay I can play games to anyhow whenever I go to submit a question to the tutors it stays stuck on the screen with the chat boxes and doesn't go through and these hard heads are emailing the wrong email info about my inquiry.

My Name: Ronald Deniña
Contact number: [protected]
My Universe: Polytechnic University of the Philippines
My job or responsibility: Student
I would like to request to remove some files that were uploaded by someone I don't know, and that concludes my privacy information. I believe this is against my private information.
Here the link of file uploaded that contain my personal information:

https://www.coursehero.com/file/133447661/c33b653f2d6e41c48a349536b3cd9c9bpdf/?openFlag=true%3Flogin_user_type%3Ddocument&user_action=flag&user_action_id=133447661

Title: c33b653f2d6e41c48a349536b3cd9c9b.pdf - BPA 2-4 [Personal Information]
Type of content: Personal Information
Course Title: BAPS 001
School: Polytechnic University of the Philippines
I hope you make a move to remove this.

Today is January 21, 2023 I withdraw $28.50 and I didn't received the money, please help me where the money is. Please help me settle this, I didn't received the money that I have withdrawn. I'd appreciate if you will settle this immediately. I need the money and I don't deserve this since I answered all the questions fairly and I invest my time and effort for this platform. Thank you!

Hello Team,

I worked as a tutor for Course Hero, and my account was deactivated, yet I had not violated any of your terms. I'm requesting payment for the work I completed. My account had a pending payment balance of $400.

This is my account email: [protected]@gmail.com

This is my verification number: +[protected]

This is my paypal account: [protected]@gmail.com

I hope to receive my payment from you soon.

I am writing to inform you that I am currently experiencing difficulty logging into my Tutor account. I have tried multiple times to log in, but I keep receiving an error message saying that my login credentials are incorrect.

I have checked to ensure that I am using the correct email address and password, and I have also tried resetting my password multiple times. However, I am still unable to log in.

Hi I uploaded my essays belonging to western Sydney uni on the account “livbroo” and have since been requested to immediately remove all copyrighted University content on there or further action will be taken. Could all uploaded documents on the livbroo account from Western Sydney University please be taken down immediately due to plagiarism and copyright thanks

Hello,

I would like to request for deletion of all my uploaded files/documents to Course Hero coursehero.com

Since accessing files in Course Hero is not for free, it left me no choice but to upload these files because I did not have the required amount for it.

This was many years ago when I was a student and now I relaized that these files compromise the intellectual property rights of the documents owners', which I was not aware of at that time, so please remove all my documents so I don't face any legal or intellectual property problems.

I tried to submit DMCA but it requires the document owner themselves which isn't possible especially for multiple files.

Thanks.

I have uploaded documents from my school with the subject Earth Science or Science 11 and those documents I uploaded contains information of my school and most importantly of my co-teachers. It is very important to delete or remove the documents because I did not ask a consent or permission from them. I really need to remove all of the documents from my account as soon as possible. I am hoping for your immediate response. Thank you and God bless.

My tutor account had been disabled first and then they ask for a 10 seconds video of me holding a paper with personal information written on it.

I did it but without any clear reason, they disabled my account. There was nearly $80 pending. I want my money and my account back. This is a kind of fraud. I have spent hours helping students and I get no money paid.

I sent too many emails afterward but they have not replied a single one.

My name is Manish and my account has been disabled by Ann. I received mail on 15th December 2022 at 14:01 PST.

My email id is [protected]@gmail.com

When I am trying to login into my account through Gmail it is showing bad error. I’ve tried clearing cache and tried using different browsers to no avail. I have a lot of unlocks available. guide me what to do now. I have to complete my assignment but due to this problem I am unable to login into my account. I am facing this problem from previous 2 hours.

Since December 20th, I can't log in to my CourseHero Tutor Account anymore. Any method I've tried has not worked. I cleared my cache and cookies, and it didn't work. I tried to change my password by clicking the forgot password feature, but no emails were sent to my Gmail. I tried to log in using Gmail, but it doesn't work and just says "Bad Request." I've tried emailing CourseHero Tutor Support, but they haven't replied. I have $100+ pending on my account, and this week is the time to cash them out; however, I can't log in to my CourseHero Tutor Account to cash them out. Are there any methods I can do to log in my account?

Date - 29/12/2022

I received mail for video re verification of tutor account, in this I have to provide 10 seconds video holding my identification card and date, name and signature. So I mailed it.

But after wards I received mail that my account is permanent disabled for violation of item 2 and item 3.

I have got many helpfull rating and did not any unhelpful rating. My rating is always 100% helpfull. Now my account is disabled permanent. So please enable my account because I work really hard for solving that questions and after a week my payment is available for withdraw.

So please solve my problem and enable my account.

My account "[protected]@gmail.com" was permanently closed on 21st December, 2022 for violation of rules(was never specified). This is after I had shared my video verification and other requested items. My account had a good rating of over 90% and I have used the account for over 2 years now. I tried to appeal to atleast be able to withdraw my earnings of more than 700 dollars but got no response.

Last December 22, I received an email from course hero that my account was temporarily disabled because they had identified unusual activity on my account that violates their terms of use, however, it wasn't specified which rule I had violated. As a tutor, I have been very responsible in this job and have been very keen and aware of the course hero's rules and regulations. And as far I know, I haven't violated a rule since I am very aware and knowledgeable of the terms of use and rules of this company.

Hello Team,

My account, [protected]@gmail.com, was permanently disabled on December 13, 2022, yet I had not violated any of your terms. I am writing this to request my payment, I had earnings of $400. Kindly send my payment via my PayPal account, [protected]@gmail.com.

I will appreciate any assistance in getting my money back. All I want is my payment; I am not interested in the account being re-enabled.

This is the email I registered with: [protected]@gmail.com.

This is the phone number I registered with: +[protected].

Kindly send my payments.

I emailed the tutor support team several times now since 09-Dec-2022 with regards on verifying my contact number as I cannot withdraw my pending earnings ($373.50 USD). The last date that they responded to me was 16-Dec-2022 (see attached photo) however they didn't resolved the issue and still I cannot withdraw my pending earnings. As stated on the dashboard (see attached photo), I can still withdraw my available balance if it exceeds $20 USD, I can accept if my tutor account will be closed however I just need my pending earnings to be withdrawn.

I hope this can be addressed immediately.

You can contact me via my email address:

[protected]@gmail.com

I cannot open my tutor account this week. I tried using different browsers.

I was tasked to respond to a recovery email, which I duly did because logging into my account repeatedly was deemed unusual activity, even though I cannot log in properly using my credentials.

Please help me in accessing my account. I haven't claimed a single penny from my earnings and now my account cannot be opened.

For Brave browser, I was told to allow 3rd party JavaScript in my browser to continue with Facebook. However, I am logging in through Facebook. For Safari, my credentials were labeled as incorrect.