Bank of America

BofA has every right to charge overdraft fees. However, the fees should be proportionate(spelling)to the amount the account is overdrawn, or the transaction amount per fee. With that being said, I'm not the best at balancing my check book - but BofA has charged me over $860 in overdraft fees in 12 months. I added all the transactions that made the account overdrawn, and it came up to $78. That means they are charging me over 1000% of what they covered in fees.

Also, if they were really trying to be customer oriented, they would give you at least 24 hours to replace the funds (bring your account back to balance), before charging you a whopping $35 dollars for every single transaction.

The most frustrating fees I received just happened last week. I was overdrawn after the weekend (usually it's always on a monday when all the fees come in at one time) by $40, so I transferred $200 out of my primary account to my secondary account (the one I have issues with, becasue it's tied to my debit card), which made it +$150 and change. BofA charged me four overdraft fees that same evening for $140. Three new transactions came in for a whopping $27 dollars, which ended up making my account overdrawn (because the transaction fees were taken), so I had to pay $105 dollars more in fees for the items that were overdrawn because of the overdraft fees from the bank.

Now that is scandalous any way you look at it.

When my commission check hits this week for $13, 500 I'm going straight to the bank to close my accounts. I've been banking with BofA for 18 years, and ever since online banking came into factor, it's been a problem.

I'm surprised at how many attacks there are against those posting a complaint about the bank. If that many people are complaining about the same thing, then something is up. And I'm sorry, whether you like it or not, keeping purchases in limbo DOES throw things off. If for no other reason than when it DOES finally post it doesn't have the transaction date. There is NO REASON for transaction to remain pending. If the money is there then pay it RIGHT NOW [censored]! What are you waiting for. And I'll tell you this. Before computers started all this pending BS people were NOT getting overdrawn as often. It's clearly in the banks interest to keep it going because a hell of a lot of people find themselves confused over the state of their accounts, especially when transitioning into a new month. I'm sure the person to make the first comment about this complaint has Bank of America's heartfelt thanks. After all they do have to finish handing out all those executive bonuses before the new laws take effect in February and they need us little guys to help pay for it. They sure got a BIG chunk from me.

trust me this bank rearranges your deposits and debits to purposely charge you fees. they have terrible customer service and they tell you they can do whatever they want because they are the bank. this is a recession and they need to be more consumer friendly instead of trying to stick it to everyone. and to the idiot who was cussing at the complainer and telling them she probably has bad credit-he probably works for the bank. they are crooks

NO... dont get mad at people for going over a dollar and them charging 1000. So because you go over a dollar, that means ALL HELL should break loose? Well why not charge a billion?

what the hell kind of idiot are you? Its not bank of americas responsibilty to make sure you are not overdrafing your account. AND its not bank of americas fault that it sometimes take a BUSINESS DAYS EVEN WEEKS to take the money out of your account. HERE IS AN IDEA why dont you BALLANCE YOUR OWN ACCOUNT
here, I will help you like the idiot you seem to be
deposite 5-6 $400.00
Chevron debit 5-8 $ 2.53
Walmart debit 5-8 $63.89
ballance 5-8 $333.58
If you do this everyday you arent going to overspend, Banks of all kinds post those online, over the phone, what ever basically so you know what has CLEARED, it doesn't necessarly mean whats PENDING. If you dont know how to manage your money, take a class. Otherwise dont blame a bank for charging you for overdraft fees, THAT THEY TOLD YOU THEY WOULD IF YOU SHOULD OVERDRAFT YOUR ACCOUNT, its your fault not theirs. Yeah we are in a rescission and Bank of America has to protect themselves to. When you opened your account they let you know the terms, if you are really that concerned, get a freaking line of credit, but judging by your money management skills you admitted to, your credit probably sucks to bad for one of those.

Yep I just wrote our president and my list is getting longer...

I was denied a modification on Aug 31 but didn't find out till today Nov 3 by them slipping up.

I waited 3 months for this and i was denied and they didn't even send out a F you letter...

I am not happy and over it...

We are glad that our post is inspiring people to STAND UP AND FIGHT TO KEEP YOUR HOMES. IT'S YOUR HOME...YOUR SWEAT...YOUR BLOOD...YOUR TEARS... in that home. YOUR HOME IS PART OF YOUR FAMILY...IT SHELTERS YOU AND YOUR FAMILY...IT HOLDS TREASURED MEMORIES. FIGHT FOR IT! No one will bail us out but ourselves. We've posted something similar in Facebook http://www.facebook.com/group.php?gid=112065891284 and have posted updates in Twitter http://twitter.com/cwrliars. As always, there are vermin out there trying to take advantage of us homeowners. Be careful of companies promising to negotiate a loan modification on your behalf. Before you hire them, do a research in the Better Business Bureau of your state/city. We hired an attorney to represent us. An attorney who is licensed and bonded to practice in the state of California (since our home is in California). We did not believe in going through a loan modification company.

JAN: We saw your post. Yes, that's the LATEST AND GREATEST DECEPTION Countrywide/BofA Home Loans is pulling on everyone. Countrywide/BofA Home Loans is telling everyone -- the Attorney General, the media, the government -- that they "are doing loan modifications" but they have MISTITLED a Forebearance for a loan modification. What is a Forebearance? An agreement made between a mortgage lender and delinquent borrower in which the lender agrees not to exercise its legal right to foreclose on a mortgage and the borrower agrees to a mortgage plan that will, over a certain time period, bring the borrower current on his or her payments. A forbearance agreement is not a long-term solution for delinquent borrowers; it is designed for borrowers who have temporary financial problems caused by unforeseen problems such as temporary unemployment or health problems. What is a loan modification? Under President Obama's law (in a nutshell) it should 1) Be a lower monthly payment 2) Have a lower interest rate 3) Have a lower principle.

Countrywide will not release the raw "100, 000" loan modification agreements to the CA Attorney General because they are not at all loan mods and are not compliant with the LA Superior Court Nov 23 court order nor compliant with Countrywide's April 17 contract with the Dept of Treasury-Fannie Mae's whereby Countrywide agreed to modify notes at 31% as specified in the HASP-MHA guidelines. Ha! More delay tactics and deception!

It's absolutely ridiculous...WE BAILED OUT THESE BANKS/LENDERS WITH OUR TAXPAYER MONEY AND NOW THEY WON'T DELIVER ON THEIR PROMISE TO THE TAXPAYER...the very people who bailed them out! How much more THEFT of our HARD EARNED DOLLARS must the American homeowner take! We can not remain complacent and passive anymore.

We believe President Obama and his Administration is listening to the American people. But they are a busy lot over there in the White House. So, we believe the American people can help them over there in the White House by letting them know about your Lender issues. Continue writing your government officials. We're received responses to our letters. Their tips are posted on our blog http://www.cwrliars.blogspot.com/

KEEP FIGHTING! and GOOD LUCK!

Thank you. You have inspired me to act after a sequence of stalling and lies from COUNTRYWIDE. It is time the conusmer stood up against blatant corruption on the part of this lender. Our entire economic future is dependent on us eliminating this sort of practice from our nation.

My above complaint is that Country Wide has never helped me in trying to modify they just allowed me to pay my regular monthly payment of 2350.00 and add an additional amount to totaling 3250.00 per month for the next three months. That was crazy! If I can't pay the 2350 why would I afford 3250? They are now threathing me to foreclose and calling me every day and all hours including Sundays. Now Bank of America is doing the same. My attorney is taking care of this and they keep oin telling me that there is no modification in place.I don't know what to do! A lawyer is the best at least I hope so.

I have hired an attorney and have had her since February working in my morgage. There is so very much you need to do to even quilify for a modification. This is a long process and you need a lot of patience to go with it.Since then Countrywide is now Bank of America and I do believe this is not any better as Bank of America has faults and complaints on them also.I hope my morgage resolves soon . I did receive a letter from Countrywide telling me that I only have till June 7th to catch up with my morgage or they will start foreclosure on my home. My attorney is aware of this and telles me not to worry as I won't loose my home. I am trying so hard to believe this but lets face it this is very sceary! I was not behind when we walked into her office to being almost 6 months behind. Like I said this has been a long journey and it's not done as of yet!As I read these complaints from people telling us that they needed to be in foreclosure in order to quilify for modification I am learnig that maybe this is why my attorney let this go this long. If anyone else reads this please let me know if you are going thru the same thing as I am or have already gone thru this and let me know what has happened to you. Thanks janbri1234@yahoo.com

I mysteriously got 3 overdraft fees because my transactions didn't update my balance in a timely manner. My statement says I paid for things two days after the transactions.

The same thing happened to me. I called and complained and they returned a fraction of what they purloined as fees.

I filed complaints with the BBB and the Office of the comptroller of currency.

I doubt that will help but at least I'm doing something about it now.

I also filed a complaint through AFFIL. Check them out. You can contact your Congressman through them about this.

Hi there,

I have been trying to get a loan with Countrywide since January! I have decided to cancel the loan. I thought that because I paid the $400 application fee I would be able to get a copy of the appraisal. But, they say I have to pay another ~$380 for that. Is this right? Seems like a crock to me.

He was telling the truth... I worked there before... FIA Card Services is the "Rename" for MBNA bank and Bank of America merged with MBNA Bank... shortly after the merge the Name MBNA was changed to FIA Card Services. Hope that helps. Collections are a different part in the TCPA, the Telephone Consumer Protection Act. Be sure to read up on that.

The first mistake...on getting it reversed the first time your wife should have had that debit card cancelled. No further transactions could be made using that debit card number. I don't know about the US debit cards, but in Canada, you can't make a debit card transaction without entering your pin number. Enterprise should not have had your wife's PIN number.

At this point, I would open a new bank account and transfer the bulk of funds to that, and don't leave enough in the old account to cover any payments to Enterprise - leave just enough to keep the account open. Once you manage to get the rest refunded to the old account, transfer that and close the old account completely.

We have had a bank of america account for about 3 weeks now, we transferred all of our money to this new account with them. In addition to that had both of our paychecks direct deposit to the account. Quickly we recieve our check card and welcome package. NOW, we never have cash until we get it from the atm and we dont have checks so as I said we transferred every penny we had to this new account since payday was around the corner. We work for two different companiesbut are paid on the same day. We both recieved word that our pay would be into the new account, payday for both of us was 2 days ago and we still have no paychecks, our employers have proff they were sent to B of A, whats worse it that we made 2 other deposit before payday, two for 600.00 each. Means we should have had 1200.00 opening and with our paychecks thats about 3500.00 that should be in my account today. We opened this account online because the small Ky town that we live in doesnt have a good bank so we cant drive to VA everytime we have an issue. So for a week I have been trying to sign into the online banking tells me our account info is not valid. So I call this morning to find there is finally something in the account after 3 weeks but its only 600.00 my husband goes to the ATM to withdraw the entire 600.00 since we have no money at all right now since B of A has it all. He swipes the card and enters the pin number that we chose and it says invalid pin and puts a freeze on the account. After 4 hours of yelling at customer service reps who dont seem to care, we finally talked to a lady who agreed to unfreeze the account but claims it was due to use swiping our debit card too mnay times in another state. Like we could get up drive 5 hours to an ATM and drive another 5 hours back on no cash and doing all this within 2 hours time. They are wrong but she still tells us that we can only use our card for credit purchases and it will be 7 - 10 days till we can withdraw cash because they have to resend us a new pin code. All this and I still cant use online banking and she tells me that she doesnt see any pending deposits either. So somewhere is over 2000.00 of our money . . . I told my husband in 7 days when we get the pin lets go over to the ATM and withdraw everything that should be in the account. The lady tells us that she doesnt know when that it will be on there but B of A can hold the checks on new accounts to make sure that they clear and are good checks. She seems to think that a month is acceptable to wait for a check to clear. I am sure that when we go to the ATM and withdraw 3000.00 that we will have a large overdraft fee and we will probably never know what happened to our money. But we have all the proof that our money was sent to them and when they take us to court we will have the proof of the money and all the times that we contacted them for proof at least we will get our money back. This is crazy I wish that I had read all these complaints before I signed up with them. We were using BBT and I am about to go back they are a great bank we just changed because of the benefits you are suposed to get with the B of A checkings that you didnt get with the other bank. I would trade the benefits for this anyday. Just dont let them do this, scream and kick its your money.

I'm having the same problem with this same bank. Bank of America are crooks, how can they place a $35 fee when they can see that there is money on my account. Somebody has to do something about this injustice.

We are casting a documentary about unfair bank policies. Looking for stories with complaints about banks. If you are cast we will pay you. If interested contact bellmartel@sbcglobal.net for more information. Casting needs to be concluded by May 1st, 2009.

Wow, sounds like you need a vacation! I have a bank of america account, I have low balance alerts, and have never had a problem! Sounds like you need to concentrate more on balancing your account, rather than focusing on the institute bank of america! They are not the people who bounced YOUR checks!

They reported that we had sufficient funds and then, since that wasn't really the case, when the account was debited, we had to pay the over-draft penalty again! They create these issues almost every month. We thought it was the result of a glitch, or that the agent was on drugs, but it's because it's company policy to SKIM accounts.

What they practice is piracy and offering false information in order to steal, is a criminal fraud. Companies or groups that agree to commit a criminal act, as a matter of POLICY, violate the Rico Act; which is a law created to prosecute criminal organizations, or rackets who's policy it is to practice criminal level violations of the law.

Only, in this case, they generate the error that produces the theft that creates the bonuses. They found a new niche and are working it to death, because they assume no risk, so far.

I made a deposit to my bank account. At the time of the deposit I already a positive balance. I then made three purchases. Despite my deposit, which come to find out was 41 minutes after the deposit time (for my money to post as available), the bank charged me three separate charges. Beyond the irritating fact that I was unaware of their little deposit time rule, my favorite factor is that they take the highest amount that I spent... put my account overdrawn, then proceeded to take out the other two amounts plus charges.

When I called to appeal to their customer service department... they offered me no help. Thanks Bank of America.

I had a credit card out with Bank of America for over 2 1/2 years now and never missed any payments, I had a good credit history, paying off the credit card at the end of the month. I mailed my payment prior to the due date but it was not posted until one day after the due date and I was charge $39.00 finance charge. I called to get it credited and the Customer Service Manager stated that due to their policy they cannot refund the total amount because I was late. I told him that the payment was mailed on time, but they posted it one day later, he stated it is not the banks fault that the postal service is late delivering the mail they have their policies and must charge the late fee. This is very disappointing the same incident happened with USAA, but they credited the late charge because they realized the postal service problems and the check was posted one day late on their files, but the late fee was credited. I support 100% USAA they are customer friendly and work with the public.

My daughter, who is a senior at UMass Dartmouth in Dartmouth Massachusetts, works part-time at the school. She received a small paycheck for $60.00 recently and went to cash it at a Bank of America because the check was written from the University's account at Bank of America. My daughter does not have an account anywhere near the school. Bank of America charged her $6.00 to cash that check... even though it was written from their bank. I think this is lousy. I called them to check whether they in fact do this as a practice and the woman who answered said they do. I wish the school would deal with another bank, one that will not take advantage of students who are already poor enough... What a mean group banks have become... What do others think?

I had a credit card in 2000 with Bank of America. I paid it off and ended the account, or so I thought. 7 years later I found that they had just placed negative info on my credit report. I called to investigate. They said 'You had a credit card with a $50 balance. You didn't pay.' I said 'I haven't had a card with B of A for years.' They said 'Our information is correct.' When you get a negative on your credit report it lasts 7-10 years. B of A waited 7 years to report their $50 non-payment, didn't bother to contact me. So now this will be on my credit for another 7 years. I certainly would have paid the $50 if I'd known about it.

This is what Bank of America did to me. We bought our home in December 2006. It is an older home and needed a lot of repair. They had an appraisal done and appraised the home at $105, 100.00. The was bought for $52, 000.00. Well we purchased our own home owners insurance and the insurance and the yearly taxes were escrowed into the payment of the home.

Our payments were $496.00. The next thing we know they sent a payment book in February 2008 with the payment amount of $2, 110.00 a month. We thought it ws a typo until we went to pay the payment. Well the had no explanation to why at the time. Well we checked into it further that they had not paid our insurance or taxes. They lapsed our insurance and force placed their insurance of $13, 000.00. That put our escrow out of whack by -$20, 000.00. Well we couldn't afford that. We tried to get more insurance and because we don't have a central heat and air unit and new siding on the house we can't get insurance. The home was built in 1920 and needs updates. The Florida commission said until we get these updates and due to the fact the back let our insurance lapse we won't be able to get new insurance. Well the home is in foreclosure. We have been to court twice now and the judge agreed there is a discrepancy on there part. The court both times we have went come out in our favor. The next day after court Bank of America hired SAFE-Loc to enter our home and change all of the locks on the doors. A week later they hired some other guy to cut the grass. They gave him the new keys to the home. First of all if he is cutting the grass why does he need to enter the home? Anyway he entered the home and started removing the contents that was still in the home. Well remember the judge has not awarded them the home. We went to the local sheriff's office and tried to get a No- Tresspass warrant to no avail. We have no lawyer cause we can't afford one and have been fighting this ourselves. We go back to court on November 5, 2008. I just hope that they fix our credit cause they have really messed it up. I hope they reward us either the home or they money we have paid into the home including the money used for remodeling. Something has to give.

Hard times have hit many people. More than we want to realize. When in trouble where do we go but to our bank. Our business has taken a huge hit, things have slowed. We have never been late on a car payment. This month I know the bills will be late. I called BofA to apply for an extension on the car note and was told that in order to apply you must be 30 days current. That means there cannot be more than 30 days passed since your last payment. I made our payment on the 4th of the month before and called them on the 7th of this month, 3 days past the 30 day mark. Sorry, was the answer I got. 'Make a payment and then you can apply'. Excuse me? If I could make the payment I wouldn't be calling for an extension, right? When I asked them where I could drop the vehicle off so they can have it back they changed their tune some, but it didn't change a thing. Am I wrong?

BofA have changed their policies since we opened our account. We have been banking with them for at least 10 years. I have also been hit by NSF funds because when a cash deposit is made they don't credit it right away. When I complained about that I was told it's their policy but spoke to a customer service rep one day who was extremely nice and looked up state laws for me. BofA will do their own thing and disregard each states individual banking laws, and in Mass, I believe a cash deposit is supposed to be made available immediately. The tellers, bank managers, atm receipts, phone banking all make those cash deposits 'available', not pending, all but the BIG system, who backtracks and holds the deposits. Find out the laws in your state and go from there.

BofA is soon going to be a bank of my past. Local credit unions are where its at.

This has been happening for years and it seems I am the latest victim. Last week (on the 2nd of March, of the year 2009), my account was suspiciously overdrawn according to BoA email and their Website. The weekend prior, I had decided to buy a xbox 360, and went on the website to make sure I had enough money to do so. The site said I had a total of 274 dollars, which should have included all the items that were waiting to be processed in their system.

However, this sadly wasn't the case. There were 3 items, in my honest opinion, left out on purpose. They hadn't been processed for over a week, and for some reason never was accounted for when the system told me I had 274 dollars remaining. They weren't even on the web page when I looked at it. Even on the day prior to the overdraft, they weren't even there, leaving me to believe they had been taken care of.

On the 2nd of March, I get a notice, telling me I have insufficient funds in my account, even though I got an email that day telling me I had 10 dollars remaining. Turns out the first 2 items had been charged. The first item was a 16 dollar haircut and the second one was a 5 dollar fast food order. They took out the 16 dollar one first, then the 5 dollar one, so that I would be overdrafted, not once, but twice, to maximize profit.

All the while, I was told in emails that I had money still on my account. Then on Friday, March 6th, I was charged 10 dollars for an item I bought twice on paypal in the course of 10 mins, both 10 dollars. The first one I bought, went through the next day, the one that I just got overdrafted on took over 1 week. I had bought them on Feb 25th. This was also never on the account, or never taken in consideration on how much money I had left.

Today, March 9th, I went into BoA to discuss this issue with them. I brought proof of what I am saying with me, with printed emails, exact print outs from their site, emails from them, and all the receipts. I told them that I had been overdrafted unfairly, and wanted to discuss this matter. I asked the Employee why was the 16 dollar purchase first, before the 5 dollar one. She said it was in the system first, which is true. However, here's the kicker. The xbox 360 that I had bought that weekend, was processed before any one of these ever were.

When I pointed this out they told me that it was my fault for not keep track of what was going on with the system. I am 19 years old and in this day of age, most teenagers don't really keep track of how much they spend, they just go online to see how much is remaining and take it as is. So I asked to file a petition to have these fees reversed due to that. They told me I had overdrafted my account 3 months ago, which was a lie. I hadn't overdrafted the account for over 8 months, last time in July.

Before I forget, during this whole process, I asked her how long can a company not report any charges to a debt card. They told me 3 days and after that we don't consider the charge valid.

Soon after this, I asked them about the whole paypal thing and why was it not processed when the other was. They told me that paypal didn't report it...which would mean the 3 days were up right? No. They said you will need to discuss with Paypal, even though it was over the 3 day reporting period. They still charged me for the overdraft on that, even though what they said earlier contradicted this charge.

I was charged over 120 dollars for a 'system error.' I would have gladly paid for the 16 dollar overdraft fee, but they insisted it was all my fault and not theirs. That being said, I had clear evidence they were keeping things back and not showing them up on my account. Were they doing it on purpose? I hope not, but it really looks that way.

I am happy to say that I am done with them for ever. They obviously are more worried about getting money than keep customers, even though, they are the ones giving it to them in the first place.

A little over a year ago a Bank of America representative almost begged me to take a credit card. I explained that I didn't want it, but of course she said it was too good of a deal to turn down. I have almost believed her until now.

I used the new card and did everything I was supposed to do. I paid my bill on time (except for one time and I called them to let them no what was going on) and I never went over my credit limit.

Several months later they increased my credit limit. Again I used the card a good bit and was probably piling up to much credit card debt, but again I played by the rules. It did get to a point where I was having to pay the minimum payment and that only works to the banks favor because half of what I was paying was going straight back to them in interest charges.

My interest rate has been 13.24% and like I was saying, the interest I was paying was my fault for charging too much debt. Still, I paid by payments and NEVER went over my limit.

Now I get a letter in the mail that says my APR is increasing to over 19%. Of course I can reject this increase, but I can never use the card again. If I do the increase takes affect on the entire balance.

The reasoning behind the increase that was given to me was:
1. My balance was to close to my limit
2. My interest rate was too low for my credit score in the first place.

This is ridiculous. I never asked for this card or the too low interest rate. They threw it at me. Also, they are the ones that set my credit limit, then raised my credit limit and tell me what I have to pay each month. Now they are going to penalize me for their carelessness. This is the reason that some banks are having the problems they are having. They give hard working people like me credit even though I might not be deserving of it so that they can make a few extra bucks in interest. Now because of the economy those people are not able to pay anymore and the banks are having to figure out how to get out of this mess.

Something should be done about this. I am still making my payments and will do what I have to to pay off my debt, but I will not stand to be treated like this by a bunch of money hungry crooks!

After receiving our VISA card May 2008 we were encouraged to use it to enhance our new business of which we did; remodeling, new fixtures and such. After paying $50 to $100 over and above the required minimum payment and never paying late or missing a payment we were informed that our interest rate is to almost double. The excuse from VISA customer service was that we are not paying off the debt aggressively enough. I asked if that was the case why would they not require a larger monthly payment? They said that would not help the situation. I asked what amount of payment would be satisfactory to avoid this shake down and she said she was not in a position to tell me the required amount. So Bank of America VISA is basically extorting a larger interest rate out of us because we have been paying our debt plus some and have made timely payments. If this is not resolved we will pay off the debt in full and transfer all of our corporate accounts out of this mafiaso organization. What a disgrace these people are.

I am in total agreement. My husband and I had a similar situation where our credit union transferred our cards and management to FIA. We both have had our cards with FIA for 6 years and prior to that 18 years with our credit union. We both received notice that our rate would increase 5% even though we have not had one late payment and we are making double payments. I was also told EVERYBODY's rate was increasing. I was also informed that I could call back in a couple of months to see if the rate would come back down. Doubtful. Seems like those who pay above the scheduled amount and on time are getting penalized for FIA's poor business ethics and customer service. We closed both accounts and obtained a card elsewhere.

I found out they raised my APR to 24.99% without even notifying me about it. When I called them they hang up on me after hearing my complains. I have decided to transfer the balance to my other credit cards and just close this one forever.

I spoke with Bank of America (received letter claiming my credit was to blame, nope that's great actually) today after they decided to lower my credit line again, while having a score in the 700's, having paid over the limit due since opening the card, yet maintaining just enough to make this bank money via interest. The "gentleman" I spoke to stated that the reason they were lowering the score was because they wanted to see the balance go down which it has been considering the card has not been used since 2009. Apparently, they want to blackmail me into paying more than the monthly due to "bring down the balance" even more. I thanked him & told him that the government did that for me & what incentive do I have to pay them more than I need to without any hospitality in return. I also informed him that I'd be cashing out the points & applying it towards my Chase card tomorrow.

Today i spoke to BOA representative in order to increase my credit limit to insure have one credit card that i can always keep with confidence that i have good amount of money in it. They checked everything and told me my credit is perfect and in the end the credit anaylist said that your overall house income is not much. For my shock he said we are lowering your credit limit from $20, 000 to $8000. I just told the guy what is this he said because you don't have too much income your credit limit cause and with upset feeling i had to cut the phone and i called again to spoke with the other representative to find out about this the lady said this how it is and i told her to close my account she immediately said surely and in 30 seconds she closed the account without asking why or please wait little while nothing just plainly closed with no remorse what so ever. Whatever happened customer is the boss and don't loss the customer quotes. This is just sad that a big bank like BOA is acting such cheap. Now i will tell anyone who i meet not to ever get BOA credit card. I hope this bank goes bankrupt LOL.

I am completely disgusted by Bank of America.
Today Bank of America cut my credit limit by $10, 000 by dupping me into thinking they were just getting my income information to see if they could reinstate a credit line they'd taken from me months ago. Instead of restoring my former higher credit limit on one credit card, they denied that, and then DECREASED my credit line on a second credit card. It all started because I called to activate a new card that expires in 2013 (to get rid of the one that expires in January). I called to activate a card, and end up having them reduce my credit limit on the spot because I voluntarily answered their request for information to reinstate a higher credit line on another credit card! I am a PERFECT customer of BofA for 32 years. Pay off in full each month, never late, never over my limit, have a credit score of over 750. I carry a zero balance on my cards. Yet, they decided in 5 minutes to cut my credit. Done deal. Case closed. I'm changing banks."

I could not believe they did this to me today. I'm not tolerating it. I want the CEO's and people like Jeff Crawford to know how they just alienated a GREAT, LIFELONG customer with a PERFECT record! They should take out their new "conservative" policies on the people who have been delinquent, not on those who have shown nothing but total responsibility and credit worthiness.

Since I owe a zero balance, I can't very well refuse to pay! I talked with 3 people today at their "credit analysis" department all of who said "too bad, it's done, can't reverse it"... all because this young wipersnapper of a guy decided in 2 minutes literally to take my credit away. No discussion, no consideration, no allowance for my track record... I was shocked and insulted.

What can we do about BofA treating customers like crap?

I had the same thing happen where they locked the home equity line without telling me. They have done that to millions of people along with lowering the credit card balance. When I called in to ask about the credit card balance being dropped--the answer was they noticed that I hadn't been using that much--my comment was how did they know that I wasn't in the process of doing a remodel where I had planned on using it.
The other item regarding the home equity line that I have been trying to get them to change is that when they locked the limit--they didn't change the credit limit showing on the account or in the credit bureau. I explained that they need to change this as it is not correct and I don't have use of the line of credit. Also, they need to change these in our county records as they are showing incorrectly there. I will keep after them as this is part of their responsibility if the make changes to the original terms & conditions

I too was affected by this from Boa although they were a little more creative about the issue with me. I've been a customer since 97 and have had an interest rate in the 5 percent range for quite some time. Additionally I opened up a revoloving credit account with them to pay off some loans from a few years ago. The loans are down to just a couple of thousand from around $30, 000 when I borrowed it and not a single late payment was made. They doubled my interest rate without warning and I didnt notice until just yesterday. I gave them a hard time and they finally reviewed my account. After reviewing the account they dropped my credit line by 1/4 of what it was. Then they told me that I can keep my 5.xx interest rate IF I no longer use the cards and they have fixed my credit to equal my open balances! I also have a business account with them equal to 4x my open debt to them yet they claim they have no ability to check my business balances. Needless to say I'll be closing all of my accounts with bank of america, business and personal. This is how they treat their customer of 12 years? Screw them!

BOA is doing this to everyone. Our whole family are "Deadbeats, " which is to say we pay off our cards every month in full and have top credit scores. The letter's comment that the lowering is the result of a change of credit score is complete ###. My guess is that it's BOA's credit score (stress testing) that is behind this.

I wonder if the class action lawsuit has teed up yet?

We help consumers who have more than $5k in unsecured debt. We guarantee settlements at 55% of your current balance or better. Call or email me for more details.

John Shapiro
debtrelief@rocketmail.com
[protected]

Bank of America is the worst of all banks. I have the same problem as the person that filed this complaint except my card was for a small business.

Since it was a business card and I have a balance, the clerk (many clerks) said there was nothing that I could do about the rate increase.

They all said that if this card was a personal card, I could have rejected the rate increase and never used the card again and the interest rate would have remained the same.

I am now on a mission to deter anyone that I know from using Bank of America and not respond to their credit card offers that they receive in the mail.

I hope they go out of business since they are immune from being arrested for loan sharking. I guess whenever they need money they just rip off their good customers.
Best regards
Dennis Dickey
Maumee, Ohio

I had a credit card with Wachovia which was transferred to FIA in April 2009. I have a perfect payment record and always pay more than the minimum. I had a phone call from one of their "Senior Credit Analysts" (and I do use that term loosely) today who started a friendly conversation about how they wanted to update information and before the call was finished he lowered my credit limit supposedly because of a new federal law and raised my interest rate. I never use this credit card and actually shredded it a few months ago. I told him that I would close the account because I did not agree to the new terms. He told me that I could not do that since I had already been made aware of the new terms but that the bank could close the card and it would reflect negatively on my credit report. I asked to speak to his supervisor and was informed that he had the final say. I did find out that he has a manager but the manager will not speak directly to customers but will call me in 72 hours. I called back and got someone equally as arrogant an incompetent. I am paying off the balance at the end of the month and then will be through with them.