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Costco Wholesale Corporationprimus home phone from costco

1

I switched my home phone service over to Primus Telecommunications and its now been 7 days since I have "new service" and still my phone is not working. I have now made 12 calls to the Primus 'help desk" and not one call has been returned. Neither Primus nor even Costco return calls or help requests. Since Costco sells and promotes Primus they should be partially responsible for ensuring customer service concerns get resolved.

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