Menu
CB Retail Stores Costco ks chicken tortilla soup
Costco

Costco review: ks chicken tortilla soup 12

C
Author of the review
10:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello,

A few weeks ago I purchased the 2 pack of the KS Chicken Tortilla soup, Best Used By 08/09/17, 59BP18235 2A2 04117 07:11, from the Riverpark Costco in Fresno. When I opened the cardboard package that holds the two containers together, I noticed that the top of one of the containers was puffed and swollen like it was full of gas. It wasn't too swollen but swollen enough that I decided not to eat it. I checked the lot codes on the bottoms of both of the containers and they were the same. Since I really like this product, I decided to take my chances and eat the soup that was in the container that was not swollen. Luckily nothing happened. I decided to keep the swollen container longer in the refrigerator just to see what would happen. I just checked it today and the top of the container was even more swollen and looked like it was going to burst. I took it to the kitchen sink and carefully cut the plastic seal to release the gas. I smelled it but did not notice any odor which surprised me because based on the amount of swelling, I would have thought it would have smelt really bad.

I just thought you should know. I would like a refund for the item please.

Regards,
Cheryl Sorbo
Costco Member # [protected]
1399 E. Cromwell Ave.
Fresno, CA 93720

More Costco reviews & complaints

12 comments
M
M
Matt ko
, US
Mar 10, 2023 4:18 pm EST

Purchase in March 2023 - one Costco tortilla soup bulging, one was not - both are trash

T
T
@Tia1956Tia
, US
Jan 02, 2022 10:40 pm EST

I had the same problem. I bought two of the double pack of the Tortilla soup, one pack I put in the freezer, the other in the fridge. The tops were buldging. I kept them in the fridge thinking they would go down. They got bigger. I took the other two out of the freezer, I think they had puffed up prior to freezing as they were big when I took them out. I'm returning all of them. There should be A recall because most people don't write about it and there are plenty of people here who took the time to share their concerns.

F
F
Fangirl1
, US
Dec 08, 2021 8:57 pm EST

I have two containers in my refrigerator that don’t expire u til 1/18/2022 and the kids are very puffed up. Not eating that!

C
C
Coala Solitaria
, US
Jul 12, 2021 3:08 pm EDT

I have bought this soup plenty of times before and recently bought some and had the runs within 20 minutes of eating. I thought it was something else at first, so tried to eat the soup again and the same issue happened...thinking it was a bad batch this time :(

B
B
BarbaraZ
Arroyo Grande, California, US
May 10, 2021 8:05 pm EDT

Same as above. When I purchased it two weeks ago one was bulging a little, not too badly and I decided to eat it. No problem. But today I took the second one out and it is badly bulging. Today is 5/10/21 and use by date is 7/14/21 numbers on bottom 602028 3B3 03161 08:45. It just went straight in the trash.

T
T
T. Setterlund
Monrovia, US
Apr 14, 2021 12:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've had this experience at least 3 separate times with the Kirkland Chicken Tortilla Soup. I now always check before purchasing for any bulges, but at least twice this has happened when I have an Instacart shopper. Has anyone returned for a refund or exchange from Costco? I'm afraid to eat it as I don't want food poisoming.

R
R
Russell John Boten
, US
Mar 18, 2021 3:57 pm EDT

Same experience with two packs from Camas WA 192nd Costco. Swelling, no smell, threw it out!

J
J
JeremyNYC
Setauket, US
Apr 09, 2021 9:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Russell - I’m writing a story on this soup. Please send me an e-mail (or message me here) if you’d like to share your experience. My email is ja@alicandri.com. Thank you.

M
M
Mweltz88
Sioux city, US
Mar 14, 2021 2:43 pm EDT

My soup was the same, but I didn’t think anything of it until I cooked it, tasted off, not bad not foul, just off. I tossed the rest, would be curious what the cause is.

M
M
MSo2721
Eugene, US
Feb 17, 2021 10:22 pm EST

I wonder if there was a contamination. I also bought chicken tortilla soup from Costco, expiration date in May of 2021, and the lid looks for too burst.

A
A
Avrapirkl
Mesa, Arizona, US
Feb 05, 2021 1:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This just happened to me as well! The soup has been unopened, in the fridge the whole time since I bought it from Costco but today I noticed the lid on the container was so swollen it looked like it was about to burst. When I opened the seal, there was a weird thick film in the soup even though it smelt fine. I decided to throw it away to be safe, but too bad!

K
K
kareninsky
La Quinta, US
Jan 11, 2021 4:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ive just had the same experience, one of my two containers of Costco Chicken Tortilla soup had a bulging plastic cover when i lifted one corner it hissed, , the soup smelled fine but from what Im seeing online this is not safe to eat so out it goes