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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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11:35 am EDT
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Costco - e shield insulation

Costco is currently promoting a product called E Shield that is installed by K-Designers that is guarnteed to save you 25% off your energy bills. Before you contact Costco, visit a site called energysavers.gov, that has research about radiant barriers. You'll find they are not recommended for cold climates and will not result in 25% energy savings or...

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4:03 pm EDT
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Costco employee manner

After checking out all my groceries at the cashier and since I handed out my husband's card, they cashier woman has no hospitality at all in approching the customer by telling me that I supppose to get my husband by the cashier since it was his card. Another supervisor approched had no different with that woman at the cashier. Is this the way Costco aproaching the customer, only in rough way?
Then from the day on I will spend my groceries money at BJ's instead.

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pobarjenkins
Minneapolis, US
Oct 01, 2010 4:06 pm EDT
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I don't understand how they were doing anything wrong. They told you company policy. Did they say something specific?

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8:44 pm EDT
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Costco wouldn' let me make a purchase!

I'm 17 years old and I had my eyes on a certain item from Costco for my parents for Christmas. This item was about $300 with tax, and me and my younger brother were going split the price so that we could surprise them on Christmas day (it's a pretty expensive item, but we really wanted to show them some appreciation!) Anyway, my mom is the Costco card owner in our household, so I had to borrow it from her to get in there. I drove there (about 45 minutes, a pretty big drive) And got in successfully with my mothers card. I picked up the item and went straight to the till. The cashier asked if it was my mother's card, and I fessed up :P. Then she informed me that not only could buy anything without my mother being present, but she even had to PAY FOR IT, if I wanted to buy something. I explained that it was a present, the cashier said, re-emberce her after she pays!
Hmm, lets think... "Hey mom, can you pay for your christmas present now? oh hey surprise 3 months in advance. That'll be $300, Ill pay you back later mom!"
Jeeze! I offered to call my mom so she could speak to them and okay the transaction, fax them her ID to confirm it was her on the phone, I had my ID out to prove that I had her last name, whatever I could do to accomodate them, but nope. I also explained that I was 17, so it's not like they would even let me have my OWN card, what am I supposed to do? Finally I told them they just lost a $300 sale and walked out (I guess I wan't even supposed to be in there in the first place, without my own card!)

It makes me angry that first of all you have to pay to have a stupid card to even walk inside their store, otherwise you are not good enough to see the "wonders of Costco." Furthermore, I can't even be a cardholder my self if I WANTED TO, because I'm not old enough! Kind of a no wim situation (Not that i would want to pay $50 for a piece of plastic i'm going to use once!)
Too bad Costco, you just lost a sale, I'm going somewhere else for sure, where the public is allowed into the store without an exspensive piece of plastic!

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foodforthought
Seattle, US
Sep 24, 2010 8:48 pm EDT

whack! that cashier was an idiot. You should ask a friends mom if she can do it for you.

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10:30 pm EDT
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Costco membership policy

For years I have been purchasing products for my work, on my personal Costco card. I have the Executive Membership so I get rewards, and I share with my card with my mom. I usually ask for two receipts so I can get reimbursed at work.

A few weeks ago, I was told that I cannot do this anymore, it is against Corporate Policy to give two receipts, and they made a really big deal about it. I said I would just go through the line twice, and be done with it. They said they would do it for me "this time" but it would be the last. I said, fine, next time I need two receipts I will just go through twice.

Tonight when I went to Costco, there was a hold on my account. I had to be taken aside and told about the policy again. Give me a break! How ridiculous can you be Costco. We have a membership at my work, so it is not like I am using the membership and your not getting the money. I have my executive membership - which is 100.00 and a work Membership - which is another 50.00 - We spend literally 2, 000 - 5, 000.00 per year at your stores, some years more...and your going to stop me and scold me about wanting two receipts occasionally! How ridiculous can you be...I am not stealing from you, and I don't appreciate being treated like a thief and a child.

Unfortunately, you do have good prices and products, so I will still shop at your store, HOWEVER, I will do my best to get as much as possible from Cash & Carry, and local stores - I am really tired of your "policies"!

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unhappycostcoexpatron
Springfield, US
Dec 20, 2011 11:28 pm EST
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I went there today during my lunch hour and during the Christmas rush. I have had a card from work for months and have never been questioned about it before but today in a hurry the guy refused to let me use the card because it has a co-worker's name on tjhe back. Funny thing is that I have used it many times at this same store and today in the middle of a real rush the jack hole decides I can't use the card. I will never go back to the Eugene Costco again. I think they should have one policy and stick to it not allow 2 receipts one day then change the next or allow someone to repeatedly use a card they have been given at work to all of a sudden deny a purchase. They are very rude there and inconsistent. It I were you I would not shop there.

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Yeelee
Clackamas, US
Sep 23, 2010 4:54 pm EDT

I had the same experience. I told the cashier I wanted a copy of a reciept and she said she can't do that anymore so I asked her why and she said it's their policy and they were told to do that from the company. I didn't make any big deal out of it and said okay because I respect store policies. I think it's all perspective. There are definitely other ways to work it out to get a copy of a reciept. Customers think that they can get what they want by complaining. Complaining doesn't get you around but it just makes yourself and people around you unhappy.

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1:18 pm EDT

Costco card fraud

They send you inserts in the bill whereby you pay a nominal shipping fee and you get an item shipped you as a reward.

I got charged for a Food and Wine magazine for $36.00. The way this fraud works is - they charge this amount knowing most people won't detect the charge or ask for a refund. I am suprised that a well known company like Costco is a party to this.

Small print: There may be some small print in the material I got in the m ail that may show that is consumer at fault. This complaint may not pertain to Costco - rather American Express or some third party.

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6:56 pm EDT
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Costco - never received my rebate

I upgraded a cell phone at Costco and received a form for a $50 rebate to be sent inti Stuart Lee Rebates. I have never received the $501 and can no longer find the web site.

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5:16 pm EDT
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Costco bad business relationships

We subscribed merchant service from Costco for our business because we like Costco and we buy everything from Costco.

At the beginning, the Merchant Service is called Nova, later it changed to Elavon. This Elavon is so lousy, they will do everything to rip off their customers.

See my other complaint ~ http://www.complaintsboard.com/complaints/inappropriate-charges-c364838.html

We really don't think a reputable company such as Costco should have any business relationship with a lousy company like Elavon.

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Cool Kat
Northridge, US
Mar 04, 2011 12:24 am EST

I am not happy with this company either. I thought that the credit card laws were that banks can only charge fees on the same day each month. This month the fees were taken out a day earlier than they ever have in the past and my bank charged me a $35.00 fee. When I called Elavon, whom I pay well over $1000.00 every month for fees why this happened, they said that it was the banks fault; that they submit the fees on the same day very month. Then, they told me that the day they withdraw the fees is in my contract. I have been dealing with Costco for about 15 years. When I asked them to fax over a copy of the contract, they said that they could not do it. This is the first time in 15 years I asked them to help me out with one fee; even if it was for a courtesy and they would not.

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10:47 am EDT
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Costco refused to replace defective merchandise

Optical department refused to replace glass that fractured all along the stress points of the frame and eventually fractured through the entire glass rendering the glasses useless.

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LV_Optician
Las Vegas, US
Jul 13, 2010 3:54 am EDT
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Well, I believe your leaving out some key information here. First off, when did you buy the eyeglasses? Was it fairly recent or 2+ years ago? I happen to be an optician at Costco and have been in this field for many years. Costco's policy is 100% satisfaction on almost all of their products, including eyewear. HOWEVER...it should be within reason! If the product is in fact "defective" it would normally break/become damaged right away within several months or so. If this is the case, then you have a valid complaint and Costco will remake your lenses at no charge to you. Go in and ask to speak to the optical manager.
However, if your eyeglasses are old (lifetime of eyeglasses is approx 2 yrs) and all of the sudden they've cracked, broke, scratched, etc..how could you possibly try to say they're defective? Be reasonable! That is not considered defective, that is called "everyday, normal wear & tear" and IMHO that's abusing the system. That is not fair to any business or other customers for that matter! Members like that are why prices go up. Do you go into "ABC Shoes" and ask for a free replacement pair, because the shoes that you've worn daily for 2+ yrs have finally worn out? NO, you go buy another pair! Why would eyewear be any different? Besides that, most eyeglass prescriptions are only valid for 1-2 yrs anyway. So you might as well start over with the whole process and get a new exam + eyeglasses. As I stated earlier, your post does not have enough info to determine it's validity. Good luck to you

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12:09 pm EDT

Costco organic whole milk contains fish oil

I have been purchasing Organic milk from Costco from last 3 years. Last week i brought oragnic milk and i also conusmed some of the cartons, without knowing the milk has a fish oil.

How come an Organic milk has ingredients like FISH OIL.

When you say ORGANIC means it is pure and should not contain any additives or preservatives. The product did mentioned omega-3, but there are natural omega-3 found and we dont suspect the milk can have fish oil in it.

The product is called ORGANIC WHOLE MILK, if you add Fish Oil, the name should be something else. This is misguiding the people.

We are a vegetarian and consumed the milk without knowing it has a fish content. I would like to request you and mark these product appropriately and i also want my money back for these products.

Costco should change the name of this product, ORGANIC WHOLE MILK should be just milk and should not contain fish oil.

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AOP3
, US
Feb 28, 2021 11:19 am EST

I know this is super old and probably no one will see this comment, but bruh😒😂 Your misunderstanding of what organic means and failure to read ingredient labels when you have a restricted diet is NOT anyone's fault but your own. Ridiculous. Don't try to shift the blame for your own failure to educate yourself because you feel guilty or something😂😂 It's not like it was an unlisted ingredient, you just didn't bother reading the 2-3 item list.

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Kirstin Dreyfus
, US
Jul 13, 2017 8:23 am EDT

Yes I think switching to Alga oil or no additives at all would be better especially for folks with fish allergies. I don't buy milk at costco for this reason and I would like to.

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Aariff
, US
Jun 04, 2017 7:23 pm EDT

Organic means food which does not have any gmo products and products which does not contain pesticides. It can contain anything.

The milk and the fish oil are organic so it is called organic milk.

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BillMoore
, US
May 23, 2017 6:48 am EDT

I do not like that they do that, I'm allergic to fish, after that product I got sick, I called the hotline, I was told the consultant Chris Pallante, he said that this is no fault of the company, I had to read the part.

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Aditi Mohpal Sharma
, US
Apr 09, 2017 7:53 am EDT

It's awful! It's very disappointing ! It's so misleading. Seriously, who adds F fish oil to milk ? Just ruined my day!

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Abbey112
, US
Oct 19, 2016 9:22 am EDT

I drank Costco's Kirkland organic 2% milk and felt terribly sick for two days. The milk was disgusting as well. I looked at the back of the carton and it said REFINED fish oil. I don't know why a company would put fish in milk but it certainly isn't right to put it in organic milk. People who buy organic tend to be very particular in what they eat. There is no source or type listed for the fish which may not ever be legal. Please take fish out of your milk! I will purchase my own supplements not drink them in milk.

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AOP3
, US
Feb 28, 2021 11:22 am EST
Replying to comment of Abbey112

That's perfectly legal. Half or more of the food sold at grocery stores does not disclose where the ingredients are from. Tryin to make this a legal issue😂 Just read the labels people, not that hard.

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norma cortez
Chula Vista, US
Nov 16, 2011 8:23 pm EST
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We buy nuts all the time this was a 4lb mixed nuts, my husband loves them they were dry and some rotten just bought them yesterday expiration no, 17 oct.13c no11290g313s vn64919 I don't know what all those numbers mean

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Donna Kinsey Crye
, US
Aug 22, 2016 6:25 am EDT

Kirkland just came out with Almond Milk that tastes bitter compared to the Blue Diamond brand. Unfortunately, Costco in Bend Oregon is no longer carrying the Blue Diamond brand.

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Annalise Fuss
Austin, US
Aug 15, 2016 6:16 am EDT

I attempted to downgrade my membership today while checking out, and the employees claimed that they could not do it. They wanted me to pay for the upgraded membership, and then get my money back. I went to the customer service desk, and the salesperson was unable to help me as well. Costco customer service leaves a lot to be desired. They just lost a family of shoppers.

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Gayle
,
Aug 10, 2016 3:16 am EDT

This was a credit card I had no idea my mother had. She died. But I know my MOM never had a balance on a credit card. I called HSBC- They said send a Death Certificated --did that. Well to date my father has gotten recorded threating phone calls--right around 9pm. The bill as grown from 50 to 172 dollars, gone to collections and because I am not the cardholder they will not talk to me-Yep the Privacy ACT.

Also if you want to buy a gift card for someone at Costco--you can't unless your a member--does not matter if that Gift Card is intended for a member-they just will not work with you.

Gosh darn, I have so may Holiday stories to share--kinda like HSBC and Costco totally suck!

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10:15 pm EDT
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Costco mean managers

Zade is the meanest person on the face of the earth. Who do you think you are missy to treat everyone so badly. I am going to make it my business in life to have your career at come to an end. I bet you don't treat Jim Senegal like that when he walks your warehouse.
If you where on the side of the road, broke down in a thunderstorm, with your kids, I would not help you. What you spread around is going to come back around, so be waiting. I hope to see it.

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Update by poopydoo
Apr 18, 2010 10:16 pm EDT

Oh yeah, don't shop Chantilly Costco. Warehouse Manager Zade is Nasty mean.

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12:24 pm EDT
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Costco pricing

They raised the price $2.00 on days that the $2.00 off coupon is good - What rip-offs - unfair business practice. I think tax is on the full price so you end up paying more when you use the coupon with the higher price.

Never again.

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Frustrated in Oregon
Wilsonville, US
Dec 13, 2010 8:35 pm EST

The same thing happened to us! We had been shopping TVs at Costco for a couple of weeks and thought we had settled on one to purchase. The day we were actually going in to buy, we received a coupon in the mail that was going to be $75 dollars off but we had to wait two days for the coupon dates to become valid. We were so excited to be able to save another $75 off of the already great price, we waited for the coupon dates.. When the day came to go purchase, we took our coupon in and to our surprise the price had been raised $50! We were so upset that Costco plays these games that we left without purchasing the TV. Why would they do that?! This wasn't the first time I've noticed them doing this same thing. Last summer, the Dr. Pepper that we always bought for $7.99 a box was marked up to $9.99 a box just as the $2 off coupon came around. Shame on you, Costco!

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1:07 pm EDT
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Costco lynn baglolle

I am a truck driver. I picked up a load in vancouver and had an appointmen the next day in Airdrie to unload at 11am. I pulled up to the gate house for Costco the Airdrie depot on april 8th for my unload of 11am. As soon as Lynn Baglolle had a bad attitude from the beginning, saying very rudely that we did not have an appointment and she did not care in anyway what we were to do. I told her I had an appointment for 11am that day, she said that she did not care and that there was no way that i was going to get unloaded and that she did not care and to take the load back to vancouver. Then she sent out the manager and the manager was very rude and told me the load was cancelled because of my attitude and that i had to take the load back. the attitude of the people who work for this company is appauling!
Lynn also refused to sign my bill of lading which i needed for billing purposes.

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8:05 pm EDT
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Costco - auto battery core charge

I went to the Costco fontana store to buy a new car battery for my sons Honda Accord. I even brought with me his old battery so I would not incur a "core" charge. When I went to the check-out line I was confused to learn that the clerk automatically added a 9.00 core charge to the cost of the battery- I was then charged 8.75 % sales tax on the total amount...

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3:25 pm EDT
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Costco rude employees

While shopping at the Edison, NJ branch of Costco today, my 75 year-old mother, who was shopping with me, was yelled at twice by Costco employees. The first time was when she was pushing the cart down the "cart" side of the check-out line. The woman at the cash register pointed to her with her finger and told her to "get on the other side" . The second time was after we had paid and were about to push the cart away from the register. The employee responsible for putting the scanned items into the cart told her "you have to get out of the way" and pushed her forcibly. Both times the tone was extremely hostile and there was not even so much as an "excuse me", "sorry", or "please". I found this type of behavior absolutely unacceptable. Not only is it terrible customer service, it does not even measure up to standards of common courtesy that people normally use in addressing another human being.

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sharkfit
Springville, US
Apr 01, 2010 2:14 am EDT
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It is unacceptable to treat people in such a way. Was it such big deal that the buggie was on the wrong side of the register? I work for costco and there are times that customers
do things that are amazingly stupid! I try to remember that its just costco and its usually not that big of a deal. Also the attempting to get your grandma to move out of the way was totally unacceptable. Employees need to always remember that it is the customer that pays their salary.

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9:33 pm EST
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Costco personnel

I think that Costco is taking its name for granted . Most of us are receiving very bad attention and we still buying from it. If you ever visit Costco in San Bernardino California, don't worry, that is the worst place to go shopping, people are very rude, unpleasent, and most of all "ignorant" they have no manners for nothing. I think that people from Costo in San Bernardino still thinking as the last century, they don't know that money has the same color and that is the same value in all citizens. Lets move to SAMS Club!

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Geez and wiz
miami, US
Apr 18, 2010 10:26 am EDT
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I was waiting for a cashier to open, being forst in the line. The otehr lines were at least 12 deep waiting.

I ask if she'll open. No answer.

She opens, doesn't look at me with my one item but says "Next in line"

Not one, but two from the overloaded lane jump in front of me, all the while the cashier pretends not to notice.

I walk up and say "You don't mind if I complain"

She pretends not to know what I'm talking about

I cash out at the front desk, rather than at the cashiers. One floor supervisor walks over to the cashier, a few words, doesn't come back to me to apologize.

Bottom line is: This person was rude and teh supervisor shoudl have come back to me with some feedback

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1:59 pm EST
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Costco they do not match the prices

I recently saw a patio set at the Tracy Costco warehouse which was priced at $999.99 and wanted to purchase; however they were out of stock. I asked to see if they would sell me the floor model but supposedly the supervisor said "NO" because they ARE GETTING MORE in. The guy behind the counter was very helpful and said there was 3 on hand at the Manteca store. My husband & I drove to Manteca the next night come to find that yes they had it in stock BUT the PRICE WAS $1079.99. That is an $80 difference and in today's economy that is A BIG DIFFERENCE to question it. When I advised the clerk behind the counter she was very rude and said, "well everything is different even milk and eggs"? A supervisor was there and she was rude to me as well and said we don't match prices here. I ended up purchasing the item anyway since I needed to use it this weekend. On my way out I spoke to the manager of the store and she said as well but in a more polite manner that they don't match the price here.

The next day (today 6.4.09) I went back to the Tracy Costco and asked to see if I can get a price adjustment. A front line supervisor was behind the counter and advised me that no they can't since that item was marked down and they ARE NOT GETTING ANYMORE. He also mentioned they would not sell the floor item as they get FULL CREDIT BACK for it.

With all that my questions would be:

1) WHY put something out on your sales floor with a price and then state IT IS NOT FOR SALE?
2) WHY doesn't COSTCO match other COSTCO's prices, especially in this case where it was out of stock at one place and in stock at another? (as it doesn't state price good at this Costco ONLY?)
3) What is the difference if I return the item at Tracy's Costco at the higher price THEN REBUY IT BACK at the lower price? (Basically it is a big hassle to load the heavy pieces back and drag it into the store: this makes the customer more frustrated with your Company) What ever happened to Customer Satisfaction!

I can't believe that there is no standard pricing between the different COSTCO's especially in the same area/county. I hope this situation and future ones like this get looked into and reviewed as I know that if this continues to happen I will go elsewhere to do my shopping like smart and final or make the drive to Sam's Club/Walmart Superstore.

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Felia
, US
May 24, 2010 12:31 pm EDT

The same thing happened to me. I recently saw a balcony set in the Greensboro, NC Costco but didn't purchase at the time. The price was $639.99. A went back a about week later and the set had been removed from the floor. I inquired at Customer service as to whether the store expected to get an additional shipment. I was told no and that the item had been "de-activated." I asked the clerk to check to see if another Costco in NC that still had set. I was told that Raleigh Costco had four left. I subsequently drove to Raleigh to buy one and to my surprise, that same set was priced at $669.99 which was $30.00 more than in Greensboro. When I inquired as to the price difference, the salesperson who assisted me explained that each Costco set their own price (based on supply and demand, I guess). At any rate, I was happy to have found the set even though I paid more for it. The lesson I took away for the experience is that you must act quickly on SEASONAL ITEMS or you may not be available when you return AND that you may end up paying more at another store.

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3:10 am EST
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Costco scam manager

Costco-Cell phone booth, I was shopping at costco just before Christmas time when i was bombarded with tempting offers as I pass by the cell phones booth. The manager at this booth offers me a great deal to switch from cell phone company to another. transferring my and my family phone numbers without cancellation fees and no activation charges, he also assured me that the lines/account will not be active until I come back from vacation and activate them myself! I signed the contract and all, and I left the country for a holiday vacation to come back and find all these bills in the mail from the "new wireless company", they charged activation fees for each and every phone, they didn't transfer the numbers, and they started charging from the date i signed the contract(although I haven't even USED the lines AT ALLLL!)

I called the wireless company to inform them of all this, they said that the manager who signed me up did not make or leave any notes of such, they asked me to go back to the manager and speak with him. I went to Costco again to meet the manager, i gave him my bill and details, he told me he will figure it out and contact me..but never did yet!

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july1962
Valley Village, US
Jul 07, 2012 8:37 pm EDT

You know, there's a spell check button below where you type your complaint, you should use it. I think you mean "manager" not "manger."

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employee@costco
Rancho Cordova, US
Jun 28, 2012 12:04 pm EDT

costco really have some bad manger working for themself, espcially union building. Store # 438 @ CA Rancho Cordova is a union building and tons of bad employee because bad manger abuse good /hard work employee] for their so call mangement skill. One woman manger has no people skills so she used write up to threat employee. Union costco building is for bad manger with bad employee using good employee for thier own fortune and that's why they have very bad custom service... Derogatory...Derogatory...

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Costco rude cashiers

I've been shopping at Costco in Richmond since it was Price Club! Over the last year or so, I've noticed that the majority of cashiers do not greet me with a simple "Hello" anymore. Instead, I have to listen to them talk about their tattoos, their hook-ups and even their alcohol consumption! Yesterday the cashier had her back to me while she chatted with the cashier next to her. One would think, in these hard economic times, that service would be better than ever... don't they realize how fortunate they are to be employed? I will not be renewing my membership when it expires - how sad!

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MamaLuc
Woodbridge, CA
Aug 27, 2010 3:12 pm EDT
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You have an obligation to the company you work for...you represent at company...without consumers, you would not be employed...if you are not curtious to the customers, they will not return. There is no reason for anyone to be rude.

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MamaLuc
Woodbridge, CA
Aug 27, 2010 12:14 pm EDT
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I had a similar situation at Costco Vaughan, Ontario, Canada. The cashier assistant actually called me a "[censored]" and ran off her mouth saying she doesn't have a boss once I told her I was going to complain about her...what we can't talk anymore... I agree, if service continues in this manner I will not be renewing my membership and I will be telling everyone I know that shops at Costco about my incident.

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8:15 pm EST
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Costco tires warranty

I purchased 4 Michelin tires on 11/14/08 for $$1528.15 Waaranty for 60 months. After just 7, 000 miles the defected front tires were worn. Discussed the issue with store manager to no avail, will not honor the warranty, had to purchase 2 front tires at $658.15.
I will no longer buy products from Costo because of their dishonesty and mediocre customer service.
Invoice # [protected] & Invoice # [protected]

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hp423
Irvine, US
Jan 29, 2010 8:30 pm EST

I Hate COSTCO Tires also... took over 5 hours just to get new tires on... WTF... seriously?

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9:30 pm EST
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Costco poor costumer service

VERY poor costumer service. Nobody smiles at this Costco. I ahppened to forget my coupon book home and I asked people from the costumer service if they can give a a new coupon book. The answer : "we only have them available for new costumers", then I noticed that there was a coupon in front of the cashier and asked her if I can use it, since all coupons have the same barcode (you can scan one and the discount applies for all the merchandise on sale) . The cashier told me that the store manager (Kristen D'Agostino) is forbiting them to give any coupons to the customers. Aren't the coupons for the costumers though? Very dissapointed about the customer service at this store : COSTCO "348 in Glenview ILLINOIS!

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winnie88
, US
May 25, 2011 11:46 pm EDT

That' s a great policy! Coming from someone that has worked at Costco before...members take advantage of their great return policy all the time and it's ridiculous...about time they start doing something about it!

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1luckymomx3
Dalton, US
Apr 21, 2011 2:53 am EDT

I just went through the same stuff at my local Costco. They told me the same thing when I went and asked for a coupon book.

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Geez and wiz
miami, US
Apr 18, 2010 10:26 am EDT
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I was waiting for a cashier to open, being forst in the line. The otehr lines were at least 12 deep waiting.

I ask if she'll open. No answer.

She opens, doesn't look at me with my one item but says "Next in line"

Not one, but two from the overloaded lane jump in front of me, all the while the cashier pretends not to notice.

I walk up and say "You don't mind if I complain"

She pretends not to know what I'm talking about

I cash out at the front desk, rather than at the cashiers. One floor supervisor walks over to the cashier, a few words, doesn't come back to me to apologize.

Bottom line is: This person was rude and teh supervisor shoudl have come back to me with some feedback

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

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Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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