For the purpose of this complaint pls look at your stores video footage on 7 May 2023 between 14h15 - 15h:15.
I came into the store to look at furniture to purchase. There was one worker at the till. He went on sitting at his chair by the counter despite seeing me enter the store. He didn't offer help. I initiated greeting from across the store. He replied in acknowledgement and still didn't attempt to assist me. There was no one else in the store. I asked out if the store was closed. He said no from his counter still not leaving his stool and STILL did not come to assist me. Finally I had to call him to me for assistance from across the room.
Terrible service which I hardly expect from a quality store like Coricroft. There are car guards just outside of the store who I hve no doubt would do a better job than your workers inside the store.
Further more, when I asked him to come to the furniture I had query about he promised to get back to me with feedback. It's two days later and no feedback received. This is especially frustrating since it was feedback I wanted from his 2 work colleagues - Leon and Thandeka who also neglected to keep my updated on the furniture I wanted to purchase.
As a loyal admirer and occasional buyer of your furniture this kind of service from your workers is disappointing. Though they products are good - bcs of the poor service I will find it very difficult to recommend this branch to anyone.
Please follow up.
Many thanks,
Lyn
