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CB Appliances Conn's Home Plus Complaints #102-121
Conn's Home Plus

Conn's Home Plus review: Recliner broken upon delivery

L
Author of the review
6:33 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Recliner was broken. Fast Furniture has come to my house about 8 times. Marcus at Fast Furniture Repair wrote on last assessment to Conns that the recliner WAS NOT REPAIRABLE/REPLACE. I spoke with Tim LeBlanc the division manager at Conns located in Lafayette, Louisiana. Tim texted me (still have the messages) letting me know he authorized a one time replacement of this recliner to the store manager, Mr. Emerald (he would not provide his last name), at Store #9 at 8888 Airline Hwy in Baton Rouge. I continue to call Emerald the store manager and he has put me off and put me off. He now hangs up on me or tells me to call customer and hangs up. When I call customer service, they refer me to the repair department, who refers me to Fast Furniture, etc... It is a vicious merry go round going on for over a year. At what point does Conns Corporate office intervene and realize the customer is not always wrong. The Furniture repair company and the division manager are awesome. They agree the recliner is defective and needs to be replaced.. Emerald, the store manager will NOT HELP US. HE REFUSES! What do I do now?

Desired outcome: Replace the defective recliner

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    4055 Technology Forest Blvd, Ste 210, Spring, Texas, 77381-2008, United States
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  6. Janet
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    May 18, 2026
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