Conn's Appliance Store — poor customer service
To Whom It May Concern,
Today my boss and I went into one of your stores in Plano, 1021 N Central Expy and felt like I had been treated like a criminal. I was there to purchase a vent hood microwave for $249.00. I was met by an elderly salesman by the name of Kent Tipsword.
I was originally seemingly helped by Mr. Tipsword. I wanted a microwave that was no longer stocked in the warehouse so I asked if I could buy the floor model. I was told no because they may be receiving some more in sometime but I was not offered to receive one when they came in. So to me that is false advertising a model that you cannot offer anyone.
Then I finally picked another model that I felt would match well if I bought one of your ranges as well. We sat down to pull up my existing account. I was in last fall and had opened an account then. Mr. Tipsword could not pull it up by phone number as I had changed the number since then at my home but all the information was the same; my address, work history of 16 yrs, the work phone number etc. He said he could not help me any further unless I could prove the new number I had. Now I find this very frustrating as you are asking me to come back in to finish paperwork etc. I can prove who I am by my license or any number of ways. I told him to forget it as I felt he didn’t care if I bought with Conn’s or not. I started to walk away and another very nice Conn’s worker told him to go ask the manager if there was something else they could do rather than lose my business. Mr. Tipsword had the audacity to tell her no no don’t do that. So she got up and went to ask herself. The manager came over and said I could fax it in but that doesn’t help me from still not having to come back and proceed with the approval and down payment. I was willing to pay the $64.00 for delivery and I was told it would cost another $89.00 to install, which I find as another bit of crappy service to charge to different charges when you are already at my home, plus the 10% down right then but they just stood there and looked at me like I was a idiot customer. Now I admit I was getting very upset just because of their actions. The only one who gave a crap if I purchased anything or not was the gracious lady who was trying to go above and beyond for a return customer. Not only do I have an account in good standing but my husband does as well. We had referred my son to you guys and he has made major purchases there. We have all bought within this same store but I guarantee that we will never do so again because of the body language and just plain uninterested treatment by the salesman and the manager of the store.
I cannot tell you when I have been treated as I was today. It was also quite embarrassing to be treated this way in front of my boss. I have resolved unless you can offer to waive at least one of the charges to on delivering or installing the microwave and/or stove I will take my business down the street. I’m truly sorry for all of this as I had expected to take of this and have my new appliances bought by today. I will make sure I tell everyone that I had shared with to make purchases with you not to do so as well as more friends if we cannot come to a resolution that changes my mind. I hope this doesn’t fall on deaf ears as I would like this to be handed to someone in a position that knows what customer service is all about.
Thank you for your time,